David Trapp has over 8 years of experience in operations management and training. He currently works as a Service Manager and Corporate Training Director for Firebirds International, where he directly manages 44 sales associates. Previously he worked in sales and marketing roles for Volvo/Saab of Charlotte and Circuit City Stores. He has a proven track record of improving processes, increasing efficiency, and developing strong employee and vendor relationships. His skills include leadership, strategic planning, sales training, and financial analysis.

1. DAVID A TRAPP
5611 Tillery Dr., Charlotte NC, 28226 H:704-299-9045 trappd11@gmail.com
OPERATION S MANAGEMEN T AND TRAINING SPECIALIST
PROFESSIO NAL STRENGT HS
 Natural leader who thinks creatively to solveproblems
 Results driven proven performer with 8+ years of corporate management experience
 78 Consecutivemonths of annual comparativesales growth! (Company Record)
32 Consecutivemonths of double digitcomparativesales growth! (Company Record)
 Directly manage 44 sales associates and oversee an employee force of approximately 100 individuals
 Well-developed verbal and written communication skillsand interpersonal abilities
 Extensive knowledge in profitand loss reporting,cost control methods, and systems in placeadherence
 Proven efficiency in creatingand implementing programs, materials,and procedures for employee development,
productivity,and retention
 Ability to forge strong, sustainablevendor and employee relationships
 Recognized leader in providingnew management trainingand certification
 Recruiting,training,leading,developing, and promoting staff members
 Well versed in MicrosoftOfficeSuite (Excel, PowerPoint, Outlook, Word)
SUMMARY OF SKILLS
 P&L/ Cost Analysis
 Conduct Sales Seminars
 Production analysis
 Invoicing
 Product specification updates
 Situational Leadership
 Account Management
 Service Presentations
 Director of Certified Trainer
Program
 Inventory Analysis
 Develop, Implement, and Execute Strategic
Sales Programs
 Leadership Development
PROFESSIONAL EXPERIENCE
Firebirds International,LLC Charlotte, NC 2/2005 – Present
Service Manager / Corporate Training Director
 Increased efficiency by implementing policy and procedures to formalize functions
 Troubleshoot system in placeissues to increaseproductivity
 Maintained remote access to company network to ensure proper functioningoff-site
 Prepared weekly, monthly, and yearly inventory statements for corporate accountants
 Inform, educate, and introducenew product through daily staff meetings
 Partnered with ManagingPartner to conductbi-annual location wideemployee meetings
 Contributed to the hiringprocess of new employees; facilitated on-boardingsessionsfor new hires
 Managed a team that provided superior customer serviceresultingin customer loyalty,repeat business,and
profitablesales
 Maintained and forged strongrelationships with vendors to maintain inventory, created marketing strategies, and
scheduled on site trainingevents
 Resolved clientgrievances quickly to ensure satisfaction

2. Volvo/ Saab of Charlotte Charlotte, NC 2003 – 2005
Event Coordinator / Marketing Representative
 Builtsales and brand recognition through planning,implementing, and managi ngadvertisingevents
 Coordinated with major regional businesspublications,radio companies,and local businessevents to create high
visibility venues in order to promote and achieve sales objectives
CircuitCity Stores, Inc. Charlotte, NC 1996 – 2003
Audio/ Video Sales Associate / Certified Corporate Trainer
 Presidential Sales Club Member
 Achieved company goals through strategic sales tactics,producttraining,productinstallations,inventory
procedures, and inventory analysis
 Provided custom design for all Audio/ Video systems and custom installations
EDUCATION
University of North Carolina- Charlotte,NC | Bachelor of Arts in the Arts | December 2003
Dean’s ListGraduate
REFERENCES AVAILBLE UPON REQUEST