Produced by Multifamily Insiders: http://www.multifamilyinsiders.com
Most of us know the basics when it comes to generational gaps in the workplace, so now Alex is going to dig into these differences and explain how you can use this knowledge to manage your teams better! In this webinar, you will learn how to:
a. Define the four generations and their workplace characteristics
b. Define each generational personality
c. Recognize generational differences
d. Identify the common drivers and value systems of each generation and how those
drivers affect motivation and behavior in the workplace
Managing 5 Generations in the Workplace Noon Knowledge Session, November 18, ...Sandy Ratliff
From the Traditionalists to the Gen 2020, each generation brings great strengths to the table, but they also bring preconceptions and even judgements. This lively and interactive Noon Knowledge session will offer an overview of each generation, the context in which they grew up, the traits and expectations they bring to the workplace, and some thoughts on how to harness their collective strengths, while keeping warfare from breakout out. Lil Dupree, Director of Program Development, with People Incorporated provided insights to managing various generations in the workplace.
By understanding the generations in our workplace and what drives each of us, you help create a work environment where we can all focus on providing the best services for our clients (internal and external) and get needs for respect and communication met.
Managing 5 Generations in the Workplace Noon Knowledge Session, November 18, ...Sandy Ratliff
From the Traditionalists to the Gen 2020, each generation brings great strengths to the table, but they also bring preconceptions and even judgements. This lively and interactive Noon Knowledge session will offer an overview of each generation, the context in which they grew up, the traits and expectations they bring to the workplace, and some thoughts on how to harness their collective strengths, while keeping warfare from breakout out. Lil Dupree, Director of Program Development, with People Incorporated provided insights to managing various generations in the workplace.
By understanding the generations in our workplace and what drives each of us, you help create a work environment where we can all focus on providing the best services for our clients (internal and external) and get needs for respect and communication met.
Leading Four Generations in the Workplace - AICPA Global Manufacturing Confer...Tom Hood, CPA,CITP,CGMA
Presentation to the AICPA Global Manufacturing Conference in NOLA
The 'shift change' is underway as the retiring baby boom generation makes way for Generation X. The shift change is the transfer of the retiring baby boomers to the next generation of leaders that will be taking the helm in the next few years. This time what got you here won;t get you there. The incoming shift will require a new set of skills and tools to continue the work of the prior shift. This time it is different.
Generational issues in the workplace are one of the biggest challenges facing organizations today. This presentation covers the latest research and ideas to successfully lead 4 generations in the workplace. The latest research on the new skills needed in the modern workforce and how leadership has changed. Participants will learn new approaches to engaging the next generation of workers to connect and collaborate in a way that maximizes their discretionary effort.
People are products of their history, their environment and all of their experiences. As a result, people from different generations often have very different life experiences that shape how they think, what they value, and what drives them. These influences affect people’s values and attitudes throughout their lives.
Generational issues in the workplace are one of the biggest challenges facing organizations today. This presentation covers the latest research and ideas to successfully lead 4 generations in the workplace.
Why Can't We All Just Get Along? Four Generations Working Side by Side in Har...Andrew Krzmarzick
Presentation delivered at the Training Officer's Consortium (TOC) Institute in Williamsburg, VA, on April 27, 2009. Facilitated by a Gen X'er and a Traditional. Objectives included:
1. Understand and better navigate the intergenerational differences in your office
2. Participate in several training modalities that reach a multi-generational audience
3. Experience a truly blended approach to training that addresses the learning preferences of all four generations.
Navigating Generational Differences in the Professional EnvironmentMeghan Granito
With five generations meeting in the workplace for the first time in history, we are challenged daily to understand the attitudes, values, and demands of our coworkers, customers, and the public in general. Understanding the similarities and differences between the generations, including distinct preferences for how to communicate effectively, is key to successful relationships.
Engaging 5 Generations in the WorkplaceElsa Velasco
For the first time, 5 generations will share workspace. We're talking about Traditionalists, Baby Boomers, Generation X, Millenials and Generation Z. Come and explore some tactics to engage each of these generations in a meaningful way.
Leading Four Generations in the Workplace - AICPA Global Manufacturing Confer...Tom Hood, CPA,CITP,CGMA
Presentation to the AICPA Global Manufacturing Conference in NOLA
The 'shift change' is underway as the retiring baby boom generation makes way for Generation X. The shift change is the transfer of the retiring baby boomers to the next generation of leaders that will be taking the helm in the next few years. This time what got you here won;t get you there. The incoming shift will require a new set of skills and tools to continue the work of the prior shift. This time it is different.
