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Financialindependence
- 1. Online News Financial Independence Havethe Business Models Come of Age? Presented by John Granatino 5th International Symposium on Online Journalism University of Texas, April 16, 2004
- 2. Agenda • A bitabout Belo • Original registration goals • Advertiser case study • The results
- 3. A Bit AboutBelo Belo Interactive is the Internet subsidiary of Belo – the nation’s 9th largest media company with more than 150 years of building loyal audiences. Belo Interactive is the Internet subsidiary of Belo – the nation’s 9th largest media company with more than 150 years of building loyal audiences.
- 4. A Bit AboutBelo Local market dominance • BI attracts on average 5.5 million visitors generating over 110 million page views a month. 1 • DallasNews.com and projo.com are the most visited local news and information web sites for their markets. 2 • The following Belo Interactive Web sites are the most visited local television-affiliated sites in their markets: 3 - azfamily.com, Phoenix - KGW.com, Portland - KING5.com, Seattle - KHOU.com, Houston - KVUE.com, Austin - KMOV.com, St. Louis 1. BI Web Logs, 2003 2. Nielsen//NetRatings Q2 2003 Custom Report 3. The Media Audit – Phoenix 4/03; Seattle 6/03; Austin 5/02; Portland 6/03; Houston 8/03; St. Louis, 7/03
- 5. A Bit AboutBelo Recognition from our peers • 2004 Murrow Awards: KGW.com, WFAA.com, KTVB.com, KMOV.com, WVEC.com, WWL-TV.com AP Regional Awards: Dallas, Norfolk, Portland • 2003 Sigma Delta Chi: KGW.com Online News Association: DallasNews.com EPpy award: DallasNews.com Murrow Awards: KGW.com and KREM.com AP Regional Awards: DallasNews.com, KGW.com, Projo.com • 2002 Murrow Awards: KREM.com, WFAA.com, KVUE.com, NBC6.com, WWL-TV.com NAA Digital Edge Award: Projo.com AP Regional Awards: DallasNews.com, WFAA.com, KGW.com, KVUE.com
- 6. Registration Goals 1. Identifyand value customer segments 2. Increase audience loyalty and value 3. Migrate audiences 4. Increase advertising impact
- 7. Registration Goals October 2000:Planning May 2001: Launch August 2001: 1st email sale February 2003: Audience management system May 2003: Offer targeted online advertising based on declared or behavioral data profiles September 2003: Launched broad suite of Precision Advertising Solutions October 2000: Planning May 2001: Launch August 2001: 1st email sale February 2003: Audience management system May 2003: Offer targeted online advertising based on declared or behavioral data profiles September 2003: Launched broad suite of Precision Advertising Solutions
- 8. Goal 1: Identify& Value Customers Who are your heaviest users in recency, frequencyWho are your heaviest users in recency, frequency and amount, and what do you know about them?and amount, and what do you know about them? Represent 5% of total usersRepresent 5% of total users Consume 51% of page viewsConsume 51% of page views Tend to be higher income and slightlyTend to be higher income and slightly younger than print readersyounger than print readers Do not subscribe to the newspaper (94%)Do not subscribe to the newspaper (94%)
- 9. Goal 1: Identify& Value Customers Interests/HobbiesInterests/Hobbies DemographicsDemographics Male 53% Female 47% $0-$19,999 11% $20,000-$34,999 12% $35,000-$49,999 15% $50,000-$74,999 21% $75,000-$99,999 17% $100,000+ 24% 13-17 Years Old 2% 18-24 Years Old 10% 25-34 Years Old 25% 35-44 Years Old 26% 45-54 Years Old 26% 55-64 Years Old 11% BI’s customer profileBI’s customer profile 6.3 million registrations 1.9 Million targeted email subscribers 6.3 million registrations 1.9 Million targeted email subscribers Automotive 14% Books/Literature 23% Computers/Technology 22% Cooking 24% Electronics 13% Entertainment/Movies 35% Finance/Stock Market 13% Gaming Internet/Computer 12% Golf 13% Health & Fitness 24% Home Improvement 22% Music 30% Outdoor Activities 22% Shopping 18% Sports 31% Travel 28% 62% 77%
- 10. Goal 2: GrowAudience Value New visitor/TrialNew visitor/Trial Retention/GrowthRetention/Growth Loyal customerLoyal customer GrowGrow loyalty/loyalty/ usageusage • NewsNews • CustomerCustomer experienceexperience • PromotionPromotion
- 11. Goal 2: GrowAudience Value Full audience management • Technology enables “behavioral” tracking on our websites • Integrates registration data to enable demographic or interest category targeting • Ad server designed to predict, deliver, report on audience segments REGISTER AUDIENCE DEFINE AUDIENCE GROUPS DELIVER TARGETED ADVERTISING Ad Serving System MEASURE BEHAVIOR Audience Management System
- 12. Goal 2: GrowAudience Value Online ads can be served based on: Content Section News Sports Weather Business Entertainment Traditional site targeting Traditional site targeting Demographics Gender Income Age Lifestyle/Interest Entertainment Shopping Travel Purchase Intent Real Estate Employment Automotive Financial New targeting options New targeting options
- 13. Goal 3: MigrateAudiences Dallas Morning News circulation (785,000) DallasNews.com registered users (1,825,000) Reach opportunity from online Reach opportunity for BI Frequency from duplicated audience (As of Jan, 2004)(As of Jan, 2004)
- 14. Goal 4: IncreaseAdvertising Impact Unleash the Internet’s power to deliver “one to one” orUnleash the Internet’s power to deliver “one to one” or addressable marketing.addressable marketing. Define specific audiences – beDefine specific audiences – be likelike traditional mediatraditional media Increase results – Relevance, efficiency, performanceIncrease results – Relevance, efficiency, performance Develop unique solutions – beDevelop unique solutions – be differentdifferent than traditionalthan traditional mediamedia
- 15. Goal 4: IncreaseAdvertising Impact We are able to deliver targeted messages directly to advertisers’ most valuable customers, no matter where those customers travel throughout our sites.
