"Understanding your data asset. What’s out
 there, what it means and why it matters"
          Stuart Colman, Athens 28th June 2012
2
What’s it like in a world with no targeting?
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6/29/2012                7
Thursday 28th June 2012
        A day in the life of the internet…


Today, the Indexed Web contains at least 8.04 billion pages…
… and enough information will be consumed
 by internet traffic to fill 168 million DVDs.
294 BILLION emails will be sent today…
(it would take 2 years to process that much snail mail in the US)
… and 2 million blog posts will be written, which is enough
           to fill Time Magazine for 770 years.
172 million different people will visit Facebook, generating in excess
               of 10 billion minutes of viewing time…
… and 864,000 hours of video will be uploaded to YouTube…
(22 million hours of tv and movies will be watched on Netflix)
… with the average person spending 14.6 minutes looking at porn.
18.7 million hours of music will be streamed on Pandora…
    (If a single computer started streaming this in 1AD,
               it would still be streaming now)
and today, more iPhones will be sold than babies born (378k vs 371k).
Every 2 days, we create as much information as we did
     from the dawn of civilisation up until 2003

                  Thanks Eric Schmidt and Matt Silvermann
• Test
      – Test
            • Test
                – test




6/29/2012                18
So, why does this matter, and
what have we possible
forgotten…?
People buy products…
Not technology…
Not channels…
Not fads…
Not gimmicks…
People buy products…
• Test
      – Test
            • Test
                – test




6/29/2012                27
Data Management
           audience data comes from many places…

Online behavior                            Registration


Workplace
                                               Searches
attributes


Ad views                                           Geo/DMA



 Transactions                            3rd party partners


                       Offline data


                            30
Understand your data…
Interest

Intent

Recency
Hard


Soft


Implied
All data is created equal…?
Same ingredients, different results


 Steel
 Aluminum
 Plastic
 Rubber
 Glass
 Leather
The Importance of Data
Management Platforms (DMP)
Your audience is in silos


                                3rd Party
            Email List         Microsite        Facebook   Search Data
                                                   Page
                           Offline
                         Registration
                            Data            Advertiser
                                             On-Site
                                            Behaviour




6/29/2012                                                                39
Single view of your audience


                                3rd Party
            Email List         Microsite        Facebook   Search Data
                                                   Page
                           Offline
                         Registration
                            Data            Advertiser
                                             On-Site
                                            Behaviour




6/29/2012
                                DMP                                      40
Defining precise audiences




                             41
BMW, who is going to buy your car?

            In-Market Executive Car Buyers

Audience:                    Audience:
•   Male                    • Viewing car related content on
•   Professionals             sites
•   High incomes            • Reading reviews on
•   34-55 yrs.                BMW, Audi, Aston
•   University educated       Martin, Porsche
•   Adventurous aspirations • Searching on terms to find
                              executive cars
                            • Getting insurance quotes
                            • Carrying this out 8 times in the
                              last 3 weeks                 42
Attribute the right value
      to your data…
Data Management
Website           3rd-Party Data Sources   Datalogix
partners                                   Targus
Affiliated                                 Nielsen
sites                                      Bluekai
Offline                 2nd-Party          And MORE
database              Partners’ Sites
Social media
fan pages
                       Proprietary
                          Data             Website
Over 300                                   traffic
standard                                   Registration
audience                                   Commerce
segments                                   Offline data
representing
                    AudienceScience        E-mails
the entire
purchase               Segments            Geo
funnel                                     Searches



                            44
Don’t just take my word for it…

“The future [of advertising] will be about
people and we should put people at the core.
Because people are analog and we have
feelings, hopes and desires, successful marketing will
combine art and science, media and
message, paid, owned and earned and a lot of
combinations of the analog and digital world.”
             – Rishad Tobaccowala
              Chief Strategy and Innovation Officer, VivaKi
              Huffington Post, 3 October 11