Generational issues in the workplace are one of the biggest challenges facing organizations today. This presentation covers the latest research and ideas to successfully lead 4 generations in the workplace. The latest research on the new skills needed in the modern workforce and how leadership has changed. Participants will learn new approaches to engaging the next generation of workers to connect and collaborate in a way that maximizes their discretionary effort.
People are products of their history, their environment and all of their experiences. As a result, people from different generations often have very different life experiences that shape how they think, what they value, and what drives them. These influences affect people’s values and attitudes throughout their lives.
Generational issues in the workplace are one of the biggest challenges facing organizations today. This presentation covers the latest research and ideas to successfully lead 4 generations in the workplace.
Why Can't We All Just Get Along? Four Generations Working Side by Side in Har...Andrew Krzmarzick
Presentation delivered at the Training Officer's Consortium (TOC) Institute in Williamsburg, VA, on April 27, 2009. Facilitated by a Gen X'er and a Traditional. Objectives included:
1. Understand and better navigate the intergenerational differences in your office
2. Participate in several training modalities that reach a multi-generational audience
3. Experience a truly blended approach to training that addresses the learning preferences of all four generations.
Navigating Generational Differences in the Professional EnvironmentMeghan Granito
With five generations meeting in the workplace for the first time in history, we are challenged daily to understand the attitudes, values, and demands of our coworkers, customers, and the public in general. Understanding the similarities and differences between the generations, including distinct preferences for how to communicate effectively, is key to successful relationships.
Engaging 5 Generations in the WorkplaceElsa Velasco
For the first time, 5 generations will share workspace. We're talking about Traditionalists, Baby Boomers, Generation X, Millenials and Generation Z. Come and explore some tactics to engage each of these generations in a meaningful way.
Toolkit to manage the 21st century workerAdrian Tan
Enough has been said about managing the new-age employee. Google "managing millennials" and you get 926,000 results!
It will take you 2,536 years to read up all these content.
If you won't be living that long, just focus on these three areas to make managing the new-age employees a breeze.
Find out from leading Career Coach, Adrian Tan, the differences between joining a large corporation and a SME and why the SME way may well be the career jumpstart you need.
Beginner's introduction to working with people of different generations in a workplace setting and using different experiences to utilize each other's specific skills.
Adapting to Generational Change in the WorkplaceTJ Baloga
“Every generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it.”
– George Orwell
“There is a problem in the workplace, a problem of values, ambitions, views, mind sets, demographics, and generations in conflict. The workplace we inhabit today is awash with the conflicting voices and views of the most age- and value-diverse workforce the world has known” (Zemke, Raines, & Filipczak, 2013, p. 11). At no time in our history have so many and such different generations with such diversity been asked to work together shoulder to shoulder, side-by-side, cubicle-to-cubicle.
Though today it is not unusual for all of the 4 major generations to be working side by side. Each generation has different views on work ethic, and loyalty to the organization and its culture. Understanding the culture of an organization is a very important aspect in the continuity of leadership. Generational differences equate to differences in workplace characteristics and values of employees. Through experience and research, a key element in leading an organization is to understand and accept the values and beliefs of different generational gaps that make up today’s workplace. Not only is this key as a leader, but also it is crucial to the success of the organization. This research is intended to examine the four generations in the workplace, and research different management styles to be an effective leader in an ever-changing environment.
From an employee engagement standpoint, is engaging millenials different from the rest. If it is different, how different it is.
What need to be kept in mind for employee engagement, when you have a size bale millenial population.
It is estimated that by the year 2014, 36% of the workforce will be composed of Millennials, rising to nearly 50% in 2020. Born between 1981 and 2000, Millennials are a generation of individuals raised with technology and motivated by progress. Unlike previous generations, these individuals are disrupting traditional business models and demanding products that connect them with the world. Speed, innovation and collaboration are the key tools needed by organizations in order to keep this generation engaged. This presentation will examine the factors that differentiate Millennials from other individuals, offer insight into the unprecedented impact this generation is having on the enterprise, and detail strategies that companies may employ to transform Millennials’ unique abilities into a competitive advantage in today’s workplace.
What do the new generations what to know about a product or service you are marketing? How do they research, receive and act on information from various venues?
A bridge between generations is created when both young and seasoned professionals understand how to communicate with and support each other.
www.MistiB.com
THRIVING IN A MULTI-GENERATIONAL WORLD - MILLENNIALS to BOOMERSSteve Dosier
Workforce trends and the existence of a multi-generational workforce pose unique challenges to today’s business environment. Understanding each generation is critical to optimizing an organization’s culture.
