3. Change Management
The Request for Change (RFC) is formal request
for the implementation of a Change. The RFC is
precursor to the ‘Change Record’ and contains all
information required to approve a Change.
*http://wiki.en.it-processmaps.com/index.php/Checklist_Request_for_Change_RFC
11. IT Asset Management
The set of business practices empowering you
to manage your hardware and software
technology helping you gain the most from
your IT investments.
12. What drives Asset Management
Cost Risk Value
Translates IT data to:
Cost Risk Value
25. Scenario 1 Demo
• Purchase Request for large order of Servers placed
• Servers upon arrival are immediately fed into AMDB
• Data moves from AMDB is made available to CMDB
• Change for new OS license count and users is fed into AMDB
26. Scenario 2 Demo
• New Change to add web server
• Available asset is selected to be added to infrastructure
• Asset is then updated as Deployed
• Server is linked as a supporting piece of infrastructure