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Qualitative Marketing Research – Focus Groups Week 4 (1) Dr. Kelly Page Cardiff Business School E: pagekl@cardiff.ac.uk T: @drkellypage T: @caseinsights FB: kelly@caseinsights.com
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Lecture Objectives
The Nature of Research ,[object Object],[object Object],[object Object],[object Object]
Qualitative Vs. Qualitative Research
Choosing a data collection method Survey Research: Research in which an interviewer interacts with respondents to obtain facts, opinions, and attitudes. (Quant) Observation Research: Typically descriptive research that monitors respondents’ actions without direct interaction (Qual/Quant) Experiments: Research to measure causality, in which the researcher changes one or more variables and observes the effect of the changes on another variable. (Quant) Qualitative Research: Research such as focus groups, interviews, secondary analysis, and case studies.
Qualitative Research Methods Focus Groups Interviews Observation Concept Testing Perceptual Mapping ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Growing Role of Focus Groups ,[object Object],[object Object],[object Object],[object Object],Focus Group Defined: Some Key Characteristics: Group Dynamic Interacting among people in a group.  The moderator must manages this factor deftly.
Conducting a Focus Group ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Focus Group Flow Moderator Analyses Results
Conducting a Focus Group ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Participants: The Moderator: The Location: Key Issues:
The Moderator Builds Rapport Some Helpful Techniques: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Discussion Guide: A written outline of topics to be covered during a focus group  discussion.
What Makes a Good Moderator ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Critical Elements: The Moderator's Role is Key
Critical Elements: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What Makes a Good Moderator The Moderator's Role is Key
Discussion Guide ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pros and Cons of Focus Groups ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Pros: Cons:
Online Focus Groups – What Works ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Pros: Cons:
Other Trends if Focus Group Methods ,[object Object],[object Object],[object Object]
Other Qualitative Methods ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],One-on-one interviews that probe and elicit detailed answers to questions, often using non-directive techniques to uncover hidden motivations. Depth Interviews:
Limitations of Qualitative Research 1. Attitudinal, perception, and belief differences revealed during qualitative research might not be easily measure.  Quantitative research will more precisely measure these differences. 2. Qualitative research is often not statistically representative of the general population.  Although qualitative results might give you a good idea about the population, they do not allow you to precisely gauge the populations’ responses based on the limited sample typical of qualitative research. 3. Anyone can purport to be an expert. Things to Consider:
Summary Slide ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The content of this work is of shared interest between the author, Kelly Page and other parties who have contributed and/or provided support for the generation of the content detailed within.  This work is licensed under a Creative Commons  Attribution-NonCommercial-Share Alike 2.0 UK: England & Wales.  http://creativecommons.org/ Kelly Page (cc)

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Focus Groups in Applied Marketing Research

  • 1. Qualitative Marketing Research – Focus Groups Week 4 (1) Dr. Kelly Page Cardiff Business School E: pagekl@cardiff.ac.uk T: @drkellypage T: @caseinsights FB: kelly@caseinsights.com
  • 2.
  • 3.
  • 5. Choosing a data collection method Survey Research: Research in which an interviewer interacts with respondents to obtain facts, opinions, and attitudes. (Quant) Observation Research: Typically descriptive research that monitors respondents’ actions without direct interaction (Qual/Quant) Experiments: Research to measure causality, in which the researcher changes one or more variables and observes the effect of the changes on another variable. (Quant) Qualitative Research: Research such as focus groups, interviews, secondary analysis, and case studies.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18. Limitations of Qualitative Research 1. Attitudinal, perception, and belief differences revealed during qualitative research might not be easily measure. Quantitative research will more precisely measure these differences. 2. Qualitative research is often not statistically representative of the general population. Although qualitative results might give you a good idea about the population, they do not allow you to precisely gauge the populations’ responses based on the limited sample typical of qualitative research. 3. Anyone can purport to be an expert. Things to Consider:
  • 19.
  • 20. The content of this work is of shared interest between the author, Kelly Page and other parties who have contributed and/or provided support for the generation of the content detailed within. This work is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 2.0 UK: England & Wales. http://creativecommons.org/ Kelly Page (cc)

Editor's Notes

  1. 20/08/10