Modiant World - Top IT Outsourcing Company in DubaiModiant world
Modiant World is a leading IT Outsourcing service provider company in Dubai, UAE. We provide IT infrastructure management, IT expertise outsourcing, WI-FI rental services, Digital branding, Website & app designing & hosting, Cloud computing and Remote infrastructure management.
Reality: You are using SaaS every day. Through the Internet boom technology advancement of the communications grid positioned us in the new millennium to introduce complex technologies as Web-based services:
The European Collaboration continues – a progress reportLetsConnect
Earlier this year we went live with a collaboration platform for a European insurance conglomerate. We moved from an antiquated chat server and different IBM Notes databases to a fully integrated platform with IBM Sametime, IBM Connections and IBM Notes/Domino and XPages applications. To top it all up, we customised the user experience with a design partner to create a unique collaboration platform.
We’ll talk about the starting point, the pitfalls, the successful results, how the platform is used now and what the plans for the next phase are. We’ll also talk about low hanging fruits, user feedback and share the learnings.
Modiant World - Top IT Outsourcing Company in DubaiModiant world
Modiant World is a leading IT Outsourcing service provider company in Dubai, UAE. We provide IT infrastructure management, IT expertise outsourcing, WI-FI rental services, Digital branding, Website & app designing & hosting, Cloud computing and Remote infrastructure management.
Reality: You are using SaaS every day. Through the Internet boom technology advancement of the communications grid positioned us in the new millennium to introduce complex technologies as Web-based services:
The European Collaboration continues – a progress reportLetsConnect
Earlier this year we went live with a collaboration platform for a European insurance conglomerate. We moved from an antiquated chat server and different IBM Notes databases to a fully integrated platform with IBM Sametime, IBM Connections and IBM Notes/Domino and XPages applications. To top it all up, we customised the user experience with a design partner to create a unique collaboration platform.
We’ll talk about the starting point, the pitfalls, the successful results, how the platform is used now and what the plans for the next phase are. We’ll also talk about low hanging fruits, user feedback and share the learnings.
IAUG Converge2013 Avaya CEO Kevin Kennedy June 4 2013 KeynoteAvaya Inc.
These are the slides from Avaya CEO Kevin Kennedy's keynote speech. Includes details about the new Avaya Aura Collaboration Environment application development platform, as well as Avaya's six most innovative customers of 2013.
Whether you have your own I.T. department or you use an outside provider, there are certain things you should expect AND receive and also understand about I.T.
This short presentation outlines what you should expect and understand to ultimately manage your I.T. like every other department in your company with accountability through key performance indicators and metrics.
The following is a presentation that will help you manage your IT people, processes and technology by Jason Caras, Co-CEO of IT Authorities currently ranked 35th in the world by MSPMentor.net
Buzzwords like cloud and hosted are swirling around us at breakneck speed, but do you really know what that means? The office land line phone as well as premise based PBX systems are on their way out and quickly being replaced with cloud or hosted Unified Communications solutions. Your business needs a mobile solution where employees and sales executives are accessible anywhere they go. Before jumping in, you should be wondering….How would moving to the cloud benefit me? Does the cloud offer the “right fit” for my business needs? What should I be looking for in a cloud provider?
Learn more about First Communications' Cloud IP PBX and other offerings at http://www.firstcomm.com/
SoftControl - Short Company Introduction. Since 1993 we served 200+ companies and helping them to boost their capabilities and to grow their business. Get more information about our Services and Products, short and to the point.
Visit our website: http://www.softcontrol.net
The costs associated with having to shut a business down can be staggering. For small businesses that employ less than 100 people, downtime costs an average of $6,900 per hour. This sets companies back about $25,800 each year.
Thanks to Hosted Unified Communications solutions like ANPI VIP, decision makers no longer have to worry about such lapses in communication. Because these solutions have built-in business continuity functionality.
