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Computer systems servicing cbc

This document outlines a competency-based curriculum for the qualification of Computer Systems Servicing NC II. It includes the course design, structure, resources needed, assessment methods for basic, common and core competencies. The basic competencies cover obtaining and conveying workplace information, participating in meetings, and teamwork. Common competencies include quality control, using computers and tools, making measurements, and testing electronics components. The core competencies focus on assembling, installing, configuring and maintaining computer hardware and networks, diagnosing and rectifying faults. The course is designed to develop the knowledge, skills and attitudes of computer service technicians according to industry standards over 280 hours of training.

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pagei Sector: ELECTRONICS SECTOR Qualification: COMPUTER SYSTEMS SERVICING NC II DIVINE WORD COLLEGE OF CALAPAN Gov. Infantado St., Calapan City, Or. Mindoro Developed by: Engr. Hanzel B. Metrio email:rhan_105@yahoo.com.ph
pageii COMPETENCY-BASED CURRICULUM..................................................................................................................I COURSE DESIGN........................................................................................................................................... V COURSE STRUCTURE:............................................................................................................................... VI RESOURCES................................................................................................................................................... X ASSESSMENT METHODS:......................................................................................................................... XI BASIC COMPETENCIES............................................................................................................................ XII LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION...........................................................2 L02. COMPLETE RELEVANT WORK RELATED DOCUMENTS........................................................................................4 LO3. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS.............................................................................5 LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM............................................................7 LO2. DESCRIBE WORK AS A TEAM MEMBER...............................................................................................................8 LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS..............................................................10 LO2. SET AND MEET WORK PRIORITIES.....................................................................................................................11 LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT..............................................................................12 The students/trainees must be provided with the following......................................................................................12 LO1. IDENTIFY HAZARDS AND RISKS..........................................................................................................................14 LO2. EVALUATE HAZARDS AND RISKS........................................................................................................................15 The students/trainees must be provided with the following......................................................................................15 LO3. CONTROL HAZARDS AND RISKS.........................................................................................................................16 LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS.......................................................................17 The students/trainees must be provided with the following......................................................................................17 COMMON COMPETENCIES COMPUTER SYSTEMS SERVICING NC II...........................................18 LO1. ASSESS QUALITY OF RECEIVED MATERIALS.......................................................................................................20 LO2. ASSESS OWN WORK..........................................................................................................................................21 LO3. Engage in quality improvement........................................................................................................................22 LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN......................................................................................24 LO2. INPUT DATA INTO COMPUTER..........................................................................................................................25 LO3. ACCESS INFORMATION USING COMPUTER.......................................................................................................26 LO4. PRODUCE OUTPUT/DATA USING COMPUTER SYSTEM.....................................................................................27 LO5. USE BASIC FUNCTIONS OF A WEB BROWSER TO LOCATE INFORMATION.......................................................28 LO6. MAINTAIN COMPUTER EQUIPMENT AND SYSTEMS.........................................................................................29 LO1. SELECT MEASURING INSTRUMENTS.................................................................................................................31 LO2. CARRY OUT MEASUREMENTS AND CALCULATION...........................................................................................32 LO3. MAINTAIN MEASURING INSTRUMENTS............................................................................................................33 LO1. IDENTIFY DIFFERENT KINDS OF TECHNICAL DRAWINGS...................................................................................35 LO2. INTERPRET TECHNICAL DRAWING.....................................................................................................................36 LO3. PREPARE/MAKE CHANGES ON ELECTRICAL/ELECTRONIC SCHEMATICS AND DRAWINGS...............................37 LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN......................................................................................39 LO2. PREPARE HAND TOOLS......................................................................................................................................40 LO3. USE APPROPRIATE HAND TOOLS AND TEST EQUIPMENT.................................................................................41 LO4. MAINTAIN HAND TOOLS...................................................................................................................................42 LO1. PLAN AND PREPARE FOR TERMINATION/CONNECTION OF ELECTRICAL WIRING/ELECTRONICS CIRCUITS....44 CBC-COMPUTER SYSTEMS SERVICING
pageii LO2. TERMINATE/CONNECT WIRING/ELECTRONIC CIRCUITS...................................................................................45 LO3. TEST TERMINATION/CONNECTIONS OF ELECTRICAL WIRING/ELECTRONICS CIRCUITS...................................47 LO1. DETERMINE CRITERIA FOR TESTING ELECTRONICS COMPONENTS..................................................................49 LO2. PLAN AN APPROACH FOR COMPONENT TESTING............................................................................................50 LO3. TEST COMPONENTS...........................................................................................................................................52 LO4. EVALUATE THE TESTING PROCESS....................................................................................................................53 CORE COMPETENCIES.............................................................................................................................. 54 LO1. ASSEMBLE COMPUTER HARDWARE..................................................................................................................56 LO2. PREPARE INSTALLER..........................................................................................................................................57 LO3. INSTALL OPERATING SYSTEM AND DRIVERS FOR PERIPHERALS/ DEVICES.......................................................58 LO4. INSTALL APPLICATION SOFTWARE....................................................................................................................59 LO5. CONDUCT TESTING AND DOCUMENTATION....................................................................................................60 LO1. INSTALL NETWORK CABLES...............................................................................................................................62 LO2. SET NETWORK CONFIGURATION.......................................................................................................................63 LO4. INSPECT AND TEST THE CONFIGURED COMPUTER NETWORKS.......................................................................65 LO1. Set-up user access.............................................................................................................................................67 LO2. Configure network services...............................................................................................................................68 LO2. Perform testing, documentation and pre-deployment procedures.................................................................69 LO1. Set-up user access.............................................................................................................................................71 LO2. Maintain computer systems and networks.......................................................................................................72 LO3. Diagnose faults of computer systems and networks........................................................................................73 LO4. Rectify/correct defects in computer systems and networks............................................................................74 LO5. Inspect and test the computer systems and networks.....................................................................................75 WHAT IS COMPETENCY-BASED CURRICULUM (CBC)....................................................................76 CBC-COMPUTER SYSTEMS SERVICING
pageii COURSE DESIGN Course Title : COMPUTER SYSTEMS SERVICING NCII Nominal Duration : 280 hours Course Description : This course is designed to develop & enhance the knowledge, skills, & attitudes of a Computer Systems Service Technician, in accordance with industry standards. It covers the basic and common competencies in addition to the core competencies such as to install and configure computers systems, set-up computer networks and servers and to maintain and repair computer systems and networks. Entry Requirements: Candidate/trainee must possess the following qualifications, must be:  Able to communicate both oral and written  Physically and mentally fit.  With good moral character.  Can perform basic mathematical and logical computations.  Analytical and logical thinking CBC-COMPUTER SYSTEMS SERVICING
pageii COURSE STRUCTURE: BASIC COMPETENCIES (40 hours) Unit of Competency Learning Outcomes Methodology Assessment Approach 1. Participate in workplace communication 1.1 Obtain and convey workplace information. 1.2 Complete relevant work related documents. 1.3 Participate in workplace meeting and discussion. Group discussion Interaction  Demonstratio n  Observation  Interviews/ questioning 2. Work in a team environment 2.1 Describe and identify team role and responsibility in a team. 2.2 Describe work as a team member. Discussion Interaction  Demonstratio n  Observation  Interviews/ questioning 3. Practice career professionalism 3.1 Integrate personal objectives with organizational goals. 3.2 Set and meet work priorities. 3.3 Maintain professional growth and development. Discussion Interaction  Demonstratio n  Observation  Interviews/ questioning 4. Practice occupational health & safety 4.1 Identify hazards and risks. 4.2 Evaluate hazard and risks 4.3 Control hazards and risks 4.4 Maintain occupational health and safety awareness Discussion Plant tour Symposium  Observation  Interview CBC-COMPUTER SYSTEMS SERVICING
pageii COMMON COMPETENCIES (80 hours) Unit of Competency Learning Outcomes Methodology Assessment Approach 1. Apply Quality Standards 1.1. Assess quality of received materials 1.2. Assess own work 1.3. Engage in quality improvement  Field trip  Symposium  Problem solving  Simulation  Individualize learning  On the job training  Demonstration & questioning  Observation & questioning  Third party report 2. Perform Computer Operation 2.1. Plan and prepare for task to be taken undertaken 2.2. Input data into computer 2.3. Access information using computer 2.4. Produce output/ data using computer system 2.5. Use basic functions of a www-browser to locate information 2.6. Maintain computer equipment and systems  Modular  Film showing  Computer based training (e-learning)  Project method  On the job training  Demonstration & questioning  Observation & questioning  Third party report  Assessment of output product  Portfolio  Computer based assessment 3. Perform Mensuratio n and Calculation 3.1. Select measuring instruments 3.2. Carry out measurement and calculation 3.3. Maintain measuring instruments  Self- paced/ modular  Demonstration  Small group discussion  Distance learning  Written/Oral examination  Practical demonstration 4. Prepare and Interpret Technical Drawings 4.1. Identify different kinds of technical drawings 4.2. Interpret technical drawing 4.3. Prepare/make changes on electrical/electronic schematic and drawings 4.4. Store technical drawings and equipment/ instruments  Lecture/ demonstration  Dualized training  Distance learning  Written /oral  examinations  Direct  observation  Project method  interview 5. Use Hand Tools 5.1. Plan and prepare for task to be undertaken 5.2. Prepare hand tools 5.3. Use appropriate hand tools and equipment 5.4. Maintain hand tools  Lecture / Demonstration  Distance learning  Film Showing  Written/Oral examination  Practical demonstration  Observation & questioning 6. Terminate and 6.1Plan and prepare for termination/connection of  Film Viewing  Individualized  Demonstration and CBC-COMPUTER SYSTEMS SERVICING
pageii Connect Electrical wiring and Electronic Circuit electrical wiring/electronic circuits 6.2Terminate/connect electrical wiring/electronic circuits 6.3Test termination/ connection of electrical wiring /electronics circuits Learning  Direct Student Laboratory Experience  On-the-Job Training  Project Method Questioning  Assessment of Output Product 7. Test electronic components 7.1 Determine criteria for testing electronics components 7.2 Plan an approach for component testing 7.3 Test components 7.4 Evaluate the testing process  Film Viewing  Individualized Learning  Direct Student Laboratory Experience  On-the-Job Training  Project Method  Demonstration and Questioning  Assessment of Output Product CBC-COMPUTER SYSTEMS SERVICING
pageii CORE COMPETENCIES (160 hours) Unit of Competency Learning Outcome Methodology Assessment Approach 1. Install and configure computer systems 1.1.Assemble computer hardware 1.2.Install operating system and drivers for peripherals/ devices. 1.3.Install the computer application software 1.4.Conduct testing and documentation  Lecture  Discussion  Demonstration  Viewing multimedia  Written examination  Practical examination 2. Set-up computer networks 2.1.Install network cables 2.2.Set network configuration 2.3.Set router/Wi-Fi/ wireless access point/repeater configuration 2.4.Inspect and test the configured computer networks  Lecture  Discussion  Demonstration  Viewing multimedia  Written examination  Practical examination 3. Set-up Computer Servers 3.1.Set-up user access 3.2.Configure network services 3.3.Perform testing, documentation and pre- deployment practices  Lecture  Discussion  Demonstration  Viewing multimedia  Written examination  Practical examination 4. Maintain and repair computer systems and networks 4.1.Plan and prepare for maintenance and repair 4.2.Maintain computer systems and networks 4.3.Diagnose faults of computer systems 4.4.Rectify/correct defects in computer systems 4.5.Inspect and test the computer systems and networks  Lecture  Discussion  Demonstration  Viewing multimedia  Written examination  Practical examination CBC-COMPUTER SYSTEMS SERVICING
pageii RESOURCES Tools Equipment Materials  Screwdriver (standard)  Screwdriver (Philips)  Long nose pliers  Mechanical pliers  Allen wrench  Crimping tools  Soldering iron  Solder sucker  Wire stripper  Portable electric hand drill  Drill bit  Precision screw drivers  Anti-static devices  Flash light/Head mounted light  Desktop Computer  Laptop computer/Netbook  Computers for server  Server cabinet/Frame  Patch panel (48-ports)  Working tables  Internet subscription (at least 2 MBPS)  Uninterruptible Power Supply (UPS)  Hub / Switch  Managed switch  Network controller  ADSL Router with Wi- Fi  Wireless Access Point  PC Video camera  External optical drive  USB External HD  Network External HD  scanner  USB printer  Network printer  Flash disk / Memory stick  Electronic tester VOM  LAN Cable tester  RJ 45  Modular box (RJ45)  Raceway or Slotted PVC 1.5” x 1.5” x 48”  UTP cable  Contact cleaner  Whiteboard  Fastener  Filler (lead-free)  Fiber optic cable 2 meters (terminated)  Motherboard’s manual and installer  Device driver installer  Assorted Computer book, PC Magazines and journals CBC-COMPUTER SYSTEMS SERVICING
pageii CBC-COMPUTER SYSTEMS SERVICING
pageii ASSESSMENT METHODS:  Hands on  Direct observation  Practical demonstration  Oral and written exam COURSE DELIVERY:  Lecture-demonstration  Self-paced instruction  Group discussion TRAINER’S QUALIFICTION (TQ II)  Must be a holder of Computer Systems Servicing NCII or equivalent available qualification  Must have completed Training METHODOLOGIES I (TM I)  Must be physically and mentally fit  *Must have at least 2 years relevant job/industry experience CBC-COMPUTER SYSTEMS SERVICING
pageii CBC-COMPUTER SYSTEMS SERVICING
pagei MODULES OF INSTRUCTION BASIC COMPETENCIES COMPUTER SYSTEMS SERVICING NC II
pageii CBC-COMPUTER SYSTEMS SERVICING
BASIC COMPETENCY : COMMUNICATIONS UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATION MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required to obtain, interpret and convey information in response to workplace requirements. SUGGESTED DURATION : 10 hours QUALIFICATION LEVEL : NC II PREREQUISITE : Receive and Respond to Workplace Communication (NC I) SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Obtain and convey workplace information LO2. Complete relevant work related documents. LO3. Participate in workplace meeting and discussion. CBC-COMPUTER SYSTEMS SERVICING
LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION ASSESSMENT CRITERIA: 1. Specific relevant information is accessed from appropriate sources. 2. Effective questioning, active listening and speaking skills are used to gather and convey information. 3. Appropriate medium is used to transfer information and ideas. 4. Appropriate non-verbal communication is used. 5. Appropriate lines of communication with superiors and colleagues are identified and followed. 6. Defined workplace procedures for the location and storage of information are used. 7. Personal interaction is carried out clearly and concisely. CONTENTS:  Parts of speech  Sentence construction  Effective communication CONDITIONS: The students/trainees must be provided with the following:  Writing materials (pen & paper)  References (books)  Manuals METHODOLOGIES:  Group discussion  Interaction  Lecture  Reportorial ASSESSMENT METHODS:  Written test  Practical/performance test  Interview CBC-COMPUTER SYSTEMS SERVICING