Today’s workplace is made up of several different generations of employees. Two generations that can be radically different are the Baby Boomers and those just entering the work force, the Millennials.
This presentation provides an in-depth overview of the diversity in trends, education, beliefs and values in the workplace. When the groups e balanced, they bring value to an organization.
From Working Across Generations to Daring to Lead harnessing multi-generational leadership is a clear and present priority. Four generations in the work place present a challenge for getting the most out of each generation to serve your mission.
Are you struggling with marketing to different generations? So who and what and where do we have to go to discover who it is we need to be speaking to and what should our message say? Communication and marketing are different and will always be a challenge if we do not keep up with the language and knowledge of who it is we are targeting.Solutions can be found.
Multifamily Demo Day - Effective Vendor Demos & Asking the Right Questions.pdfMultifamily Insiders
It is impossible for a property management professionals to be both an expert in their own field as well as an expert in all the respective supplier niches, as well. This means any time we are evaluating new suppliers, we are at a disadvantage. The supplier will almost always have more information about about their strengths and weaknesses, as well as how they stack up against the competition.
Multifamily Insiders [Demo Day} Introduction to Property Technology SelectionMultifamily Insiders
With so many property-related technologies entering the multifamily space every year, it can be overwhelming to keep track of all the options. This resource helps kick off the technology selection process at your company. This resource was created for the Multifamily Demo Day program, and future events/resources can be found here: http://www.multifamilydemoday.com/
Purchase the webinar here: http://www.multifamilyinsiders.com/craigslist
Download the slides here: http://www.multifamilyinsiders.com/apartment-forms/file/120-craigslist-masters-class
Terri Norvell: Average People SET Goals, Extraordinary People ACHIEVE Them!Multifamily Insiders
Terri Norvell leads a webinar on achieving your goals. You can view the webinar here: http://www.multifamilyinsiders.com/shop-multifamily/products/view/21
Produced by Multifamily Insiders and The Apartment All Stars
Produced by Multifamily Insiders: http://www.multifamilyinsiders.com
Every single apartment community has experienced a negative review on ApartmentRatings.com, on Yelp, or even on their own Fan Page. This webinar explains how to properly react to negative posts to diffuse the situation, show prospects you care about your residents, and to use that feedback to improve your business.
You have a plan for marketing, a plan for how to respond to Internet leads, a plan for renovations – but do you have a plan for how to handle telephone calls? Frequently the phone is an afterthought, a break in your routine. The fact remains that the majority of your prospects call you on the phone at some point prior to a visit. Handling these calls properly can make a big difference! In this session you will hear terrific techniques for maximizing your time with a caller, innovative ways of getting the information you need and the appointments you seek. This is a can’t miss session for all on-site personnel.
Christopher Higgins is the Apartment Guy, a professional speaker and and owner / operator of multifamily assets with properties in Alaska, Florida, Missouri, Montana and Saskatchewan. With over 19 years of experience in various aspects of multifamily management and marketing, Christopher's seminars are tailored to the practical concerns of on-site employees and investors. For more information, please visit www.theapartmentguy.net.
This webinar would not be possible without the support of our amazing sponsors, Lead Tracking Solutions and Apartment Newsletters! So please take a moment to check them out!
Need To Get Your Mojo Back? Keeping You and Your Team Motivated!Multifamily Insiders
You started off the year with a bang, now your sizzle has turned into a bit of a fizzle! Find yourself In need of a Mojo adjustment? This presentation is for you! We all need our Mojo to keep us motivated and growing in both our professional and personal lives!
"The staff was so great when I was renting here, but I haven't heard from them since! And now they want me to renew my lease?" This webinar will provide insights and strategies you can implement today to increase resident retention, boost net operating income, and minimize dissatisfaction in surprisingly easy ways!
This was a free webinar originally recorded on July 21st at 2pm ET (11am PT), where you will learn:
* How to tweak your leasing presentation to demonstrate value for each individual prospect
* What one maintenance turnover practice to implement to achieve the perfect move-in experience
* Who really sets the stage for successful service request resolution
* When to check in with your residents to dramatically increase renewal likelihood
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Since the mid 1980s Doug Miller, President of SatisFacts Research, has been involved with the marketing, research and training functions for over one million units nationwide. Doug is the multifamily industry's leading authority on resident satisfaction research and retention - surveying hundreds of thousands of residents nationally to determine what is impacting satisfaction and the likelihood to renew...and how to use this information to reduce controllable turnover.
