1. 1
CURRICULUM VITAE
DHAVAL SUDHANVA VYAS
34 Shaws Road
Crawley RH10 8DQ, West Sussex
Tel: 075257 42256 (Mo.)
01293 973190 (R)
Email: dsvyas@gmail.com
Career Profile
Citibank NA, London
23 July 2015 till date
Remote Manager, EMEA ASU
Responsibilities
 Vendor Management: Monitoring KPIs of service provider with 96 FTEs located offshore in
accordance with the SOW signed. Responsibilities include keeping track of errors, introducing
measures to reduce them and ensure that the service meets the agreed level.
 Oversighting another service provider located onsite with 9 FTEs, monitoring their SLAs, leading
the team through daily BAU tasks, etc.
 Governance of both the vendors by periodic sample testing, reviewing monthly decks, etc.
 MCA – Internal audit to ensure that the processes are followed as documented, relevant controls
are in place, etc.
 Invoice processing – Processing invoices of various vendors, ensuring uninterrupted services.
 Project Management & participation – Participated in War on aging project to reduce the number
of aging deals. Leading the component of London team, tracking their deals, collating responses
and interpreting the current status to report to sales and coverage team for action.
 MIS Monitoring - Organise regular conference calls, join weekly MIS metrics calls for AO &
AMT where specifically discuss any pending items in buckets of more than 2 days. Minute the
calls and track the agreed actions to completion.
 Insourcing – Involved in TCS insourcing project. Member of the task force.
 PLSD & ICSA annual review, updates and track till execution.
 Coordinating CoB site set-up for onsite vendor and designing the CoB test as well as supervise the
test.
 Public folder migration project: Leading and single handedly managing migration of 20+ public
folders. As Citi was discontinuing public folders all of them were to be moved to new product
called shared mail box. I have managed this migration and have completed creation of all
replacement shared mailboxes and moved all public folders with total 100+ GB data.
Achievements
 Successfully handled TCS insourcing, war on aging and public folder migration projects.
 Resolved anomalies in payments for one of the vendors, due to which services were withdrawn.
Resolved the payment issue by constant follow-up and engaging various teams, within 4 weeks the
services were resumed.
 Provided onsite training to the Poland team on various systems. Remotely conducted trainings and
providing ongoing support throughout the transition phase.
 Procured 3 scanners for CoB site, successful installation with help of IT team and software
installation, etc. Successfully tested as part of CoB.

2. 2
Citigroup, London (contracted by Adecco)
15 October 2007 to 23 June 2009
Citigroup, London (contracted by Eckhardt Data Processing & Outsourcing
Services)
24 June 2009 to 07 Dec 2014
Citigroup, London (contracted by BancTec Limited)
08 Dec 2014 to 22 July 2015
Team Leader (Transaction Service Analyst - till June 2012)
Responsibilities
 Leading a team of 8 members who are responsible for processing incoming AO and AMT
documents for ASU (EMEA and CEEMEA), lodgments from various business areas, submission
of documents to branches, etc.
 Processing documents for account opening and maintenance
 Lodging documents provided by Doc specialists, raising queries regarding missing/defected
documents
 Sanity check of the documents prior to forwarding them to the overseas team and archiving the
documents off site, liaising between the document specialists in London and Poland, etc
 Liaising migration of orbiflow to intellectflow, and development of eFlow.
 Preparing and updating Process Notes, SLAs, Capacity Planning, Incident Management, etc.
 Looking after internal controls as the team was working from a vendor site away from Citi
premises
 Liaising with operations manager from Citi, reporting and communicating any incidents, issues
and tracking/monitoring them
Achievements
 Successfully handled migration project of Orbiscan/Orbiflow, from VB based software to .NET
version called IntellectScan/IntellectFlow
 Suggested many key modifications in the system that have made work more efficient, saved over-
heads, and reduced errors (e.g. bulk replication).
 I have suggested and implemented number of modifications/new processes to streamline day to
day work, reducing process time in a manner that highest level of accuracy could be attained (e.g.
Maker/checker handoffs, internal document handling, task assignments, etc.).
 Successfully managed relocation project of the team to Vendor location and return to Citi
premises.
Westminster Kingsway College, Victoria Centre
17 August, 2007 to 16 September, 2007
Enrolment Support Officer
Responsibilities
 Carrying out Enrollment of new students for the academic year beginning September 2007
 This involved, fee assessment, data inputting, document verification, greeting and receiving new
prospective student
 Answering inquiries, customer service, handling telephonic queries, cash collection and handling,
and other office administrative duties.