Katie Merrill of B-Lynk joined us for a training session on how to help customers build their own business continuity plan, and become prepared in the event of human error, storms, flooding, technology issues or other unpredictable events.
Presented to SAIT ICT students on March 6th, 2013.
This presentation introduces Fortress Technology Planners as an employer of choice for IT professionals in the Calgary area. The presentation describes Fortress' Services, Values, Job Roles, and Vision.
The Managing a Great Career section discusses how the high rate of change in IT affects workers in the industry. The presentation explores several important strategies that workers can employ to enjoy a more successful and fulfilling career.
Vertical Market Excellence: Your Path to SuccessCA Nimsoft
•Vertical market opportunities for MSPs
•How to create a vertical market practice
•Navigating obstacles and strategies for meeting them head on
For more information visit http://www.nimsoft.com.
IAUG Converge2013 Avaya CEO Kevin Kennedy June 4 2013 KeynoteAvaya Inc.
These are the slides from Avaya CEO Kevin Kennedy's keynote speech. Includes details about the new Avaya Aura Collaboration Environment application development platform, as well as Avaya's six most innovative customers of 2013.
Whether you have your own I.T. department or you use an outside provider, there are certain things you should expect AND receive and also understand about I.T.
This short presentation outlines what you should expect and understand to ultimately manage your I.T. like every other department in your company with accountability through key performance indicators and metrics.
The following is a presentation that will help you manage your IT people, processes and technology by Jason Caras, Co-CEO of IT Authorities currently ranked 35th in the world by MSPMentor.net
Buzzwords like cloud and hosted are swirling around us at breakneck speed, but do you really know what that means? The office land line phone as well as premise based PBX systems are on their way out and quickly being replaced with cloud or hosted Unified Communications solutions. Your business needs a mobile solution where employees and sales executives are accessible anywhere they go. Before jumping in, you should be wondering….How would moving to the cloud benefit me? Does the cloud offer the “right fit” for my business needs? What should I be looking for in a cloud provider?
Learn more about First Communications' Cloud IP PBX and other offerings at http://www.firstcomm.com/
SoftControl - Short Company Introduction. Since 1993 we served 200+ companies and helping them to boost their capabilities and to grow their business. Get more information about our Services and Products, short and to the point.
Visit our website: http://www.softcontrol.net
The costs associated with having to shut a business down can be staggering. For small businesses that employ less than 100 people, downtime costs an average of $6,900 per hour. This sets companies back about $25,800 each year.
Thanks to Hosted Unified Communications solutions like ANPI VIP, decision makers no longer have to worry about such lapses in communication. Because these solutions have built-in business continuity functionality.
Katie Merrill of B-Lynk joined us for a training session on how to help customers build their own business continuity plan, and become prepared in the event of human error, storms, flooding, technology issues or other unpredictable events.
Presented to SAIT ICT students on March 6th, 2013.
This presentation introduces Fortress Technology Planners as an employer of choice for IT professionals in the Calgary area. The presentation describes Fortress' Services, Values, Job Roles, and Vision.
The Managing a Great Career section discusses how the high rate of change in IT affects workers in the industry. The presentation explores several important strategies that workers can employ to enjoy a more successful and fulfilling career.
Vertical Market Excellence: Your Path to SuccessCA Nimsoft
•Vertical market opportunities for MSPs
•How to create a vertical market practice
•Navigating obstacles and strategies for meeting them head on
For more information visit http://www.nimsoft.com.
The Importance of Great Service Desk DesignCA Nimsoft
Today’s service desk users are used to intuitive SaaS-based applications like Facebook and LinkedIn designed with a totally different kind of user in mind.
www.nimsoft.com
As a reseller, you rely on your vendors not only for products, but for technical, marketing and sales support. If your business is moving to an MSP model, that support goes away, which presents a host of fundamental implications for your business.
For more information, visit www.nimsoft.com.