Jen Piccotti, VP - Consulting Services Group, has over a decade of resident loyalty and process efficiency experience. A noted author and keynote speaker in the multifamily industry, she has served as chair of the Service Quality Division for the American Society for Quality (ASQ), and has been MC for their Annual Service Quality Conference for several years running.
This webinar would not be possible without the support of our amazing sponsors, Property Solutions and CallSource!
Jackie Ramstedt Webinar - Top Resident Retention Strategies To Get Customers ...Multifamily Insiders
Jackie Ramstedt, nationally renowned Keynote Speaker and Performance Consultant for the property management industry, shares her perspective on how to establish a world-class approach to your customer service and resident retention programs with specific goals for every member of your team.
* How well you are communicating today with your residents.
* Uncover daily situations that might cause issues with your residents.
* Create a “12 Month Memory Touch Point” resident retention menu program.
* Implement creative ways to reward your team for good customer service.
This educational event is hosted by Multifamily Insiders, the leading industry resource for apartment marketing, resident retention, multifamily investing and all other apartment topics; and AppFolio, providers of web-based property management software designed for today's residential property manager.
Discover Yeni Eyup Evleri 2, nestled among the rising values of Eyupsultan, offering the epitome of modern living in Istanbul.
With its spacious living areas, contemporary architecture, and meticulous details, Yeni Eyup Evleri 2 is poised to be the star of your happiest moments. Situated in the new favorite district of Eyupsultan, claim your spot and unlock the doors to a peaceful life alongside your loved ones. Nestled next to the historical and natural beauties of Eyupsultan, embrace the comfort of modern living and rediscover life.
Social Amenities:
Yeni Eyup 2 offers a life filled with joy with its green landscaping areas, gym, sauna, children’s play areas, café, outdoor pool, and basketball court. Reserve your place for unforgettable moments!
Reliable Structure:
With 1+1, 2+1, and 3+1 apartment options, Yeni Eyup Evleri 2 is designed with first-class materials and craftsmanship. The doors to a safe and comfortable life are here! Choose the option that suits you best and step into your dream home.
Project:
Yeni Eyup 2 is conveniently located, with Istanbul Airport just 26 minutes away, the Mecidiyeköy Metro Line 4 minutes away, and the Tram Stop 5 minutes away, making your life easier with its central location.
Location:
Your home is positioned in a privileged location, providing easy access to the city center, shopping malls, restaurants, schools, and other important places.
Yeni Eyup 2 offers 1+1, 2+1, and 3+1 apartment options designed to meet different needs. Find an option suitable for every lifestyle and open the doors to a comfortable life in your dream home.
https://listingturkey.com/property/yeni-eyup-evleri-2/
The KA Housing - Catalogue - Listing TurkeyListing Turkey
Welcome to KA Housing, a distinguished real estate development nestled in the heart of Eyüpsultan, one of Istanbul’s most promising districts.
Just 10 minutes from the bustling city center, Eyüpsultan offers a serene escape with the convenience of urban living. The direct metro line ensures seamless connectivity to all parts of Istanbul, making it an ideal location for residents who seek both tranquility and vibrancy.
KA Housing boasts unparalleled accessibility, with proximity to Istanbul Airport only 30 minutes away, facilitating easy international travel. Effortless city access is guaranteed by direct metro and transportation links to Istanbul’s cultural and commercial hubs. Quick access to key metro lines connects you to every corner of the city within minutes, making commuting and exploring the city hassle-free.
The development offers luxurious living spaces with a range of unit layouts from 1+1 to 4+1, designed with meticulous attention to detail. Each unit features balconies or terraces, providing stunning vistas of Istanbul and enhancing the living experience. High-quality materials and superior craftsmanship ensure durability and elegance, while sound-proof insulation and high ceilings (2.95 m) offer comfort and sophistication.
Residents of KA Housing enjoy exclusive on-site amenities, including a state-of-the-art gym, outdoor swimming pool, yoga area, and walking paths. Entertainment options abound with a private cinema, children’s playground, and a variety of dining options including a café and restaurant. Security and convenience are paramount with 24/7 security, a dedicated carpark garage, and an IP intercom system.
KA Housing represents a prime investment opportunity with limited availability in a high-demand area, ensuring enduring value and potential for lucrative returns. Homes in this development provide exceptional value without compromising on quality, offering affordable luxury for discerning buyers. The construction is of the highest quality, built to the latest seismic and disaster resistance standards, ensuring safety and resilience.