- 16. Goal 4: IncreaseAdvertising Impact Traditional placement: reach large groups with similar profiles
- 17. Goal 4: IncreaseAdvertising Impact Client’s message will only reach most valued customer segment, no matter where customer travels on our site Client’s message will only reach most valued customer segment, no matter where customer travels on our site Precision placement hits the exact target every time
- 18. Goal 4: IncreaseAdvertising Impact Targeted Segments: Visitors to the automotive section of DallasNews.com in the past 30 days Measurable Results: »Response rate of 7.7% »Credit applications doubled »Mitsubishi automobile searches increased by 17% on site »Campaign generated 44% of calls at a time when eight promotions were running in other media Targeted Segments: Visitors to the automotive section of DallasNews.com in the past 30 days Measurable Results: »Response rate of 7.7% »Credit applications doubled »Mitsubishi automobile searches increased by 17% on site »Campaign generated 44% of calls at a time when eight promotions were running in other media Targeted Campaign Yields Dramatic Results for Auto Dealer
- 19. Results: A CompetitiveAdvantage Untargeted audiences: Commodity impressions Lower performance Low consumer relevance Unknown audience reach Targeted audiences: Powerful delivery combinations Efficiency Superior performance Audience relevance Reach and frequency
- 20. Results: More Efficiencyfor Advertisers • Email revenue more than doubled in 2003 Since 2002, we have delivered more than 1,500 email campaigns We now have over 700 email clients • Average CPM for a targeted campaign is more than double an untargeted CPM We have delivered more than 150 targeted campaigns We now have over 50 targeted clients and 20 were new clients to Belo Interactive • I can pay for a larger news staff Belo spends its money disproportionately on journalists, so success in targeting leads to success in content
- 21. Results: More Moneyfor the Web Site Targeted Revenue as % of Total 0% 4% 8% 12% 16% 20% 24% 2002 2003 2004 Expectation DallasNews.com targeting revenue grew 143% from the first quarter of 2003 to the last quarter
- 22. Online News Financial Independence Havethe Business Models Come of Age? Presented by John Granatino 5th International Symposium on Online Journalism University of Texas, April 16, 2004
Editor's Notes
- #2 Bait: The online news industry has had quite a run, starting from being a $0 billion business a decade ago to a $X billion business in 2004. Sure, there was that bubble a few years back, but even without it, online news operations are growing, the content is becoming more sophisticated and audience numbers are through the roof. What could go wrong? Pitfall: The value trendline of the audiences we develop is declining. If we continue to deliver unknown, untargeted audiences to advertisers we will find ourselves relegated to a commodity impression buy where only volume counts. For companies like Belo, a commodity buy based on volume is not a fight we can win vs. yahoo, aol and other national portals. Solution: Belo Interactive’s registration initiative is one component of a plan to capitalize on the power of one to one marketing made possibly by the internet. At the same time, it creates opportunities for us to glean greater value for the audiences we build with our web sites. This morning, I’ll share with you Belo Interactive’s targeting options developed from registration. By the end of the presentation, I hope you will have a sense of how we are using the data we collect to serve our visitors and our advertisers and that you will gain ideas for your own registration strategies.
- #4 About Belo Growing markets Clusters in NW, SW, TX Enduring local brands Operate as high quality local information provider Broadcast station news casts grow lead in’s – despite network affiliation Results BI is number 1 or 2 in all broadcast markets Newspapers like TDMN are some of the best in the nation with superior circulation GROWTH Quality = Belo culture. We extend this to online results… (next slide)
- #6 Although we take greatest pride from the continued loyalty of our customers to our sites, there is no question but that there is a special honor in being recognized by your peers for meritorious performance. Belo is a journalistically-driven media company, which I don’t mind telling you is refreshing in this day and age. In the last month, two of our local TV stations have won Peabody awards, the highest pinnacle in the broadcast news world, and the Dallas Morning News won a Pulitzer prize for photography and the Providence Journal was finalist in another Pulitzer category. At Belo Interactive, we have won 13 Edward R. Murrow awards in the last three years, as well as the prestigious Sigma Delta Chi award from the Society of Professional Journalists, won by our Web site in Portland, Oregon. Why do I go on about this in a presentation about changing online business models? For one simple reason: If we did not enjoy the financial successes we have, I would not be able to hire the number of experienced journalists that work at our sites.
