Ganga Prasad P has over 15 years of experience in the mortgage, consumer banking, and sales industries. He is seeking a role that offers professional growth and financial gains. He has strong skills in managing teams, process improvement, training, and risk management from his time at Bank of America, where he led teams of up to 30 employees. He is educated with a Bachelor of Science degree and has excellent computer skills in Microsoft Office.

1. Ganga Prasad P
Objective:
To work with an organization that offers professional growth with suitable financial gains
Synopsis:
 15 years of overall experience including 8+ years in US Mortgage processes & Consumer Banking
processes like Fraud Risk Management, Field Services, Adjustable Rate Mortgage, Loan Modification
Intake, Home Transition Services, Customer Contact Center (Resolve Customer Request - Text Chat &
email)etc.,
 4 years in the sales & manufacturing industry with a leading Home appliances company & a domestic
bottles company
 3 years in Interior lighting design company
Key Strengths:
- Managing diverse teams, providing augmented behavior-driven feedback to front line team members, to
help them come up the learning curve so as to exceed process & organizational goals
- Have had the an enhanced responsibility of Operations & Training for 6 months – managing a team of 30
FTEs, along with being the Business Trainer for the Process from India
- Training responsibilities for the process like Needs Identification, Process Design, Value Stream Maps
using Visio, Cross-Site Training, Defining process manuals, etc.,
- Excellent understanding of Process, People and Business RISKs and control oversight required for
various processes
- Process level reporting & analytics, to provide accurate and timely process-level reports to the Line of
Business for Process Metrics and performance
- Managing Escalations in live environment through Chats and help them solve their problems
- Identify and take right action / decision in Raise Your Hand (RYH) situation while interacting with
customers
- Ensure adherence to deadlines, Quality standards, procedures and regulatory requirements
- Develop and maintain positive relationship with key stake holders to advance business unit goals
- Conduct risk based assessments / reviews on the process in order to better determine areas of focus for
internal controls
- Continues rigor on driving operational routines with the peer group

2. Professional Summary
• Asst. Manager – Operations at Bank of America (BA Continuum India Pvt. Ltd.) (Feb’14 – Sep’15)
• Team Leader – Operations at Bank of America (BA Continuum India Pvt. Ltd.) (Jan’09 – Feb’14)
• Team Developer – Operations at Bank of America (CFC International IND Services) (Apr’08 – Jan’09)
• Process Associate – Operations at Bank of America (CFC International IND Services) (Apr’07 – Apr’08)
• Executive – Admin / Sales at Vignesh Enterprises. (Nov’04 – Apr’07)
• Sales & Service Executive at Whirlpool of India Pvt Ltd. (Oct’01-Nov’04)
• Office Asst at Rockwell Industries Pvt Ltd., (Jul’00-Sep’01)
Professional Experience
Bank of America (Apr
2007 – Sep’15)
Bank of America Corporation (NYSE: BANA) is the largest bank holding company in the United States, by
assets, and the second largest bank by market capitalization. BOA serves clients in more than 150
countries and has a relationship with 99 percent of the U.S. Fortune 500 companies and 83 percent of the
Fortune Global 500. BACI, is the India Operations Centre for BANA, and has over 15000 employees across
various businesses.
Job Responsibilities:
• Lead & manage teams of up to 30 associates – Act as the First Point of Contact for all Process related
Queries, Escalations, etc.,
• Managing new hire batches as “Bridge Manager; Assess training needs, application accesses and other
admin related work
• Manage the process & work closely with the Stateside Partners and LOB for all process deliverables,
reviews, etc., on an ongoing basis
• Identify Associate skill and performance areas needing focus & design & build trainings to help improve
their overall skills and performance
• Periodic appraisals of team members (Mid year and Year end), Performance discussion
• Perform periodic audit of transactions processed by associates to check for timeliness, completeness and
accuracy of the transaction – provide subsequent feedback to the associates to reinforce positive
behavior and coach them as well

3. • Drive Innovation & Continuous Improvement as a culture in the process – generate new ideas &
encouraging newer ways of adding value to the process, sharing ideas across sites to replicate best
practices
• Managing Escalations and help customers in “Raise Your Hand” situations
Achievements:
• CIdea - Certified for a Process Improvement idea.
• Star Search - Awarded as Semi Annual Award for Star Search program.
• JDIC - Certified as JDIC (Just Do It Control) project for a Process Improvement Idea.
• LOB appreciations & Awards
Vignesh Enterprises (Nov’04 –
Apr’07)
Vignesh Enterprises is an authorized franchisee of “Decon Lighting”, a market leader in spot lighting &
illumination. They are also suppliers to many Government Organization, Hotels & end consumers. Decon has
developed contemporary lighting products for designed interiors and exteriors which are now specified by most
international designers.
Job Responsibilities:
• Was part of the Business-end of the Sales team that bags new orders from potential clients that a large
commercial builders, etc., in across the state
• E2E Order management, starting with material procurement, till order delivery post the approval process
• Managing the Inventory Control System for the enterprise
• MIS & Reporting – Internal & Client, Order Management & File Audits.
Whirlpool of India Pvt Ltd., (Oct’01 –
Nov’04)
Whirlpool Corporation is an American multinational manufacturer and marketer of home appliances
headquartered in Benton Charter Township, Michigan, United States, near Benton Harbor, Michigan. Their
presence in India is since the late 1990s. The company is listed in Fortune 500 and has annual revenue of

4. approximately $18.4 billion, more than 70,000 employees, and more than 70 manufacturing and technology
research centers around the world.
Job Responsibilities:
• Preparing Sales & Service reports from an executive Levels
• Interaction with Coca-Cola company for service related Issues across Andhra Pradesh state
• Generating Monthly Audits reports
• Taking care of Registrations of Service Franchise across Andhra Pradesh
Rockwell Industries Pvt Ltd., (Jul 2000-
Sep’01)
Rockwell has been in the business of commercial refrigeration for over two decades (23 years) and has
steadily grown to become a leading manufacturer of commercial refrigeration appliances aimed at supporting the
retail chain. Rockwell was the first company in the country to introduce CFC free products and has been the
capacity to manufacture HC based eco-friendly machines certified by TUV, Germany.
Job Responsibilities:
• Attending Service calls and registering the same
• Generating Monthly calls reports
• Taking care of Admin related activities like Transport, Bank etc.,
Educational Qualification:
 Bachelor of Science from Osmania University in 2000 year
 Bpc (Biology, Physics & Chemistry) from Board of Intermediate in 1997 year
 SSC from Secondary Board of Education in 1995 year
Computer Skills:
 Excellent skills on Microsoft Office – Word, PowerPoint and Excel, Projects, VISIO
Personal Details:
Date of Birth : March 20, 1980
Marital Status : Married
Address : H.No. 17-141/7, JLNS Nagar, Tukaram gate, Secunderabad – 500 017.
eMail Address : prasoo3363@gmail.com

5. Mobile Number : +91-9640442779 / 9701016163

6. Mobile Number : +91-9640442779 / 9701016163