                                                       45
The issue of performance…
When was the last time you clicked on an ad…?



                                                47
0.1% - average campaign click thro’ rate...
NATURAL BORN CLICKERS STUDY
Age Level Indices against Total Internet


Non-Clickers                Light Clickers                    Heavy Clickers




                Income Level Indices against Total Internet


Non-Clickers                 Light Clickers                   Heavy Clickers
Age Level Indices against Total Internet


                     Heavy Clickers                                                 Social Networking
                                                                                     Heavy Clickers
200


175


150


125


100


75


50
      2-11   12-17    18-24   25-34   35-44   45-54   55-64   65+   2-11   12-17   18-24   25-34   35-44   45-54   55-64   65+
Natural Born Clickers: Headline Results
YOU are the Network




54
YOU are the Network




55
YOU are the Network




56
The Inventory Pyramid


 Premium Known
     Brand




  Longer                    Low CTR & High Conversion
 tail non-
  Brand

Gaming and
   Chat                     High CTR & Low Conversion
So if it’s not about clicks, where is the value…?
Major Retailer
                                              Enhancing campaign ROI


•   Goal
      – Multi-channel home furnishings retailer wanted to gain a deeper intelligence of their
        customers’ on site activity and use this information to build audience segments that
        garnered the best Return on Investment (ROI)

•   Results
      – ROI improved by 160% when compared to the previous non-targeted campaign
      – Advanced Targeting Segments out performed Site Re-Targeting by 185%
      – After revising creative and landing pages to accurately reflect targeted audience, the
        custom targeted segment experienced a 225% increase in ROI compared to the
        previously used contextual buy
      – Main Objective in Campaign was for 10:1 ROI. Total ROI exceeded 30:1 meaning every
        Euro spent returned €30 in revenue!




6/29/2012                                                                                        59
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      – Test
            • Test
                – test




6/29/2012                60
People buy products…
So what do those people really think abiout
        advertising and targeting?
Consumers & Online Privacy: 2012




                                   29 June 2012
Users understand the need
                  for advertising…
                            How happy, or unhappy, are people to see different
                                forms of advertising on different media?
                                                       Happy      Neither     Unhappy
                                               52%
             48%                                                                 47%
                              43%                               44%                               43%                 44%
                                    39%            38%             40%                 38%           39%           37%
                  34%


                                      18%                                                                18%               20%
                      18%                                               16%               15%
                                                       10%




             TV Channels Radio Stations Magazines &   News and Retail websites                     Search            Social
                                           Print    entertainment                                  Engines         Networking
                                        Newspapers    websites                                                        sites



Apart from BBC services (which are paid for by the licence fee), lots of media use advertising to enable them to provide
you with TV programmes, newspaper articles and websites. To what extent are you happy or unhappy to see advertising
on these media, given the services it helps provide?
Base: All Adult Internet Users in the last month (2001)
Only one in ten internet users
                  would pay for ad free content
         61% expect of people think that a large proportion of the internet would
                            disappear without advertising

      I expect a large proportion of the internet would disappear
                          without advertising                                                                                61%

          I'm happy to see advertising on the internet because it
                 makes it possible for me to use websites                                                             52%

       I didn't know that paid for results on search engines mean
                       that I can use them for free                                           25%

      I didn't know that advertising paid for much of the content I
                                see online                                                  22%

     I would be happy to pay for websites that I currently use for
                                                                                  10%                Differing perspectives
         free if they removed the advertising from their sites
                                                                                                       depending on age
                                                                                                           13% - 16-24
                                                      None of these             8%
                                                                                                             8% - 55+


                                                                                                                 65
Websites like Google, Facebook and MailOnline (Daily Mail Online) are able to provide content for you because they make
money from advertising. Please choose the statements that you agree with. Base: All adult internet users in the last month (2001)
Users expect advertising online
                   and majority find it helpful
               Over three quarters of internet users agree that they expect to see
                                   advertising on the internet
                                                                             Disagree          Neither        Agree