L02. COMPLETE RELEVANT WORK RELATED DOCUMENTS ASSESSMENT CRITERIA: 1. Ranges of forms relating to conditions of employment are completed accurately and legibly. 2. Workplace data is recorded on standard workplace forms and documents. 3. Basic mathematical processes are used for routine calculations. 4. Errors in recording information on forms/ documents are identified and rectified. 5. Reporting requirements to superior are completed according to enterprise guidelines. CONTENTS:  Basic mathematics  Technical writing  Types of forms CONDITIONS: The students/trainees must be provided with the following:  Paper  Pencils/ball pen  Reference books  Manuals METHODOLOGIES:  Group discussion  Interaction  Lecture ASSESSMENT METHODS:  Written test  Practical/performance test  Interview CBC-COMPUTER SYSTEMS SERVICING
LO3. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS ASSESSMENT CRITERIA: 1. Team meetings are attended on time. 2. Own opinions are clearly expressed and those of others are listened to without interruption. 3. Meeting inputs are consistent with the meeting purpose and established protocols. 4. Workplace interaction are conducted in a courteous manner appropriate to cultural background and authority in the enterprise procedures. 5. Questions about simple routine workplace procedures and matters concerning conditions of employment are asked and responded. 6. Meeting outcomes are interpreted and implemented. CONTENTS:  Sentence construction  Technical writing  Recording information CONDITIONS: The students/trainees must be provided with the following:  Paper  Pencils/ball pen  References (books)  Manuals METHODOLOGIES:  Group discussions  Interaction  Lecture ASSESSMENT METHODS:  Written test  Practical/performance test  Interview CBC-COMPUTER SYSTEMS SERVICING
UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT MODULE TITLE : WORKING IN A TEAM ENVIRONMENT MODULE DESCRIPTOR : This module covers the knowledge, skills, and attitudes required to relate in a work based environment. SUGGESTED DURATION : 10 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Describe and identify team role and responsibility in a team. LO2. Describe work as a team member. CBC-COMPUTER SYSTEMS SERVICING
LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM ASSESSMENT CRITERIA: 1. Role and objective of the team is identified. 2. Team parameters, relationships and responsibilities are identified. 3. Individual role and responsibilities within team environment are identified. 4. Roles and responsibilities of other team members are identified and recognized. 5. Reporting relationships within team and external to team are identified. CONTENTS:  Team role.  Relationship and responsibilities  Role and responsibilities with team environment.  Relationship within a team. CONDITIONS: The students/trainees must be provided with the following:  Standard operating procedure (SOP) of workplace  Job procedures  Client/supplier instructions  Quality standards  Organizational or external personnel METHODOLOGIES:  Group discussion/interaction  Case studies  Simulation ASSESSMENT METHODS:  Written test  Observation  Simulation  Role playing CBC-COMPUTER SYSTEMS SERVICING
LO2. DESCRIBE WORK AS A TEAM MEMBER ASSESSMENT CRITERIA: 1. Appropriate forms of communication and interactions are undertaken. 2. Appropriate contributions to complement team activities and objectives were made. 3. Reporting using standard operating procedures followed. 4. Development of team work plans based from role team were contributed. CONTENTS:  Communication process  Team structure/team roles  Group planning and decision making CONDITIONS: The students/trainees must be provided with the following:  SOP of workplace  Job procedures  Organization or external personnel METHODOLOGIES:  Group discussion/interaction  Case studies  Simulation ASSESSMENT METHODS:  Observation of work activities  Observation through simulation or role play  Case studies and scenarios. CBC-COMPUTER SYSTEMS SERVICING
UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM MODULE TITLE : PRACTICING CAREER PROFESSIONALISM MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes in promoting career growth and advancement, specifically to integrate personal objectives with organizational goals set and meet work priorities and maintain professional growth and development. NOMINAL DURATION : 10 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Integrate personal objectives with organizational goals LO2. Set and meet work priorities LO3. Maintain professional growth and development CBC-COMPUTER SYSTEMS SERVICING
LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS ASSESSMENT CRITERIA: 1. Personal growth and work plans towards improving the qualifications set for professionalism are evident. 2. Intra and interpersonal relationship in the course of managing oneself based on performance evaluation is maintained. 3. Commitment to the organization and its goal is demonstrated in the performance of duties. 4. Practice of appropriate personal hygiene is observed. 5. Job targets within key result areas are attained. CONTENTS:  Personal development-social aspects: intra and interpersonal development  Organizational goals  Personal hygiene and practices  Code of ethics CONDITIONS: The students/ trainees must be provided with the following:  Workplace  Code of ethics  Organizational goals  Hand outs and Personal development-social aspects  CD’s, VHS tapes, transparencies METHODOLOGIES:  Interactive -lecture  Simulation  Demonstration  Self paced instruction ASSESSMENT METHODS:  Role play  Interview  Written examination CBC-COMPUTER SYSTEMS SERVICING
LO2. SET AND MEET WORK PRIORITIES ASSESSMENT CRITERIA: 1. Competing demands to achieve personal, team and organizational goals and objectives are prioritized. 2. Resources are utilized efficiently and effectively to manage work priorities and commitments. 3. Practices and economic use and maintenance of equipment and facilities are followed as per established procedures. 4. Job targets within key result areas are attained. CONTENTS:  Organizational key result areas (KRA)  Work values and ethical standards  Company policies on the use and maintenance of equipment CONDITIONS: The students/ trainees must be provided with the following  Hand outs on - Organizational KRA - Work values and ethics - Company policies and standards - Sample job targets  Learning guides  CD’s, VHS tapes, transparencies METHODOLOGIES:  Interactive lecture  Group discussion  Structured activity  Demonstration ASSESSMENT METHODS:  Role play  Interview  Written examination CBC-COMPUTER SYSTEMS SERVICING
LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT ASSESSMENT CRITERIA: 1. Training and career opportunities relevant to the job requirements are identified and availed. 2. Licenses and/or certifications according to the requirements of the qualifications are acquired and maintained 3. Fundamental rights at work including gender sensitivity are manifested/ observed 4. Training and career opportunities based on the requirements of industry are completed and updated. CONTENTS:  Qualification standards  Gender and development (GAD) sensitivity  Professionalism in the workplace  List of professional licenses CONDITIONS: The students/trainees must be provided with the following  Quality standards  GAD handouts  CD’s, VHS tapes on professionalism in the workplace  Professional licenses samples METHODOLOGIES:  Interactive lecture  Film viewing  Role play/simulation  Group discussion ASSESSMENT METHODS:  Demonstration  Interview  Written examination  Portfolio assessment CBC-COMPUTER SYSTEMS SERVICING
UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND SAFETY PROCEDURES MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required to comply with the regulatory and organizational requirements for occupational health and safety such as identifying, evaluating and maintaining occupational health and safety (OHS) awareness. NOMINAL DURATION : 10 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Identity hazards and risks LO2. Evaluate hazards and risks LO3. Control hazards and risks LO4. Maintain occupational health and safety awareness CBC-COMPUTER SYSTEMS SERVICING
LO1. IDENTIFY HAZARDS AND RISKS ASSESSMENT CRITERIA: 1. Workplace hazards and risks are identified and clearly explained. 2. Hazards/risks and its corresponding indicators are identified in with the company procedures. 3. Contingency measures are recognized and established in accordance with organizational procedures. CONTENTS:  Hazards and risks identification and control  Organizational safety and health protocol  Threshold limit value (TLV)  OHS indicators CONDITIONS: The students/trainees must be provided with the following:  Workplace  Personal protective equipment (PPE)  Learning guides  Hand-outs - Organizational safety and health protocol - OHS indicators - Threshold limit value - Hazards/risk identification and control  CD’s, VHS tapes, transparencies METHODOLOGIES:  Interactive -lecture  Simulation  Symposium  Group dynamics ASSESSMENT METHODS:  Situation analysis  Interview  Practical examination  Written examination CBC-COMPUTER SYSTEMS SERVICING
LO2. EVALUATE HAZARDS AND RISKS ASSESSMENT CRITERIA: 1. Terms of maximum tolerable limits are identified based on threshold limit values (TLV) 2. Effects of hazards are determined. 3. OHS issues and concerns are identified in accordance with workplace requirements and relevant workplace OHS legislation. CONTENTS:  TLV table  Philippine OHS standards  Effects of hazards in the workplace  Ergonomics  ECC Regulations CONDITIONS: The students/trainees must be provided with the following  Hand outs on - Philippine OHS standards - Effects of hazards in the workplace - Ergonomics - ECC regulations  TLV table  CD’s, VHS tapes, transparencies METHODOLOGIES:  Interactive lecture  Situation analysis  Symposium  Film viewing  Group dynamics ASSESSMENT METHODS:  Interview  Written examination  Simulation CBC-COMPUTER SYSTEMS SERVICING
LO3. CONTROL HAZARDS AND RISKS ASSESSMENT CRITERIA: 1. OHS procedures for controlling hazards and risk are strictly followed. 2. Procedures in dealing with workplace accidents, fire and emergencies are followed in accordance with the organization’s OHS policies. 3. Personal protective equipment (PPE) is correctly used in accordance with organization’s OHS procedures and practices. 4. Procedures in providing appropriate assistance in the event of workplace emergencies are identified in line with the established organizational protocol. CONTENTS:  Safety regulations - Clean air act - Electrical and fire safety code - Waste management - Disaster preparedness and management  Contingency measures and procedures CONDITIONS: The students/trainees must be provided with the following:  Hand outs on - Safety Regulations - Clean air act - Electrical and fire safety code - Waste management - Disaster preparedness and management - Contingency measures and procedures  OHS personal records  PPE  CD’s, VHS tapes, transparencies METHODOLOGIES:  Interactive lecture  Symposium  Film viewing  Group dynamics  Self-paced instruction ASSESSMENT METHODS:  Written examination  Interview  Case/situation analysis  Simulation CBC-COMPUTER SYSTEMS SERVICING
LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS ASSESSMENT CRITERIA: 1. Procedures in emergency related drill are strictly followed in line with the established organization guidelines and procedures. 2. OHS personal records are filled up in accordance with workplace requirements. 3. PPE are maintained in line with organization guidelines and procedures. CONTENTS:  Operational health and safety procedure, practices and regulations  Emergency-related drills and training CONDITIONS: The students/trainees must be provided with the following  Workplace  PPE  OHS personal records  CD’s, VHS tapes, transparencies  Health record METHODOLOGIES:  Interactive lecture  Simulation  Symposium  Film viewing  Group dynamics ASSESSMENT METHODS:  Demonstration  Interview  Written examination  Portfolio assessment CBC-COMPUTER SYSTEMS SERVICING
MODULES OF INSTRUCTION COMMON COMPETENCIES COMPUTER SYSTEMS SERVICING NC II CBC-COMPUTER SYSTEMS SERVICING
UNIT OF COMPETENCY : APPLY QUALITY STANDARDS MODULE TITLE : APPLYING QUALITY STANDARDS MODULE DESCRIPTION : This module covers the knowledge, skills, attitudes and values needed to apply quality standards in the workplace. The unit also includes the application of relevant safety procedures and regulations, organization procedures and customer requirements. NOMINAL DURATION : 8 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Assess quality of received materials LO2. Assess own work LO3. Engage in quality improvement CBC-COMPUTER SYSTEMS SERVICING
LO1. ASSESS QUALITY OF RECEIVED MATERIALS ASSESSMENT CRITERIA: 1. Work instruction obtained and work carried out in accordance with standard operating procedures. 2. Received materials checked against workplace standards and specifications. 3. Faulty materials related to work are identified and isolated 4. Faults and any identified causes recorded and or reported to the supervisor concerned in accordance with workplace procedures 5. Faulty materials are replaced in accordance with workplace procedures CONTENTS:  Reading skills required to interpret work instruction  Workplace standards and specifications  Procedures in obtaining and carrying out work instructions  Quality checking procedures  Fault identification and reporting  Safety and environmental aspects of production process  Carry out work in accordance with policies and procedures CONDITIONS: The students/trainees must be provided with the following:  Work instructions  Manuals (operation manual of the company/manufacturer’s instruction/service manual)  Company/workplace standards and specifications METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO2. ASSESS OWN WORK ASSESSMENT CRITERIA: 1. Documentation relative to quality within the company identified and used 2. Completed work checked against workplace standards and specifications 3. Errors are identified and isolated 4. Information on the quality and other indicators of production procedures recorded in accordance with workplace procedures 5. In cases of deviation from specific quality standards, causes documented and reported in accordance with the workplace’s standard operating procedures. CONTENTS:  Communication skills needed to interpret and apply defined work procedures  Identifying errors (deviation from customer and or organization requirements) CONDITIONS: The students/trainees must be provided with the following:  Organization work procedures  Manufacturer’s Instruction Manual  Customer requirements  Other forms METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO3. Engage in quality improvement ASSESSMENT CRITERIA: 1. Process improvement procedures participated in relative to workplace assignment 2. Work carried out in accordance with process improvement procedures 3. Performance of operation or quality of product of service to ensure customer satisfaction monitored CONTENTS:  Relevant production processes, materials and products  Safety and environmental aspects of production processes  Critical thinking  Quality improvement processes CONDITIONS: The students/trainees must be provided with the following:  Organization work procedures  Manufacturer’s Instruction Manual  Customer requirements  Other forms METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS MODULE TITLE : PERFORMING COMPUTER OPERATIONS MODULE DESCRIPTION : This module covers the knowledge, skills, attitudes and values needed to perform computer operations which include inputting, accessing, producing, and transferring data using the appropriate hardware and software. NOMINAL DURATION : 12 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Plan and prepare for tasks to be taken/undertaken LO2. Input data into computer LO3. Access information using computer LO4. Produce output/data using computer systems LO5. Use basic functions of a Web browser to locate information LO6. Maintain computer equipment and systems CBC-COMPUTER SYSTEMS SERVICING
LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN ASSESSMENT CRITERIA: 1. Requirements of tasks determined in accordance with the required output 2. Appropriate hardware and software selected according to task assigned and required outcome 3. Task planned to ensure that OH and S guidelines and procedures followed 4. Client-specific guidelines and procedures followed 5. Required data security guidelines applied in accordance with existing procedures CONTENTS:  Reading and comprehension skills required to interpret work instructions and to interpret basic user manuals  OH and S principles and responsibilities  Main types of computers and basic features of different operating systems  Main parts of a computer  Storage devices and basic categories of memory  Relevant types of software  General security, privacy legislation and copyright CONDITIONS: The students/trainees must be provided with the following:  Equipment: - 1 unit of computer - voltage regulator/UPS  Learning Materials: - Learning manuals - Work instruction - Hand-outs  Supplies/materials: - Operating system - Application program METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO2. INPUT DATA INTO COMPUTER ASSESSMENT CRITERIA: 1. Data entered into the computer using appropriate program/application in accordance with company procedure 2. Accuracy of information checked and information saved in accordance with standard operating procedures 3. Inputted data stored in storage media according to requirements 4. Work performed within ergonomic guidelines CONTENTS:  Relevant types of software  Communication skills to identify lines of communication, request advice, follow instructions and receive feedback  Storage devices and basic categories of memory  Basic ergonomics of keyboard and computer user CONDITIONS: The students/trainees must be provided with the following:  Equipment: - 1 unit of computer - voltage regulator/UPS  Learning Materials: - Learning manuals - Work instruction - Hand-outs  Supplies/Materials: - Operating system - Application program METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO3. ACCESS INFORMATION USING COMPUTER ASSESSMENT CRITERIA: 1. Correct program/application selected based on job requirements 2. Program/application containing the information required accessed according to company procedures 3. Desktop icons correctly selected, opened and closed for navigation purposes 4. Keyboard techniques carried out in line with OHS requirements for safe use of keyboards CONTENTS:  Relevant types of software  Business application  System software  Basic ergonomics of keyboard and computer user CONDITIONS: The students/trainees must be provided with the following:  Equipment: - 1 unit of computer - voltage regulator/UPS  Learning Materials: - Learning manuals - Work instruction - Hand-outs  Supplies/Materials: - Operating system - Application program - Disks METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO4. PRODUCE OUTPUT/DATA USING COMPUTER SYSTEM ASSESSMENT CRITERIA: 1. Entered data processed using appropriate software commands 2. Data printed as required using computer hardware/peripheral devices in accordance with standard operating procedures 3. Files and data transferred between compatible systems using computer software, hardware/peripheral devices in accordance with standard operating procedures CONTENTS:  Relevant types of software  Computer peripherals  Storage devices and basic categories of memory CONDITIONS: The students/trainees must be provided with the following:  Equipment: - 1 unit of computer - printer - voltage regulator/UPS  Learning Materials: - Learning manuals - Work instruction - Hand-outs  Supplies/Materials: - Operating system - Application program - Disks METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO5. USE BASIC FUNCTIONS OF A WEB BROWSER TO LOCATE INFORMATION ASSESSMENT CRITERIA: 1. Information requirements for Internet search established 2. Browser launched 3. Search engine loaded 4. Appropriate search criteria and/or URL of site entered 5. Relevant links followed to locate required information 6. Useful pages bookmarked or printed as required CONTENTS:  Web surfing  Web browsers  Search engines  URLS and keywords  Links  Bookmarking CONDITIONS: The students/trainees must be provided with the following:  Equipment: - 1 unit of computer - voltage regulator/UPS  Learning Materials: - Learning manuals - Work instruction - Hand-outs  Supplies/Materials: - Operating system - Application program - Disks - Paper METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO6. MAINTAIN COMPUTER EQUIPMENT AND SYSTEMS ASSESSMENT CRITERIA: 1. Procedures for ensuring security of data, including regular back-ups and virus checks implemented in accordance with standard operating procedures 2. Basic file maintenance procedures implemented in line with standard operating procedures CONTENTS:  Security measures  Anti-virus software/programs  File Management CONDITIONS: The students/trainees must be provided with the following:  Equipment: - 1 unit of computer - voltage regulator/UPS  Learning Materials: - Learning manuals - Work instruction - Hand-outs  Supplies/Materials: - Operating system - Application program METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
