1. Francisco Silva
Phone: (504) 931-3716 | Email: fsilva10@live.com
Experience
GRADUATE ASSISTANT (G.A)
The University of New Orleans, International Admissions
New Orleans, LA
2015 – Present
 Assistant of the International Admissions Coordinator
and Recruiter
 Guidance for international students undergoing the
admissions process
 Calculate Grade Point Averages (GPA) following
university standards and regulations
 Analyze international transcripts and supporting
documents
STORE SUPERVISOR AND SALES
REPRESENTATIVE
Furniture Mart
Kenner, LA
2014 – 2015
 Secured new and repeat customers through the
recommendation of sales, based on client needs in both
English and Spanish
 Communicated customer service needs between store
and central warehouse
 Managed store layout to ensure appeal to target
clientele and comply with ongoing promotions
 Analyzed data and generate daily close-out reports on
overall sales
 Oversaw training of new employees on store
procedures and maximizing sales methods
 Mediated contracts between affiliated financial/ lease
companies and customers
HOUSEKEEPING SUPERVISOR
Hyatt Regency New Orleans
New Orleans, LA
2013 - 2014
 Provided quality customer service to ensure enhanced
hotel experiences
 Coordinated communications to meet needs of the
Housekeeping department and cross-departmentally
 Evaluated and provided feedback to new housekeeping
personnel
 Served as bilingual liaison between housekeeping staff
and management
 Lead housekeeping associates in meeting desired hotel
objectives each day
 Upheld Hyatt standards through supervision of up to 15
housekeeping associates on a daily basis, covering 6
floors and up to 220 rooms
 Managed Housekeeping Department to ensure
incoming guests room availability and satisfaction
Education
MASTERS IN BUSINESS
ADMINISTRATION (M.B.A)
Masters of Science
University of New Orleans
New Orleans, LA
2015-2016
HOSPITALITY AND TOURISM
MANAGEMENT
Masters of Science
University of New Orleans
New Orleans, LA
2014
MARKETING
Bachelor of Science
University of New Orleans
New Orleans, LA
2011
MANAGEMENT
Bachelor of Science
University of New Orleans
New Orleans, LA
2011
Skills
PROFESSIONAL
Training Practices
Sales Techniques
Team Work
Multitasking
Customer Service
SPSS
PERSONAL
Optimistic
Self-managed
Committed
Native Spanish Speaker