            I expect to see advertising on the internet 5% 17%                                    78%



                      I notice advertising on the internet             19%       19%                   62%



             Advertising on the internet can be helpful              14%         28%                    58%


              I have purchased a product or service
                                                                              47%                22%          31%
            because of an advertisement I saw online
                                                                                               A third of people claim to
                                                                                               have made a purchase
                                                                                               because of an online Ad
Still thinking about advertising, to what extent do you agree or disagree with the following statements?.
Base: All adult internet users in the last month (2001)
Ads that give special offers
                   are most useful

                                             42% liked            20% liked
                                             “Ads that give       “Ads that offer me the
                                             me special           chance to click
                                             offers”              through and find
                                                                  more info”

                                             30% liked           14% liked
                                               “Ads that         “Ads that remind me of
                                          remind me of           advertisements that I’ve
                                             products or         seen in other media –
                                        services that I’m        for example TV ads”
                                           interested in”

                            23% liked
                            “Ads that are
                            entertaining
                                and well
                               designed”
Which types of online advertising, if any, do you find useful?
Base: All adult internet users in the last month (2001)
Younger users have a greater
                   propensity towards advertising…


                    16-24         25-44        45-54         55+




                                                                             81% 79% 77% 75%
                74%                           68%
                      65%                           61%
                            57%
                                  49%                     49% 52%
                                                                                                             40% 35%
                                                                                                                       23% 24%


            I notice advertising on Advertising on the                       I expect to see                 Have purchased
                  the internet     internet can be helpful                  advertising on the                product/service
                                                                                 internet                   because of ad I saw
                                                                                                                  online
                                                                  % Agree

Still thinking about advertising, to what extent do you agree or disagree with the following statements?.
Base: All adult internet users in the last month (2001)
Over half prefer to see ads that
                  are relevant to their interests
          Most internet users would rather see a low number of relevant ads online
                           than a high number of less relevant ones

                                                                                                    Disagree      Neither     Agree
       I'd rather see a low number of relevant ads online than a high
                          number of less relevant ads                        7%          34%                      59%

         Rather see advertising online that is relevant to my interests       11%           35%                     55%

               Advertising on sites I visit is usually completely random        20%              35%                  45%

         I accept that for free services companies need access to my
                               online behaviour info                               29%               31%               40%

       Would like to know more about how online advertising is made
                              more relevant                                        29%                  39%                 33%

                        Seen increasing amount of relevent advertising              31%                     39%             30%




Thinking about online advertising, to what extent do you agree or disagree with the following statements?
Base: All adult internet users in the last month (2001)
People are happy to see relevant
                   ads in exchange for quality content

                                                                                       Disagree              Neither            Agree

         I am happy to see relevant advertising if it means
                                                            12%                           33%                    55%
              the sites I visit give me quality content




           I am happy for advertisers to show me relevant
              advertisements based on my previous web                            24%            31%                 45%
                         browsing activities




               Information used to show me advertisements
                                                                              14%            43%                    43%
                relevant to my interests does not identify me




Showing advertising that is relevant to you can be done by using web browsing information. The information used does
not identify you as an individual; it just matches categories of online activities (e.g. visiting car websites) with possible
advertisements (e.g. for new cars) To what extent do you agree or disagree with the following statements?.
Base: All adult internet users in the last month (2001)
Attitudes to advertising
differ by age group

                                    16-24 yrs        55+ yrs

Happy to see relevant ads
if I get quality content             61%             51%
Happy to see relevant ads
based on browsing                    58%             38%


 •   16 – 24’s happy to see relevant ads in exchange for quality
     content
 •   Over 55’s less accepting of relevant ads based on
     browsing history
Users understand the need
       for advertising online

• Internet users are generally happy to see advertising across all
 media


• Internet users expect to see advertising online and understand
 the need for advertising to provide the content they want