UNIT OF COMPETENCY : PERFORM MENSURATION AND CALCULATION MODULE TITLE : PERFORMING MENSURATION AND CALCULATION MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes and values needed identify, care, and use measuring instruments. NOMINAL DURATION : 8 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Select measuring instruments LO2. Carry out measurements and calculation LO3. Maintain measuring instruments CBC-COMPUTER SYSTEMS SERVICING
LO1. SELECT MEASURING INSTRUMENTS ASSESSMENT CRITERIA: 1. Object or component to be measured identified 2. Correct specifications obtained from relevant source 3. Measuring tools selected in line with job requirements CONTENTS:  Types of components and object to be identified  Knowing the correct specifications of the relevant sources  Identify the necessary measuring tools in selecting the job requirements  Reading skills required to interpret work instruction  Communication skills CONDITIONS: The students/trainees must be provided with the following:  Try square  Protractor  Steel rule  Taper METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO2. CARRY OUT MEASUREMENTS AND CALCULATION ASSESSMENT CRITERIA: 1. Appropriate measuring instrument selected to achieve required outcome. 2. Accurate measurements obtained for job. 3. Calculation needed to complete work tasks are performed using the four fundamentals operations (addition, subtractions, multiplication and division) 4. Calculation involving fractions, percentages, and mixed numbers used to complete workplace tasks. 5. Instruments read to the limit of accuracy of the tool. CONTENTS:  Identifying appropriate measuring instruments to be used.  Use accurate measurements for the tasks given.  Using the four fundaments of mathematical operations  Introducing proper procedure in calculating fractions, percentages, and mixed numbers to perform in the given tasks.  Reading skills required to interpret work instruction  Communication skills CONDITIONS: The students/trainees must be provided with the following:  Torque gauge  Combination gauge  Volume  Area  Circumference  Thickness METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO3. MAINTAIN MEASURING INSTRUMENTS ASSESSMENT CRITERIA: 1. Measuring instruments not dropped to avoid damage. 2. Measuring instruments cleaned before and after using. 3. Proper storage of instruments undertaken according to the manufacturer’s specifications and standard operating procedures. CONTENTS:  Using appropriate instruments tools to avoid damage.  Proper procedure in cleaning up the workplace before and after using  Identifying the proper storage of the instruments to be kept that met the manufacturer’s specifications and standard to avoid damage in mismatching.  Reading skills required to interpret work instruction  Communication skills CONDITIONS: The students/trainees must be provided with the following:  Straight edge  Steel rule  Displacement  Inside diameter  Outside diameter  Thickness  Taper  Out of roundness METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
UNIT OF COMPETENCY : PREPARE AND INTERPRET TECHNICAL DRAWING MODULE TITLE : PREPARING AND INTERPRETING TECHNICAL DRAWING MODULE DESCRIPTION : This module covers the knowledge, skills and attitude and values needed to prepare/interpret diagrams, engineering abbreviation and drawings, symbols and dimensions NOMINAL DURATION : 12 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Identify different kinds of technical drawings LO2. Interpret technical drawing LO3. Prepare/make changes on electrical/electronic schematics and drawings CBC-COMPUTER SYSTEMS SERVICING
LO1. IDENTIFY DIFFERENT KINDS OF TECHNICAL DRAWINGS ASSESSMENT CRITERIA: 1. Correct technical drawing selected according to job requirements 2. Technical drawings segregated in accordance with the types and kinds of drawings. CONTENTS:  Drawing conventions  Symbols  Dimensioning conventions  Markup/notation of drawings CONDITIONS: The students/trainees must be provided with the following:  Schematic diagrams  Charts  Block diagrams  Layout plans  Location plans  Process and Instrumentation diagrams  Loop diagrams  System control diagrams METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO2. INTERPRET TECHNICAL DRAWING ASSESSMENT CRITERIA: 1. Components, assemblies or objects recognized as required 2. Dimensions of the key features of the objects depicted in the drawing correctly identified 3. Symbols used in the drawing identified and interpreted correctly 4. Drawing checked and validated against job requirements or equipment in accordance with standard operating procedures CONTENTS:  Reading skills required to interpret work instructions  Skills in interpreting electrical / electronic signs and symbols CONDITIONS: The students/trainees must be provided with the following:  Schematic diagrams  Charts  Block diagrams  Layout plans  Location Plans  Process and Instrumentation diagrams  Loop diagrams  System Control diagrams METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO3. PREPARE/MAKE CHANGES ON ELECTRICAL/ELECTRONIC SCHEMATICS AND DRAWINGS ASSESSMENT CRITERIA: 1. Electrical/ Electronic schematic drawn and correctly identified 2. Correct drawing identified, equipment selected and used in accordance with job requirements CONTENTS:  Mathematics  Communication skills CONDITIONS: The students/trainees must be provided with the following:  Components/dividers  Drawing boards  Rulers  T-square  Calculator METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
UNIT OF COMPETENCY : USE HAND TOOLS MODULE TITLE : USING HAND TOOLS MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes on the safe use, handling and maintenance of tools. NOMINAL DURATION : 8 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Plan and prepare for tasks to be undertaken LO2. Prepare hand tools LO3. Use appropriate hand tools and test equipment LO4. Maintain hand tools CBC-COMPUTER SYSTEMS SERVICING
LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN ASSESSMENT CRITERIA: 1. Tasks to be undertaken properly identified. 2. Appropriate hand tools identify 3. Hand tools selected according to the task requirements CONTENTS:  Identifying appropriate hand tools  Identifying tasks  Selecting appropriate hand tools CONDITIONS: The students/trainees must be provided with the following:  Hand tools for adjusting, dismantling, assembling, finishing, cutting, screwdrivers, pliers, punches  Wrenches  files METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO2. PREPARE HAND TOOLS ASSESSMENT CRITERIA: 1. Appropriate hand tools checked for proper operation and safety 2. Unsafe or faulty tools identified 3. Marked all tools for repair according to standard company procedures CONTENTS:  Operation of hand tools  Function of hand tools  Common faults of hand tools  Safety requirements of hand tools  Preparing tools CONDITIONS: The students/trainees must be provided with the following:  Hand tools for adjusting, dismantling, assembling, finishing, cutting,  Tool set ( screwdrivers, pliers, punches, wrenches, files) METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO3. USE APPROPRIATE HAND TOOLS AND TEST EQUIPMENT ASSESSMENT CRITERIA: 1. Tools used according to tasks undertaken 2. All safety procedures in using tools observed at all times 3. Malfunctions, unplanned or unusual events reported to the supervisor CONTENTS:  Function of tools  Safety requirements of tools  Proper used of tools  Creating report for malfunctions, unplanned or unusual events CONDITIONS: The students/trainees must be provided with the following:  Cleaning  Lubricating  Tightening  Simple tool repairs  Hand sharpening  Adjustment using correct procedures METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO4. MAINTAIN HAND TOOLS ASSESSMENT CRITERIA: 1. Tools used according to tasks undertaken 2. Routine maintenance of tools undertaken according to standard operational procedures, principles and techniques 3. Tools stored safely in appropriate locations in accordance with manufacturers specifications or standard operating procedures CONTENTS:  Maintenance of tools  Storage of tools  Standard operational procedures, principles and techniques in maintaining a tools CONDITIONS: The students/trainees must be provided with the following:  Cleaning  Lubricating  Tightening METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
UNIT OF COMPETENCY : TERMINATE AND CONNECT ELECTRICAL WIRING AND ELECTRONICS CIRCUIT MODULE TITLE : TERMINATING AND CONNECTING ELECTRICAL WIRING AND ELECTRONICS CIRCUIT COMPONENT MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes and values needed to terminate and connect electrical wiring and electronic circuits. NOMINAL DURATION : 20 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Plan and prepare for termination/connection of electrical wiring/electronics circuits LO2. Terminate/connect wiring/electronic circuits LO3. Test termination/connections of electrical wiring/electronics circuits CBC-COMPUTER SYSTEMS SERVICING
LO1. PLAN AND PREPARE FOR TERMINATION/CONNECTION OF ELECTRICAL WIRING/ELECTRONICS CIRCUITS ASSESSMENT CRITERIA: 1. Materials checked according to specification and tasks 2. Appropriate tools and equipment selected according to tasks requirements 3. Task is planned to ensure OH & S guidelines and procedures followed. 4. Electrical wiring/electronic, circuits correctly prepared for connecting/termination in accordance with instructions and worksite procedures. CONTENTS:  Identified the materials needed to perform the given specification  Used appropriate tools and equipment as required in the given tasks  Prior planning to perform the specific guidelines and procedures  Ensuring the accuracy and correctness of electrical/wiring and electronics connections to be used and placed in the worksite.  Reading skills required to interpret work instruction  Communication skills CONDITIONS: The students/trainees must be provided with the following:  Materials  Soldering lead  Toots and equipment  Pliers  Personal Protective Equipment  Goggles METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO2. TERMINATE/CONNECT WIRING/ELECTRONIC CIRCUITS ASSESSMENT CRITERIA: 1. Safety procedures in using tools observed at all times and appropriate personal protective equipment used 2. All works undertaken safety in accordance with the workplace and standard procedures. 3. Appropriate ranges of methods in termination/connection used according to specifications, manufacturer’s requirements and safety. 4. Correct sequence of operation followed 5. Accessories used adjusted, if necessary 6. Confirm termination/connections undertaken successfully in accordance with job specification. CONTENTS:  Provide necessary safety procedures in using tools and appropriate protective equipment in the worksite.  Tasks given are based to standards procedures in accordance with the safety requirements.  Identifying appropriate methods in terminating connection are according to prescribed standards.  Using proper sequence of operation  Jobs performance must be in accordance with the standard procedures.  Reading skills required to interpret work instruction  Communication skills CONDITIONS: The students/trainees must be provided with the following:  Materials - Cables - Soldering lead - Wires  Tools and equipment - Pliers - Cutters - Screw drivers - Soldering gun - Multi-tester  Personal protective equipment - Goggles - Gloves CBC-COMPUTER SYSTEMS SERVICING
METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO3. TEST TERMINATION/CONNECTIONS OF ELECTRICAL WIRING/ELECTRONICS CIRCUITS ASSESSMENT CRITERIA: 1. Testing of all completed termination/connections of electric wiring/electronic circuits conducted for compliance with specification and regulations using appropriate procedures and equipment 2. Wiring and circuits checked using specified testing procedures 3. Unplanned events or conditions responded to in accordance with established procedures. CONTENTS:  Using of appropriate tools in testing of the different circuits connected to ensure the validity and conformity of the connection  Identify the accurate tools to checked the specified wiring circuits  Reading skills required to interpret work instruction  Communication skills  Responding as compliance with the standard established procedures CONDITIONS: The students/trainees must be provided with the following:  Materials - Cables - Soldering lead - Wires  Tools and equipment - Pliers - Cutters - Screw drivers - Soldering gun - Multi-tester  Personal protective equipment - Goggles - Gloves METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHOD:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
UNIT OF COMPETENCY : TEST ELECTRONIC COMPONENTS MODULE TITLE : TESTING ELECTRONIC COMPONENTS MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes required to test electronic components. It includes competencies in determining the criteria for testing electronics components, planning an approach for component testing, testing the components and evaluating the testing process. NOMINAL DURATION : 12 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Determine criteria for testing electronics components LO2. Plan an approach for component testing LO3. Test components LO4. Evaluate the testing process CBC-COMPUTER SYSTEMS SERVICING
LO1. DETERMINE CRITERIA FOR TESTING ELECTRONICS COMPONENTS ASSESSMENT CRITERIA: 1. Work instructions are obtained and clarified based on job order or client requirements 2. Responsible person is consulted for effective and proper work coordination 3. Data sheets/Application notes are obtained and interpreted based on manufacturer’s specifications 4. Testing criteria are defined to ensure that components meet technical and quality requirements 5. Document and communicate testing criteria to relevant personnel CONTENTS:  Conversion of Units  Knowledge in 5S application and observation of required timeframe  Knowledge of proper handling and disposal of chemicals  Identifying sources of electricity  Work efficiently & systematically  Skills in testing electronic components  Observing waveform using osciloscope CONDITIONS: The students/trainees must be provided with the following:  Manuals  Tools and equipment (see range of variables)  Working area/bench  Electronic components  Testing instruments and equipment  Assessment rating sheet  Reporting forms METHODOLOGIES:  Lecture-demonstration  Self-paced instruction ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO2. PLAN AN APPROACH FOR COMPONENT TESTING ASSESSMENT CRITERIA: 1. Various testing methods are Identified based on types of electronic components 2. Characteristics and appropriateness of testing methods to be used during development and on completion is determined 3. Testing methods are considered/selected in relation to appropriate testing strategy 4. Plan for testing components is developed at specified points during development and on completion 5. Required test & measuring instruments and tools are prepared and checked in accordance with established procedures 6. Records system is established to document testing results, including problems and faults CONTENTS:  Basic terms, concept, functions and characteristics of basic electronic components.  Proper ways in testing electronic components  Testing and measuring instruments and tools.  Reading skills required to interpret work instruction  Communication skills CONDITIONS: The students/trainees must be provided with the following:  Materials - Cables - Soldering lead - Wires  Tools and equipment - set of pliers - set of screw drivers - set of wrenches - Hand drills, - Hack saw - set of files - tin snip - hammer - Variable DC power supply - Digital VOM - analog VOM - dual trace triggered oscilloscope - function generator  Personal protective equipment - Goggles - Gloves CBC-COMPUTER SYSTEMS SERVICING
METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO3. TEST COMPONENTS ASSESSMENT CRITERIA: 1. Testing methods are applied to ensure that products meet creative, production and technical requirements 2. Problems and faults detected by testing are recorded and remedial steps taken in records system is documented 3. Problems and faults detected during testing are resolved in accordance with agreed project or industry practice 4. Evaluate final products against the previously determined criteria 5. Testing process is documented and summarized evaluation report is submitted to relevant personnel CONTENTS:  Using of appropriate tools in testing of the different circuits connected to ensure the validity and conformity of the connection  Identify the accurate tools to checked the specified wiring circuits  Reading skills required to interpret work instruction  Communication skills  Responding as compliance with the standard established procedures CONDITIONS: The students/trainees must be provided with the following:  Materials - Electronic components - manual  Tools and equipment - Variable DC power supply - Digital VOM - analog VOM - dual trace triggered oscilloscope - function generator  Personal protective equipment - Goggles - Gloves METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHOD:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO4. EVALUATE THE TESTING PROCESS ASSESSMENT CRITERIA: 1. Testing methods that were successful and those that led to difficulties are identified based on industry standards 2. Testing process and records system are evaluated based on standard procedures 3. Test results/findings are documented for subsequent components testing. CONTENTS:  Using of appropriate tools in testing of the different circuits connected to ensure the validity and conformity of the connection  Identify the accurate tools to checked the specified wiring circuits  Reading skills required to interpret work instruction  Communication skills  Responding as compliance with the standard established procedures CONDITIONS: The students/trainees must be provided with the following:  Materials - Electronic components - manual  Tools and equipment - Pliers - Cutters - Screw drivers - Soldering gun - Multi-tester  Personal protective equipment - Goggles - Gloves METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHOD:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
