Rochak Aggarwal has over 11 years of experience in operations and transition management in the BPO/ITES sector. He is currently a functional consultant helping a shared services division with due diligence, transitions, and process improvements. In his previous role as a manager, he helped develop several automated tools that improved work efficiency and reduced rework. He has a strong track record of successfully transitioning and improving various financial processes to enhance accuracy and meet compliance requirements.
• A Bachelor in Commerce- Having more than 6 years of experience in managing any F & A Process with proven skills in Team Leading and setting up new processes of Accounts payable (P2P) & Order to Cash (O2C) client satisfaction and relationship building, Process Management, Handling escalations, Data & metrics reporting.
• Working as Consultant – Accounts payable (P2P) & Order to Cash (O2C) in Capgemini India Private Limited since 2013
• Held Position as Junior Officer- Banking & Operations for 1.5 Years from Apr-2012 To Aug-2013 in ICICI Bank Ltd.
• Possesses Strong Analytical, Logical, and Problem Solving & root cause analysis skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist Business Leadership Team in making critical decision.
• Hands on experience in Oracle Financial Apps, Microsoft offices, Business Objects and other Financial Reporting tools and technologies.
• Highly motivated team player with excellent Interpersonal & Presentation Skills along with Proven Communication and Organizational Leadership Qualities.
• A Bachelor in Commerce- Having more than 6 years of experience in managing any F & A Process with proven skills in Team Leading and setting up new processes of Accounts payable (P2P) & Order to Cash (O2C) client satisfaction and relationship building, Process Management, Handling escalations, Data & metrics reporting.
• Working as Consultant – Accounts payable (P2P) & Order to Cash (O2C) in Capgemini India Private Limited since 2013
• Held Position as Junior Officer- Banking & Operations for 1.5 Years from Apr-2012 To Aug-2013 in ICICI Bank Ltd.
• Possesses Strong Analytical, Logical, and Problem Solving & root cause analysis skills, Multi-Tasking abilities, with proven experience in utilizing people and process knowledge to assist Business Leadership Team in making critical decision.
• Hands on experience in Oracle Financial Apps, Microsoft offices, Business Objects and other Financial Reporting tools and technologies.
• Highly motivated team player with excellent Interpersonal & Presentation Skills along with Proven Communication and Organizational Leadership Qualities.
Go Live is Just the Start - Managing AX Improvement Projects | Carlo DiPucchioKatie Elliott
Improvement projects often don’t get the same level of attention as initial implementations. Learn how to manage the roll-out of upgrades, additional functionality, process improvements and ISV solutions.
Lean and the Corporate Agenda with Guest Jacob StollerTKMG, Inc.
Recorded Webinar: http://bit.ly/1UBCCUK
Subscribe: http://www.ksmartin.com/subscribe
Why is it that even the most successful lean projects often go unrecognized in the executive suites? The issue may be lack of alignment – the fact that executives don't see a connection between Lean progress and the corporate agenda that they are expected to fulfill.
This webinar will help directors, managers, supervisors, Lean champions, and consultants understand how corporate agendas affect executive attention and decision making, and what this means for Lean projects.
Participants will learn how to cultivate an ear for business developments that concern executives, and to communicate Lean results in a language that will resonate with all senior leaders.
The evidence will be drawn from the author’s new book The Lean CEO (McGraw-Hill), which explains, through in-depth CEO interviews, the circumstances leading to enterprise-wide adoption of lean in 28 organizations.
About the presenter:
Jacob Stoller is a Toronto-based writer and consultant who has helped business leaders tell their stories for the past 15 years. His recent book, The Lean CEO, uses narratives from 28 lean-practicing CEOs to illustrate the true meaning of a lean transformation. A frequent commentator in the business press, Jacob has delivered a variety of learning events in Canada and the US, and authored documents for clients such as Microsoft, Dell Computer, Staples, Pitney Bowes, International Data Corporation (IDC), CMA Canada, and the Conference Board of Canada.
For more information about The Lean CEO: http://amzn.to/1AUq19C. Buy a book for yourself and the senior leader you ultimately report to!
Connect with Jacob on Twitter: @JacobStoller and on LInkedIn: https://www.linkedin.com/in/jacobstoller
Go Live is Just the Start - Managing AX Improvement Projects | Carlo DiPucchioKatie Elliott
Improvement projects often don’t get the same level of attention as initial implementations. Learn how to manage the roll-out of upgrades, additional functionality, process improvements and ISV solutions.
