The document discusses the foundation of business communication. It defines communication as the process of sharing information between senders and receivers using various channels. There are three main types of internal communication in businesses: downward communication which flows from upper to lower levels, upward communication which flows from lower to upper levels, and horizontal communication which occurs between the same levels. Effective communication in businesses provides benefits like stronger decision making, faster problem solving, and increased productivity.
A presentation on business communicationPRIYANKAVP4
This power point presentation involves meaning of business communication, its characteristics, elements of communication, process of communication etc.
A presentation on business communicationPRIYANKAVP4
This power point presentation involves meaning of business communication, its characteristics, elements of communication, process of communication etc.
CONTENTS
WHAT IS COMMUNICATION?
OBJECTIVES
TYPES OF COMMUNICATION
PRINCIPLES OF COMMUNICATION
PURPOSE
TYPES OF COMMUNICATION BASED ON THE COMMUNICATION CHANNELS
VERBAL COMMUNICATION
WRITTEN COMMUNICATION
NONVERBAL COMMUNICATION
What is Communication?
The imparting or exchanging of information by speaking, writing ,or using some other
medium is called Communication.
Objectives – CREATING AWARENESS, – IMPARTING KNOWLEDGE, – PROJECTING AN IMAGE, – SHAPING ATTITUDES, – STIMULATING A WANT OR DESIRE, – EFFECTING A SALE. •Types of Communication
PRINCIPLES OF COMMUNICATION
– KNOW YOUR AUDIENCE. – KNOW YOUR PURPOSE. – KNOW YOUR TOPIC. – ANTICIPATE OBJECTIONS. – PRESENT A ROUNDED PICTURE. – ACHIEVE CREDIBILITY WITH YOUR AUDIENCE. – FOLLOW THROUGH ON WHAT YOU SAY. – COMMUNICATE A LITTLE AT A TIME.
–
– PRESENT INFORMATION IN SEVERAL WAYS. – DEVELOP A PRACTICAL, USEFUL WAY TO GET FEEDBACK. – USE MULTIPLE COMMUNICATION TECHNIQUES. •Purpose
COMMUNICATION SERVES FIVE MAJOR PURPOSES: TO INFORM, TO EXPRESS
FEELINGS, TO IMAGINE, TO INFLUENCE, AND TO MEET SOCIAL EXPECTATIONS. EACH
OF THESE PURPOSES IS REFLECTED IN A FORM OF COMMUNICATION.
1.INFORMATIVE COMMUNICATION
2.AFFECTIVE COMMUNICATION
3.IMAGINATIVE COMMUNICATION
4.PERSUASIVE COMMUNICATION
5.RITUALISTIC COMMUNICATION
•TYPES OF COMMUNICATION BASED ON THE
COMMUNICATION CHANNELS
There are three types of communication based on Communication channel:
Verbal communication involving listening to a person to understand the meaning of a
message, Written communication in which a message is read, and Nonverbal
communication involving observing a person and inferring meaning. Let’s know them in
more details in further slides.
Verbal Communication
• Verbal communication is the use of words to share information with other people. It
can therefore include both spoken and written communication. However, many
people use the term to describe only spoken communication.
Written Communication
In contrast to verbal communications, which are oral, written business communications
are printed messages. Examples of written communications include memos, proposals, e-mails, letters,
training manuals, and operating policies. They may be printed on paper or appear on
the screen. Written communication is often asynchronous. That is, the sender can write
a message that the receiver can read at any time, unlike a conversation that is carried
on in real time.
NONVERBAL COMMUNICATION
Nonverbal communication is the transmission of messages or signals through a
nonverbal platform such as eye contact, facial expressions, gestures, posture, and body
language. It includes the use of social cues, kinesics, distance and physical
environments/appearance, of voice and of touch.
The End
To succeed in your organization or business depends on how effective communicator you are. Know the basic yet essential information in dealing with people.
formal, informal communication, barriers to communication, effective communication, grapevine, rumors, gossips, personal, organizational, and semantic barriers of communication
CONTENTS
WHAT IS COMMUNICATION?
OBJECTIVES
TYPES OF COMMUNICATION
PRINCIPLES OF COMMUNICATION
PURPOSE
TYPES OF COMMUNICATION BASED ON THE COMMUNICATION CHANNELS
VERBAL COMMUNICATION
WRITTEN COMMUNICATION
NONVERBAL COMMUNICATION
What is Communication?
The imparting or exchanging of information by speaking, writing ,or using some other
medium is called Communication.