MODULES OF INSTRUCTION CORE COMPETENCIES COMPUTER SYSTEMS SERVICING NC II CBC-COMPUTER SYSTEMS SERVICING
UNIT OF COMPETENCY : INSTALL AND CONFIGURE COMPUTER SYSTEMS MODULE TITLE : INSTALLING AND CONFIGURING COMPUTER SYSTEMS MODULE DESCRIPTION : This module covers the outcomes required in installing and configuring desktop and workstation computers systems. It consists of competencies to assemble computer hardware, install operating system and drivers for peripherals/devices, and install application software as well as to conduct testing and documentation NOMINAL DURATION : 50 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Assemble computer hardware LO2. Prepare installer LO3. Install operating system and drivers for peripherals/ devices LO4. Install application software LO5. Conduct testing and documentation CBC-COMPUTER SYSTEMS SERVICING
LO1. ASSEMBLE COMPUTER HARDWARE ASSESSMENT CRITERIA: 1. Unit assembly is planned and prepared to ensure OH&S policies and procedures are followed in accordance with systems requirements 2. Materials necessary to complete the work are identified and obtained in accordance with established procedures and checked against systems requirements 3. Tools, equipment and testing devices needed to carry out the installation work are obtained in accordance with established procedures and checked for correct operation and safety 4. Computer hardware is assembled in accordance with established procedures and systems requirements 5. Basic-input-output-system (BIOS) configuration is performed in accordance with hardware requirements CONTENTS: - - Plan and prepare unit assembly - Identify and obtain the materials, tools and equipment in accordance with job requirements. - Follow the OH & S policies and procedures to ensure operation safety requirements - Assemble computer hardware in accordance with job and system requirements - Configuration of BIOS in accordance with hardware requirements. CONDITIONS: The students/trainees must be provided with the following: - Computer system - Anti-static wrist strap - Set of screw driver - Cutter - Allen wrench (0.05 – 0.25 inch) - Flashlight - Sharp pointed tweezers - Cable tie - Manual - Personal protective equipment(PPE) METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation CBC-COMPUTER SYSTEMS SERVICING
 Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO2. PREPARE INSTALLER ASSESSMENT CRITERIA: 1. Portable bootable devices are created in accordance with software manufacturer instruction 2. Customized installers are prepared in accordance with software utilization guide and end user agreement. 3. Installation of portable applications are carried out in accordance with software user guide and software license CONTENTS: - Create bootable device - Customize installation in accordance with software manufacturer EULA. - Installing portable application. CONDITIONS: The students/trainees must be provided with the following: - Open source portable applications - Utility software - Manual - Flash drive - Computer system METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO3. INSTALL OPERATING SYSTEM AND DRIVERS FOR PERIPHERALS/ DEVICES ASSESSMENT CRITERIA: 1. Operating system (OS) is installed in accordance with established installation procedures and to comply with end-user requirements 2. Peripherals/devices drivers are installed and configured in accordance with manufacturer’s instructions and/or OS installation procedures. 3. OS and drivers updates/patches are accessed and installed in accordance with manufacturer’s recommendations and requirements 4. On-going checks of the quality of the work are undertaken in accordance with established procedures CONTENTS: - Install Operating System - Install and configure peripherals/devices n accordance with manufacturer’s instructions - Updating drivers and peripherals - Undertake on-going checks to ensure quality of work CONDITIONS: The students/trainees must be provided with the following: - Operating system installer - Printer, scanner, mouse, keyboard, webcam and other peripherals - Drivers - Utility software - Notebook and pen METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO4. INSTALL APPLICATION SOFTWARE ASSESSMENT CRITERIA: 1. Application software are installed based on software installation guides, end-user requirements and software license agreement 2. Variation to application software installation is carried out in accordance to customer/client requirements 3. Software updates are accessed and installed in accordance with manufacturer’s recommendations and requirements CONTENTS: - Install application software based on installation guide and software license agreement - Carry out variation to application software installation - Access and install software updates CONDITIONS: The students/trainees must be provided with the following: - Productivity tools - Utility software - Internet connection - Manual - Computer system METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO5. CONDUCT TESTING AND DOCUMENTATION ASSESSMENT CRITERIA: 1. Devices / systems and/or installation is tested to determine whether it conforms to requirements 2. Stress test is conducted to ensure reliability of equipment in accordance with manufacturer’s instructions and system requirements 3. 5S and 3Rs are followed according to environmental policies 4. Documentation in relation to the test is forwarded to appropriate personnel and/or authority in accordance with requirements CONTENTS: - Test devices/systems and/or installation - Conduct stress test - Follow 5S and 3Rs according to environmental policies - Prepare and forward documentation to appropriate personnel CONDITIONS: The students/trainees must be provided with the following: - Multi-Tester - Cable tester - Manual - Notebook and pen - Computer systems - Mirror - Flash light - Anti-static wrist strap METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
UNIT OF COMPETENCY : SET-UP COMPUTER NETWORKS MODULE TITLE : SETTING-UP COMPUTER NETWORKS MODULE DESCRIPTION : This module covers the outcomes required in setting-up computers networks for LANs and small-office home-office (SOHO) systems. It consists of competencies to install network cables, set network configuration, set router/Wi-Fi/ wireless access point/repeater configuration as well as to inspect and test the configured computer networks. NOMINAL DURATION : 30 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Install network cables LO2. Set network configuration LO3. Set router/Wi-Fi/ wireless access point/repeater configuration LO4. Inspect and test the configured computer networks CBC-COMPUTER SYSTEMS SERVICING
LO1. INSTALL NETWORK CABLES ASSESSMENT CRITERIA: 1. Cable routes are determined and planned in accordance with network design and actual installation site. 2. Network materials necessary to complete the work are identified and obtained in accordance with established procedures and checked against systems requirements 3. Tools, equipment and testing devices needed to carry out the installation work are obtained in accordance with established procedures and checked for correct operation and safety 4. Appropriate personal protective equipment is used and OHS policies and procedures are followed 5. Copper cable splicing is performed based on Electronic Industries Alliance/Telecommunications Industry Association (EIA/TIA) standards 6. Network cables and cable raceway are installed in accordance with established procedures and installation requirements 7. Installation work is performed and is checked to ensure no unnecessary damage has occurred and complies with requirements 8. OHS standards and 5S principles are followed according to enterprise requirements 9. Excess components and materials are disposed of based on WEEE directives and 3Rs waste management program. CONTENTS: - Determine and plan the cable route - Identify and obtain network materials necessary to complete the work - Obtain the needed tools, equipment and testing devices - Use appropriate personal protective equipment - Perform cable splicing based on standards - Install network cables and cable raceway - Perform and check installation work - Follow 5S and 3Rs CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO2. SET NETWORK CONFIGURATION ASSESSMENT CRITERIA: 1. Network connectivity of each terminal is checked in accordance with network design. 2. Any fault or problem in the network system is diagnosed and remedied in line with the standard operating procedures. 3. Network interface card (NIC) settings are configured in accordance with network design. 4. Communication checking between terminals are carried out in accordance with OS network configuration guides 5. Unplanned events or conditions are responded to in accordance with established procedures CONTENTS: - Check network connectivity of terminals - Diagnose and remedy fault or problem in the network System - Configure Network Interface Card settings - Carry out communication checking between Terminals - Respond to unplanned events or conditions CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration  CBC-COMPUTER SYSTEMS SERVICING
LO3. SET ROUTER/WI-FI/ WIRELESS ACCESS POINT/REPEATER CONFIGURATION ASSESSMENT CRITERIA: 1. Client Device systems settings are configured in accordance with manufacturers’ instructions and end-user preferences 2. Local area network (LAN) port is configured in accordance with manufacturers’ instructions and network design 3. Wide area network (WAN) port is configured in accordance with manufacturers’ instructions and network design 4. Wireless settings are configured in accordance manufacturers’ instructions, network design and end-user preferences 5. Security/Firewall/Advance settings are configured in accordance with manufacturers’ instructions and end-user preferences CONTENTS: - Configure client device system settings - Configure Local Area Network port - Configure Wide Area Network port - Configure wireless settings - Configure security/firewall/advance settings CONDITIONS: The students/trainees must be provided with the following: - Computer system - Router - Switch/hub - LAN cables - Internet connection METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO4. INSPECT AND TEST THE CONFIGURED COMPUTER NETWORKS ASSESSMENT CRITERIA: 1. Final inspections are undertaken to ensure that the configuration done on the computer networks conforms with the manufacturer’s instruction/manual 2. Computer networks are checked to ensure safe operation. 3. Reports are prepared/completed according to company requirements. CONTENTS: - Undertake final inspections - Check computer networks - Prepare complete reports CONDITIONS: The students/trainees must be provided with the following: - Manual - Cable tester - Flash light - Notebook and pen METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
UNIT OF COMPETENCY : SET-UP COMPUTER SERVER MODULE TITLE : SETTING-UP COMPUTER SERVER MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes needed to set-up computer servers for LANs and SOHO systems. It consists of competencies to set-up user access and configures network services as well as to perform testing, documentation and pre-deployment procedures. NOMINAL DURATION : 30 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Set-up user access LO2. Configure network services LO3. Perform testing, documentation and pre-deployment procedures CBC-COMPUTER SYSTEMS SERVICING
LO1. Set-up user access ASSESSMENT CRITERIA: 1. User folder is created in accordance with network operating system (NOS) features 2. User access level is configured based on NOS features and established network access policies/end-user requirements. 3. Security check is performed in accordance with established network access policies/end-user requirements. CONTENTS: - Create user folder - Configure user access level - Perform security check CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO2. Configure network services ASSESSMENT CRITERIA: 1. Normal functions of server are checked in accordance with manufacturer’s instructions 2. Required modules /add-ons are installed/updated based on NOS installation procedures 3. Network services to be configured are confirmed based on user/system requirements 4. Operation of network services are checked based on user/system requirements 5. Unplanned events or conditions are responded to in accordance with established procedures CONTENTS: - Check normal functions of server - Install/update required modules/add-ons - Confirm network services to be configured - Check operation of network services - Respond to unplanned events or conditions CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO2. Perform testing, documentation and pre-deployment procedures ASSESSMENT CRITERIA: 1. Pre-deployment procedures is undertaken based on enterprise policies and procedures 2. Operation and security check are undertaken based on end-user requirements 3. Reports are prepared/completed according to enterprise policies and procedures. CONTENTS: - Undertake pre-deployment procedures - Undertake and configure peripherals/devices - Prepare and complete reports CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
UNIT OF COMPETENCY : MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS MODULE TITLE : MAINTAINING AND REPAIRING COMPUTER SYSTEMS AND NETWORKS MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes needed to maintain and service computer systems and networks. NOMINAL DURATION : 50 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Plan and prepare for maintenance and repair LO2. Maintain computer systems and networks LO3. Diagnose faults of computer systems and networks LO4. Rectify/correct defects in computer systems and networks LO5. Inspect and test the computer systems and networks CBC-COMPUTER SYSTEMS SERVICING
LO1. Set-up user access ASSESSMENT CRITERIA: 1. Maintenance and/or Diagnosis of faults is planned and prepared in line with job requirements. 2. Tools, equipment and testing devices needed for the maintenance are obtained and checked for correct operation and safety 3. Materials necessary to complete the work are obtained in accordance with established procedures and checked against job requirements. 4. OHS policies and procedures are followed in line with job requirements. 5. Computer systems and networks for maintenance are checked against job/service order or instructions and specifications. CONTENTS: - an and prepare maintenance and/or diagnosis of faults - Obtain and check tools, equipment and testing devices - Obtain materials necessary to complete the work - Follow OHS policies and procedures - Check computer systems and networks against job/service order CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO2. Maintain computer systems and networks ASSESSMENT CRITERIA: 1. Appropriate personal protective equipment is used in line with standard procedures. 2. Normal function of computer systems and networks are checked in accordance with manufacturer’s instructions. 3. Scheduled/periodic maintenance is performed in accordance with manufacturer’s requirements. 4. Where necessary, needed repairs/replacements are made in accordance with established procedures. 5. Unplanned events or conditions are responded to in accordance with established procedures CONTENTS: - Use appropriate personal protective equipment - Check normal functions of computer systems and networks - Perform scheduled/periodic maintenance - Perform needed repairs and replacements - Respond to unplanned events or conditions CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO3. Diagnose faults of computer systems and networks ASSESSMENT CRITERIA: 1. Appropriate personal protective equipment is used in line with standard procedures. 2. Faults or problems in the computer systems and networks are diagnosed according to requirements and in line with the standard procedures. 3. Contingency measures are managed and implemented in accordance with established procedures 4. Unplanned events or conditions are responded to in accordance with established procedures CONTENTS: - Manage and implement contingency measures CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO4. Rectify/correct defects in computer systems and networks ASSESSMENT CRITERIA: 1. Appropriate personal protective equipment is used in line with standard procedures. 2. Defective components or parts are replaced or corrected without damage to the surrounding environment or services 3. Adjustments, if necessary are made in accordance with established procedures 4. Unplanned events or conditions are responded to in accordance with established procedures. CONTENTS: - Replace defective components or parts without damaging the surrounding environment or services - Make adjustments, if necessary CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
LO5. Inspect and test the computer systems and networks ASSESSMENT CRITERIA: 1. Final inspections are undertaken to ensure that the testing conducted on the device conforms with the manufacturer’s instruction/manual 2. Computer systems and networks are checked/tested to ensure safe operation. 3. OHS standards and 5S principles are followed according to enterprise policies 4. Work site is cleaned and cleared of all debris and left in safe condition in accordance with company procedures 5. Excess components and materials are disposed of based on WEEE directives and 3Rs waste management program. 6. Report is prepared and completed according to company requirements CONTENTS: - Undertake final inspections - Check and test computer systems and networks - Clear work site from all wastes - Follow 5S and 4Rs according to environmental policies - Prepare and complete reports CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
What is Competency-Based Curriculum (CBC)  A competency-based curriculum is a framework or guide for the subsequent detailed development of competencies, associated methodologies, training and assessment resources.  The CBC specifies the outcomes which are consistent with the requirements of the workplace as agreed through the industry or community consultations.  CBC can be developed immediately when competency standards exist.  When competency standards do not exist, curriculum developers need to clearly define the learning outcomes to be attained. The standard of performance required must be appropriate to industry and occupational needs through the industry/enterprise or specified client group consultations. CBC-COMPUTER SYSTEMS SERVICING

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Computer systems servicing cbc

  • 1.
    pagei Sector: ELECTRONICS SECTOR Qualification: COMPUTER SYSTEMSSERVICING NC II DIVINE WORD COLLEGE OF CALAPAN Gov. Infantado St., Calapan City, Or. Mindoro Developed by: Engr. Hanzel B. Metrio email:rhan_105@yahoo.com.ph
  • 2.