The community and surroundings of KA Housing are enriched by close proximity to prestigious universities such as Haliç University, Bilgi University, and Istanbul Ticaret University, making it an ideal location for students and academics. The development is adjacent to the Alibeyköy stream leading into the Halic waters, offering serene natural escapes amidst lush greenery. Residents can enjoy the cultural richness of the area, surrounded by historical and cultural landmarks that blend leisure, nature, and culture seamlessly.
https://listingturkey.com/property/the-ka-housing/
Rams Garden Bahcelievler - Istanbul - ListingTurkeyListing Turkey
Implemented by Rams Global in Bahcelievler, the Rams Garden Bahcelievler Apartments includes 796 residences of different types from 2+1 to 5+1.
Next to the project, which will have 33 thousand square meters of green area, there will be 42 thousand 300 square meters of woodland. There will also be a 210-meter-long pond in the landscape of the project. There are 94.5 square meters of green space per flat.
Rams Garden Bahcelievler Apartments, which has 8 times more green space than the average of Istanbul with its 33 thousand square meters of green area located within a total of 75 thousand square meters, offers various housing options from 2+1 to 5+1.RAMS Garden has brought a lifeline to the construction industry.
Rams Global, which has signed projects in many places from Dubai to Phuket and delivered more than 20 thousand residences, is now starting new projects in Istanbul.
Rams Garden Bahcelievler is located 9 minutes from Metroport AVM, 5 minutes from Marmara Forum AVM, 12 minutes from Kazlıçeşme beach, 9 minutes from Yıldız Technical University, 7 minutes from Istinye University, 9 minutes from Ramada Hotel and Medicana Hospital.
https://listingturkey.com/property/rams-garden-bahcelievler-apartments/
Serviced Apartment Ho Chi Minh For RentalGVRenting
GVRenting is the leading rental real estate company in Vietnam. We help you to find a serviced apartment for rent in Ho Chi Minh & Saigon. Discover our broad range of rental properties in Vietnam.
For more details https://gvrenting.com/
Rixos Tersane Istanbul Residences Brochure_May2024_ENG.pdfListing Turkey
Tersane Suites Residences is a luxurious real estate project located in the heart of Istanbul, next to the beautiful Golden Horn. This unique development offers hotel concept residences with Rixos management, making it the perfect choice for both homeowners and investors.
The Tersane Suites Residences offers a wide range of options, from studio apartments to spacious four-bedroom units, all designed to the highest standard. The suites are finished with high-quality materials and feature modern, open-plan living spaces, fully-equipped kitchens, and large balconies with stunning views of the city and sea.
One of the standout features of Tersane Suites Residences is the Rixos management, which provides a truly exclusive and upscale living experience. Residents will have access to a range of luxury amenities, including a fitness center, spa, and indoor and outdoor swimming pools. Plus, the on-site restaurants and cafes provide a taste of the local and international cuisine.
The Tersane Suites Residences also offers a great opportunity for investors, as it provides a rental guarantee program. This means that investors can enjoy a steady income stream, with the peace of mind that their property is being managed by a reputable and experienced team.
The location of Tersane Suites Residences is also unbeatable, with easy access to the city’s main transportation links and within close proximity to the historic center, making it the perfect base for exploring all that Istanbul has to offer.
Recent Trends Fueling The Surge in Farmhouse Demand in IndiaFarmland Bazaar
Embarking on the journey to acquire a farmhouse for sale is just the beginning; the real investment lies in crafting an environment that contributes to our mental and physical well-being while satisfying the soul. At Farmlandbazaar.com, India’s leading online marketplace dedicated to farm land, farmhouses, and agricultural lands, we understand the importance of transforming a humble farmland into a warm and inviting sanctuary. Let's explore the fundamental aspects that can elevate your farmhouse into a tranquil haven.
Sense Levent Kagithane Catalog - Listing TurkeyListing Turkey
Sense Levent offers a luxurious living experience in the heart of Istanbul’s vibrant Levent district.
This cutting-edge development seamlessly integrates modern design with natural elements, featuring live evergreen plants maintained by an advanced irrigation system, ensuring lush greenery year-round.
The building’s elegant ceramic balconies are both stylish and durable, enhancing the overall aesthetic and functionality. Residents can enjoy the 700m Sky Lounge, which provides breathtaking views of Istanbul and a perfect space to relax and unwind.
