The document discusses how disruptions will shape the future of work and HR. It outlines how the workforce is changing with movements like working from home and the 4-hour work week. Employee engagement is declining while meaning and purpose are becoming more important than money. Performance reviews are also changing. Education is being disrupted by online learning and skills are becoming more important than degrees. Technology is changing areas like recruiting, training and productivity tracking. For HR, some transactional functions may be automated or done by technology while HR takes on more strategic roles around business, innovation, and balancing technology with human aspects of work.

1. The Future of HR
Wali Zahid | ceo, Skill City bahrain
SHRM Pakistan HR Conference
Karachi Marriott: 22 October 2013
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2. Welcome!
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3. Who’s Wali?
 Asian businesses have known Wali for his 20-year work
on business leadership and executive coaching
 Leads the longest-running Train-The-Trainer program |
14th year | 16+ Asian locations | 1,000+ trainers
 Taught MBA courses at IBA, ZABIST, CBM, UMT, IIU, Dow
 Board/Advisory @ LCWU, Indus Valley, CBM, PSTD
 At heart: a disruptor | challenging training efficacy,
schooling, performance appraisal, leadership readiness
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4. World’s first paper-free TTT
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5. That’s us on web!
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6. That’s us on FB! Like us 
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7. Advising Nawaz Sharif govt
 Was flown in to advise the new Nawaz Sharif
government on turning around state-owned
enterprises before the cabinet took oath!
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8. Leads CEO leadership workshop
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9. 2050 interview – Urdu Digest
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10. CEO Summit with Shahbaz Sharif
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11. At Pakistan Vision 2025 meeting
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12. Two parts of talk
1. How disruptions are shaping the world
2. What it means for HR
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13. Predicting the ‘future’
‘Only a fool can predict future!’ Is that me?
Quite a challenging task!
Made a bit easy by multi-source windows
Health warning: My views could be extreme,
inconvenient, controversial, provocative!
 Allah knows best (wallahu aalamu bissawab)
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14. How disruptions are
shaping the world
Part 1
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15. How disruptions are shaping world
The world is connected today in ways that are
shattering traditional concepts
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16. Workforce today!
 Boring Job clip
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17. 1. Future world of work
Year 2050: A world without offices
Future Shock fame Alvin Toffler
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18. ‘Work doesn’t happen at work’
 Movement, led by Jason Fried talk at TED
 M&M are two reasons: Managers & Meetings
 So, we are not just talking about flexi-hours
working, we are talking about homeworking
(see WWF report on Future of Planet)
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19. ‘Only 1 in 10 managers working’
 Ghoshal: ‘Beware the Busy Manager’ research
for HBR
 Only 10% managers purposeful
 Rest of managers: distracted (40),
procrastinating (30), disengaged (20)
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20. What are managers doing?
High
FOCUS
Disengagement
20%
Procrastination
30%
Low
Purposefulness
10%
Distraction
40%
ENERGY
High
Source: Bruch and Ghoshal, HBR
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21. The 4-hour work-week movement
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22. Employee engagement is lowest!
 Gallup Engagement Index sows declining
numbers every year
 2013: disengagement costing the US $450$550 billion annually
 China: only 6% engaged (2013)
 India: only 8% engaged (2012)
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23. Employee drivers
‘Meaning’ is
the new
money’ – HBR
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24. Employee drivers…
 Dan Pink, Drive: 3 drivers: autonomy, mastery,
purpose. Money is not!
 Punished by Rewards, Alfie Kohn
 PRP (performance-related pay) is out!
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25. Performance appraisal
 A serious movement in place – led by WSJ /
Guardian, Forbes, even HBS. Says:
 ‘Don’t just redesign, scrap annual appraisals!’
 Wali taught a PA 2.0 MBA course at CBM &
Zabist during 2006-11, trying to develop
alternatives to appraisal!
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26. Forbes – scrap PA!
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27. WSJ – scrap PA!
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28. 2. HR supply chain – as we speak
 Schools, colleges, universities
 New recruits/ new employees
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29. What is out 
1. Motivated, disciplined employees (not made any
more!) – Because of Gen Y autonomy needs
2. Training, knowledge, instruction (not effective!)
3. Degrees obsolete (Google HR boss - no GPA, no
interviews!)
4. Schools & universities (replaced by MOOCS, Khan
Academy, FutureLearn UK)
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30. Gen Y’ers / Millennials
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31. Gen Y employee experiences
 Mass customization – everyone has a different
need that needs to be met
 ‘Managing your people as a workforce of one’
as Accenture calls it
 Means: different strokes for different folks
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32. End of teaching? Edudemic
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33. Learning, not teaching! Wharton
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34. End of college degrees: HBR
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35. GPA & interviews useless: Google
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36. Khan: Teacherless classrooms
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37. KAS: Parent-Teacher Meeting
 ‘Teachers are the biggest hurdle in student
learning,’ KAS tells parents at Karachi
PTM/2013
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38. MOOCs replacing unis
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39. Free education globally
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40. MOOCs rising
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41. Even UK unis following!
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42. 3. Technology
 Cloud, wearable computing is changing
everything – Google Glass, iWatch
 Death of ERP (now open-source, SaaS,
modular, smaller)
 Tracking of productivity in real-time
 End of office email, and all those cc’s!
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43. End of ERP
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44. Recruiting: Things at speed of life
Earlier: Recruiting cycles used to take forever
Now: End of CV hiring - social recruiting at runtime
Tech to take over compensation, succession planning and training
Automatic data collection and analytics
Software that pre-interviews candidates
The resume’s relevance fades, while visible portfolios rise
More standardization and integration with applicant tracking
systems (ATS)
 More, earlier face-to-face conversations with video interviewing
Source: David Spark
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45. What it means for HR
Part 2
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46. Likely scenario: 3 things may happen
1. Some HR parts which have no efficacy are
removed from the transaction/table
2. Some HR parts taken by technology/BPO –
recruitment, training, productivity tracking,
rewarding
3. Some parts will become line functions –
engagement
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47. What will HR do then?
 Honest answer: We don’t know!
 New roles (beyond HRBP) to emerge in a new era
1. Commercial acumen/ business-orientation!
2. HR as entrepreneur or innovator
3. Key role: Balancing technology and human touch
4. Managing Just-in-Time workforce capability
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48. Questions?
 This is draft version 1.
 Future versions may take a different shape!
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49. Thank you!
Wali Zahid
skillcity@live.com
www.skillcity.co
+92 300 820 1 88 9
+971 50 2 55 3 88 7
+973 3416 0522
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