    pageii COMPETENCY-BASED CURRICULUM..................................................................................................................I COURSE DESIGN...........................................................................................................................................V COURSE STRUCTURE:............................................................................................................................... VI RESOURCES................................................................................................................................................... X ASSESSMENT METHODS:......................................................................................................................... XI BASIC COMPETENCIES............................................................................................................................ XII LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION...........................................................2 L02. COMPLETE RELEVANT WORK RELATED DOCUMENTS........................................................................................4 LO3. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS.............................................................................5 LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM............................................................7 LO2. DESCRIBE WORK AS A TEAM MEMBER...............................................................................................................8 LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS..............................................................10 LO2. SET AND MEET WORK PRIORITIES.....................................................................................................................11 LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT..............................................................................12 The students/trainees must be provided with the following......................................................................................12 LO1. IDENTIFY HAZARDS AND RISKS..........................................................................................................................14 LO2. EVALUATE HAZARDS AND RISKS........................................................................................................................15 The students/trainees must be provided with the following......................................................................................15 LO3. CONTROL HAZARDS AND RISKS.........................................................................................................................16 LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS.......................................................................17 The students/trainees must be provided with the following......................................................................................17 COMMON COMPETENCIES COMPUTER SYSTEMS SERVICING NC II...........................................18 LO1. ASSESS QUALITY OF RECEIVED MATERIALS.......................................................................................................20 LO2. ASSESS OWN WORK..........................................................................................................................................21 LO3. Engage in quality improvement........................................................................................................................22 LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN......................................................................................24 LO2. INPUT DATA INTO COMPUTER..........................................................................................................................25 LO3. ACCESS INFORMATION USING COMPUTER.......................................................................................................26 LO4. PRODUCE OUTPUT/DATA USING COMPUTER SYSTEM.....................................................................................27 LO5. USE BASIC FUNCTIONS OF A WEB BROWSER TO LOCATE INFORMATION.......................................................28 LO6. MAINTAIN COMPUTER EQUIPMENT AND SYSTEMS.........................................................................................29 LO1. SELECT MEASURING INSTRUMENTS.................................................................................................................31 LO2. CARRY OUT MEASUREMENTS AND CALCULATION...........................................................................................32 LO3. MAINTAIN MEASURING INSTRUMENTS............................................................................................................33 LO1. IDENTIFY DIFFERENT KINDS OF TECHNICAL DRAWINGS...................................................................................35 LO2. INTERPRET TECHNICAL DRAWING.....................................................................................................................36 LO3. PREPARE/MAKE CHANGES ON ELECTRICAL/ELECTRONIC SCHEMATICS AND DRAWINGS...............................37 LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN......................................................................................39 LO2. PREPARE HAND TOOLS......................................................................................................................................40 LO3. USE APPROPRIATE HAND TOOLS AND TEST EQUIPMENT.................................................................................41 LO4. MAINTAIN HAND TOOLS...................................................................................................................................42 LO1. PLAN AND PREPARE FOR TERMINATION/CONNECTION OF ELECTRICAL WIRING/ELECTRONICS CIRCUITS....44 CBC-COMPUTER SYSTEMS SERVICING
  • 3.
    pageii LO2. TERMINATE/CONNECT WIRING/ELECTRONICCIRCUITS...................................................................................45 LO3. TEST TERMINATION/CONNECTIONS OF ELECTRICAL WIRING/ELECTRONICS CIRCUITS...................................47 LO1. DETERMINE CRITERIA FOR TESTING ELECTRONICS COMPONENTS..................................................................49 LO2. PLAN AN APPROACH FOR COMPONENT TESTING............................................................................................50 LO3. TEST COMPONENTS...........................................................................................................................................52 LO4. EVALUATE THE TESTING PROCESS....................................................................................................................53 CORE COMPETENCIES.............................................................................................................................. 54 LO1. ASSEMBLE COMPUTER HARDWARE..................................................................................................................56 LO2. PREPARE INSTALLER..........................................................................................................................................57 LO3. INSTALL OPERATING SYSTEM AND DRIVERS FOR PERIPHERALS/ DEVICES.......................................................58 LO4. INSTALL APPLICATION SOFTWARE....................................................................................................................59 LO5. CONDUCT TESTING AND DOCUMENTATION....................................................................................................60 LO1. INSTALL NETWORK CABLES...............................................................................................................................62 LO2. SET NETWORK CONFIGURATION.......................................................................................................................63 LO4. INSPECT AND TEST THE CONFIGURED COMPUTER NETWORKS.......................................................................65 LO1. Set-up user access.............................................................................................................................................67 LO2. Configure network services...............................................................................................................................68 LO2. Perform testing, documentation and pre-deployment procedures.................................................................69 LO1. Set-up user access.............................................................................................................................................71 LO2. Maintain computer systems and networks.......................................................................................................72 LO3. Diagnose faults of computer systems and networks........................................................................................73 LO4. Rectify/correct defects in computer systems and networks............................................................................74 LO5. Inspect and test the computer systems and networks.....................................................................................75 WHAT IS COMPETENCY-BASED CURRICULUM (CBC)....................................................................76 CBC-COMPUTER SYSTEMS SERVICING
  • 4.
    pageii COURSE DESIGN Course Title: COMPUTER SYSTEMS SERVICING NCII Nominal Duration : 280 hours Course Description : This course is designed to develop & enhance the knowledge, skills, & attitudes of a Computer Systems Service Technician, in accordance with industry standards. It covers the basic and common competencies in addition to the core competencies such as to install and configure computers systems, set-up computer networks and servers and to maintain and repair computer systems and networks. Entry Requirements: Candidate/trainee must possess the following qualifications, must be:  Able to communicate both oral and written  Physically and mentally fit.  With good moral character.  Can perform basic mathematical and logical computations.  Analytical and logical thinking CBC-COMPUTER SYSTEMS SERVICING
  • 5.
    pageii COURSE STRUCTURE: BASIC COMPETENCIES (40hours) Unit of Competency Learning Outcomes Methodology Assessment Approach 1. Participate in workplace communication 1.1 Obtain and convey workplace information. 1.2 Complete relevant work related documents. 1.3 Participate in workplace meeting and discussion. Group discussion Interaction  Demonstratio n  Observation  Interviews/ questioning 2. Work in a team environment 2.1 Describe and identify team role and responsibility in a team. 2.2 Describe work as a team member. Discussion Interaction  Demonstratio n  Observation  Interviews/ questioning 3. Practice career professionalism 3.1 Integrate personal objectives with organizational goals. 3.2 Set and meet work priorities. 3.3 Maintain professional growth and development. Discussion Interaction  Demonstratio n  Observation  Interviews/ questioning 4. Practice occupational health & safety 4.1 Identify hazards and risks. 4.2 Evaluate hazard and risks 4.3 Control hazards and risks 4.4 Maintain occupational health and safety awareness Discussion Plant tour Symposium  Observation  Interview CBC-COMPUTER SYSTEMS SERVICING
  • 6.
    pageii COMMON COMPETENCIES (80 hours) Unitof Competency Learning Outcomes Methodology Assessment Approach 1. Apply Quality Standards 1.1. Assess quality of received materials 1.2. Assess own work 1.3. Engage in quality improvement  Field trip  Symposium  Problem solving  Simulation  Individualize learning  On the job training  Demonstration & questioning  Observation & questioning  Third party report 2. Perform Computer Operation 2.1. Plan and prepare for task to be taken undertaken 2.2. Input data into computer 2.3. Access information using computer 2.4. Produce output/ data using computer system 2.5. Use basic functions of a www-browser to locate information 2.6. Maintain computer equipment and systems  Modular  Film showing  Computer based training (e-learning)  Project method  On the job training  Demonstration & questioning  Observation & questioning  Third party report  Assessment of output product  Portfolio  Computer based assessment 3. Perform Mensuratio n and Calculation 3.1. Select measuring instruments 3.2. Carry out measurement and calculation 3.3. Maintain measuring instruments  Self- paced/ modular  Demonstration  Small group discussion  Distance learning  Written/Oral examination  Practical demonstration 4. Prepare and Interpret Technical Drawings 4.1. Identify different kinds of technical drawings 4.2. Interpret technical drawing 4.3. Prepare/make changes on electrical/electronic schematic and drawings 4.4. Store technical drawings and equipment/ instruments  Lecture/ demonstration  Dualized training  Distance learning  Written /oral  examinations  Direct  observation  Project method  interview 5. Use Hand Tools 5.1. Plan and prepare for task to be undertaken 5.2. Prepare hand tools 5.3. Use appropriate hand tools and equipment 5.4. Maintain hand tools  Lecture / Demonstration  Distance learning  Film Showing  Written/Oral examination  Practical demonstration  Observation & questioning 6. Terminate and 6.1Plan and prepare for termination/connection of  Film Viewing  Individualized  Demonstration and CBC-COMPUTER SYSTEMS SERVICING
  • 7.
    pageii Connect Electrical wiring and Electronic Circuit electrical wiring/electronic circuits 6.2Terminate/connectelectrical wiring/electronic circuits 6.3Test termination/ connection of electrical wiring /electronics circuits Learning  Direct Student Laboratory Experience  On-the-Job Training  Project Method Questioning  Assessment of Output Product 7. Test electronic components 7.1 Determine criteria for testing electronics components 7.2 Plan an approach for component testing 7.3 Test components 7.4 Evaluate the testing process  Film Viewing  Individualized Learning  Direct Student Laboratory Experience  On-the-Job Training  Project Method  Demonstration and Questioning  Assessment of Output Product CBC-COMPUTER SYSTEMS SERVICING
  • 8.
    pageii CORE COMPETENCIES (160 hours) Unitof Competency Learning Outcome Methodology Assessment Approach 1. Install and configure computer systems 1.1.Assemble computer hardware 1.2.Install operating system and drivers for peripherals/ devices. 1.3.Install the computer application software 1.4.Conduct testing and documentation  Lecture  Discussion  Demonstration  Viewing multimedia  Written examination  Practical examination 2. Set-up computer networks 2.1.Install network cables 2.2.Set network configuration 2.3.Set router/Wi-Fi/ wireless access point/repeater configuration 2.4.Inspect and test the configured computer networks  Lecture  Discussion  Demonstration  Viewing multimedia  Written examination  Practical examination 3. Set-up Computer Servers 3.1.Set-up user access 3.2.Configure network services 3.3.Perform testing, documentation and pre- deployment practices  Lecture  Discussion  Demonstration  Viewing multimedia  Written examination  Practical examination 4. Maintain and repair computer systems and networks 4.1.Plan and prepare for maintenance and repair 4.2.Maintain computer systems and networks 4.3.Diagnose faults of computer systems 4.4.Rectify/correct defects in computer systems 4.5.Inspect and test the computer systems and networks  Lecture  Discussion  Demonstration  Viewing multimedia  Written examination  Practical examination CBC-COMPUTER SYSTEMS SERVICING
  • 9.
    pageii RESOURCES Tools Equipment Materials Screwdriver (standard)  Screwdriver (Philips)  Long nose pliers  Mechanical pliers  Allen wrench  Crimping tools  Soldering iron  Solder sucker  Wire stripper  Portable electric hand drill  Drill bit  Precision screw drivers  Anti-static devices  Flash light/Head mounted light  Desktop Computer  Laptop computer/Netbook  Computers for server  Server cabinet/Frame  Patch panel (48-ports)  Working tables  Internet subscription (at least 2 MBPS)  Uninterruptible Power Supply (UPS)  Hub / Switch  Managed switch  Network controller  ADSL Router with Wi- Fi  Wireless Access Point  PC Video camera  External optical drive  USB External HD  Network External HD  scanner  USB printer  Network printer  Flash disk / Memory stick  Electronic tester VOM  LAN Cable tester  RJ 45  Modular box (RJ45)  Raceway or Slotted PVC 1.5” x 1.5” x 48”  UTP cable  Contact cleaner  Whiteboard  Fastener  Filler (lead-free)  Fiber optic cable 2 meters (terminated)  Motherboard’s manual and installer  Device driver installer  Assorted Computer book, PC Magazines and journals CBC-COMPUTER SYSTEMS SERVICING
  • 10.
  • 11.
    pageii ASSESSMENT METHODS:  Handson  Direct observation  Practical demonstration  Oral and written exam COURSE DELIVERY:  Lecture-demonstration  Self-paced instruction  Group discussion TRAINER’S QUALIFICTION (TQ II)  Must be a holder of Computer Systems Servicing NCII or equivalent available qualification  Must have completed Training METHODOLOGIES I (TM I)  Must be physically and mentally fit  *Must have at least 2 years relevant job/industry experience CBC-COMPUTER SYSTEMS SERVICING
  • 12.
  • 13.
    pagei MODULES OF INSTRUCTION BASICCOMPETENCIES COMPUTER SYSTEMS SERVICING NC II
  • 14.
  • 15.
    BASIC COMPETENCY :COMMUNICATIONS UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATION MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required to obtain, interpret and convey information in response to workplace requirements. SUGGESTED DURATION : 10 hours QUALIFICATION LEVEL : NC II PREREQUISITE : Receive and Respond to Workplace Communication (NC I) SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Obtain and convey workplace information LO2. Complete relevant work related documents. LO3. Participate in workplace meeting and discussion. CBC-COMPUTER SYSTEMS SERVICING
  • 16.
    LO1. OBTAIN ANDCONVEY WORKPLACE INFORMATION ASSESSMENT CRITERIA: 1. Specific relevant information is accessed from appropriate sources. 2. Effective questioning, active listening and speaking skills are used to gather and convey information. 3. Appropriate medium is used to transfer information and ideas. 4. Appropriate non-verbal communication is used. 5. Appropriate lines of communication with superiors and colleagues are identified and followed. 6. Defined workplace procedures for the location and storage of information are used. 7. Personal interaction is carried out clearly and concisely. CONTENTS:  Parts of speech  Sentence construction  Effective communication CONDITIONS: The students/trainees must be provided with the following:  Writing materials (pen & paper)  References (books)  Manuals METHODOLOGIES:  Group discussion  Interaction  Lecture  Reportorial ASSESSMENT METHODS:  Written test  Practical/performance test  Interview CBC-COMPUTER SYSTEMS SERVICING
  • 17.
    L02. COMPLETE RELEVANTWORK RELATED DOCUMENTS ASSESSMENT CRITERIA: 1. Ranges of forms relating to conditions of employment are completed accurately and legibly. 2. Workplace data is recorded on standard workplace forms and documents. 3. Basic mathematical processes are used for routine calculations. 4. Errors in recording information on forms/ documents are identified and rectified. 5. Reporting requirements to superior are completed according to enterprise guidelines. CONTENTS:  Basic mathematics  Technical writing  Types of forms CONDITIONS: The students/trainees must be provided with the following:  Paper  Pencils/ball pen  Reference books  Manuals METHODOLOGIES:  Group discussion  Interaction  Lecture ASSESSMENT METHODS:  Written test  Practical/performance test  Interview CBC-COMPUTER SYSTEMS SERVICING
  • 18.
    LO3. PARTICIPATE INWORKPLACE MEETINGS AND DISCUSSIONS ASSESSMENT CRITERIA: 1. Team meetings are attended on time. 2. Own opinions are clearly expressed and those of others are listened to without interruption. 3. Meeting inputs are consistent with the meeting purpose and established protocols. 4. Workplace interaction are conducted in a courteous manner appropriate to cultural background and authority in the enterprise procedures. 5. Questions about simple routine workplace procedures and matters concerning conditions of employment are asked and responded. 6. Meeting outcomes are interpreted and implemented. CONTENTS:  Sentence construction  Technical writing  Recording information CONDITIONS: The students/trainees must be provided with the following:  Paper  Pencils/ball pen  References (books)  Manuals METHODOLOGIES:  Group discussions  Interaction  Lecture ASSESSMENT METHODS:  Written test  Practical/performance test  Interview CBC-COMPUTER SYSTEMS SERVICING
  • 19.
    UNIT OF COMPETENCY: WORK IN A TEAM ENVIRONMENT MODULE TITLE : WORKING IN A TEAM ENVIRONMENT MODULE DESCRIPTOR : This module covers the knowledge, skills, and attitudes required to relate in a work based environment. SUGGESTED DURATION : 10 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Describe and identify team role and responsibility in a team. LO2. Describe work as a team member. CBC-COMPUTER SYSTEMS SERVICING
  • 20.
