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CURRICULUM VITAE
SHWETHA MANJUNATH
Email: shwesree.25@gmail.com
Phone: 9591027859/9886049865
Contact Address:
#21/30, 1st E main road
Opposite to state bank of Travancore
Girinagar
Bangalore-560085
Career Objective:
To take a challenging role on business operations with efficient and effective solution that would
help the organization to achieve the best solution in business, which would increase its
productivity in the market.I have a constant and excellent professional performance..
Work Experience:
1 Company/Client Accenture Service Pvt ltd
Project QBE
Designation PMO-Software Engineer
Application Abacus, MSPS, Share point
Duration From October 2014 to Till date
Responsibilities:
- Project Management & Service Management which includes various reports with
respect to customer & account related.
- Project management activities like Preparing, Maintaining and Updating of various
reports like Headcount report (Resource Database) , Roll off’s report , and many
other adhoc reports as per the requirement.
- Scheduling Cab requests for employees.
- Locking the resources
- Adherence to the Roll on & Roll off procedure to all the resources joining the
project.
- Preparing service management related reports like Daily, Weekly & Monthly reports
- Account activation & Deactivation for new joinees
- Creation of RRD
Work Experience:
1 Company Net App
Duration From June 2014 to July 2014
Designation Senior Sales Operations Analyst
Application SFDC
Job Description:
• Working in Data management Team
• Supporting with daily operation for global customers
• Analyse the data given by customers .
• Doing account validation,creating an accounts,deactivation,address validation
• Identifying the duplication of accounts and merging them in SFDC tool
• Opportunities creations in SFDC
• Moving accounts to Master account
• Extracting the various reports using SFDC
• Preparing the reports using pivot and vlook up.
Work Experience: Previous Company
1 Company Oracle India Private limited
Duration From November 2010 to Mar 2014
Designation Sales Operations Analyst
SUMMARY:
• Hands on experience in Customer Data Management.
• Support for Sales Process using Siebel application and fusion CRM.
• Hands on experience in using Oracle Business Intelligence Applications.
• Skilled in Data Base Management, understanding and executing call flow for Business
requests, understanding of coordination with Sales Representatives and optimally
exposed to end-to-end Business Issues.
• Hands on experience in Market research using Hoover’s, One Source and Google.
• Researching and processing the end-to-end Data base management activities.
• Excellent understanding of Sales Territory definition and coverage - Geographical
coverage,
• Named Account Coverage and Industry based Coverage
• Experience with support processes, issue tracking.
• Participated in quality control and checks for activities and data updates performed by
other team members.
• Analysis and resolution of issues with Key, Iconic and Named Account Hierarchy.
• Data extraction and reporting from Oracle Global CRM and Insight Customer Hub
tools.
Applications:
• Siebel CRM: It is a web application related to customer relationship management.
• Insight Customer Hub: For tagging the duplicates under master account and maintain
the customer hierarchy. Tagging of accounts is done to identify the parent and child
tagging.
• Ensure that all accounts are validated Properly.
• Je Application: Work for Sales credit allocation process, which is a request from Sales
persons for the missing deals for commission based.
• SFDC
Roles and Responsibilities as a Sales Operations Analyst
• Responsible for assisting Sales Representatives with the creation and processing of order
requests.
• will ensure timely turnaround of orders Sales personnel while ensuring all orders are
complete, accurate and comply.
• work closely with Sales team,Biz ops and compensation team to fulfill these
responsibilities.
• Gather information on customer needs from Sales personnel.
• Work with appropriate internal functions such as our Finance,Biz ops teams to obtain
approvals for non-standard orders.
• Track the status of in-process sales orders and provide updates to Sales personnel
• Review final order documents to ensure completeness, accuracy and compliance with
internal policies
• Act as an “expert” resource for the Sales team on any questions relating to ordering
process or policies.
• Attend regularly scheduled sales meetings, and address any questions or issues the teams
are facing related to the order process.
• Provide feedback on future process improvements.
• credit allocation to reps is on track, eliminate the incorrect sales
• Requests are getting cleared on a daily basis and sending the acknowledgement to Sales
Team.
• Doing a follow up with Sales Team for pending information. Due to which no ‘pending
cases’
• provides fastest response, quick turnaround, follow up for pending details and
standardized response
• Weekly reports to the finance team according to the country wise.
Roles and Responsibilities as Business Analyst
• Participate in different business operations
• Expert in identifying the requirements and also in finding the system requirements
• Preparing excellent documentation on business requirements
• Handling various activities of the project like information gathering, analyzing the
information gathered, documenting the functional or business requirements.
• Responsible for checking the daily achievements.
• Coordinating with the clients and working accordingly
• Collecting data from the clients
• To provide accurate data.