• The majority think that online advertising can be helpful and
 prefer to see relevant advertising


• Younger age groups are more positive about advertising and
 more likely to be happy for their browsing activities to be used
What to remember from my presentation…
75

Understanding your data asset

  • 1.
    "Understanding your dataasset. What’s out there, what it means and why it matters" Stuart Colman, Athens 28th June 2012
  • 2.
  • 3.
    What’s it likein a world with no targeting?
  • 7.
    • Test – Test • Test – test 6/29/2012 7
  • 8.
    Thursday 28th June2012 A day in the life of the internet… Today, the Indexed Web contains at least 8.04 billion pages…
  • 9.
    … and enoughinformation will be consumed by internet traffic to fill 168 million DVDs.
  • 10.
    294 BILLION emailswill be sent today… (it would take 2 years to process that much snail mail in the US)
  • 11.
    … and 2million blog posts will be written, which is enough to fill Time Magazine for 770 years.
  • 12.
    172 million differentpeople will visit Facebook, generating in excess of 10 billion minutes of viewing time…
  • 13.
    … and 864,000hours of video will be uploaded to YouTube… (22 million hours of tv and movies will be watched on Netflix)
  • 14.
    … with theaverage person spending 14.6 minutes looking at porn.
  • 15.
    18.7 million hoursof music will be streamed on Pandora… (If a single computer started streaming this in 1AD, it would still be streaming now)
  • 16.
    and today, moreiPhones will be sold than babies born (378k vs 371k).
  • 17.
    Every 2 days,we create as much information as we did from the dawn of civilisation up until 2003 Thanks Eric Schmidt and Matt Silvermann
  • 18.
    • Test – Test • Test – test 6/29/2012 18
  • 20.
    So, why doesthis matter, and what have we possible forgotten…?
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
    • Test – Test • Test – test 6/29/2012 27
  • 30.
    Data Management audience data comes from many places… Online behavior Registration Workplace Searches attributes Ad views Geo/DMA Transactions 3rd party partners Offline data 30
  • 32.
  • 33.
  • 34.
  • 35.
    All data iscreated equal…?
  • 37.
    Same ingredients, differentresults Steel Aluminum Plastic Rubber Glass Leather
  • 38.
    The Importance ofData Management Platforms (DMP)
  • 39.
    Your audience isin silos 3rd Party Email List Microsite Facebook Search Data Page Offline Registration Data Advertiser On-Site Behaviour 6/29/2012 39
  • 40.
    Single view ofyour audience 3rd Party Email List Microsite Facebook Search Data Page Offline Registration Data Advertiser On-Site Behaviour 6/29/2012 DMP 40
  • 41.
  • 42.
    BMW, who isgoing to buy your car? In-Market Executive Car Buyers Audience: Audience: • Male • Viewing car related content on • Professionals sites • High incomes • Reading reviews on • 34-55 yrs. BMW, Audi, Aston • University educated Martin, Porsche • Adventurous aspirations • Searching on terms to find executive cars • Getting insurance quotes • Carrying this out 8 times in the last 3 weeks 42
  • 43.
    Attribute the rightvalue to your data…
  • 44.
    Data Management Website 3rd-Party Data Sources Datalogix partners Targus Affiliated Nielsen sites Bluekai Offline 2nd-Party And MORE database Partners’ Sites Social media fan pages Proprietary Data Website Over 300 traffic standard Registration audience Commerce segments Offline data representing AudienceScience E-mails the entire purchase Segments Geo funnel Searches 44
  • 45.
    Don’t just takemy word for it… “The future [of advertising] will be about people and we should put people at the core. Because people are analog and we have feelings, hopes and desires, successful marketing will combine art and science, media and message, paid, owned and earned and a lot of combinations of the analog and digital world.” – Rishad Tobaccowala Chief Strategy and Innovation Officer, VivaKi Huffington Post, 3 October 11 45
  • 46.
    The issue ofperformance…
  • 47.
    When was thelast time you clicked on an ad…? 47
  • 48.
    0.1% - averagecampaign click thro’ rate...
  • 50.
  • 51.
    Age Level Indicesagainst Total Internet Non-Clickers Light Clickers Heavy Clickers Income Level Indices against Total Internet Non-Clickers Light Clickers Heavy Clickers