    LO1. DESCRIBE ANDIDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM ASSESSMENT CRITERIA: 1. Role and objective of the team is identified. 2. Team parameters, relationships and responsibilities are identified. 3. Individual role and responsibilities within team environment are identified. 4. Roles and responsibilities of other team members are identified and recognized. 5. Reporting relationships within team and external to team are identified. CONTENTS:  Team role.  Relationship and responsibilities  Role and responsibilities with team environment.  Relationship within a team. CONDITIONS: The students/trainees must be provided with the following:  Standard operating procedure (SOP) of workplace  Job procedures  Client/supplier instructions  Quality standards  Organizational or external personnel METHODOLOGIES:  Group discussion/interaction  Case studies  Simulation ASSESSMENT METHODS:  Written test  Observation  Simulation  Role playing CBC-COMPUTER SYSTEMS SERVICING
  • 21.
    LO2. DESCRIBE WORKAS A TEAM MEMBER ASSESSMENT CRITERIA: 1. Appropriate forms of communication and interactions are undertaken. 2. Appropriate contributions to complement team activities and objectives were made. 3. Reporting using standard operating procedures followed. 4. Development of team work plans based from role team were contributed. CONTENTS:  Communication process  Team structure/team roles  Group planning and decision making CONDITIONS: The students/trainees must be provided with the following:  SOP of workplace  Job procedures  Organization or external personnel METHODOLOGIES:  Group discussion/interaction  Case studies  Simulation ASSESSMENT METHODS:  Observation of work activities  Observation through simulation or role play  Case studies and scenarios. CBC-COMPUTER SYSTEMS SERVICING
  • 22.
    UNIT OF COMPETENCY: PRACTICE CAREER PROFESSIONALISM MODULE TITLE : PRACTICING CAREER PROFESSIONALISM MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes in promoting career growth and advancement, specifically to integrate personal objectives with organizational goals set and meet work priorities and maintain professional growth and development. NOMINAL DURATION : 10 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Integrate personal objectives with organizational goals LO2. Set and meet work priorities LO3. Maintain professional growth and development CBC-COMPUTER SYSTEMS SERVICING
  • 23.
    LO1. INTEGRATE PERSONALOBJECTIVES WITH ORGANIZATIONAL GOALS ASSESSMENT CRITERIA: 1. Personal growth and work plans towards improving the qualifications set for professionalism are evident. 2. Intra and interpersonal relationship in the course of managing oneself based on performance evaluation is maintained. 3. Commitment to the organization and its goal is demonstrated in the performance of duties. 4. Practice of appropriate personal hygiene is observed. 5. Job targets within key result areas are attained. CONTENTS:  Personal development-social aspects: intra and interpersonal development  Organizational goals  Personal hygiene and practices  Code of ethics CONDITIONS: The students/ trainees must be provided with the following:  Workplace  Code of ethics  Organizational goals  Hand outs and Personal development-social aspects  CD’s, VHS tapes, transparencies METHODOLOGIES:  Interactive -lecture  Simulation  Demonstration  Self paced instruction ASSESSMENT METHODS:  Role play  Interview  Written examination CBC-COMPUTER SYSTEMS SERVICING
  • 24.
    LO2. SET ANDMEET WORK PRIORITIES ASSESSMENT CRITERIA: 1. Competing demands to achieve personal, team and organizational goals and objectives are prioritized. 2. Resources are utilized efficiently and effectively to manage work priorities and commitments. 3. Practices and economic use and maintenance of equipment and facilities are followed as per established procedures. 4. Job targets within key result areas are attained. CONTENTS:  Organizational key result areas (KRA)  Work values and ethical standards  Company policies on the use and maintenance of equipment CONDITIONS: The students/ trainees must be provided with the following  Hand outs on - Organizational KRA - Work values and ethics - Company policies and standards - Sample job targets  Learning guides  CD’s, VHS tapes, transparencies METHODOLOGIES:  Interactive lecture  Group discussion  Structured activity  Demonstration ASSESSMENT METHODS:  Role play  Interview  Written examination CBC-COMPUTER SYSTEMS SERVICING
  • 25.
    LO3. MAINTAIN PROFESSIONALGROWTH AND DEVELOPMENT ASSESSMENT CRITERIA: 1. Training and career opportunities relevant to the job requirements are identified and availed. 2. Licenses and/or certifications according to the requirements of the qualifications are acquired and maintained 3. Fundamental rights at work including gender sensitivity are manifested/ observed 4. Training and career opportunities based on the requirements of industry are completed and updated. CONTENTS:  Qualification standards  Gender and development (GAD) sensitivity  Professionalism in the workplace  List of professional licenses CONDITIONS: The students/trainees must be provided with the following  Quality standards  GAD handouts  CD’s, VHS tapes on professionalism in the workplace  Professional licenses samples METHODOLOGIES:  Interactive lecture  Film viewing  Role play/simulation  Group discussion ASSESSMENT METHODS:  Demonstration  Interview  Written examination  Portfolio assessment CBC-COMPUTER SYSTEMS SERVICING
  • 26.
    UNIT OF COMPETENCY: PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND SAFETY PROCEDURES MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes required to comply with the regulatory and organizational requirements for occupational health and safety such as identifying, evaluating and maintaining occupational health and safety (OHS) awareness. NOMINAL DURATION : 10 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Identity hazards and risks LO2. Evaluate hazards and risks LO3. Control hazards and risks LO4. Maintain occupational health and safety awareness CBC-COMPUTER SYSTEMS SERVICING
  • 27.
    LO1. IDENTIFY HAZARDSAND RISKS ASSESSMENT CRITERIA: 1. Workplace hazards and risks are identified and clearly explained. 2. Hazards/risks and its corresponding indicators are identified in with the company procedures. 3. Contingency measures are recognized and established in accordance with organizational procedures. CONTENTS:  Hazards and risks identification and control  Organizational safety and health protocol  Threshold limit value (TLV)  OHS indicators CONDITIONS: The students/trainees must be provided with the following:  Workplace  Personal protective equipment (PPE)  Learning guides  Hand-outs - Organizational safety and health protocol - OHS indicators - Threshold limit value - Hazards/risk identification and control  CD’s, VHS tapes, transparencies METHODOLOGIES:  Interactive -lecture  Simulation  Symposium  Group dynamics ASSESSMENT METHODS:  Situation analysis  Interview  Practical examination  Written examination CBC-COMPUTER SYSTEMS SERVICING
  • 28.
    LO2. EVALUATE HAZARDSAND RISKS ASSESSMENT CRITERIA: 1. Terms of maximum tolerable limits are identified based on threshold limit values (TLV) 2. Effects of hazards are determined. 3. OHS issues and concerns are identified in accordance with workplace requirements and relevant workplace OHS legislation. CONTENTS:  TLV table  Philippine OHS standards  Effects of hazards in the workplace  Ergonomics  ECC Regulations CONDITIONS: The students/trainees must be provided with the following  Hand outs on - Philippine OHS standards - Effects of hazards in the workplace - Ergonomics - ECC regulations  TLV table  CD’s, VHS tapes, transparencies METHODOLOGIES:  Interactive lecture  Situation analysis  Symposium  Film viewing  Group dynamics ASSESSMENT METHODS:  Interview  Written examination  Simulation CBC-COMPUTER SYSTEMS SERVICING
  • 29.
    LO3. CONTROL HAZARDSAND RISKS ASSESSMENT CRITERIA: 1. OHS procedures for controlling hazards and risk are strictly followed. 2. Procedures in dealing with workplace accidents, fire and emergencies are followed in accordance with the organization’s OHS policies. 3. Personal protective equipment (PPE) is correctly used in accordance with organization’s OHS procedures and practices. 4. Procedures in providing appropriate assistance in the event of workplace emergencies are identified in line with the established organizational protocol. CONTENTS:  Safety regulations - Clean air act - Electrical and fire safety code - Waste management - Disaster preparedness and management  Contingency measures and procedures CONDITIONS: The students/trainees must be provided with the following:  Hand outs on - Safety Regulations - Clean air act - Electrical and fire safety code - Waste management - Disaster preparedness and management - Contingency measures and procedures  OHS personal records  PPE  CD’s, VHS tapes, transparencies METHODOLOGIES:  Interactive lecture  Symposium  Film viewing  Group dynamics  Self-paced instruction ASSESSMENT METHODS:  Written examination  Interview  Case/situation analysis  Simulation CBC-COMPUTER SYSTEMS SERVICING
  • 30.
    LO4. MAINTAIN OCCUPATIONALHEALTH AND SAFETY AWARENESS ASSESSMENT CRITERIA: 1. Procedures in emergency related drill are strictly followed in line with the established organization guidelines and procedures. 2. OHS personal records are filled up in accordance with workplace requirements. 3. PPE are maintained in line with organization guidelines and procedures. CONTENTS:  Operational health and safety procedure, practices and regulations  Emergency-related drills and training CONDITIONS: The students/trainees must be provided with the following  Workplace  PPE  OHS personal records  CD’s, VHS tapes, transparencies  Health record METHODOLOGIES:  Interactive lecture  Simulation  Symposium  Film viewing  Group dynamics ASSESSMENT METHODS:  Demonstration  Interview  Written examination  Portfolio assessment CBC-COMPUTER SYSTEMS SERVICING
  • 31.
    MODULES OF INSTRUCTION COMMONCOMPETENCIES COMPUTER SYSTEMS SERVICING NC II CBC-COMPUTER SYSTEMS SERVICING
  • 32.
    UNIT OF COMPETENCY: APPLY QUALITY STANDARDS MODULE TITLE : APPLYING QUALITY STANDARDS MODULE DESCRIPTION : This module covers the knowledge, skills, attitudes and values needed to apply quality standards in the workplace. The unit also includes the application of relevant safety procedures and regulations, organization procedures and customer requirements. NOMINAL DURATION : 8 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Assess quality of received materials LO2. Assess own work LO3. Engage in quality improvement CBC-COMPUTER SYSTEMS SERVICING
  • 33.
    LO1. ASSESS QUALITYOF RECEIVED MATERIALS ASSESSMENT CRITERIA: 1. Work instruction obtained and work carried out in accordance with standard operating procedures. 2. Received materials checked against workplace standards and specifications. 3. Faulty materials related to work are identified and isolated 4. Faults and any identified causes recorded and or reported to the supervisor concerned in accordance with workplace procedures 5. Faulty materials are replaced in accordance with workplace procedures CONTENTS:  Reading skills required to interpret work instruction  Workplace standards and specifications  Procedures in obtaining and carrying out work instructions  Quality checking procedures  Fault identification and reporting  Safety and environmental aspects of production process  Carry out work in accordance with policies and procedures CONDITIONS: The students/trainees must be provided with the following:  Work instructions  Manuals (operation manual of the company/manufacturer’s instruction/service manual)  Company/workplace standards and specifications METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 34.
    LO2. ASSESS OWNWORK ASSESSMENT CRITERIA: 1. Documentation relative to quality within the company identified and used 2. Completed work checked against workplace standards and specifications 3. Errors are identified and isolated 4. Information on the quality and other indicators of production procedures recorded in accordance with workplace procedures 5. In cases of deviation from specific quality standards, causes documented and reported in accordance with the workplace’s standard operating procedures. CONTENTS:  Communication skills needed to interpret and apply defined work procedures  Identifying errors (deviation from customer and or organization requirements) CONDITIONS: The students/trainees must be provided with the following:  Organization work procedures  Manufacturer’s Instruction Manual  Customer requirements  Other forms METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 35.
    LO3. Engage inquality improvement ASSESSMENT CRITERIA: 1. Process improvement procedures participated in relative to workplace assignment 2. Work carried out in accordance with process improvement procedures 3. Performance of operation or quality of product of service to ensure customer satisfaction monitored CONTENTS:  Relevant production processes, materials and products  Safety and environmental aspects of production processes  Critical thinking  Quality improvement processes CONDITIONS: The students/trainees must be provided with the following:  Organization work procedures  Manufacturer’s Instruction Manual  Customer requirements  Other forms METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 36.
    UNIT OF COMPETENCY: PERFORM COMPUTER OPERATIONS MODULE TITLE : PERFORMING COMPUTER OPERATIONS MODULE DESCRIPTION : This module covers the knowledge, skills, attitudes and values needed to perform computer operations which include inputting, accessing, producing, and transferring data using the appropriate hardware and software. NOMINAL DURATION : 12 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Plan and prepare for tasks to be taken/undertaken LO2. Input data into computer LO3. Access information using computer LO4. Produce output/data using computer systems LO5. Use basic functions of a Web browser to locate information LO6. Maintain computer equipment and systems CBC-COMPUTER SYSTEMS SERVICING
  • 37.
    LO1. PLAN ANDPREPARE FOR TASKS TO BE UNDERTAKEN ASSESSMENT CRITERIA: 1. Requirements of tasks determined in accordance with the required output 2. Appropriate hardware and software selected according to task assigned and required outcome 3. Task planned to ensure that OH and S guidelines and procedures followed 4. Client-specific guidelines and procedures followed 5. Required data security guidelines applied in accordance with existing procedures CONTENTS:  Reading and comprehension skills required to interpret work instructions and to interpret basic user manuals  OH and S principles and responsibilities  Main types of computers and basic features of different operating systems  Main parts of a computer  Storage devices and basic categories of memory  Relevant types of software  General security, privacy legislation and copyright CONDITIONS: The students/trainees must be provided with the following:  Equipment: - 1 unit of computer - voltage regulator/UPS  Learning Materials: - Learning manuals - Work instruction - Hand-outs  Supplies/materials: - Operating system - Application program METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 38.
    LO2. INPUT DATAINTO COMPUTER ASSESSMENT CRITERIA: 1. Data entered into the computer using appropriate program/application in accordance with company procedure 2. Accuracy of information checked and information saved in accordance with standard operating procedures 3. Inputted data stored in storage media according to requirements 4. Work performed within ergonomic guidelines CONTENTS:  Relevant types of software  Communication skills to identify lines of communication, request advice, follow instructions and receive feedback  Storage devices and basic categories of memory  Basic ergonomics of keyboard and computer user CONDITIONS: The students/trainees must be provided with the following:  Equipment: - 1 unit of computer - voltage regulator/UPS  Learning Materials: - Learning manuals - Work instruction - Hand-outs  Supplies/Materials: - Operating system - Application program METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 39.
    LO3. ACCESS INFORMATIONUSING COMPUTER ASSESSMENT CRITERIA: 1. Correct program/application selected based on job requirements 2. Program/application containing the information required accessed according to company procedures 3. Desktop icons correctly selected, opened and closed for navigation purposes 4. Keyboard techniques carried out in line with OHS requirements for safe use of keyboards CONTENTS:  Relevant types of software  Business application  System software  Basic ergonomics of keyboard and computer user CONDITIONS: The students/trainees must be provided with the following:  Equipment: - 1 unit of computer - voltage regulator/UPS  Learning Materials: - Learning manuals - Work instruction - Hand-outs  Supplies/Materials: - Operating system - Application program - Disks METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 40.
    LO4. PRODUCE OUTPUT/DATAUSING COMPUTER SYSTEM ASSESSMENT CRITERIA: 1. Entered data processed using appropriate software commands 2. Data printed as required using computer hardware/peripheral devices in accordance with standard operating procedures 3. Files and data transferred between compatible systems using computer software, hardware/peripheral devices in accordance with standard operating procedures CONTENTS:  Relevant types of software  Computer peripherals  Storage devices and basic categories of memory CONDITIONS: The students/trainees must be provided with the following:  Equipment: - 1 unit of computer - printer - voltage regulator/UPS  Learning Materials: - Learning manuals - Work instruction - Hand-outs  Supplies/Materials: - Operating system - Application program - Disks METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 41.
    LO5. USE BASICFUNCTIONS OF A WEB BROWSER TO LOCATE INFORMATION ASSESSMENT CRITERIA: 1. Information requirements for Internet search established 2. Browser launched 3. Search engine loaded 4. Appropriate search criteria and/or URL of site entered 5. Relevant links followed to locate required information 6. Useful pages bookmarked or printed as required CONTENTS:  Web surfing  Web browsers  Search engines  URLS and keywords  Links  Bookmarking CONDITIONS: The students/trainees must be provided with the following:  Equipment: - 1 unit of computer - voltage regulator/UPS  Learning Materials: - Learning manuals - Work instruction - Hand-outs  Supplies/Materials: - Operating system - Application program - Disks - Paper METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 42.