Lean and the Corporate Agenda with Guest Jacob StollerTKMG, Inc.
Recorded Webinar: http://bit.ly/1UBCCUK
Subscribe: http://www.ksmartin.com/subscribe
Why is it that even the most successful lean projects often go unrecognized in the executive suites? The issue may be lack of alignment – the fact that executives don't see a connection between Lean progress and the corporate agenda that they are expected to fulfill.
This webinar will help directors, managers, supervisors, Lean champions, and consultants understand how corporate agendas affect executive attention and decision making, and what this means for Lean projects.
Participants will learn how to cultivate an ear for business developments that concern executives, and to communicate Lean results in a language that will resonate with all senior leaders.
The evidence will be drawn from the author’s new book The Lean CEO (McGraw-Hill), which explains, through in-depth CEO interviews, the circumstances leading to enterprise-wide adoption of lean in 28 organizations.
About the presenter:
Jacob Stoller is a Toronto-based writer and consultant who has helped business leaders tell their stories for the past 15 years. His recent book, The Lean CEO, uses narratives from 28 lean-practicing CEOs to illustrate the true meaning of a lean transformation. A frequent commentator in the business press, Jacob has delivered a variety of learning events in Canada and the US, and authored documents for clients such as Microsoft, Dell Computer, Staples, Pitney Bowes, International Data Corporation (IDC), CMA Canada, and the Conference Board of Canada.
For more information about The Lean CEO: http://amzn.to/1AUq19C. Buy a book for yourself and the senior leader you ultimately report to!
Connect with Jacob on Twitter: @JacobStoller and on LInkedIn: https://www.linkedin.com/in/jacobstoller
1. ROCHAK AGGARWAL
Mobile: 09999590080 ~ E-Mail: rochakge@gmail.com
Profile Summary
A competent professional over 11 years of experience in Operations/transition Management largely in BPO/ITES Sector.
Proven ability in ensuring seamless service delivery by managing and directing diverse teams consisting of highly critical,
time-sensitive, financial sub-processes involving Payables, Receivables, Reconciliation and hence so.
Proficient in managing & leading teams for running successful process operations & experienced in developing
procedures, service standards for business excellence. Possess excellent communication & organizational skills with
abilities in team management, customer relationship management & effective crisis management as well as strong
interpersonal skills.
Core Competencies
Operations Management Transition Management Project Management
Quality Management Business Solution Finance & Accounting
Current Employment
Since Jun’13 – till date: Xcelencia Business Services as Manager
Currently engaged with MIND (MothersonSumi InfoTech & Design Ltd) IT division of SMG (Samvardhana
Motherson Group) as a Functional Consultant. My current job responsibilities are to help its Shared Services with
due diligence, transitions, & process improvements with new & existing processes
Key Result Areas
• Monitor processes, identify and implement improvement areas, map business requirements with pre-set
guidelines; set up targets, SOP & SLA, set and maintain CTQ (Critical to Quality) / CTP (Critical to Process)
targets
• Prepare effective business continuity plan and recovery strategy and ensure adherence to process controls,
statutory requirements, risk & compliance policies and procedures
• Organize risk assessment, process reviews, control reviews/audits, post migration reviews, etc.
• Process study /due diligence for the new processes
• Work closely with the IT team to build their existing workflow/ERP
Highlights
• Helped in developing an automated voucher booking tool-Reduced the overall manpower by 50%
• Developed a potential duplicate tool to identify probable duplicates before payments
• Helped in developing an auto reconciliation tool for supplier/customers for both domestic & international
clients
• Helped in developing a scanning solution within ERP- Improved the work efficiency by 30%
• Streamlined the accounts receivables process- Reduced the open deliveries by more than 80%
• Streamlined the overall GL linking process of an Indian customer-Enhanced accuracy & eliminated
reworking
• Improved first pass yield for an Hungarian client- Reduced the re-work by 60%
• Developed a robust FMEA for an insurance business, identified high risk activities, suggested control
measures
• Helped in developing system controls to improve accuracy
2. Projects Undertaken
First Pass Yield
Undertook a project of improving First Pass Yield for a South African automotive client. The project involved
analysis of their last three years data, identify key reasons, improve upstream processes. FPY improved from
existing 70% to 90%. The project helped in reducing re-work by more than 60%
Purchase Order Compliance
Undertook a project of improving PO penetration for a Hungarian client. The project involved analysis of their
historical data, identify suppliers without PO, analyze key factors for non-compliance. Project also involved
negotiating with suppliers in sync with purchase department to improve PO penetration. The PO penetration
improved from existing 78% to 95% within one year. This project helped in improving controllership, getting
better quotes from suppliers ensuring zero duplicate payments.