• Support for Sales Process using Siebel application and fusion CRM using Oracle
Business Intelligence Applications (OBIEE). It Consists all the relevant data of Sales
people.
• Fusion CRM Application that work the way sales people work, to maximize productivity
• Identify different kinds of accounts (Public, Key, Incubation and General). Change and
set the segement and also the Lvl2 Lvl3 group names as per process defintion.
AWARD AND RECOGNITION AS SALES OPERATIONS ANALYST:
• Constellation Award for the FY13 Q4 Award Announcement in oracle financial year.
This Award is to recognize
• Best of the best and will be chosen from each quarter’s pool of Polaris Award (Award is
to recognize outstanding job performance exhibited by an individual) winners
• Taken a Initiative for training new employees about the project
• Responsible for training of the new resources in the support staff
• Initiated Consolidated weekly Finance reports to Compensation Team Instead of sending
one by one. Tracking is very easy for comp team now
SOFTWARE KNOWLEDGE AND EXPOSURE:
Reporting Tools: MS-Excel, Outlook, Power point, Pivot tables,MS-Word
Applications: Fusion CRM, Insight Customer hub, Siebel, Oracle Dashboards, SFDC
RDBMS : Oracle11g, Siebel ,CRM,SFDC
Operating Systems: Windows XP/7.
Educational Qualification:
Examination
Discipline/
Specializatio
n
School/colleg
e
Board/
University
Year of
Passing
Percentage
B.Sc PCM Bangalore
University
Bangalore
2006
58%
P.U.C PCMB SSEA Pre
University
College
P.U. Board
2003
55%
S.S.L.C S.S.L.C
Acharya
Junior
College
K.S.E.E
Board
2001 61%
Personal Details:
Date of Birth : 2/2/1986
Marital Status : Married
Nationality : Indian
Known Languages : English,Kannada &Telugu
Declaration: I hereby declare the above information is true.
Date : Yours Sincerely
Place : Bangalore (Shwetha Manjunath)
Educational Qualification:
Examination
Discipline/
Specializatio
n
School/colleg
e
Board/
University
Year of
Passing
Percentage
B.Sc PCM Bangalore
University
Bangalore
2006
58%
P.U.C PCMB SSEA Pre
University
College
P.U. Board
2003
55%
S.S.L.C S.S.L.C
Acharya
Junior
College
K.S.E.E
Board
2001 61%
Personal Details:
Date of Birth : 2/2/1986
Marital Status : Married
Nationality : Indian
Known Languages : English,Kannada &Telugu
Declaration: I hereby declare the above information is true.
Date : Yours Sincerely
Place : Bangalore (Shwetha Manjunath)

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Resume

  • 1. CURRICULUM VITAE SHWETHA MANJUNATH Email: shwesree.25@gmail.com Phone: 9591027859/9886049865 Contact Address: #21/30, 1st E main road Opposite to state bank of Travancore Girinagar Bangalore-560085 Career Objective: To take a challenging role on business operations with efficient and effective solution that would help the organization to achieve the best solution in business, which would increase its productivity in the market.I have a constant and excellent professional performance.. Work Experience: 1 Company/Client Accenture Service Pvt ltd Project QBE Designation PMO-Software Engineer Application Abacus, MSPS, Share point Duration From October 2014 to Till date Responsibilities: - Project Management & Service Management which includes various reports with respect to customer & account related. - Project management activities like Preparing, Maintaining and Updating of various reports like Headcount report (Resource Database) , Roll off’s report , and many other adhoc reports as per the requirement. - Scheduling Cab requests for employees. - Locking the resources - Adherence to the Roll on & Roll off procedure to all the resources joining the project. - Preparing service management related reports like Daily, Weekly & Monthly reports - Account activation & Deactivation for new joinees - Creation of RRD
  • 2. Work Experience: 1 Company Net App Duration From June 2014 to July 2014 Designation Senior Sales Operations Analyst Application SFDC Job Description: • Working in Data management Team • Supporting with daily operation for global customers • Analyse the data given by customers . • Doing account validation,creating an accounts,deactivation,address validation • Identifying the duplication of accounts and merging them in SFDC tool • Opportunities creations in SFDC • Moving accounts to Master account • Extracting the various reports using SFDC • Preparing the reports using pivot and vlook up. Work Experience: Previous Company 1 Company Oracle India Private limited Duration From November 2010 to Mar 2014 Designation Sales Operations Analyst SUMMARY: • Hands on experience in Customer Data Management. • Support for Sales Process using Siebel application and fusion CRM. • Hands on experience in using Oracle Business Intelligence Applications. • Skilled in Data Base Management, understanding and executing call flow for Business requests, understanding of coordination with Sales Representatives and optimally exposed to end-to-end Business Issues. • Hands on experience in Market research using Hoover’s, One Source and Google. • Researching and processing the end-to-end Data base management activities. • Excellent understanding of Sales Territory definition and coverage - Geographical coverage, • Named Account Coverage and Industry based Coverage • Experience with support processes, issue tracking.