If you are unsure of the process, and unsure of what to expect when implementing a new outsourced IT service, this guide will help you understand the different factors you need to consider.
Humana Case Study: Paradigm Shift in Reporting by Deploying Four OBIA Module...Emtec Inc.
The case study follows the approach and BI objectives of a Fortune 100 company implementing OBIA. Discover lessons learned, challenges, and managing users adaptability and expectations of the pre-built analytics modules of Human Resources, Financials, Procurement & Spend, Projects and eMoible. This will provide insight into deploying a cross functional project team for successful deployment across multiple organizational units and utilizing eMoible to support strategic decision making for leadership.
CG Consultancy UK Limited - Company Credentials PackChris Goodall
Overview presentation covering technology consulting services of CG Consultancy UK Limited and enterprise software development services of five one two Digital Limited
In today's dynamic and constantly changing world, businesses must evolve quickly and become more agile to the changes around them. Outsourcing help desk services will save you money, enable service around-the-clock, and improve customer satisfaction levels while allowing you to focus on the things that matter most to your business.
An extract from my presentation (given recently to a CIMA group) on how SMEs can benefit from the Cloud. Includes an overview of Cloud service types and how to select a Cloud supplier.
Increasing Business Agility with Platform-as-a-ServicePerficient, Inc.
Cloud has become a popular tool, representing a much larger problem domain that encompasses:
Consumerization of IT via smartphones and tablets
Knowledge of smartest and best solutions available to the enterprise at a reasonable cost
Inclusive scale, performance and availability for enterprise applications at no additional cost
Value-based products and services with nominal cost for change
These four factors drive business agility, which is the number one reason businesses are considering cloud according to Gartner Group. Still, for many, cloud represents an intangible entity requiring tangible examples to bring the value proposition to life.
Learn how you can:
Leverage emerging IT capabilities afforded by cloud, PaaS and DevOps automation
Demonstrate the speed and ease with which you can deploy modern cloud applications across multiple cloud service providers
Drive agility within your organization with cloud solutions
Kaseya Connect 2013: Transitioning from a Reactive Break-Fix Marketplace to a...Kaseya
Italy is no stranger to the reactive model of IT services. With a majority of companies with fewer than 50 personal computers and 5 servers, the approach to outsourced IT systems administration has been one of “get the IT guy over here to fix it”. Demonstrating the value of automated IT services has been an arduous process in Italy, but one that we have solved by demonstrating the value of a comprehensive IT service. Join me for this session as I discuss this transformation and provide you with some insight and ideas on how you can leverage this for your own market.
NIPPON DATA SYSTEMS LIMITED is a provider of IT enabled business solutions which provide our clients competitive business advantage. We partner with our customers to deliver business solutions to their satisfaction and help them ‘Live Your Enterprise Potential™’. We take pride in conducting business with the highest degree of ethics and treat each transaction with fairness and honesty.
For us client satisfaction is our ONLY measure of success.
Since the time NDS was established in 1994, we have built a solid foundation of success on which we continue grow. We specialize in solving your business problems by harnessing technology and applying them for developing and implementing customized and standard information systems. Over the years our professionals have encountered and conquered complex problems relating to various business needs.
Our Industry specific NEWTON solutions help clients afford Enterprise Resource planning that can be implemented faster than any other solution and provides lowest cost of Total Ownership
www.nippondata.com
Thanks for the videos! Management Information Systems. http://toptenmba.com
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Thanks for the videos! Management Information Systems. http://toptenmba.com
See full list of MIS Videos: https://www.youtube.com/watch?v=51uGOkJrqD8&list=PLRYuVYJhTowQx144mVepzY_ZEL5-frcBh
Free MIS Ebooks 2016: https://drive.google.com/drive/u/1/folders/0ByL8IO2RG9cVZDZ6QWhiWVI0bms
Free Case Study Guides and Suggested Answers:http://www.topten.edu.vn/mba-cases/54-mba-management-information-systems
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Popular MIS cases,
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Similar to 5 Overlooked Outsourcing Opportunities for MSPs (20)
Engaging in social media can be a highly effective way for MSPs to boost their market presence, expertise and market share. However, success in social media initiatives is anything but assured; it takes developing a sound strategy and executing on a sustained basis to yield dividends. “Marketing 101 for MSPs: Social Media” provides the background and guidance MSPs can use to build an effective social media strategy, one that yields real business results.