    LO6. MAINTAIN COMPUTEREQUIPMENT AND SYSTEMS ASSESSMENT CRITERIA: 1. Procedures for ensuring security of data, including regular back-ups and virus checks implemented in accordance with standard operating procedures 2. Basic file maintenance procedures implemented in line with standard operating procedures CONTENTS:  Security measures  Anti-virus software/programs  File Management CONDITIONS: The students/trainees must be provided with the following:  Equipment: - 1 unit of computer - voltage regulator/UPS  Learning Materials: - Learning manuals - Work instruction - Hand-outs  Supplies/Materials: - Operating system - Application program METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 43.
    UNIT OF COMPETENCY: PERFORM MENSURATION AND CALCULATION MODULE TITLE : PERFORMING MENSURATION AND CALCULATION MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes and values needed identify, care, and use measuring instruments. NOMINAL DURATION : 8 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Select measuring instruments LO2. Carry out measurements and calculation LO3. Maintain measuring instruments CBC-COMPUTER SYSTEMS SERVICING
  • 44.
    LO1. SELECT MEASURINGINSTRUMENTS ASSESSMENT CRITERIA: 1. Object or component to be measured identified 2. Correct specifications obtained from relevant source 3. Measuring tools selected in line with job requirements CONTENTS:  Types of components and object to be identified  Knowing the correct specifications of the relevant sources  Identify the necessary measuring tools in selecting the job requirements  Reading skills required to interpret work instruction  Communication skills CONDITIONS: The students/trainees must be provided with the following:  Try square  Protractor  Steel rule  Taper METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 45.
    LO2. CARRY OUTMEASUREMENTS AND CALCULATION ASSESSMENT CRITERIA: 1. Appropriate measuring instrument selected to achieve required outcome. 2. Accurate measurements obtained for job. 3. Calculation needed to complete work tasks are performed using the four fundamentals operations (addition, subtractions, multiplication and division) 4. Calculation involving fractions, percentages, and mixed numbers used to complete workplace tasks. 5. Instruments read to the limit of accuracy of the tool. CONTENTS:  Identifying appropriate measuring instruments to be used.  Use accurate measurements for the tasks given.  Using the four fundaments of mathematical operations  Introducing proper procedure in calculating fractions, percentages, and mixed numbers to perform in the given tasks.  Reading skills required to interpret work instruction  Communication skills CONDITIONS: The students/trainees must be provided with the following:  Torque gauge  Combination gauge  Volume  Area  Circumference  Thickness METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 46.
    LO3. MAINTAIN MEASURINGINSTRUMENTS ASSESSMENT CRITERIA: 1. Measuring instruments not dropped to avoid damage. 2. Measuring instruments cleaned before and after using. 3. Proper storage of instruments undertaken according to the manufacturer’s specifications and standard operating procedures. CONTENTS:  Using appropriate instruments tools to avoid damage.  Proper procedure in cleaning up the workplace before and after using  Identifying the proper storage of the instruments to be kept that met the manufacturer’s specifications and standard to avoid damage in mismatching.  Reading skills required to interpret work instruction  Communication skills CONDITIONS: The students/trainees must be provided with the following:  Straight edge  Steel rule  Displacement  Inside diameter  Outside diameter  Thickness  Taper  Out of roundness METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 47.
    UNIT OF COMPETENCY: PREPARE AND INTERPRET TECHNICAL DRAWING MODULE TITLE : PREPARING AND INTERPRETING TECHNICAL DRAWING MODULE DESCRIPTION : This module covers the knowledge, skills and attitude and values needed to prepare/interpret diagrams, engineering abbreviation and drawings, symbols and dimensions NOMINAL DURATION : 12 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Identify different kinds of technical drawings LO2. Interpret technical drawing LO3. Prepare/make changes on electrical/electronic schematics and drawings CBC-COMPUTER SYSTEMS SERVICING
  • 48.
    LO1. IDENTIFY DIFFERENTKINDS OF TECHNICAL DRAWINGS ASSESSMENT CRITERIA: 1. Correct technical drawing selected according to job requirements 2. Technical drawings segregated in accordance with the types and kinds of drawings. CONTENTS:  Drawing conventions  Symbols  Dimensioning conventions  Markup/notation of drawings CONDITIONS: The students/trainees must be provided with the following:  Schematic diagrams  Charts  Block diagrams  Layout plans  Location plans  Process and Instrumentation diagrams  Loop diagrams  System control diagrams METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 49.
    LO2. INTERPRET TECHNICALDRAWING ASSESSMENT CRITERIA: 1. Components, assemblies or objects recognized as required 2. Dimensions of the key features of the objects depicted in the drawing correctly identified 3. Symbols used in the drawing identified and interpreted correctly 4. Drawing checked and validated against job requirements or equipment in accordance with standard operating procedures CONTENTS:  Reading skills required to interpret work instructions  Skills in interpreting electrical / electronic signs and symbols CONDITIONS: The students/trainees must be provided with the following:  Schematic diagrams  Charts  Block diagrams  Layout plans  Location Plans  Process and Instrumentation diagrams  Loop diagrams  System Control diagrams METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 50.
    LO3. PREPARE/MAKE CHANGESON ELECTRICAL/ELECTRONIC SCHEMATICS AND DRAWINGS ASSESSMENT CRITERIA: 1. Electrical/ Electronic schematic drawn and correctly identified 2. Correct drawing identified, equipment selected and used in accordance with job requirements CONTENTS:  Mathematics  Communication skills CONDITIONS: The students/trainees must be provided with the following:  Components/dividers  Drawing boards  Rulers  T-square  Calculator METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 51.
    UNIT OF COMPETENCY: USE HAND TOOLS MODULE TITLE : USING HAND TOOLS MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes on the safe use, handling and maintenance of tools. NOMINAL DURATION : 8 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Plan and prepare for tasks to be undertaken LO2. Prepare hand tools LO3. Use appropriate hand tools and test equipment LO4. Maintain hand tools CBC-COMPUTER SYSTEMS SERVICING
  • 52.
    LO1. PLAN ANDPREPARE FOR TASKS TO BE UNDERTAKEN ASSESSMENT CRITERIA: 1. Tasks to be undertaken properly identified. 2. Appropriate hand tools identify 3. Hand tools selected according to the task requirements CONTENTS:  Identifying appropriate hand tools  Identifying tasks  Selecting appropriate hand tools CONDITIONS: The students/trainees must be provided with the following:  Hand tools for adjusting, dismantling, assembling, finishing, cutting, screwdrivers, pliers, punches  Wrenches  files METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 53.
    LO2. PREPARE HANDTOOLS ASSESSMENT CRITERIA: 1. Appropriate hand tools checked for proper operation and safety 2. Unsafe or faulty tools identified 3. Marked all tools for repair according to standard company procedures CONTENTS:  Operation of hand tools  Function of hand tools  Common faults of hand tools  Safety requirements of hand tools  Preparing tools CONDITIONS: The students/trainees must be provided with the following:  Hand tools for adjusting, dismantling, assembling, finishing, cutting,  Tool set ( screwdrivers, pliers, punches, wrenches, files) METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 54.
    LO3. USE APPROPRIATEHAND TOOLS AND TEST EQUIPMENT ASSESSMENT CRITERIA: 1. Tools used according to tasks undertaken 2. All safety procedures in using tools observed at all times 3. Malfunctions, unplanned or unusual events reported to the supervisor CONTENTS:  Function of tools  Safety requirements of tools  Proper used of tools  Creating report for malfunctions, unplanned or unusual events CONDITIONS: The students/trainees must be provided with the following:  Cleaning  Lubricating  Tightening  Simple tool repairs  Hand sharpening  Adjustment using correct procedures METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 55.
    LO4. MAINTAIN HANDTOOLS ASSESSMENT CRITERIA: 1. Tools used according to tasks undertaken 2. Routine maintenance of tools undertaken according to standard operational procedures, principles and techniques 3. Tools stored safely in appropriate locations in accordance with manufacturers specifications or standard operating procedures CONTENTS:  Maintenance of tools  Storage of tools  Standard operational procedures, principles and techniques in maintaining a tools CONDITIONS: The students/trainees must be provided with the following:  Cleaning  Lubricating  Tightening METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 56.
    UNIT OF COMPETENCY: TERMINATE AND CONNECT ELECTRICAL WIRING AND ELECTRONICS CIRCUIT MODULE TITLE : TERMINATING AND CONNECTING ELECTRICAL WIRING AND ELECTRONICS CIRCUIT COMPONENT MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes and values needed to terminate and connect electrical wiring and electronic circuits. NOMINAL DURATION : 20 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Plan and prepare for termination/connection of electrical wiring/electronics circuits LO2. Terminate/connect wiring/electronic circuits LO3. Test termination/connections of electrical wiring/electronics circuits CBC-COMPUTER SYSTEMS SERVICING
  • 57.
    LO1. PLAN ANDPREPARE FOR TERMINATION/CONNECTION OF ELECTRICAL WIRING/ELECTRONICS CIRCUITS ASSESSMENT CRITERIA: 1. Materials checked according to specification and tasks 2. Appropriate tools and equipment selected according to tasks requirements 3. Task is planned to ensure OH & S guidelines and procedures followed. 4. Electrical wiring/electronic, circuits correctly prepared for connecting/termination in accordance with instructions and worksite procedures. CONTENTS:  Identified the materials needed to perform the given specification  Used appropriate tools and equipment as required in the given tasks  Prior planning to perform the specific guidelines and procedures  Ensuring the accuracy and correctness of electrical/wiring and electronics connections to be used and placed in the worksite.  Reading skills required to interpret work instruction  Communication skills CONDITIONS: The students/trainees must be provided with the following:  Materials  Soldering lead  Toots and equipment  Pliers  Personal Protective Equipment  Goggles METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 58.
    LO2. TERMINATE/CONNECT WIRING/ELECTRONICCIRCUITS ASSESSMENT CRITERIA: 1. Safety procedures in using tools observed at all times and appropriate personal protective equipment used 2. All works undertaken safety in accordance with the workplace and standard procedures. 3. Appropriate ranges of methods in termination/connection used according to specifications, manufacturer’s requirements and safety. 4. Correct sequence of operation followed 5. Accessories used adjusted, if necessary 6. Confirm termination/connections undertaken successfully in accordance with job specification. CONTENTS:  Provide necessary safety procedures in using tools and appropriate protective equipment in the worksite.  Tasks given are based to standards procedures in accordance with the safety requirements.  Identifying appropriate methods in terminating connection are according to prescribed standards.  Using proper sequence of operation  Jobs performance must be in accordance with the standard procedures.  Reading skills required to interpret work instruction  Communication skills CONDITIONS: The students/trainees must be provided with the following:  Materials - Cables - Soldering lead - Wires  Tools and equipment - Pliers - Cutters - Screw drivers - Soldering gun - Multi-tester  Personal protective equipment - Goggles - Gloves CBC-COMPUTER SYSTEMS SERVICING
  • 59.
    METHODOLOGIES:  Lecture-demonstration  Self-pacedinstruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 60.
    LO3. TEST TERMINATION/CONNECTIONSOF ELECTRICAL WIRING/ELECTRONICS CIRCUITS ASSESSMENT CRITERIA: 1. Testing of all completed termination/connections of electric wiring/electronic circuits conducted for compliance with specification and regulations using appropriate procedures and equipment 2. Wiring and circuits checked using specified testing procedures 3. Unplanned events or conditions responded to in accordance with established procedures. CONTENTS:  Using of appropriate tools in testing of the different circuits connected to ensure the validity and conformity of the connection  Identify the accurate tools to checked the specified wiring circuits  Reading skills required to interpret work instruction  Communication skills  Responding as compliance with the standard established procedures CONDITIONS: The students/trainees must be provided with the following:  Materials - Cables - Soldering lead - Wires  Tools and equipment - Pliers - Cutters - Screw drivers - Soldering gun - Multi-tester  Personal protective equipment - Goggles - Gloves METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHOD:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 61.
    UNIT OF COMPETENCY: TEST ELECTRONIC COMPONENTS MODULE TITLE : TESTING ELECTRONIC COMPONENTS MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes required to test electronic components. It includes competencies in determining the criteria for testing electronics components, planning an approach for component testing, testing the components and evaluating the testing process. NOMINAL DURATION : 12 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Determine criteria for testing electronics components LO2. Plan an approach for component testing LO3. Test components LO4. Evaluate the testing process CBC-COMPUTER SYSTEMS SERVICING
  • 62.
    LO1. DETERMINE CRITERIAFOR TESTING ELECTRONICS COMPONENTS ASSESSMENT CRITERIA: 1. Work instructions are obtained and clarified based on job order or client requirements 2. Responsible person is consulted for effective and proper work coordination 3. Data sheets/Application notes are obtained and interpreted based on manufacturer’s specifications 4. Testing criteria are defined to ensure that components meet technical and quality requirements 5. Document and communicate testing criteria to relevant personnel CONTENTS:  Conversion of Units  Knowledge in 5S application and observation of required timeframe  Knowledge of proper handling and disposal of chemicals  Identifying sources of electricity  Work efficiently & systematically  Skills in testing electronic components  Observing waveform using osciloscope CONDITIONS: The students/trainees must be provided with the following:  Manuals  Tools and equipment (see range of variables)  Working area/bench  Electronic components  Testing instruments and equipment  Assessment rating sheet  Reporting forms METHODOLOGIES:  Lecture-demonstration  Self-paced instruction ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 63.
    LO2. PLAN ANAPPROACH FOR COMPONENT TESTING ASSESSMENT CRITERIA: 1. Various testing methods are Identified based on types of electronic components 2. Characteristics and appropriateness of testing methods to be used during development and on completion is determined 3. Testing methods are considered/selected in relation to appropriate testing strategy 4. Plan for testing components is developed at specified points during development and on completion 5. Required test & measuring instruments and tools are prepared and checked in accordance with established procedures 6. Records system is established to document testing results, including problems and faults CONTENTS:  Basic terms, concept, functions and characteristics of basic electronic components.  Proper ways in testing electronic components  Testing and measuring instruments and tools.  Reading skills required to interpret work instruction  Communication skills CONDITIONS: The students/trainees must be provided with the following:  Materials - Cables - Soldering lead - Wires  Tools and equipment - set of pliers - set of screw drivers - set of wrenches - Hand drills, - Hack saw - set of files - tin snip - hammer - Variable DC power supply - Digital VOM - analog VOM - dual trace triggered oscilloscope - function generator  Personal protective equipment - Goggles - Gloves CBC-COMPUTER SYSTEMS SERVICING
  • 64.
    METHODOLOGIES:  Lecture-demonstration  Self-pacedinstruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 65.
    LO3. TEST COMPONENTS ASSESSMENTCRITERIA: 1. Testing methods are applied to ensure that products meet creative, production and technical requirements 2. Problems and faults detected by testing are recorded and remedial steps taken in records system is documented 3. Problems and faults detected during testing are resolved in accordance with agreed project or industry practice 4. Evaluate final products against the previously determined criteria 5. Testing process is documented and summarized evaluation report is submitted to relevant personnel CONTENTS:  Using of appropriate tools in testing of the different circuits connected to ensure the validity and conformity of the connection  Identify the accurate tools to checked the specified wiring circuits  Reading skills required to interpret work instruction  Communication skills  Responding as compliance with the standard established procedures CONDITIONS: The students/trainees must be provided with the following:  Materials - Electronic components - manual  Tools and equipment - Variable DC power supply - Digital VOM - analog VOM - dual trace triggered oscilloscope - function generator  Personal protective equipment - Goggles - Gloves METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHOD:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 66.