Sense Levent promotes a healthy and active lifestyle with a full gym, swimming pool, sauna, and steam room, all available in the building. The interiors are crafted with high-quality materials, ensuring a luxurious and inviting living space.
Designed with young professionals in mind, Sense Levent features 1+1 and 2+1 units with smart floor plans and balconies. The project promises high investment returns, with an expected annual return of 6.5-7%, significantly above Istanbul’s average ROI.
Located in the rapidly growing and highly desirable Levent area, the development benefits from ongoing urban regeneration projects. Its prime location offers proximity to shopping malls, municipal buildings, universities, and public transportation, adding immense value to your investment.
Early investors can take advantage of discounted units during the construction phase, with an expected capital appreciation of +45% USD upon completion. Property Turkey provides comprehensive rental management services, ensuring a seamless and profitable investment experience.
Additionally, robust legal support and significant tax advantages are available through Property Turkey’s licensed Real Estate Investment Fund. Levent is a dynamic urban hub, ideal for young professionals with its numerous corporate headquarters and shopping malls.
Sense Levent is more than just a residence; it’s a place where dreams and opportunities come to life. Contact us today to secure your place in this exclusive development and experience the best of Istanbul living. Sense Levent: Sense the Opportunity. Live the Dream.
https://listingturkey.com/property/sense-levent/
Presentation to Windust Meadows HOA Board of Directors June 4, 2024: Focus o...Joseph Lewis Aguirre
Presentation to Windust Meadows HOA Board of Directors June 4, 2024: Focus on Public Safety as Job #1, Engagement, Wealth of HOA, Branding, Communication, Culture, Civic Responsibility
The SVN® organization shares a portion of their new weekly listings via their SVN Live® Weekly Property Broadcast. Visit https://svn.com/svn-live/ if you would like to attend our weekly call, which we open up to the brokerage community.
Keep Your Home Naturally Cool and Warm Out Change in Seasons
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From Baby Boomers to Gen Y'ers: Managing Multiple Generations in the Workplace
1. From Baby Boomers to
Gen Y'ers:
Managing Multiple
Generations in the
Workplace
Presented by Alexandra Jackiw
Proudly sponsored by:
2. Purqz Resident Clubs
A customized web portal to the World’s Largest Discount Network
with over 250K merchants nationwide
Deep discounts on dining, shopping, recreation, groceries and more
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Gives you an innovative tool to help you keep your current residents
and attract new residents
Promote your community
Reward resident loyalty
Increase resident satisfaction
Mobile App Now Available!
Contact jlarson@purqz.com for a free demo
4. Objectives
• Define the four generations and their
workplace characteristics
• Define each generational personality
• Recognize generational differences
• Identify the common drivers and value
systems of each generation and how
those drivers affect motivation and
behavior in the workplace
5. Objectives
• Describe how each generation defines
success
• Determine how your approach may need
to change coaching, managing and leading
employees of different generations
• Appreciate and gain respect for what is
important to each generation
6. Generations in the Workplace
Veterans (Matures): 1925 – 1942
30 Million – 13%
Boomers: 1943 – 1960
80 Million – 35%
Generation X: 1961 – 1981
45 Million – 20%
Millennials (Gen Y): 1982 – 1999
75 Million – 33%
7. Generations at Work
• The events and conditions each of us
experience during our formative years
help define who we are and how we
view the world.
• Other factors that have influenced
generations and how they respond:
Parenting
Technology
Life Span
8. Veterans: 1925-1942
30 Million People – 5% of Work Force
1929 – Stock market crashes
1930 – Great Depression
1932 – FDR elected
1933 – The Dust Bowl
1934 – Social Security System
1937 – Hindenburg tragedy
1937 – Hitler invades Austria
1941 – Pearl Harbor
1944 – D-Day in Normandy
1945 – Victory in Europe/Japan
1950 – Korean War
9. Veterans: 1925-1942
Core Values
Dedication/sacrifice
Hard work
Conformity
Law and order
Respect for authority
Patience
Delayed reward
Duty before pleasure
Adherence to rules
Honor
Loyalty
10. Veterans: 1925-1942
Generational Personality
Like consistency & uniformity
Like things on a grand scale
Are conformers
Believe in logic, not magic
Are disciplined
Are past-oriented and history
absorbed
Have always believed in law and
order
Spending style is conservative
Measure work ethic on
timeliness, productivity and not
drawing attention to one’s self.
