BOSaNOVA is a thin client solution that allows front line managers at Haverty's Furniture Company to effectively track inventory, sales, customer information, staff schedules and more. It provides a centralized system for the sales team to enter order details, process paperwork and keep the manager informed. Key benefits for managers include accessing sales statistics, analyzing staff performance, and maintaining customer profiles for transactions, orders and payment histories. The system helps the manager and sales team maintain oversight of operations while cutting costs.

1. Ipso Facto Elite Group
Magaly Driver
Todd Munkres
Mike Tickner
Zachariah DeLong
Front line manager at Haverty’s
Furniture Co. Using BOSaNOVA
Emulation

2. For Show and Tell Today…
A front line manager has a lot of
responsibilities and a lot of sales staff to keep
track of. In today’s economy, no one is immune
to the constant pruning of budget cuts and
naturally everyone is looking to take whatever
advantage they can.
What technologies can help ease the
burden as a manager tries to maintain a
competitive edge?

3. Let’s take Haverty’s Furniture
Company as an example

4. Haverty’s Furniture Company was
founded in 1885 by James Joseph
(JJ) Haverty in Atlanta, Georgia

5. By 1955, after weathering the Great
Depression and World War II, Haverty’s had
38 stores across 10 states.
Sales were
certainly surging
and paperwork
was being
thrown about as
Haverty’s came
into America’s
golden years!

6. Over the years, the
appearance of the business
and the technology involved
may have changed, but the
needs of the front line
manager have not.

7. Needs of Front Line Manager
• Customer Relationship Management (CRM)
• Inventory Levels and Pricing
• Staff Schedules
• Delivery Schedules

8. Information Needs of Front Line
Manager
• Sales statistics
– Hour, Day, Week, Month, & Year
• Performance of Sales staff
• Customer Information

9. Duties of Sales Staff
Selling - Sales Data Entry

10. Individual Sale Data
• Item Sales Price
• Pick-up or Delivery
• Expected Availability of Merchandise
• Method of Payment
• Special Notes
• Shipment Dates
• Order Totals

11. Special Orders
Given the expensive nature of the furniture
business special orders are going to arise.
What all can a front line manager expect?
• Managers Review and Validate
• Process Paperwork
– Enter Order Information into BOSaNOVA
• Coordinate with Manufacturer

12. So what tools enable a front line
manager and the salesmen to keep
track of everything?

13. BOSaNOVA

14. What is BOSaNOVA?
BOSaNOVA is a widely-
used thin client solution
which enables companies
to integrate large amounts
of information between all
departments in a secure
and economical way.

15. What is a Thin Client?
• A kind of computer terminal which must rely heavily on its
server for intranet/internet access to complete its task.
– This includes access to customer records such as bills, payment
histories, contact information, and salesman preferences in addition to
inventory information such as tracking numbers.
• Each terminal acts as a guarded gateway: only an employee
with a password can access the information, and only as much
as he/she is authorized.
– This includes access to customer records such as bills, payment
histories, contact information, and salesman preferences in addition to
inventory information such as tracking numbers.

16. So basically a
thin client is a
computer
terminal
without the
computer.
Compare the
two!

17. How does it help the front-line
manager?
• The sales department is in charge of keying in
sales through sku numbers that are stored in the
information system that is used corporately.
– This allows the manager to keep track of
where items are or should be.
• The sales department are also responsible for
inputting their actions; with clients, out to
lunch, etc.
– The manager needs to know where his
people are.
• The office is in charge of taking payment for
sales, answering customer calls, and keeping
record of different pieces of information.
– The manager must be able to access this
information for potential
sales, collections, inventory updates, and
general housekeeping.

18. So here’s what it looks like…
The Home Screen

21. “Wow.
My heart is still
going pitter-
pat…”

22. So it’s not very exciting.
But from this screen business
happens.

23. From the previous screen we can pull up a
Customer File
profile for customers such as Ms. Martha.
•Keeps transaction history for each customer
•Fast and convenient CRM

24. With just a few clicks our manager can see Ms. Martha’s
order, how much it was, how she paid, who her salesman
was, even who processed the transaction!

25. So you’ve decided that BOSaNOVA
would help you managing, then let’s
talk prices.

27. In Conclusion…

28. Front line
manager must be
able to… And the sales
staff must be
Access sales
statistics
able to…
Analyze the  Enter SKUs into a
performance of corporation-wide
the sales staff system
Access customer  Access customer
Information information