This document discusses how libraries are adopting Web 2.0 technologies and principles to become more user-centered and participatory. It provides examples of how libraries are using blogs, instant messaging, podcasting, RSS feeds, Facebook, Twitter, and wikis to better engage with users, share information, and encourage feedback and contributions. The focus is on allowing user participation, improving information flow between the library and users, and continually evaluating the library's online presence based on user suggestions.

1. Web 2.0 and Libraries Penny Ziegler and Sean Redefer

2. What is Web 2.0? "Web 2.0 is the business revolution in the computer industry caused by the move to the internet as platform, and an attempt to understand the rules for success on that new platform. Chief among those rules is this: Build applications to get better the more people use them. (This is what I've elsewhere called 'harnessing collective intelligence.')" Tim O'Reilly

3. What does Web 2.0 do? Allows users to act as contributors Permits the development of more easily used programming Encourages users to work with each other Allows the development of software to be used by more than one device Provides the user with an enriching experience Supports the participation of users

4. What is Library 2.0? This is a loosely defined term that reflects the updated way in which library services are better able to assist their customers.

5. What is the focus of Library 2.0? It allows for user-centered participation and online services. It improves the flow of information from the user back to the library and vice versa. It allows for continual evaluation of a library's site. It utilizes customers' suggestions through feedback and participation.

6. "Social Networking in Plain English" What is social networking?

7. Blogs = Web logs Blogs allow individuals to develop articles written in an informal manner that can cover personal journals, news and/or business. These are available for anyone to view but they may not be changed in any manner.

8. Do librarys use blogs? YES! Library directors might use one to keep customers updated. Libraries might announce events on one. Libraries could share information regarding new materials and resources available. Libraries use one to encourage teen participation. Individual librarians may develop one to share new ideas and thoughts on anything regarding libraries.

9. Grok A grok is an online advanced search engine that can be used to find information.

10. Have you ever heard of MEEBO? With the development of Meebo, instant messaging was changed in two ways: Meebo can connect all of your IM networks to one interface. There is no need to install software on your computer to use Meebo which is free!

11. How might libraries use IM? Libraries use IM to answer customers online questions in a prompt fashion. IMs also allow libraries to show customers they are able to be interactive which is important in today's world.

12. What is podcasting?

13. Public libraries might use podcasting to: promote themselves by introducing available services. for children's story hour. to revisit an author's visit. to showcase a variety of books and new materials available.

14. RSS Standard for syndication of web content An XML-based format commonly used to distribute, among other things, news headlines and blog updates RSS ~ newspaper subscription Look for this --->

15. RSS Firefox’s RSS feature

16. RSS A stand-alone RSS reader

17. RSS The blog being distributed with RSS

18. acebook Popular social networking site (SNS) Over 200 million users Open to everyone, for free Fastest growing demographic group: 35 and older Users have access people/groups/organizations they’ve “friended” or “become fans” of Users post updates with information about themselves or their organizations

19. Facebook and the library Organizational Facebook profiles blocked in 2006 Reinstated with the inclusion of “pages” Allows libraries to promote themselves, services and programs Allows communication between patrons and staff via “wall” posts, messages, etc. CML on Facebook

20. Twitter Another popular social networking site (SNS) Users post short updates (148 characters or less) to answer the question “what are you doing right now?” Users can “follow” other users to subscribe to their updates Updates can be made via SMS text messaging, on the twitter website, and by various other means (e.g. facebook) "Twitter in Plain English"

21. Twitter

22. Twitter and the library Good promotional tool Short blurbs for short attention spans and people on the go Similar to RSS -- “tweets” are automatically made available Twittering away through ALA Midwinter

23. Wikis A website to which multiple authors have access and who work together to provide its content In many cases anyone can edit the information provided on wikis

24. Wikis and the library Internal wikis = staff communication, creation of knowledge bases. External wikis = library/patron communication The St. Joseph County Public Library’s Subject Guides

25. What does web 2.0 mean for libraries?

26. What does the future hold? Microsoft Vine Web 3.0

27. Questions?