Communication and feedback in businessRobin Sedeqi
Communication and feedback are the most important factor influencing businesses in today's world. In this presentation we have covered communication, features of effective communication, barriers to effective communication and communication types and patterns. Feedback and its types also have included.
How to Manage Your Sales Pipeline - 10 Tips!Swati Gupta
Sales pipeline management is a systematic process of driving through the stages within a sales funnel. Look at the 10 ways how to manage your sales pipeline?
It's all about advertisement, its types n example of some best advertisements which benefits the company's product. Black pages in PPt are videos of the concerned advertisement . it is adviced to open them in MS power point (Slide show).
How to Systematically Improve First Contact ResolutionUpstream Works
FCR is a quality process. Improve agent performance systematically along with the bottom line.
These slides all have recorded webinars with more detail. Feel free to contact me at Upstream Works for access.
This brief presentation outlines the process to building a strategy. It also shows you the key areas of focus. This example is for building local economy, but can be applied to any objective.
The steps are shown in the last slide. I use a thorough process designed to bring your team to actionable decision.
Communication and feedback in businessRobin Sedeqi
Communication and feedback are the most important factor influencing businesses in today's world. In this presentation we have covered communication, features of effective communication, barriers to effective communication and communication types and patterns. Feedback and its types also have included.
How to Manage Your Sales Pipeline - 10 Tips!Swati Gupta
Sales pipeline management is a systematic process of driving through the stages within a sales funnel. Look at the 10 ways how to manage your sales pipeline?
It's all about advertisement, its types n example of some best advertisements which benefits the company's product. Black pages in PPt are videos of the concerned advertisement . it is adviced to open them in MS power point (Slide show).
How to Systematically Improve First Contact ResolutionUpstream Works
FCR is a quality process. Improve agent performance systematically along with the bottom line.
These slides all have recorded webinars with more detail. Feel free to contact me at Upstream Works for access.
This brief presentation outlines the process to building a strategy. It also shows you the key areas of focus. This example is for building local economy, but can be applied to any objective.
The steps are shown in the last slide. I use a thorough process designed to bring your team to actionable decision.
Qualitative Analysis of Interactive Pharmaceutical MarketingKEN kisselman
This presentation was developed for and delivered at a 2009 Marketing Analytics conference targeting the Pharmaceutical and Healthcare industries.
Its original intent was to provide a brief (15 minute) overview of “Qualitative Analytics” as that topic applies to Integrated Interactive Marketing.
I share it primarily as a portfolio example of my work as an Integrated Marketing Strategist focused on the Interactive Channel.
Our Experience Culture: Arts and Entertainment Experience (Un)marketingKelly Page
In this presentation I introduce the concept and nature of our experience culture. In this I discuss why and how we see the arts and entertainment as experiences, which differs from approaching them as products and/or services. How we reflect on and learn about our experience culture, be it as an artist or enterprise through the ongoing reflective practice of a situation analysis.
Understanding Audiences & Communities: Arts and Entertainment Experience (Un)...Kelly Page
Our work as artists and creatives does not exist in a vacuum. The communities within which we work, our peers and partners, as well as the audience who experience and participate in our work are important. This presentation we discuss different ideas and was for identifying, interacting with and learning from audiences and communities. We'll also discuss the different approaches to audiences in the arts and creative sectors including fan subcultures.
A presentation on the stages and considerations for developing a social media strategy. Examples of social media campaigns across the creative and cultural industries.
Developing Audience Insight: Arts and Entertainment Experience (Un)marketingKelly Page
In this presentation I introduce the methods for developing research insight about how people experience arts and entertainment events, and cultural experiences. How do we collect the data and information to inform our communications and marketing activities. The main two approaches discussed include qualitative (observation, interviews and focus groups) and quantitative (surveys or questionnaires. digital tracking) data collection methods.
Introduction & the Artists Role: Arts and Entertainment Experience (Un)marketingKelly Page
In these slides I discuss the important role of the artist in creative and cultural experiences, enterprises and society and explore the notion of creative genius. Before we can communicate about anything we need to understand its role, purpose, value and genius. I also introduce the important role technology plays in how we consider, experience and communicate with others about creative and cultural life and work.
“Focus group interviews typically have five characteristics or features: (a) people, who (b) possess certain characteristics, (c) provide data (d) of a qualitative nature (e) in a focused discussion.”
