1. JOSHUAM. MURPHY
303-888-8124 17186 E. Neu Towne Pkwy
JoshuaMichaelMurphy@Gmail.com Parker, CO 80134
Work Experience
National Cinemedia
Aug. 2010 – Dec. 2016
9110 E. Nichols Ave. Ste. 200, Centennial, CO 80112
Six years of experience at National Cinemedia (NCM) in a variety of roles that included customer
communication, internal/external training, and data analysis. NCM’s network is comprised of over 1500 movie
theatres across the country and is responsible for over 447 million dollars in ad sales. Traveled across the
country to improve the relationships between theatres and NCM and took that knowledge back to the corporate
office to aid in improvement of advertising sales and audit compliance results.
Compliance Analyst
Aug. 2015 – Dec. 2016
Main focus is on ad program compliance tracking, compiling data, conducting analysis, and reporting of
internal and external ad audit results.
• Weekly compilation and communication of ad audit result data to a five person team and lead strategy
discussions on noncompliant theatres
• Monitor team’s progress on follow-up with noncompliant theatres by tracking resolutions and reduced the
follow-up time to 24 hours, resulted in increase of ad compliance by 10%
• Team lead for a group of four coworkers aimed at improving data sent to theatres to increase transparency
• Utilize Microsoft Power BI to upload and share audit results with internal departments including sales and
operations teams
• Develop and present communication strategies across departments aimed at increasing theatre ad audit
compliance, ad execution, and increase of ad sales
• Develop external theatre training as well as internal employee training materials and programs in order to
align company goals with theatre operations
Training Specialist
Feb. 2013 – July 2015
Was responsible for development and evaluation of training and materials for internal employees as well as
external movie theatre staff across the NCM network.
• Delivered on-site and conference call training for internal and external stakeholders with topics such as
proficiency on company equipment and advertising client expectations
• Provided support with the design and development of training materials around the ADDIE model
• Provided technical and script writing to make complex processes easily understood for users
• Created online curriculum to support internal and external staff as needed using Adobe Captivate modules,
training videos, and certification tests
• Designed and implemented on-boarding packages for new theatres and employees and deployed at all new
theatre openings since 2014
• Conducted thorough on-site movie theatre audits for ad compliance and assessed training needs for theatre
staff based on results
• Developed and maintained databases tracking training needs and performance through Microsoft Excel and
Access
• Provided one-on-one, small group, and large group training of up to 75 people. Tailored communication
styles based on individual and group needs

2. Communications Coordinator
Aug. 2010 – Jan. 2013
Worked with movie theatres, corporate offices, and internal departments to ensure on-screen/lobby
advertising was properly executed as well as supported special on-screen events.
• Resolved incoming equipment or ad program issues from theatres and internal departments within 24
hours
• Designed consolidated databases from multiple sources in Microsoft Excel and Access used for tracking
theatre ad compliance, tested it on-site at theatres, resulted in reduced data entry time of 50% for the
department
• Presented new and self-designed internal systems to executives demonstrating improved ways of tracking
and organizing large sums of data
• Provided customer service and live support for in-theatre events by fielding dozens of calls on a daily basis
of varying issues and complexity
• Conducted multiple theatre visits to ensure compliance in various NCM programs such as advertisement
auditing and interactive programs
Regal Entertainment Group
May 2002 – July 2010
Regal Entertainment Group 3635 South Monaco Parkway, Denver, Colorado
National Group Sales & Customer Service Representative
Nov. 2008 – July 2010
Worked in Group Sales and Customer Service departments. Informed, sold/booked incoming group and
Corporate Box Office requests via phone and internet.
• Provided customer service and problem solvingto potential and existing clients and helped increase overall
sales by 20%
• Coordinated approx. 3-10 events a week between clients and theatres to ensure customer satisfaction with
events
• Tracked multiple events simultaneously working between two departments while staying organized and
focused
• Provided hands on training to new and temporary employees
Education
B.A., Communication, Minor: Psychology
2008
University of Northern Colorado, Greeley, Colorado
Certifications
Lean Methodology
Certified NCM Trainer
Adobe Captivate
Skills
Fluent in Microsoft Office Suite
Fluent in Microsoft SharePoint
Skills in Adobe Suite