The document provides information on flowcharts, including what they are, when they should be used, common symbols, and different types. A flowchart is a diagram that uses graphic symbols to represent the steps in a process. They should be used at the beginning of process improvement efforts to help understand and illustrate a process. The key to successful flowcharting is to depict the current process as it actually works. There are three main types: linear, deployment, and opportunity flowcharts. Linear flowcharts display the work step sequence, while deployment flowcharts show process flow and who is involved at each step.