-Focus Groups: A Practical Guide for Applied Research (Krueger)
Ticketing & Pricing in the Arts & EntertainmentKelly Page
In these slide I draw on work by TRG Arts & Active Network to consider the different ways arts and entertainment organizations generate revenue to sustain their art, work and life. I also discuss ticketing policies
Web 2.0, Social Media and the Creative Consumer.Kelly Page
These slides were delivered to an MBA class about rise of the creative consumer. The slides are beaded on research work by leading scholars: Pierre Berthon (Bentely), Ian Mcarthy (SFU), Leyland Pitt (SFU), Colin Campbel (Monash), Steve Kates (SFU), Hope Schau (Arizona), Albert Muntz (DePaul) and Clay Shirky in his book - Cognitive Surplus.
This slide deck is an introduction to the impact social digital practices are having on the music industry. The slides consider how artists create, perform and engage about their music and social issues with fans. Social music for social change is also considered.
Based on a development plan developed by B. Mitchell, CEOFoun.docxjasoninnes20
Based on a development plan developed by B. Mitchell, CEO/Founder Partners4Results; Faculty, Northeastern
University. This information will be included in a forthcoming book. It is copyrighted and cannot be further
used without permission.
Self-Assessment on Leadership Competencies
Directions: Please review the competencies listed below and rate your skills. The scale is:
Needs
Development Strength
1 2 3 4 5
Character:
Displaying high integrity and honesty
Avoids saying one thing and doing another (i.e., “walk the talk”)
Acts consistently with their words
Follows through on promises and commitments
Models the core values
Leads by example
Personal Capability:
Technical and professional expertise
Is sought by others for advice and counsel
Uses technical knowledge to help team members troubleshoot problems
Has credibility because of in-depth knowledge of issues or problems
Solving problems and analyzing issues
Exercises a high level of professional judgment
Makes good decisions based on a mixture of analysis, wisdom, experience, and judgment
Encourages alternative approaches and new ideas
Innovation
Encourages alternative approaches and new ideas
Consistently generates creative, resourceful solutions to problems
Consistently challenges the usual approach of doing things and find new and better ways to do
the job
Resilience
Creates a culture of learning that drives individual development
Based on a development plan developed by B. Mitchell, CEO/Founder Partners4Results; Faculty, Northeastern
University. This information will be included in a forthcoming book. It is copyrighted and cannot be further
used without permission.
Works to improve new ideas rather than discouraging them
Encourages people to find innovative ways to accomplish their goals
Practicing self-development
Makes constructive efforts to change and improve based on feedback from others
Seeks feedback from other to improve and develop themselves
Consistently looks for developmental opportunities (excited to learn)
Focus on Results:
Focus on Results
Aggressively pursues all assignments and projects until completion
Does everything possible to meet goals or deadlines
Establish stretch goals
Maintains high standards of performance
Sets measurable standards of excellence for themselves and others in the workgroup
Promotes a spirit of continuous improvement
Takes responsibility for outcomes/initiatives
Takes personal responsibility for outcomes
Can be counted on to follow through on commitments
Goes above and beyond what needs to be done without being told
Interpersonal Skills:
Communicating powerfully and prolifically
Is skillful at communicating new insights
Provides the work group with a definite sense of direction and purpose
Helps people unde ...
- To Understand the Importance of Consumer Research for Firms and Their Brands, as Well as Consumers.
-To Navigate Steps in the Consumer Research Process using Models & Frameworks.
- To Explain the Importance of Establishing Specific Research Objectives as the First Step in the Design of a Consumer Research Project.