  • 3. • Participated in quality control and checks for activities and data updates performed by other team members. • Analysis and resolution of issues with Key, Iconic and Named Account Hierarchy. • Data extraction and reporting from Oracle Global CRM and Insight Customer Hub tools. Applications: • Siebel CRM: It is a web application related to customer relationship management. • Insight Customer Hub: For tagging the duplicates under master account and maintain the customer hierarchy. Tagging of accounts is done to identify the parent and child tagging. • Ensure that all accounts are validated Properly. • Je Application: Work for Sales credit allocation process, which is a request from Sales persons for the missing deals for commission based. • SFDC Roles and Responsibilities as a Sales Operations Analyst • Responsible for assisting Sales Representatives with the creation and processing of order requests. • will ensure timely turnaround of orders Sales personnel while ensuring all orders are complete, accurate and comply. • work closely with Sales team,Biz ops and compensation team to fulfill these responsibilities. • Gather information on customer needs from Sales personnel. • Work with appropriate internal functions such as our Finance,Biz ops teams to obtain approvals for non-standard orders. • Track the status of in-process sales orders and provide updates to Sales personnel • Review final order documents to ensure completeness, accuracy and compliance with internal policies • Act as an “expert” resource for the Sales team on any questions relating to ordering process or policies. • Attend regularly scheduled sales meetings, and address any questions or issues the teams are facing related to the order process. • Provide feedback on future process improvements. • credit allocation to reps is on track, eliminate the incorrect sales • Requests are getting cleared on a daily basis and sending the acknowledgement to Sales Team. • Doing a follow up with Sales Team for pending information. Due to which no ‘pending cases’ • provides fastest response, quick turnaround, follow up for pending details and standardized response
  • 4. • Weekly reports to the finance team according to the country wise. Roles and Responsibilities as Business Analyst • Participate in different business operations • Expert in identifying the requirements and also in finding the system requirements • Preparing excellent documentation on business requirements • Handling various activities of the project like information gathering, analyzing the information gathered, documenting the functional or business requirements. • Responsible for checking the daily achievements. • Coordinating with the clients and working accordingly • Collecting data from the clients • To provide accurate data. • Support for Sales Process using Siebel application and fusion CRM using Oracle Business Intelligence Applications (OBIEE). It Consists all the relevant data of Sales people. • Fusion CRM Application that work the way sales people work, to maximize productivity • Identify different kinds of accounts (Public, Key, Incubation and General). Change and set the segement and also the Lvl2 Lvl3 group names as per process defintion. AWARD AND RECOGNITION AS SALES OPERATIONS ANALYST: • Constellation Award for the FY13 Q4 Award Announcement in oracle financial year. This Award is to recognize • Best of the best and will be chosen from each quarter’s pool of Polaris Award (Award is to recognize outstanding job performance exhibited by an individual) winners • Taken a Initiative for training new employees about the project • Responsible for training of the new resources in the support staff • Initiated Consolidated weekly Finance reports to Compensation Team Instead of sending one by one. Tracking is very easy for comp team now SOFTWARE KNOWLEDGE AND EXPOSURE: Reporting Tools: MS-Excel, Outlook, Power point, Pivot tables,MS-Word Applications: Fusion CRM, Insight Customer hub, Siebel, Oracle Dashboards, SFDC RDBMS : Oracle11g, Siebel ,CRM,SFDC Operating Systems: Windows XP/7.
  • 5. Educational Qualification: Examination Discipline/ Specializatio n School/colleg e Board/ University Year of Passing Percentage B.Sc PCM Bangalore University Bangalore 2006 58% P.U.C PCMB SSEA Pre University College P.U. Board 2003 55% S.S.L.C S.S.L.C Acharya Junior College K.S.E.E Board 2001 61% Personal Details: Date of Birth : 2/2/1986 Marital Status : Married Nationality : Indian Known Languages : English,Kannada &Telugu Declaration: I hereby declare the above information is true. Date : Yours Sincerely Place : Bangalore (Shwetha Manjunath)
  • 6. Educational Qualification: Examination Discipline/ Specializatio n School/colleg e Board/ University Year of Passing Percentage B.Sc PCM Bangalore University Bangalore 2006 58% P.U.C PCMB SSEA Pre University College P.U. Board 2003 55% S.S.L.C S.S.L.C Acharya Junior College K.S.E.E Board 2001 61% Personal Details: Date of Birth : 2/2/1986 Marital Status : Married Nationality : Indian Known Languages : English,Kannada &Telugu Declaration: I hereby declare the above information is true. Date : Yours Sincerely Place : Bangalore (Shwetha Manjunath)