Objectives – CREATING AWARENESS, – IMPARTING KNOWLEDGE, – PROJECTING AN IMAGE, – SHAPING ATTITUDES, – STIMULATING A WANT OR DESIRE, – EFFECTING A SALE. •Types of Communication
PRINCIPLES OF COMMUNICATION
– KNOW YOUR AUDIENCE. – KNOW YOUR PURPOSE. – KNOW YOUR TOPIC. – ANTICIPATE OBJECTIONS. – PRESENT A ROUNDED PICTURE. – ACHIEVE CREDIBILITY WITH YOUR AUDIENCE. – FOLLOW THROUGH ON WHAT YOU SAY. – COMMUNICATE A LITTLE AT A TIME.
–
– PRESENT INFORMATION IN SEVERAL WAYS. – DEVELOP A PRACTICAL, USEFUL WAY TO GET FEEDBACK. – USE MULTIPLE COMMUNICATION TECHNIQUES. •Purpose
COMMUNICATION SERVES FIVE MAJOR PURPOSES: TO INFORM, TO EXPRESS
FEELINGS, TO IMAGINE, TO INFLUENCE, AND TO MEET SOCIAL EXPECTATIONS. EACH
OF THESE PURPOSES IS REFLECTED IN A FORM OF COMMUNICATION.
1.INFORMATIVE COMMUNICATION
2.AFFECTIVE COMMUNICATION
3.IMAGINATIVE COMMUNICATION
4.PERSUASIVE COMMUNICATION
5.RITUALISTIC COMMUNICATION
•TYPES OF COMMUNICATION BASED ON THE
COMMUNICATION CHANNELS
There are three types of communication based on Communication channel:
Verbal communication involving listening to a person to understand the meaning of a
message, Written communication in which a message is read, and Nonverbal
communication involving observing a person and inferring meaning. Let’s know them in
more details in further slides.
Verbal Communication
• Verbal communication is the use of words to share information with other people. It
can therefore include both spoken and written communication. However, many
people use the term to describe only spoken communication.
Written Communication
In contrast to verbal communications, which are oral, written business communications
are printed messages. Examples of written communications include memos, proposals, e-mails, letters,
training manuals, and operating policies. They may be printed on paper or appear on
the screen. Written communication is often asynchronous. That is, the sender can write
a message that the receiver can read at any time, unlike a conversation that is carried
on in real time.
NONVERBAL COMMUNICATION
Nonverbal communication is the transmission of messages or signals through a
nonverbal platform such as eye contact, facial expressions, gestures, posture, and body
language. It includes the use of social cues, kinesics, distance and physical
environments/appearance, of voice and of touch.
The End
To succeed in your organization or business depends on how effective communicator you are. Know the basic yet essential information in dealing with people.
formal, informal communication, barriers to communication, effective communication, grapevine, rumors, gossips, personal, organizational, and semantic barriers of communication
A lecture on communication: its role and importance within the context of tourism and tour guiding as a profession. In addition a focus on "building rapport", tips on overcoming anxiety during public speaking and "microphone techniques" is included. This presentation was created to augment the lecture for the students of the College of International Tourism and Hospitality Management (CITHM) of the Lyceum of the Philippines - Cavite Campus for the subject Tour Guiding Services.
SXSW Interactive is amazing this year! I’m talking VR, AR, IoT, enter next acronym here, and even the P.O.T.U.S. made an appearance.
SXSW plays an increasingly important role in revolutionizing interactive media. While often known as a hotbed for tech startups, it’s the discussions around practical applications of such media, the opportunities they present, and the surrounding implications that have attracted the attention of a growing number of brands, platforms, and creators each year.
In this webinar we share key takeaways from SXSW 2016 and discuss what each means for the year ahead.
10 New Business Models for this Decade (beta)
1. Localized Low-Cost Business Model
2. One-Off Experience Business Model
3. Beyond Advertising Business Model
4. Markets Are Conversations Business Model
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6. Community-Funded Business Model
7. Sustainability-Focused Business Model
8. Twisted Freemium Business Model
9. Unlimited Niches Business Model
10. In-Crowd Customers Business Model
TREND RESEARCH BY Trend Firm trendwatching.com
MARKET ANALYSIS BY Strategy Boutique Thaesis
BUSINESS MODEL DESIGN BY Strategy Consultant/Graphic Facilitator Ouke Arts
Apple's next press event happens on Monday, March 21 at the company's campus in Cupertino, California.
We've already talked about what to expect, in our PPT but to recap: Apple is expected to announce a new 4-inch iPhone that combines the size of the iPhone 5S with features from the iPhone 6 and 6S. It will also supposedly be upgrading the 9.7-inch iPad, giving it updated internals, a Smart Connector, and Apple Pencil support imported from the iPad Pro. The Apple Watch may get some love in the form of new band colors and combinations, but rumors say not to expect a full hardware refresh just yet.
