The National Service Framework for Quality Improvement of NHS Libraries provides a standardized approach to quality assurance and improvement for NHS health libraries. It establishes 5 domains and standards to assess library services. Implementation of the framework includes training, self-assessment of libraries, and peer reviews to identify gaps and drive service improvement. The framework benefits libraries by facilitating quality management, standardizing quality processes, and providing opportunities for staff development in skills like change management and project management.

1. From Knowledge to Health : the Implementation of the National Service Framework for Quality Improvement of NHS Libraries Tricia Ellis CILIP CDG UK National Conference 20 th April 09 National Library for Health – now part of NHS Evidence

12. The Framework’s 5 Domains and Standards