11. Veterans on the Job
ASSETS: LIABILITIES:
Stable Inept with ambiguity
& change
Detail-oriented
Reluctant to buck
Thorough the system
Loyal Uncomfortable with
Hard-working conflict.
Reticent when they
disagree.
12. Veterans as Team Members
MANAGING - respect experience; earn
trust; show deference; listen attentively
ORIENTATION – take plenty of time
OPPORTUNITIES – stress the long haul
DEVELOPMENT – technology training
MOTIVATING – personal touch; acknowledge
contributions, but not too much.
MENTORING – tact and respect
13. Coaching and Managing Veterans
• Allow the employee to set the
“rules of engagement.”
• Ask what has worked for them in
the past and fit your approach to
the experience.
• Let them define quality and fit
your approach to that definition.
14. Coaching and Managing Veterans
• Use testimonials from the nation’s
institutions - government, business
or people
• Emphasize that you’ve seen a
particular approach work in the past;
don’t highlight uniqueness
15. Boomers: 1943 – 1960
80 Million People – 45% of Workforce
1954 – McCarthy hearings
1955 – Rosa Parks
1957 – Civil Rights Act
1960 – Birth control pills
1960 – JFK elected
1961 – Peace Corps
1962 – Cuban Missile Crisis
1962 – John Glenn orbits
16. Boomers: 1943 – 1960
1963 – MLK march on D.C.
1963 – JFK assassinated
1965 – US troops to Vietnam
1966 – NOW founded
1968 – MLK & RFK killed
1969 – Lunar landing
1969 – Woodstock
1970 – Kent State shootings
17. Boomers: 1943 – 1960
Core Values
Optimism
Team orientation
Personal gratification
Health and wellness
Personal growth
Youth
Work ethic = “worth” ethic
Involvement
Status
18. Boomers: 1943 – 1960
Generational Personality
Believe in growth & expansion.
Think of themselves as “stars of
the show.”
Tend to be optimistic.
Learned about teamwork in school
and at home.
Pursued their own personal
gratification without compromise,
often at a high price to themselves
and others.
Searched their souls – repeatedly,
obsessively, and recreationally.
Have always been cool.
Concerned about gaining control of
time
19. Boomers on the Job
ASSETS: LIABILITIES:
Service-oriented Not “budget-minded”
Driven Dislike conflict
Willing to go the Reluctant to oppose peers
“extra mile” May put process ahead of
result
Good at
Too sensitive to feedback
relationships
Judgmental of those who
Want to please see things differently
Good team players Self-centered
20. Boomers as Team Members
MANAGING – don’t suffer in silence; political animals;
acknowledge time spent; recognize how busy they are; be
succinct – they’re running out of time.
ORIENTATION – focus on challenges; optimistic language
stressing positives;
OPPORTUNITIES – personalized treatment; customized,
specialized approach.
DEVELOPMENT – “soft skills”; strategic planning; budgeting
MOTIVATING – public recognition; perks; plaques; “How
can I help the team?”
MENTORING – personal growth; “forever young”; talk
about how it used to be.
21. Coaching and Managing Boomers
• Show how you can help them
manage their time wisely
• Assess their comfort level with
technology in advance
• Demonstrate how important a strong
team is
• Customize your style to their unique
needs
22. Coaching and Managing Boomers
• Emphasize that working with you will
be a good experience for them
• Emphasize that their decision is a
good one and a “victory” for them –
they’re competitive and want to win
• Follow up and check how they are
doing on a regular basis
23. Gen X-ers: 1961 – 1981
45 Million People – 40% of Workforce
1970 – Women’s Lib
1972 – Munich Olympics
1973 - Watergate
1973 – Energy crisis begins
1976 – Tandy & Apple PCs
1979 – Three Mile Island
1979 – Corporate lay-offs
1979 – Iran hostage crisis
26. Gen X-ers: 1961 – 1981
Generational Personality
Self-reliant
Seeking a sense of family
Want balance
Have non-traditional
orientation about time and
space
Like informality
Approach to authority is
casual
Are skeptical.
Are attracted to the edge
Technologically savvy
27. Gen X-ers: 1961 – 1981
Generational Personality
Reluctant to grow up and
conform.
Taught that they would be
the first generation that
would not be as successful as
their parents.
Taught to question authority.
Productivity matters more
than time on the job.
Tough sell – can spot a phony
a mile away.
“Prove it to me.”