We suddenly live in a strange and wonderful nexus of digital and physical. Touchscreens let us hold information in our hands, and we touch, stretch, crumple, drag, and flick data itself. Our sensor-packed phones even reach beyond the screen to interact directly with the world around us. While these digital interfaces are becoming physical, the physical world is becoming digital, too. Objects, places, and even our bodies are lighting up with with sensors and connectivity. We’re not just clicking links anymore; we’re creating physical interfaces to digital systems. This requires new perspective and technique for web and product designers. The good news: it’s all within your reach. With a rich trove of examples, Designing for Touch author Josh Clark explores the practical, meaningful design opportunities for the web’s newly physical interfaces.
Stephen Waldron
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This is our group powerpoint presentation for Dr. Lori DeWitt's CMAT 101 class, during Summer Semester 1, 2010.
For more Details visit : www.myallgarbage.blogspot.com
Fundamentals of Business Communication
Mastering Listening and Non-verbal Communication
Communication Teams
Communication Interculturally
Business etiquette and professional Grooming
-effective communication
-one way & two way communication
-internal and external communication
-different ways of communicating
-formal and informal communication
-communication nets
direction of communication and
-barriers to effective communication
An informational presentation, having many different objectives, ranging from marketing and advertising to research and measurement or employee engagement.
#BusinessCommunication #businessdevelopment #corporate #ppt #research #strategy #barriersincommunication #processofcommunication #benefitsofcommunication #business #communication #education #challenges #verbal #nonverbal #symbolic #people #dynamic #organization #humanrelations #publicrelations
An informational presentation, having many different objectives, ranging from marketing and advertising to research and measurement or employee engagement.
#BusinessCommunication #BusinessDevelopment #Corporate #PPT #Research #Strategy #BarriersInCommunication #ProcessofCommunication #BenefitsofCommunication #Business #Communication #Education #Challenges #Verbal #Nonverbal #Symbolic #People #Dynamic #Organization #HumanRelations #PublicRelations
Planning and communicationsSession 6Communication and in.docxmattjtoni51554
Planning and communications
Session 6
Communication and information technology
This session explains:
understanding communications
the process of interpersonal communications
organisational communication
understanding information technology
communication issues in today's organisation
6.1 Understanding communications
Communication is defined as the transfer and understanding of meaning. Transfer means the
message is received in a form that can be interpreted by the receiver. Understanding the message is
not the same as the receiver agreeing with the message. For example, a message of increasing
salary by 5% can be communicated from management to employees but may not be agreed by the
employees as a whole.
In a closer group, there is interpersonal communication between two or more people. In a wider
scope, there is organisational communication that deploy all the patterns, network, and systems of
communications within an organisation.
There are four functions of communications, namely control, motivation, emotional expression, and
information.
Control: Formal and informal communications act to control individual's
behaviours in business organisations
Motivation: Communications clarify for employees what is to be done, how
well they have done it, and what can be done to improve performance
Emotional expression: Social interaction in the form of work group communications provides
a way for employees to express themselves
Information: Individuals and work groups need information to make decisions or
to do their work
6.2 The process of interpersonal communications
To define the process of interpersonal communication, there are sender and receiver. The meaning
is transferred in the form of a message. The message should be encoded to be transmitted through
the channel in use. The message should be decoded upon delivery to receiver. In all stages, there
are various kinds of noise that may degrade the quality of communication.
IM (Evening) Session 6 Page 1 of 8
Planning and communications
Sender: a person or an organisation that has a message to deliver
Message: encoded in the form of a language fit for transmitted in the communication channel
e.g. very short keywords like “meet @0800 lobby” if the cost is high
Medium: the communication channel e.g. a piece of paper, an audio tape, electric wire
Receiver: a person or persons or organisations that decode the message and may give feedback
e.g. reply the message in the form of a message
Noise: disturbances that interfere the communications e.g. dirt on paper, distraction nearby
6.2.1 Distortions in communications
There are various causes of distortions in various stages of communications.
Message encoding: The effect of the skills, attitudes, knowledge, and cultural background of the
sender on the process of encoding the message e.g. experts may encode
a message using technical terms without detailed explanations
The message: Symbols used to c.