One stop ERP Solution
Undertook a project of building a scanning solution within ERP. One of our domestic client was using a standalone
scanning solution workflow to process AP invoices. I worked as a functional consultant in the entire project,
wherein we built a scanning solution within ERP. The Project improved the voucher booking time by more than
50%, improved the TAT from GRN creation to Vouched booking by 2 days
Previous Experience
From Jan’06 – Mar’13: Genpact India, as Assistant Manager
• Managed Business Operations, Service Delivery and handled Financial processes; ensuring continuous
engagement with on-shore partners
• Handled team functions viz. manpower planning, recruitment & selection, induction, performance appraisal,
training, etc.
Growth Path
Process Associate- Jan 2006-July 2007
Process Developer- Aug 2007-Jan 2010
Management Trainee- Jan 2010-Jan 2011
Assistant Manager- Jan 2011-March 2013
Key Result Areas
• Successfully transitioned the mortgage process with a top US multi national bank. Improved processes to
achieve 100% accuracy
• Single handedly transitioned the mortgage funding process of a leading bank. Created standard procedures,
improved process turnaround time & accuracy
• Was part of the Surge team to an accounts payable process with a leading U.S based publishing company.
Eventually transitioned the process successfully to India
• Worked onsite with customer for one year; re-designed their existing process; successfully implemented a
scanning workflow solution.
Highlights
• Streamlined the mortgage post close process, improved accuracy to 100%
• Single handedly transitioned the mortgage funding process in two months
3. • Led the team for surge assignment for a U.S client. Ensured that team met the target from day 1,
managing backlogs of last two months
• Played a key role in developing a scanning solution for the client. Worked with IT team to develop the tool
successfully, incorporated the changes/suggestions within no time. Helped in setting up the scan center
with necessary controls
• Worked as a change management catalyst at client’s site for offshoring shared services
• Imparted knowledge transfer to the ramp up team
• Re-designed the invoice booking process, improved payment process
• Won Promoter score in C-SAT for consecutive three years
• Achieved zero surprise operations for consecutive two years
Performance/Awards
• Accredited with:
o Force Award for playing a vital role in smooth transition of the first process
o Gold Award for excellent service delivery in accounts payables
o Silver & Bronze Awards for exemplary performance
• Got rated as T20 Player for the 2nd
consecutive year
• Efficiently managed a team of 12 people, ensuring lowest attrition
• Successfully completed Epitome (Scanning workflow) Implementation Project (Oct’09 – Jan’10) in US
• Independently handled transition from US to India (Mortgage Funding Transition) during Sep’07 – Jan’08
Aug’04- Oct’05: Bajaj Finance as Executive Trainee (Operations & Credit)
Key Result Areas
• Worked as a credit officer for all consumer & personal loans
• Providing credit approval for all type of loans
• Monthly reporting on first time defaulters & branch arrears
• Conducting personal interviews for personal loan customers
• Surprise verification of sample customers
International Assignments
• Was a part of surge team for one year in United States-Jan 2009-Jan 2010
• Transition of Mortgage Funding Process-Sept 2007-Nov 2007
• Transition of Mortgage Post Close Process-April 2006-May 2006
Salient Features
• Team player, always applauded for strong People connect
• Ability to drive change management under Complex situations
• Out of box thinking to drive Change & Innovation
• Believe in people development, skill development, promote Competitiveness
• Strong belief in data Security & Integrity
• Seek & provide a healthy environment to work. Believe in Work Life Balance
Education
• P.G.D.B.M (Marketing & Finance) from New Delhi Institute of Management, New Delhi, Indraprastha University
in 2000
4. Personal Details
Date of Birth : 29th
September 1976
Address : A-22, Sector 22, Noida-201301
Languages known : English, Hindi
Business Visa : U.S B1/B2 Visa (valid till Apr’ 2016)