    LO4. EVALUATE THETESTING PROCESS ASSESSMENT CRITERIA: 1. Testing methods that were successful and those that led to difficulties are identified based on industry standards 2. Testing process and records system are evaluated based on standard procedures 3. Test results/findings are documented for subsequent components testing. CONTENTS:  Using of appropriate tools in testing of the different circuits connected to ensure the validity and conformity of the connection  Identify the accurate tools to checked the specified wiring circuits  Reading skills required to interpret work instruction  Communication skills  Responding as compliance with the standard established procedures CONDITIONS: The students/trainees must be provided with the following:  Materials - Electronic components - manual  Tools and equipment - Pliers - Cutters - Screw drivers - Soldering gun - Multi-tester  Personal protective equipment - Goggles - Gloves METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHOD:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 67.
    MODULES OF INSTRUCTION CORECOMPETENCIES COMPUTER SYSTEMS SERVICING NC II CBC-COMPUTER SYSTEMS SERVICING
  • 68.
    UNIT OF COMPETENCY: INSTALL AND CONFIGURE COMPUTER SYSTEMS MODULE TITLE : INSTALLING AND CONFIGURING COMPUTER SYSTEMS MODULE DESCRIPTION : This module covers the outcomes required in installing and configuring desktop and workstation computers systems. It consists of competencies to assemble computer hardware, install operating system and drivers for peripherals/devices, and install application software as well as to conduct testing and documentation NOMINAL DURATION : 50 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Assemble computer hardware LO2. Prepare installer LO3. Install operating system and drivers for peripherals/ devices LO4. Install application software LO5. Conduct testing and documentation CBC-COMPUTER SYSTEMS SERVICING
  • 69.
    LO1. ASSEMBLE COMPUTERHARDWARE ASSESSMENT CRITERIA: 1. Unit assembly is planned and prepared to ensure OH&S policies and procedures are followed in accordance with systems requirements 2. Materials necessary to complete the work are identified and obtained in accordance with established procedures and checked against systems requirements 3. Tools, equipment and testing devices needed to carry out the installation work are obtained in accordance with established procedures and checked for correct operation and safety 4. Computer hardware is assembled in accordance with established procedures and systems requirements 5. Basic-input-output-system (BIOS) configuration is performed in accordance with hardware requirements CONTENTS: - - Plan and prepare unit assembly - Identify and obtain the materials, tools and equipment in accordance with job requirements. - Follow the OH & S policies and procedures to ensure operation safety requirements - Assemble computer hardware in accordance with job and system requirements - Configuration of BIOS in accordance with hardware requirements. CONDITIONS: The students/trainees must be provided with the following: - Computer system - Anti-static wrist strap - Set of screw driver - Cutter - Allen wrench (0.05 – 0.25 inch) - Flashlight - Sharp pointed tweezers - Cable tie - Manual - Personal protective equipment(PPE) METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation CBC-COMPUTER SYSTEMS SERVICING
  • 70.
  • 71.
    LO2. PREPARE INSTALLER ASSESSMENTCRITERIA: 1. Portable bootable devices are created in accordance with software manufacturer instruction 2. Customized installers are prepared in accordance with software utilization guide and end user agreement. 3. Installation of portable applications are carried out in accordance with software user guide and software license CONTENTS: - Create bootable device - Customize installation in accordance with software manufacturer EULA. - Installing portable application. CONDITIONS: The students/trainees must be provided with the following: - Open source portable applications - Utility software - Manual - Flash drive - Computer system METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 72.
    LO3. INSTALL OPERATINGSYSTEM AND DRIVERS FOR PERIPHERALS/ DEVICES ASSESSMENT CRITERIA: 1. Operating system (OS) is installed in accordance with established installation procedures and to comply with end-user requirements 2. Peripherals/devices drivers are installed and configured in accordance with manufacturer’s instructions and/or OS installation procedures. 3. OS and drivers updates/patches are accessed and installed in accordance with manufacturer’s recommendations and requirements 4. On-going checks of the quality of the work are undertaken in accordance with established procedures CONTENTS: - Install Operating System - Install and configure peripherals/devices n accordance with manufacturer’s instructions - Updating drivers and peripherals - Undertake on-going checks to ensure quality of work CONDITIONS: The students/trainees must be provided with the following: - Operating system installer - Printer, scanner, mouse, keyboard, webcam and other peripherals - Drivers - Utility software - Notebook and pen METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 73.
    LO4. INSTALL APPLICATIONSOFTWARE ASSESSMENT CRITERIA: 1. Application software are installed based on software installation guides, end-user requirements and software license agreement 2. Variation to application software installation is carried out in accordance to customer/client requirements 3. Software updates are accessed and installed in accordance with manufacturer’s recommendations and requirements CONTENTS: - Install application software based on installation guide and software license agreement - Carry out variation to application software installation - Access and install software updates CONDITIONS: The students/trainees must be provided with the following: - Productivity tools - Utility software - Internet connection - Manual - Computer system METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 74.
    LO5. CONDUCT TESTINGAND DOCUMENTATION ASSESSMENT CRITERIA: 1. Devices / systems and/or installation is tested to determine whether it conforms to requirements 2. Stress test is conducted to ensure reliability of equipment in accordance with manufacturer’s instructions and system requirements 3. 5S and 3Rs are followed according to environmental policies 4. Documentation in relation to the test is forwarded to appropriate personnel and/or authority in accordance with requirements CONTENTS: - Test devices/systems and/or installation - Conduct stress test - Follow 5S and 3Rs according to environmental policies - Prepare and forward documentation to appropriate personnel CONDITIONS: The students/trainees must be provided with the following: - Multi-Tester - Cable tester - Manual - Notebook and pen - Computer systems - Mirror - Flash light - Anti-static wrist strap METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 75.
    UNIT OF COMPETENCY: SET-UP COMPUTER NETWORKS MODULE TITLE : SETTING-UP COMPUTER NETWORKS MODULE DESCRIPTION : This module covers the outcomes required in setting-up computers networks for LANs and small-office home-office (SOHO) systems. It consists of competencies to install network cables, set network configuration, set router/Wi-Fi/ wireless access point/repeater configuration as well as to inspect and test the configured computer networks. NOMINAL DURATION : 30 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Install network cables LO2. Set network configuration LO3. Set router/Wi-Fi/ wireless access point/repeater configuration LO4. Inspect and test the configured computer networks CBC-COMPUTER SYSTEMS SERVICING
  • 76.
    LO1. INSTALL NETWORKCABLES ASSESSMENT CRITERIA: 1. Cable routes are determined and planned in accordance with network design and actual installation site. 2. Network materials necessary to complete the work are identified and obtained in accordance with established procedures and checked against systems requirements 3. Tools, equipment and testing devices needed to carry out the installation work are obtained in accordance with established procedures and checked for correct operation and safety 4. Appropriate personal protective equipment is used and OHS policies and procedures are followed 5. Copper cable splicing is performed based on Electronic Industries Alliance/Telecommunications Industry Association (EIA/TIA) standards 6. Network cables and cable raceway are installed in accordance with established procedures and installation requirements 7. Installation work is performed and is checked to ensure no unnecessary damage has occurred and complies with requirements 8. OHS standards and 5S principles are followed according to enterprise requirements 9. Excess components and materials are disposed of based on WEEE directives and 3Rs waste management program. CONTENTS: - Determine and plan the cable route - Identify and obtain network materials necessary to complete the work - Obtain the needed tools, equipment and testing devices - Use appropriate personal protective equipment - Perform cable splicing based on standards - Install network cables and cable raceway - Perform and check installation work - Follow 5S and 3Rs CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 77.
    LO2. SET NETWORKCONFIGURATION ASSESSMENT CRITERIA: 1. Network connectivity of each terminal is checked in accordance with network design. 2. Any fault or problem in the network system is diagnosed and remedied in line with the standard operating procedures. 3. Network interface card (NIC) settings are configured in accordance with network design. 4. Communication checking between terminals are carried out in accordance with OS network configuration guides 5. Unplanned events or conditions are responded to in accordance with established procedures CONTENTS: - Check network connectivity of terminals - Diagnose and remedy fault or problem in the network System - Configure Network Interface Card settings - Carry out communication checking between Terminals - Respond to unplanned events or conditions CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration  CBC-COMPUTER SYSTEMS SERVICING
  • 78.
    LO3. SET ROUTER/WI-FI/WIRELESS ACCESS POINT/REPEATER CONFIGURATION ASSESSMENT CRITERIA: 1. Client Device systems settings are configured in accordance with manufacturers’ instructions and end-user preferences 2. Local area network (LAN) port is configured in accordance with manufacturers’ instructions and network design 3. Wide area network (WAN) port is configured in accordance with manufacturers’ instructions and network design 4. Wireless settings are configured in accordance manufacturers’ instructions, network design and end-user preferences 5. Security/Firewall/Advance settings are configured in accordance with manufacturers’ instructions and end-user preferences CONTENTS: - Configure client device system settings - Configure Local Area Network port - Configure Wide Area Network port - Configure wireless settings - Configure security/firewall/advance settings CONDITIONS: The students/trainees must be provided with the following: - Computer system - Router - Switch/hub - LAN cables - Internet connection METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 79.
    LO4. INSPECT ANDTEST THE CONFIGURED COMPUTER NETWORKS ASSESSMENT CRITERIA: 1. Final inspections are undertaken to ensure that the configuration done on the computer networks conforms with the manufacturer’s instruction/manual 2. Computer networks are checked to ensure safe operation. 3. Reports are prepared/completed according to company requirements. CONTENTS: - Undertake final inspections - Check computer networks - Prepare complete reports CONDITIONS: The students/trainees must be provided with the following: - Manual - Cable tester - Flash light - Notebook and pen METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 80.
    UNIT OF COMPETENCY: SET-UP COMPUTER SERVER MODULE TITLE : SETTING-UP COMPUTER SERVER MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes needed to set-up computer servers for LANs and SOHO systems. It consists of competencies to set-up user access and configures network services as well as to perform testing, documentation and pre-deployment procedures. NOMINAL DURATION : 30 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Set-up user access LO2. Configure network services LO3. Perform testing, documentation and pre-deployment procedures CBC-COMPUTER SYSTEMS SERVICING
  • 81.
    LO1. Set-up useraccess ASSESSMENT CRITERIA: 1. User folder is created in accordance with network operating system (NOS) features 2. User access level is configured based on NOS features and established network access policies/end-user requirements. 3. Security check is performed in accordance with established network access policies/end-user requirements. CONTENTS: - Create user folder - Configure user access level - Perform security check CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 82.
    LO2. Configure networkservices ASSESSMENT CRITERIA: 1. Normal functions of server are checked in accordance with manufacturer’s instructions 2. Required modules /add-ons are installed/updated based on NOS installation procedures 3. Network services to be configured are confirmed based on user/system requirements 4. Operation of network services are checked based on user/system requirements 5. Unplanned events or conditions are responded to in accordance with established procedures CONTENTS: - Check normal functions of server - Install/update required modules/add-ons - Confirm network services to be configured - Check operation of network services - Respond to unplanned events or conditions CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 83.
    LO2. Perform testing,documentation and pre-deployment procedures ASSESSMENT CRITERIA: 1. Pre-deployment procedures is undertaken based on enterprise policies and procedures 2. Operation and security check are undertaken based on end-user requirements 3. Reports are prepared/completed according to enterprise policies and procedures. CONTENTS: - Undertake pre-deployment procedures - Undertake and configure peripherals/devices - Prepare and complete reports CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 84.
    UNIT OF COMPETENCY: MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS MODULE TITLE : MAINTAINING AND REPAIRING COMPUTER SYSTEMS AND NETWORKS MODULE DESCRIPTION : This module covers the knowledge, skills and attitudes needed to maintain and service computer systems and networks. NOMINAL DURATION : 50 hours QUALIFICATION LEVEL : NC II SUMMARY OF LEARNING OUTCOMES: Upon completion of this module the students/trainees must be able to: LO1. Plan and prepare for maintenance and repair LO2. Maintain computer systems and networks LO3. Diagnose faults of computer systems and networks LO4. Rectify/correct defects in computer systems and networks LO5. Inspect and test the computer systems and networks CBC-COMPUTER SYSTEMS SERVICING
  • 85.
    LO1. Set-up useraccess ASSESSMENT CRITERIA: 1. Maintenance and/or Diagnosis of faults is planned and prepared in line with job requirements. 2. Tools, equipment and testing devices needed for the maintenance are obtained and checked for correct operation and safety 3. Materials necessary to complete the work are obtained in accordance with established procedures and checked against job requirements. 4. OHS policies and procedures are followed in line with job requirements. 5. Computer systems and networks for maintenance are checked against job/service order or instructions and specifications. CONTENTS: - an and prepare maintenance and/or diagnosis of faults - Obtain and check tools, equipment and testing devices - Obtain materials necessary to complete the work - Follow OHS policies and procedures - Check computer systems and networks against job/service order CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 86.
    LO2. Maintain computersystems and networks ASSESSMENT CRITERIA: 1. Appropriate personal protective equipment is used in line with standard procedures. 2. Normal function of computer systems and networks are checked in accordance with manufacturer’s instructions. 3. Scheduled/periodic maintenance is performed in accordance with manufacturer’s requirements. 4. Where necessary, needed repairs/replacements are made in accordance with established procedures. 5. Unplanned events or conditions are responded to in accordance with established procedures CONTENTS: - Use appropriate personal protective equipment - Check normal functions of computer systems and networks - Perform scheduled/periodic maintenance - Perform needed repairs and replacements - Respond to unplanned events or conditions CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 87.
    LO3. Diagnose faultsof computer systems and networks ASSESSMENT CRITERIA: 1. Appropriate personal protective equipment is used in line with standard procedures. 2. Faults or problems in the computer systems and networks are diagnosed according to requirements and in line with the standard procedures. 3. Contingency measures are managed and implemented in accordance with established procedures 4. Unplanned events or conditions are responded to in accordance with established procedures CONTENTS: - Manage and implement contingency measures CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 88.
    LO4. Rectify/correct defectsin computer systems and networks ASSESSMENT CRITERIA: 1. Appropriate personal protective equipment is used in line with standard procedures. 2. Defective components or parts are replaced or corrected without damage to the surrounding environment or services 3. Adjustments, if necessary are made in accordance with established procedures 4. Unplanned events or conditions are responded to in accordance with established procedures. CONTENTS: - Replace defective components or parts without damaging the surrounding environment or services - Make adjustments, if necessary CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 89.
    LO5. Inspect andtest the computer systems and networks ASSESSMENT CRITERIA: 1. Final inspections are undertaken to ensure that the testing conducted on the device conforms with the manufacturer’s instruction/manual 2. Computer systems and networks are checked/tested to ensure safe operation. 3. OHS standards and 5S principles are followed according to enterprise policies 4. Work site is cleaned and cleared of all debris and left in safe condition in accordance with company procedures 5. Excess components and materials are disposed of based on WEEE directives and 3Rs waste management program. 6. Report is prepared and completed according to company requirements CONTENTS: - Undertake final inspections - Check and test computer systems and networks - Clear work site from all wastes - Follow 5S and 4Rs according to environmental policies - Prepare and complete reports CONDITIONS: The students/trainees must be provided with the following: - Cable plan/procedural manual - Race way - Cable tester - Crimping tool - Wire stripper - Mask - Impact punch down tool - Cable tie - Patch panel - Modular box - Rj45 METHODOLOGIES:  Lecture-demonstration  Self-paced instruction  Group discussion ASSESSMENT METHODS:  Hands-on  Direct observation  Practical demonstration CBC-COMPUTER SYSTEMS SERVICING
  • 90.
    What is Competency-BasedCurriculum (CBC)  A competency-based curriculum is a framework or guide for the subsequent detailed development of competencies, associated methodologies, training and assessment resources.  The CBC specifies the outcomes which are consistent with the requirements of the workplace as agreed through the industry or community consultations.  CBC can be developed immediately when competency standards exist.  When competency standards do not exist, curriculum developers need to clearly define the learning outcomes to be attained. The standard of performance required must be appropriate to industry and occupational needs through the industry/enterprise or specified client group consultations. CBC-COMPUTER SYSTEMS SERVICING