3. Introduction
Meaning of communication
Ways of Communication
Internal Communication
Downward communication
Upward communication
Horizontal communication
Benefits of Effective
Communication
8. The Communication ProcessThe Communication Process
SourceSource
EncodingEncoding
ReceiverReceiver
ChannelChannel DecodingDecodingMessag
e
Feedback
Messag
e
Messag
e
Messag
e
09/30/13 8Communication
9. Communication processCommunication process
◦ Sender : Someone with ideas, intentions,
information, and a purpose for
communicating
◦ Encoding: Converting a message into groups
of symbols that represent ideas or concepts
◦ Message: An idea or experience that a sender
wants to communicate
◦ Medium: Means by which a message is sent
◦ Decoding: The message’s target
◦ Receiver: Converts symbols into concepts and
ideas
◦ Feedback: Receiver’s response to sender’s
message
12. Patterns of Internal CommunicationsPatterns of Internal Communications
DownwardDownward
CommunicationCommunication
UpwardUpward
CommunicationCommunication
Horizontal
communication
13. Patterns of Internal CommunicationsPatterns of Internal Communications
President
ManagerManager
Staff Staff Staff
Downward
Communication :
Communication
that flows from
one level of the
group down to
the lower level.
Downward
Communication :
Communication
that flows from
one level of the
group down to
the lower level.
09/30/13 13Communication
14. Patterns of Internal CommunicationsPatterns of Internal Communications
President
ManagerManager
Staff Staff Staff
Upward
Communication :
Communication
that flows from
lower level up to
the higher level.
Upward
Communication :
Communication
that flows from
lower level up to
the higher level.
09/30/13 14Communication
15. Patterns of Internal CommunicationsPatterns of Internal Communications
President
ManagerManager
Staff Staff Staff
Horizontal
Communication :
Communication
among members
of the same
group or levels.
Horizontal
Communication :
Communication
among members
of the same
group or levels.
Message
Mess
age
Messag
e
Mess
age
Mess
age
Mess
age
Messa
ge
Mess
age
Message
15
16. Benefits of EffectiveBenefits of Effective
communicationcommunication
COMMUNICATION IS EFFECTIVE IFCOMMUNICATION IS EFFECTIVE IF
PEOPLE:PEOPLE:
-- UNDERSTAND EACHUNDERSTAND EACH
OTHEROTHER
-- STIMULATE OTHERS TOSTIMULATE OTHERS TO
TAKE ACTIONTAKE ACTION
-- ENCOURAGE OTHERS TOENCOURAGE OTHERS TO
THINK IN NEW WAYS.THINK IN NEW WAYS.
17. Benefits of EffectiveBenefits of Effective
communicationcommunication
Stronger decision making based on timely and reliable
information.
Faster problem solving.
Earlier warning of potential problem solving.
Increased productivity and lower cost.
Stronger business relationship.
Better financial results and higher returns for investors.
Save time and money.
Better understand what
other saying.
18. Characteristics of effectiveCharacteristics of effective
communicationcommunication
Provide practical information.
Give facts rather than vague impression.
Present information in a concise, efficient manner.
Clarify expectation and responsibilities.
Offer compelling persuasive arguments and
recommendation.
Consider to other.
Facilitate specific task.
19. Strategies for communicatingStrategies for communicating
effectivelyeffectively
Connecting with audience.
Minimizations distractions.
Adopting as audience-centered approach.
Fine tuning business communication skills.
Giving and responding to constructive feedback.
Understanding communication etiquette.
20. Why businessWhy business
communication needs acommunication needs a
high level of skill &high level of skill &
attention???attention???
o The Globalization of business and the increase in
workforce diversity.
o The increasing value of business information.
o The persuasiveness of technology.
o The evolution of organizational structures.
o The growing reliance on teamwork.
o Acts as both a filtering and feedback mechanism.
21. Barriers in the communicationBarriers in the communication
enviromentenviroment
Noise and distraction.
Status difference.
Competing message.
Human and technological interventions(Filters)
Channel breakdowns.
Evaluating the source
Absence of feedback, poor feedback.
22. How to overcome distortions?How to overcome distortions?
Using common sense and courtesy.
Not sending unnecessary message.
Not isolating own self.
Informing receivers of message priority.
Learn to use feedback well/
Use proper channel(s).
Use supportive communication.
23. Using technology for effectiveUsing technology for effective
communicationcommunication
Wireless networks.
Electronic whiteboards.
Electronic presentations.
Virtual meeting spaces.
Wikis.
Shared workspaces
Web based meetings.
Video conferencing.
Help lines.
Blogs.
Social networking site.
Googling.
24. Unethical communication choicesUnethical communication choices
Accepted principle of conduct that govern behavior within a
society are considered as ethics.
Situations indicating unethical communication
Plagiarism
Omitting essentials information.
Selective misquoting.
Misrepresenting numbers.
Distorting visuals.
Falling to respect privacy or information security needs.