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Stronger Together
Tuesday 7 July 2015
Dr Wendy Thomson, CBE
Managing Director
Norfolk County Council
Norfolk’s changing picture
There were 618,000 people in Norfolk and
most of them:
• Left school at 16
• Worked in distribution, manufacturing or
agriculture
• Earned £16 a week
• Lived with or near extended family (Two
married parents)
• Had telephone, TV and radio
• Started to run own car
• Had a life expectancy of 72 years - 16%
were 65 or older
40 years ago…
Norfolk’s changing picture
There are 870,000 people in Norfolk and most of
them:
• Stay in some form of education or training until 18
• Work for 10 major employers or small businesses
• Earn £438 a week
• Live in different groups (single parents, step
parents, single older people)
• Are connected to the world by technology
• Have one car or more
• Live beyond 80 (but varies across areas) – 23% are
65 or older
Today…
Financial context
Since 2010, the Government’s direction of travel
has been “self-sufficiency” for local government.
Over the last five years, we have met the triple
challenge of:
• Funding cuts from government
• Unavoidable spending increases,
particularly on people services
• No increase to council tax to protect the
tax payers’ purse
Impact of reductions
•Between 2011 and 2016, the Council will have
made savings of £245m
•Many have been through efficiencies
•The Council has got smaller – a reduction of
one third staff between 2010 and 2014
•Services have been cut – and the third sector
has borne a share of those cuts
• We expect our grant from Government to
reduce even more
• Cuts are continuing, having to deliver more
with less
• Cannot continually trim the edges any
further (salami slicing)
• We have to be radical and do things
differently
• There is a small window in which to make
a big change
Looking ahead to 2019
Financial prospects
£m
2016-17 42.028
2017-18 43.651
2018-19 24.914
Savings to be identified 110.593
Previously agreed savings 33.875
Total savings to deliver 144.468
• We expect our funding from central
Government to reduce further, so we are
planning on the basis of a shortfall of
£144m, in next 3 years
•Already agreed over
£33m of savings for future
years, but even with these
savings, the shortfall we
have to plan for is
significant:
Re-imagining Norfolk
The council’s strategy for change
1. Norfolk’s ambitions and priorities – placing
people at the forefront of our plans, making sure
everything we do improves their opportunities and
wellbeing.
2. A ‘Norfolk public service’ – working with other
partners to provide seamless, targeted services
designed around people’s lives, achieving better
outcomes at less cost
3. Improving the Council’s internal organisation –
more strategic, smaller, able to change swiftly while
saving money
System leadership
Devolution
Business rates pooling
Strategic master
planning
Collective leadership
“Getting
in Shape”
–
Children’s
Services
Working in localities
Enabling communities
“Promoting
independe
nce” in
adults
“Customer
Services”
channel
shift
“Business
Strategy”
Where
should we
trade in the
market?
Whole
system
strategy for
waste
Re-imagining NorfolkCommunications
Engagement
Norfolk’s Ambitions
A Norfolk “public service”
Being the organisation
we need to be
This part of Re-Imagining Norfolk is
about our outward facing role for Norfolk
as a place. We need a clear vision for
Norfolk as a place to live work and to do
business. We need to use our influence
and system leadership role to achieve
that vision
Not about structures or about jurisdictions. But
making “virtual” Norfolk public service. Re-
designing to give people greater independence,
shifting the balance towards early help and
intervention
The council will need to be a very
different organisation to lead and
deliver these changes. More strategic
with the right attitudes and skills, able
to change at pace while shedding cost
Single public
estate
DNA / ICT
Reshaping the
organisation &
its capacity
Aligning change
levers (HR,
procurement,
finance, ICT,
L&D, BI, IM)
Raising revenue
Bid Team
Fees and charges
Reducing 25% of
spend
Systematic &
differentiated
approach
‘The grid’
Strong governance
and performance
management
Making the case
Bringing business and
investment to Norfolk
Strong
communications
campaign
Active stakeholder
relations
Ambition
and priorities
Raising aspirations
Population outcomes
for jobs, education,
infrastructure and
vulnerable groups
(4 CMT-led
workshops)
Slide 2
Six strategic approaches
• Cutting costs through efficiencies
• Getting better value for money on
what we spend
• Enabling communities and working
locally.
• Helping people earlier
• More online services – serving
people better through technology
• Raising more revenue then trading
and successful bids
The need for change
• We’ve been spending more and more
on residential social care, which is
increasingly at odds with what people
want.
• The services of the future need to
promote independence, building on
people’s strengths, and supporting
them to live in their home.
Key issues
Higher proportion of older people in residential and
nursing care (65 years +) compared to England
average
Higher proportion of adults in residential and nursing
care (18-64 years) compared to England average
More Looked After Children than other similar areas
More municipal waste sent to landfill, higher than
England average
One ‘virtual’ Norfolk public service
13
Working in localities
Enabling communities
Questions
•What more could be achieved for Norfolk,
through collaboration between third sector and
NCC?