- #7 When we started registering customers in 2001, we had some very specific goals in mind Establish baseline by identifying customer segments. Increase participation and Efficiency with audience acquisition – we focused acquisition efforts on high value audience segments We wanted to migrate our audiences, from newspaper, television station to us… from us to them Finally, and most significantly for our business model, we wanted to change the way advertising is bought and sold online, more efficient, more effective
- #8 Registration story October 2000, began planning to take advantage of Internet “one to one” marketing capabilities Belo Interactive is recognized nationally as a leader in delivering effective targeting capabilities online and through email. In fact, Belo Interactive is one of the first interactive media companies to… Register Web site visitors Deliver targeted emails to its registered users Offer targeted online advertising Registrants provide demographic and lifestyle information - Geography- Income - Age- Lifestyle/Interests - Gender- Media Usage Over 6 million registered users Nearly 1.8 million subscribers to permission email service
- #9 Establishing a value of a customer or segment is similar to what we do with newspaper circulation… There are some geographies where home delivery is simply not a reasonable value for the paper – either because of cost or advertisers demand… Similarly, some online customers are simply not valuable enough for us – as a network of local news and information Web sites -- to pursue. We can’t know that, however, until we know something about our customers and their habits. What we found out was shocking on some level. Our most valuable customers – in terms of the recency and frequency of their visits – comprise a group of about 5% of visitors, and the consumer more than 50% of page views.
- #10 Audiences come to us for a wide variety of needs, from local news, sports, entertainment, (etc). Unlike niche sites, Gives us strong local audience with wide range of targeting capabilities. In our local markets, we are significantly deeper than national sites, truly reach audiences Dayparts are emerging online and the daytime, at work audience is our specialty… reach audience when no other media can HH income 50k plus – reflective of the internet population, high quality disposable income Prime buying demo of 25-54… 77% of our registered user
- #11 Now that we have identified our audience segments, next we wanted to grow the value of those segments. This meant walking them down the experience chain from being a newly acquired visitor to a satisfied and loyal customer. We have several methods for doing that. The first of course is the quality and immediacy of our news report (the more that people see that we have the latest information, the more likely they are to come back again and again). Other methods include easy of customer experience and, especially, promotion of our Web sites by our affiliated television stations and newspapers.
- #12 This is the one “technology” slide Take registration data PLUS measure site behavior Feed into audience management system… Significant investment in ad serving to ensure appropriate delivery of messages Importance of managing/delivering audience profile – Registration/ behavior not mutually exclusive, but powerful in combination. This allows us to supply targeted solutions based behavioral data from user patterns on our web site, declared data regarding demographics or interest and combinations of both declared and behavioral…
- #13 Starting with our online/website distribution…. Target advertisments to these declared and behavioral segments – right now… Continue to adjust our targeting segments based on advertiser demand…
- #14 Having identified the audience and having taken steps to advance our customers from trial to loyalty, we can now be much more sophisticated about migrating the audience. This Venn chart is intended to represent the overall audience that is interested in news and information about Dallas. The yellow segment is newspaper readership and the blue segment is online viewership. The green area in the middle represents duplicated audience that is consuming both media. For the Web site, the newspaper readership represents an opportunity to grow reach. For the newspaper, the online site represents an opportunity for *it* to grow reach. And the green segment represents an opportunity to provide frequency to advertisers who are seeking that.
- #15 Having measured our audience, having improved its value and having enhanced our reach and frequency through partnership with our affiliated newspapers and television stations, we were ready to increase the impact of our advertisers’ sales messages. In some ways, we wanted to be similar to traditional media… especially be defining specific audiences. But we also wanted to increase the results our advertisers could expect, through the efficiency and performance that an addressable digital medium could offer. Where the real gain for us would come, however, was in developing unique solutions for our advertisers, solutions that print or broadcast could never offer, owing to the restrictions of their media.
- #17 Precision Placement is an established mode of buy online… Comcast places ad in sports and is branded to any individuals who visit sports page In this case, sports will skew male, but has wide variety of individuals… 30% female Not an effective at targeting specific demos of audience, Use placement for the powerful context of the information and advertiser affiliation with brands…
- #18 Inverting the Traditional Placement model…. Identify a target audience and deliver ads where ever they go on site… Not specific to content, specific to audience Demographically, behaviorally or combinations of both (Use example target Females, interested in travel)… expand slightly
- #19 Highlight targeting results… Point, reaching individuals at the right time in the purchasing cycle delivers results Note: 7.7% response of unique individuals reached (call, click) Universe (55,000)
- #20 Prior to registration: We used to be…. Since registration: We are becoming… If I were competing with myself, I feel better about my competitive advantages today than the ones we had a few years ago.
- #22 Is registration/targeting another hot idea destined to fall short on its promise of opportunity Or Will it deliver significant financial impact