  • 52.
    Age Level Indicesagainst Total Internet Heavy Clickers Social Networking Heavy Clickers 200 175 150 125 100 75 50 2-11 12-17 18-24 25-34 35-44 45-54 55-64 65+ 2-11 12-17 18-24 25-34 35-44 45-54 55-64 65+
  • 53.
    Natural Born Clickers:Headline Results
  • 54.
    YOU are theNetwork 54
  • 55.
    YOU are theNetwork 55
  • 56.
    YOU are theNetwork 56
  • 57.
    The Inventory Pyramid Premium Known Brand Longer Low CTR & High Conversion tail non- Brand Gaming and Chat High CTR & Low Conversion
  • 58.
    So if it’snot about clicks, where is the value…?
  • 59.
    Major Retailer Enhancing campaign ROI • Goal – Multi-channel home furnishings retailer wanted to gain a deeper intelligence of their customers’ on site activity and use this information to build audience segments that garnered the best Return on Investment (ROI) • Results – ROI improved by 160% when compared to the previous non-targeted campaign – Advanced Targeting Segments out performed Site Re-Targeting by 185% – After revising creative and landing pages to accurately reflect targeted audience, the custom targeted segment experienced a 225% increase in ROI compared to the previously used contextual buy – Main Objective in Campaign was for 10:1 ROI. Total ROI exceeded 30:1 meaning every Euro spent returned €30 in revenue! 6/29/2012 59
  • 60.
    • Test – Test • Test – test 6/29/2012 60
  • 61.
  • 62.
    So what dothose people really think abiout advertising and targeting?
  • 63.
    Consumers & OnlinePrivacy: 2012 29 June 2012
  • 64.
    Users understand theneed for advertising… How happy, or unhappy, are people to see different forms of advertising on different media? Happy Neither Unhappy 52% 48% 47% 43% 44% 43% 44% 39% 38% 40% 38% 39% 37% 34% 18% 18% 20% 18% 16% 15% 10% TV Channels Radio Stations Magazines & News and Retail websites Search Social Print entertainment Engines Networking Newspapers websites sites Apart from BBC services (which are paid for by the licence fee), lots of media use advertising to enable them to provide you with TV programmes, newspaper articles and websites. To what extent are you happy or unhappy to see advertising on these media, given the services it helps provide? Base: All Adult Internet Users in the last month (2001)
  • 65.
    Only one inten internet users would pay for ad free content 61% expect of people think that a large proportion of the internet would disappear without advertising I expect a large proportion of the internet would disappear without advertising 61% I'm happy to see advertising on the internet because it makes it possible for me to use websites 52% I didn't know that paid for results on search engines mean that I can use them for free 25% I didn't know that advertising paid for much of the content I see online 22% I would be happy to pay for websites that I currently use for 10% Differing perspectives free if they removed the advertising from their sites depending on age 13% - 16-24 None of these 8% 8% - 55+ 65 Websites like Google, Facebook and MailOnline (Daily Mail Online) are able to provide content for you because they make money from advertising. Please choose the statements that you agree with. Base: All adult internet users in the last month (2001)
  • 66.
    Users expect advertisingonline and majority find it helpful Over three quarters of internet users agree that they expect to see advertising on the internet Disagree Neither Agree I expect to see advertising on the internet 5% 17% 78% I notice advertising on the internet 19% 19% 62% Advertising on the internet can be helpful 14% 28% 58% I have purchased a product or service 47% 22% 31% because of an advertisement I saw online A third of people claim to have made a purchase because of an online Ad Still thinking about advertising, to what extent do you agree or disagree with the following statements?. Base: All adult internet users in the last month (2001)
  • 67.
    Ads that givespecial offers are most useful 42% liked 20% liked “Ads that give “Ads that offer me the me special chance to click offers” through and find more info” 30% liked 14% liked “Ads that “Ads that remind me of remind me of advertisements that I’ve products or seen in other media – services that I’m for example TV ads” interested in” 23% liked “Ads that are entertaining and well designed” Which types of online advertising, if any, do you find useful? Base: All adult internet users in the last month (2001)