•Future, smarter ways of working?
•How can we support our communities to be
more resilient?

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Strong Together - keynote presentation from Wendy Thomson Managing Director at Norfolk County Council

  • 1. Stronger Together Tuesday 7 July 2015 Dr Wendy Thomson, CBE Managing Director Norfolk County Council
  • 2. Norfolk’s changing picture There were 618,000 people in Norfolk and most of them: • Left school at 16 • Worked in distribution, manufacturing or agriculture • Earned £16 a week • Lived with or near extended family (Two married parents) • Had telephone, TV and radio • Started to run own car • Had a life expectancy of 72 years - 16% were 65 or older 40 years ago…
  • 3. Norfolk’s changing picture There are 870,000 people in Norfolk and most of them: • Stay in some form of education or training until 18 • Work for 10 major employers or small businesses • Earn £438 a week • Live in different groups (single parents, step parents, single older people) • Are connected to the world by technology • Have one car or more • Live beyond 80 (but varies across areas) – 23% are 65 or older Today…
  • 4. Financial context Since 2010, the Government’s direction of travel has been “self-sufficiency” for local government. Over the last five years, we have met the triple challenge of: • Funding cuts from government • Unavoidable spending increases, particularly on people services • No increase to council tax to protect the tax payers’ purse
  • 5. Impact of reductions •Between 2011 and 2016, the Council will have made savings of £245m •Many have been through efficiencies •The Council has got smaller – a reduction of one third staff between 2010 and 2014 •Services have been cut – and the third sector has borne a share of those cuts
  • 6. • We expect our grant from Government to reduce even more • Cuts are continuing, having to deliver more with less • Cannot continually trim the edges any further (salami slicing) • We have to be radical and do things differently • There is a small window in which to make a big change Looking ahead to 2019
  • 7. Financial prospects £m 2016-17 42.028 2017-18 43.651 2018-19 24.914 Savings to be identified 110.593 Previously agreed savings 33.875 Total savings to deliver 144.468 • We expect our funding from central Government to reduce further, so we are planning on the basis of a shortfall of £144m, in next 3 years •Already agreed over £33m of savings for future years, but even with these savings, the shortfall we have to plan for is significant:
  • 8. Re-imagining Norfolk The council’s strategy for change 1. Norfolk’s ambitions and priorities – placing people at the forefront of our plans, making sure everything we do improves their opportunities and wellbeing. 2. A ‘Norfolk public service’ – working with other partners to provide seamless, targeted services designed around people’s lives, achieving better outcomes at less cost 3. Improving the Council’s internal organisation – more strategic, smaller, able to change swiftly while saving money
  • 9. System leadership Devolution Business rates pooling Strategic master planning Collective leadership “Getting in Shape” – Children’s Services Working in localities Enabling communities “Promoting independe nce” in adults “Customer Services” channel shift “Business Strategy” Where should we trade in the market? Whole system strategy for waste Re-imagining NorfolkCommunications Engagement Norfolk’s Ambitions A Norfolk “public service” Being the organisation we need to be This part of Re-Imagining Norfolk is about our outward facing role for Norfolk as a place. We need a clear vision for Norfolk as a place to live work and to do business. We need to use our influence and system leadership role to achieve that vision Not about structures or about jurisdictions. But making “virtual” Norfolk public service. Re- designing to give people greater independence, shifting the balance towards early help and intervention The council will need to be a very different organisation to lead and deliver these changes. More strategic with the right attitudes and skills, able to change at pace while shedding cost Single public estate DNA / ICT Reshaping the organisation & its capacity Aligning change levers (HR, procurement, finance, ICT, L&D, BI, IM) Raising revenue Bid Team Fees and charges Reducing 25% of spend Systematic & differentiated approach ‘The grid’ Strong governance and performance management Making the case Bringing business and investment to Norfolk Strong communications campaign Active stakeholder relations Ambition and priorities Raising aspirations Population outcomes for jobs, education, infrastructure and vulnerable groups (4 CMT-led workshops) Slide 2
  • 10. Six strategic approaches • Cutting costs through efficiencies • Getting better value for money on what we spend • Enabling communities and working locally. • Helping people earlier • More online services – serving people better through technology • Raising more revenue then trading and successful bids
  • 11. The need for change • We’ve been spending more and more on residential social care, which is increasingly at odds with what people want. • The services of the future need to promote independence, building on people’s strengths, and supporting them to live in their home.
  • 12. Key issues Higher proportion of older people in residential and nursing care (65 years +) compared to England average Higher proportion of adults in residential and nursing care (18-64 years) compared to England average More Looked After Children than other similar areas More municipal waste sent to landfill, higher than England average
  • 13. One ‘virtual’ Norfolk public service 13 Working in localities Enabling communities
  • 14. Questions •What more could be achieved for Norfolk, through collaboration between third sector and NCC? •Future, smarter ways of working? •How can we support our communities to be more resilient?