In this Business Analysis Training session, you will learn Requirement Elicitation Techniques. Topics covered in this session are:
• Techniques
Interviews
Focus Groups
Facilitated Work Shops
Group Creativity Techniques
Group Decision Making Techniques
Questionnaires & Surveys
Observations
Prototypes
• Introduction to Object Oriented Analysis
To learn more about this course, visit this link: https://www.mindsmapped.com/courses/business-analysis/business-analysis-fundamentals-with-hands-on-training/
In this business analysis training session, you will learn about Requirement Elicitation Techniques. Topics covered in this course are:
• Techniques
• Interviews
• Focus Groups
• Facilitated Work Shops
• Group Creativity Techniques
• Group Decision Making Techniques
• Questionnaires & Surveys
• Observations
• Prototypes
• Introduction to Object Oriented Analysis
To know more, visit this link: https://www.mindsmapped.com/courses/business-analysis/become-a-business-analyst-hands-on-practice-with-real-life-templates/
In this business analysis training session, you will learn Enterprise Analysis. Topics covered in this course are:
• Techniques
Interviews
Focus Groups
Facilitated Work Shops
Group Creativity Techniques
Group Decision Making Techniques
Questionnaires & Surveys
Observations
Prototypes
• Introduction to Object Oriented Analysis
To know more, visit this link: https://www.mindsmapped.com/courses/business-analysis/become-a-business-analyst-hands-on-practice-with-real-life-templates/
In this Business Analysis training session, you will learn about Requirement Elicitation Techniques. Topics covered in this session are:
• Techniques
Interviews
Focus Groups
Facilitated Work Shops
Group Creativity Techniques
Group Decision Making Techniques
Questionnaires & Surveys
Observations
Prototypes
• Introduction to Object Oriented Analysis
For more information, click here: https://www.mindsmapped.com/courses/business-analysis/business-analysis-training-for-beginners-as-per-babok-v3/
We will then turn our attention to the design, review and implementation of social content design, how it differs from the popular view of content marketing and the different types and formats people create, share and interact with.
In these slides social business and social ways of working are presented; and the emerging trends of social enterprises and the mediated practices out of which they have grown.
Introduction class for 'Exploring Socially Mediated Practices with Social Design Thinking.' The class is developed in association with the IEMBA program in St. Gallen (Switzerland).
The Experience of Place and Space: Arts and Entertainment Experience (Un)mark...Kelly Page
Where art and creative work is situated is important to its experience. In this presentation I discuss the experience of place and space, its design and management. I reflect on 1) site specific work wherein the site is part of the narrative/story of the work; 2) place/space as a container through which we experience the work; 3) the fluidity of working in multiple spaces such as touring work. I draw on ideas and theory from both services management and venue design and management from the performing arts.
The Artist/Art as a Branding Experience: Arts and Entertainment Experience (U...Kelly Page
Our identity and image (our brand) as artists and/or a creative cultural enterprise is how we communicate to others who we are, what we do and most importantly our value. Value can mean many things to different people. In this presentation I talk about creative, social and economic value and reflect on how our brand identity is developed by others through conversations and sharing. I also discuss our role as curators our own identity, that is how, where and what we communicate about our selves, our practice and our work contributes and how we develop our social brand capital and brand personality.
The Gendering of Digital Media KnowledgeKelly Page
These slides are from a talk I gave in September 2010 for 'Cardiff Girl Geek Dinners' in which we discussed the gendered norms, stereotypes and social systems that coexist within professions such as digital design; and in wider society around digital knowledge, learning and use. Key message: Digital design - knowledge, learning and use is highly gendered. To alter it, we have to change the gendered frameworks within which it is embedded - the norms, stereotypes and social systems.
These are the slides from one of my presentations on "Building Social Brands Online". It includes case insights from: Skittles, Rage Against the X-Factor, Patients Like Me, Compare the Meer Kat and National Theatre Wales. Key message: Social Brands are about people, conversations, dialogue, listening, and being 'part' of a community. Not promoting or communicating to it!
Setting Research Objectives in Applied Marketing Research
Focus Groups in Applied Marketing Research
1. Qualitative Marketing Research – Focus Groups Week 4 (1) Dr. Kelly Page Cardiff Business School E: pagekl@cardiff.ac.uk T: @drkellypage T: @caseinsights FB: kelly@caseinsights.com
5. Choosing a data collection method Survey Research: Research in which an interviewer interacts with respondents to obtain facts, opinions, and attitudes. (Quant) Observation Research: Typically descriptive research that monitors respondents’ actions without direct interaction (Qual/Quant) Experiments: Research to measure causality, in which the researcher changes one or more variables and observes the effect of the changes on another variable. (Quant) Qualitative Research: Research such as focus groups, interviews, secondary analysis, and case studies.
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18. Limitations of Qualitative Research 1. Attitudinal, perception, and belief differences revealed during qualitative research might not be easily measure. Quantitative research will more precisely measure these differences. 2. Qualitative research is often not statistically representative of the general population. Although qualitative results might give you a good idea about the population, they do not allow you to precisely gauge the populations’ responses based on the limited sample typical of qualitative research. 3. Anyone can purport to be an expert. Things to Consider:
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20. The content of this work is of shared interest between the author, Kelly Page and other parties who have contributed and/or provided support for the generation of the content detailed within. This work is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 2.0 UK: England & Wales. http://creativecommons.org/ Kelly Page (cc)