The document discusses optimizing Configuration Management Database (CMDB) and change management in Ivanti Service Desk, highlighting the importance of the Request for Change (RFC) in the change process. It emphasizes the relationship between change management and asset management, outlining common challenges and benefits of effective management practices. Scenarios are provided to demonstrate how to integrate asset and service management through the change process.

1. SMB230 Optimizing your CMDB and
Change Management in Ivanti Service Desk
Bill Addenbrooke
Marcel Shaw

2. How do Change and CMDB work together

3. Change Management
The Request for Change (RFC) is formal request
for the implementation of a Change. The RFC is
precursor to the ‘Change Record’ and contains all
information required to approve a Change.
*http://wiki.en.it-processmaps.com/index.php/Checklist_Request_for_Change_RFC

4. What
drives
change?

5. Why do we need
change
mgmt?

6. Common Challenges around Change Mgmt

7. “Change is HARD.”

8. Determining Impact

9. Getting the right
stakeholders

10. Risk

11. IT Asset Management
The set of business practices empowering you
to manage your hardware and software
technology helping you gain the most from
your IT investments.

12. What drives Asset Management
Cost Risk Value
Translates IT data to:
Cost Risk Value

13. Common Challenges around Asset Mgmt

14. Getting the
complete list
of assets

15. Assets
Vendor
Purchases
Discovered
Network
Assets
How do we discover?

16. Reconciling Asset Data

17. Asset
CMDB
Change
Mgmt
Change Mgmt and Asset Mgmt compliment each other

18. Dependencies - Impact
Asset Ow ners - Stakeholder
Users - Risk
Benefits of a CMDB

19. How do I get started?

20. Leverage an integrated Asset and Service Mgmt solution
ITSM ITAM

21. As you begin each change, flag what Assets are CIs
Change
What’s
changing?
Create CI

22. Then begin to associate those Config Items to a Service
CI
Service

23. Let the Change Process Update Those Assets
Change started
CI
Update?
Add CI
to CMDB
No CI

24. How do bring it all together

25. Scenario 1 Demo
• Purchase Request for large order of Servers placed
• Servers upon arrival are immediately fed into AMDB
• Data moves from AMDB is made available to CMDB
• Change for new OS license count and users is fed into AMDB

26. Scenario 2 Demo
• New Change to add web server
• Available asset is selected to be added to infrastructure
• Asset is then updated as Deployed
• Server is linked as a supporting piece of infrastructure

27. DEMO

28. Thank you