The document discusses how ServiceNow can help organizations transform their human resources and personnel service delivery through automation. It notes that legacy HR solutions often lack efficient case management, usability, flexibility, mobile access, reporting, and integration. ServiceNow provides a single system of engagement that can automate HR processes like onboarding, offboarding, recruiting, and more. It depicts how ServiceNow can serve as both a system of record for basic HR data and a system of engagement for employee self-service and case management while integrating with core HR systems. The presentation cites examples of organizations that have improved employee and HR productivity, quality of service, and the employee experience through implementing ServiceNow HR service management.