  • 68.
    Younger users havea greater propensity towards advertising… 16-24 25-44 45-54 55+ 81% 79% 77% 75% 74% 68% 65% 61% 57% 49% 49% 52% 40% 35% 23% 24% I notice advertising on Advertising on the I expect to see Have purchased the internet internet can be helpful advertising on the product/service internet because of ad I saw online % Agree Still thinking about advertising, to what extent do you agree or disagree with the following statements?. Base: All adult internet users in the last month (2001)
  • 69.
    Over half preferto see ads that are relevant to their interests Most internet users would rather see a low number of relevant ads online than a high number of less relevant ones Disagree Neither Agree I'd rather see a low number of relevant ads online than a high number of less relevant ads 7% 34% 59% Rather see advertising online that is relevant to my interests 11% 35% 55% Advertising on sites I visit is usually completely random 20% 35% 45% I accept that for free services companies need access to my online behaviour info 29% 31% 40% Would like to know more about how online advertising is made more relevant 29% 39% 33% Seen increasing amount of relevent advertising 31% 39% 30% Thinking about online advertising, to what extent do you agree or disagree with the following statements? Base: All adult internet users in the last month (2001)
  • 70.
    People are happyto see relevant ads in exchange for quality content Disagree Neither Agree I am happy to see relevant advertising if it means 12% 33% 55% the sites I visit give me quality content I am happy for advertisers to show me relevant advertisements based on my previous web 24% 31% 45% browsing activities Information used to show me advertisements 14% 43% 43% relevant to my interests does not identify me Showing advertising that is relevant to you can be done by using web browsing information. The information used does not identify you as an individual; it just matches categories of online activities (e.g. visiting car websites) with possible advertisements (e.g. for new cars) To what extent do you agree or disagree with the following statements?. Base: All adult internet users in the last month (2001)
  • 71.
    Attitudes to advertising differby age group 16-24 yrs 55+ yrs Happy to see relevant ads if I get quality content 61% 51% Happy to see relevant ads based on browsing 58% 38% • 16 – 24’s happy to see relevant ads in exchange for quality content • Over 55’s less accepting of relevant ads based on browsing history
  • 72.
    Users understand theneed for advertising online • Internet users are generally happy to see advertising across all media • Internet users expect to see advertising online and understand the need for advertising to provide the content they want • The majority think that online advertising can be helpful and prefer to see relevant advertising • Younger age groups are more positive about advertising and more likely to be happy for their browsing activities to be used
  • 73.
    What to rememberfrom my presentation…
  • 75.

Editor's Notes

  • #8 One stop access…Last line:Win – win relationships in both a 1:1 environment and programmatic buying ecosystem
  • #19 One stop access…Last line:Win – win relationships in both a 1:1 environment and programmatic buying ecosystem
  • #28 One stop access…Last line:Win – win relationships in both a 1:1 environment and programmatic buying ecosystem
  • #43 Both target audiences are relevant.One is a factual and broad audience. Does not take into account if they are in-market or any recency factors.The other is based on people who could well be in the market to buy the car. They may be female, they may be 60+ but they are performing actions that make them a much better prospect than simply a demographically-defined audience. Importantly, the key criteria of recent and frequency can be brought into play.
  • #61 One stop access…Last line:Win – win relationships in both a 1:1 environment and programmatic buying ecosystem