29. Gen X-ers on the Job
ASSETS: LIABILITIES:
Adaptable Impatient
Techno-literate Poor people skills
Independent Inexperienced
Not intimidated Cynical
by authority Want to control the
Creative decision and the plan
30. Gen X-ers as Team Members
MANAGING – make it fun; don’t micro-manage; answer
the questions “What have you done lately? Why are you
qualified?”; emphasize back-up plans
ORIENTATION – emphasize life balance; limit corporate
politics; clearly explain expectations; answer “Why?”
OPPORTUNITIES – stress broad range of diverse skills
DEVELOPMENT – on-the-job training
MOTIVATING – leading edge technology; time is a
currency;
MENTORING – virtual teamwork; time alone
31. Coaching and Managing Gen X-ers
• Put all the options on the table
• Be prepared to answer “WHY”
• Present yourself as an
information provider
• Use their peers for testimonials
whenever possible
32. Coaching and Managing Gen X-ers
• Appear to enjoy your work –
“carpe diem”
• Follow-up and meet your
commitments. They’re eager to
improve and expect you to
follow through.
33. Millenials (“Nexters”): 1982 – 1999
75 Million People – 10% in Workforce
September 11, 2001
Oklahoma City bombing
Columbine massacre
Respect for environment
Immigration restricted
ADD era
National epidemics – Ebola,
AIDS, etc.
Virginia Tech
Dysfunctional government
First African American
elected president
35. Millenials: 1982 – 1999
Generational Personality
Coddled since birth – protected by
parents
Over-scheduled
Never known depression – until
recently.
Never known a world without PC’s,
cell phones, remote controls
Torn between individuality and
fitting in
Don’t want to be hurried and will
take the time to search for an
answer.
36. Millenials on the Job
ASSETS: LIABILITIES:
Collective action Need for
Optimism supervision and
Tenacity structure
Heroic spirit Inexperience,
particularly with
Multi-tasking handling
capabilities difficult people
Techno-savvy issues
37. Millennials as Team Members
MANAGING – trust central authority; their world has immediacy;
help them itemize and prioritize; no nebulous time frames
ORIENTATION – teamwork ethic; devote plenty of time; “How
can I help you get where you want to go?”
OPPORTUNITIES – Resilient; tech-savvy
DEVELOPMENT – continued education; intimidated by difficult
customers; bursts of short and quick information; help them
achieve their goals
MOTIVATING – need more supervision/structure; recognize the
individual but understand their “herd” mentality;
MENTORING – appoint a strong leader
38. Coaching and Managing Millenials
• Offer customization – a plan
specific to them
• Offer peer-level examples
• Spend time providing
information and guidance
• Be impressed with their
decisions
39. Generational Differences
Veterans – 1925 to Baby Boomers – 1943
1942 to 1960
– Uncomfortable with – Service-oriented
ambiguity – Driven
– Slow to embrace – Good team players
technology – Not budget-minded
– Stable, detail-oriented, – More process than
thorough, loyal, hard- results oriented
working
– Workaholics
– Won’t speak up if they
disagree – Work ethic = “worth
ethic”
40. Generational Differences
Generation X – 1961 to Millennial – 1982 to
1981 1999
– Adaptable – Optimistic
– Tenacious
– Techno-literate
– Heroic spirit
– Not intimidated by
– Multi-taskers
authority
– Need supervision and
– “Just tell me if this is structure
going to be on the test”
– Huge conflict between
– Cynical and impatient Gen X-ers and Gen Y-
– Poor people skills ers
– Rattled by in-your-
face conflict
41. On-the-Job Strengths
VETERAN BOOMER GEN X-ER MILLENIAL
Job Strength Stable Service Adaptable Multi-task
Team player Techno-literate Techno-savvy
Outlook Practical Optimistic Skeptical Hopeful
Work Ethic Dedicated Driven Balanced Determined
View of Respectful Love/Hate Unimpressed & Polite
Authority Unintimidated
Leadership By Hierarchy By Consensus By Competence By Pulling
Together
Relationships Personal Personal Reluctant to Inclusive
Sacrifice Gratification Commit
Turnoffs Vulgarity Not Being PC Cliché/Hype Promiscuity
Diversity Segregated Integrated Diverse Blended
Feedback No news Formal By interruption Perpetual
Work/Life Need Help Workaholics Want Balance Need Flexibility
Balance Shifting Now 41
42. Thank You!
Alexandra Jackiw
Alexandra.Jackiw@buckingham-co.com
317.554.6726
Scott Hammond
shammond@purqz.com
888.908.8892
Ali Henning
ahenning@contactatonce.com
425.344.3033
(http://www.MultifamilyInsiders.com)