3. 3
National Car Parks (NCP) Ltd.
10 October, 2005 to 14 October, 2007
Parking Service Controller
Responsibilities
 On streets parking control enforcement for the London Borough of Sutton (and City and district
council of St. Albans in previous contract).
 Office administration, including collecting payment for the penalty fare notices issued
 Guiding customers for their parking needs, etc as well as occasionally issuing Penalty Charge
Notices to illegally parked vehicles, rendering customer care services, etc.
Society for Research and Initiatives in Sustainable Technologies and Institutions
(SRISTI), IIM, Ahmedabad
September, 1999 to September, 2005
Coordinator
Responsibilities
 Leading a team of 8 researchers, and 50+ admin/accounts/other professionals, which included
editors, accounts juniors, data entry officials, graphic designers, etc.
 Associated with a research laboratory set up by the organisation to add value to
innovations/traditional knowledge and develop herbal medicines/pesticides.
 Main duty was to look after day to day operation of the organization, maintaining accounts and
invoicing of the routine expenses and income, stock keeping for the laboratory and publications,
procuring raw material (including chemicals, stationary, etc.)
 Raising quotations, comparison statements for them and finalizing the orders, etc.
 Development of publicity and awareness material, e.g. presentations using scala and director and
sometimes in PowerPoint or html, posters, banners, etc. Being a part of editorial team of Honey
Bee (SRISTI’s newsletter in English) and Lok Sarwani (news letter in regional language),
developing articles, reporting of events, interviewing, etc. were the key tasks. Managing and
dealing with the communication, correspondence, and preparing dissemination material were even
among the key duties.
Achievements
 Successfully setup and run a research laboratory from scratch at the cost of more than 10 million
INR
 Providing organisation with sound direction and leading it to the profit making production of the
in-house developed herbal products
 Developed a medicinal plant database with indigenous and classical uses of herbs
 Collaborated project of creating online database of SRISTI’s documented indigenous practices and
innovations
 Providing guidance in documenting and disseminating the traditional and indigenous knowledge.
 We at SRISTI had number of programs running for awareness generation among the children and
women for environment, eg. recipe contests and biodiversity contests. I have been involved in
developing Knowledge Forests (community arboretums).
Maninagar Co-op Bank Ltd., Ahmedabad
June, 1998 to August, 1999
Banking Assistant
Responsibilities

4. 4
 Duties involved routine banking operations, customer service
 Opening new bank accounts, maintaining ledgers, operating cash counter
 Assisting in cash handling and cheque clearing
 Increasing bank’s business through special promotions, etc.
National Environmental Engineering Research Institute (NEERI)
Ahmedabad Zonal Laboratory
May, 1996 to June, 1998
Project Fellow
Responsibilities
 Data analysis, accounting and report preparation for various projects related to wastewater
treatment and Sewage Plant Designing.
 Mainframe activities included data generation and management, data analysis and report
preparation
 Development of projection material, e.g. power point presentations, posters, banners, etc..
Visits Abroad
20 June – 27 July, 2003
USA (Redlands, Pacific Groves, San Diego etc. CA)
Was invited by SCGIS (Society for Conservation GIS) for presenting the work we have done in the field of
Biodiversity Conservation using GIS Software at the SCGIS annual conference, Monterey (Pacific
Groves), CA and ESRI User Conference, San Diego. Apart from these conferences SCGIS sponsored five
different training programmes for ESRI Softwares.
June 02-16, 2002
South Africa (Pietersberg, Northern Province)
Was invited there as a team member from my Organisation (SRISTI) by Northern Province Government
and Commonwealth Science Council, London to participate in Commonwealth Science Council’s annual
meeting and the exhibition on Traditional/Indigenous Knowledge Based technologies. My role was even to
evaluate the possibilities of experimentation of herbal pesticides in that agroclimate.
Education
June, 1995
Post Graduate in Botany; Research Methodology & Instrumentation
Gujarat University, Ahmedabad
First Class (62%)
Summary of qualifications
May, 1995
M.Sc. (Botany) Gujarat University
First class (62%).
April, 1993
B.Sc. (Botany) Gujarat University
First class (71%).
March, 1990
H.S.C. Guj. High. Sec. Edu. Board
Second class (48%).

5. 5
March, 1988
S.S.C. Guj. Sec. Edu. Board
First class (70%).
Date and Place of Birth
28 February 1973, Ahmedabad, India
Languages Known
English, Gujarati, Hindi
As a Volunteer
 Assisting/supporting the admission process of IIM (Indian Institute of Management)
students during my employment with SRISTI, it being an organisation supported partially
by IIM.
 Administrator/Sysop on Gujarati Wikipedia and Wikisource since late 2007.
Extracurricular activities/Interests
President: Gujarat University Botanical Society (GUBS during 1995-96)
Member: Sub-committee for the implications for Gujarat of the WTO Agreement (medicinal plants)
Awards received
 November, 1997: Awarded Ist
prize for paper presentation in XIII Gujarat Science Congress, held at
North Gujarat University, Patan
 January 1995: Awarded IIIrd
prize for paper presentation at 10th
paper presentation contest for the
Professor B.M. Johri Rolling shield, by Delhi Uni. Botanical Soc. on the topic: Biodiversity and
conservation
Additional qualification
Knowledge of Computer
Excellent knowledge of MS Word, Excel, Powerpoint, Microsoft Access and other components of MS
Office; ArcView GIS and ArcInfo; SPSS; Page Maker; Photoshop, pywikibot; etc.
References available on Request