ServiceNow provides a platform and suite of applications as a service. They worry about the hardware, Internet connectivity, and operating system security and provide you with the URL. All you need to get going is a web browser. Servicenow tutorials and training https://goo.gl/puD2uN

1. ServiceNow offers evolutionary IT management ​software as a service (SaaS) through
a forms-based workflow system for IT service automation, resource management and
shared services. Modern technology, commitment to partnership and a highly
experienced and passionate team translates into superior ServiceNow customer
success and elite company growth.
ServiceNow is a global software development company founded in 2003 by Fred
Luddy, former chief technology officer of Peregrine Systems and Remedy
Corporation. The company is headquartered in San Diego, CA with offices
throughout the US, EMEA, Asia, Australia and customers in more than 48 countries.
ServiceNow is dedicated to the development, implementation and support of IT
management applications offered via the Internet in software as a service (SaaS)
model. ​ServiceNow licensing is subscription based and includes access to all
applications, the hosting infrastructure and maintenance, support, training and three
automated upgrades per year.
ServiceNow represents one of the fastest growing software companies in the world
with more than triple digit revenue growth year-over-year. In FY2010, the company
again demonstrated growth of more than 100% remains cash flow positive and
profitable and continues to hold substantial cash reserves.
SaaS: Software as a Service, sometimes referred to as “on-demand software”, is a
software delivery model where software and any data associated with it are hosted
off-site, typically over the internet. ServiceNow hosts all software and data centrally
at the ServiceNow server farms and are accessed via the internet on a web browser.
VPN is not needed to access Service Now.
PaaS: ​Platform as a Service is the delivery of a computing platform and solution
Stack as a service. This means that users need only to buy the service, but do not
have to worry about maintaining the underlying hardware and software.
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2. Logging in to ServiceNow
Assuming users are logged into Yale’s network, they will be automatically logged in to
ServiceNow​. To access Yale’s ServiceNow website, simply go to:
yaleproduction.service-now.com in the web browser if your choice. The user will be
automatically logged in by the Yale’s Active Directory system.
Homepage
When Logged in, users will be presented with the ITIL Homepage.
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3. ServiceNow & Improving IT Service Management
ServiceNow is dedicated to improving the industry’s opinion of the value software
delivers. ServiceNow develops, implements and supports a suite of on-demand IT
service management applications offered via the Internet as software as a service
(SaaS). These applications are licensed on a simple and economical subscription
basis.
ServiceNow is redefining the IT management market, providing a new opportunity
for organisations to fix their age-old problems, but also providing the platform to
tackle service management challenges that have been perceived until recently as too
complex to realistically address with software.
ServiceNow believe that an organisation regardless of size or complexity requires a
“single system of record” for all processes being used to acquire, deploy, manage,
assess and retire business services and the underlying infrastructure upon which an
organisation depends. Effective IT service management is all about implementing
process with as much automation as possible, remaining flexible to your business
requirements and responding to reporting and workflow needs.
ServiceNow Architecture
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4. The ServiceNow platform as a service is 100% designed and developed by internal
development staff, under the direction of CPO, Fred Luddy and VP of Development,
David Osman. It is a Java based platform using a Tomcat Web server and running on
Linux. Generally speaking, most customers run on a MySQL database although some
customers are running on Oracle, Microsoft SQL Server and Sybase.
Dedicated Database and Application Set
-Elevated customer security
-Customer data is not mixed with other customers.
-Faster application response times
-Greater scalability
-Extensive application customisation preserved through upgrade
Deliver ServiceNow
Manage business processes from start to finish with integrated solutions for:
Asset and Configuration: identify and monitor IT service assets and their
relationships.
Planning and Policy: define IT strategies and manage projects.
IT Services: deliver IT services and support to business users.
IT Operations Management: track and manage IT resources and systems.
Non-IT Services: automate business processes outside of IT.
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5. Developing with Servicenow
This bridge uses the ​SOAP API to make calls to Service Now so that the desired
information can be retrieved. Here is a quick primer on how to retreive your data
from Servicenow.
A list of standard tables can be found on the ​Servicenow wiki​ (here).
-The table name is what needs to be inputted as the structure to get data from that
particular class
-Another place to find table names is under the ​System Definition header there is a
Tables​ table that lists all of the tables, including both the names and labels
-Keep in mind that all custom tables will have ‘u_’ appended onto the beginning of
the name
A list of fields can be found a couple of different ways
-Go to the ​Tables table located under ​System Definition and click on the name of the
table you want to find the fields for. This will pull up a list of field labels. To find the
name just click on a field and look in the ​Column Name​ input box.
-The other way to find out the field names for a table is to look at the WSDL. This will
give you a list of all the names in XML format. To find that just go to the url with the
form <instance>.service-now.com/<table_name>.do?WSDL. A list of fields can be
found under many of the elements (getResults, getResponse, getRecords, etc).
Make sure that you are using the field name and not the field label when building
qualifications. (Hint: If there is a space in the field you are trying to use, you are
likely using the field label.
Qualifications for the Service Now follow the form of “Field”=”parameter_value”, so
if the field or parameter value have double quotes they will need to be escaped.
-The query string in the qualification mapping will be
“Attribute”=”<%=parameter[“Attribute”]%>”
For ServiceNow online Training visit: ​mindmajix/service now training
Contact Info:
Mindmajix Technologies Inc
USA : +1-201 3780 518
IND : +91 9246333245
Email: info@mindmajix.com
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