For more information, visit: http://bit.ly/LrBZY5.
Cloud Summit 2012: Driving Revenue with a Three Pronged Approach To Cloud and...CA Nimsoft
Today’s most successful MSPs differentiate themselves from huge market players by bundling services together in unique ways, and tailoring their offers to the particular needs of their customers. This session addresses how a modular approach to popular managed and cloud services enables MSPs to grow their business at attractive margins.
For more information, visit: http://www.nimsoft.com.
The CIBER / CA partnership & Why CIBER is moving to Nimsoft MonitorCA Nimsoft
Tony Testa's n•fluence 2012 presentation, outlining CIBER's choice of Nimsoft Monitor.
For more information, visit: http://www.nimsoft.com/solutions/nimsoft-monitor.html.
How To Grow Business and Thrive with Social MediaCA Nimsoft
Companies that ‘get’ social media are growing rapidly and effectively stealing market share from those that are slow to adapt. But marketers are only now beginning to separate fact from fiction.
In this presentation, we walk through the steps required to build a social strategy and share examples of how Nimsoft has grown its audience, increased engagement, and helped drive demand generation using social media.
For more information, visit: http://www.nimsoft.com.
Managing Your Cloud with Confidence - Mark Rivington, n•fluence 2012CA Nimsoft
The cloud effect on IT Traditional systems management is based on complete control of all components and resources. The physical datacenter embodied this principle of control The cloud dissipates the datacenter and disseminates control beyond organizational boundaries. Now the “datacenter” is a heterogeneous mix of disparate computing environments Controlling across cloud boundaries is the challenge.
For more information visit, http://www.nimsoft.com.
MTI Delivers New Offerings, Improved Service Levels with NimsoftCA Nimsoft
MTI needed a way to profitably and reliably deliver tiered remote IT monitoring services, support hundreds of users and complex, heterogeneous customer environments and maintain customer trust through effective SLA delivery.
Nimsoft Monitor deployed to track and troubleshoot hundreds of clients’ IT infrastructures and manage a diverse mix of applications and technologies—including storage, back up, networks, operating systems, servers, virtualized resources and cloud infrastructures.
For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.
Webcast: Is it Possible to Have Too Many Tools? Featuring George Spalding of ...CA Nimsoft
We’re not talking garden tools or carpentry tools or mechanic’s tools, we are talking ITSM Tools. And the answer is a resounding YES!
Wait a Minute! Is this a webinar, sponsored by a tool vendor, telling me that I should not buy every tool that comes down the pike? Another resounding YES!
Pink Elephant and Nimsoft each have direct (and repeated) experience indicating that most organizations have NO Enterprise-wide strategy governing the acquisition, support, management and retirement of the tools used to run IT. Nearly every tool in the IT inventory is recommended, funded, acquired, and managed by a single technical silo…without the slightest nod to any other department, group or technical function. Unquestionably, the largest undiscovered source of IT operational savings is the elimination of redundant or vastly underutilized toolsets. Acquiring the right tools at the right time for the right reasons is the answer.
Securex Selects Nimsoft to Streamline IT MonitoringCA Nimsoft
With the introduction of their new self-service HR application, Securex needed to improve monitoring across a range of managed HR services, provide secure application delivery and 24/7 availability and reduce overall monitoring complexity to save time and money.
After the evaluation, the team selected Nimsoft Monitor recognizing that this single, integrated end-to-end solution would significantly simplify their monitoring efforts.
For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.
Coop Norge Handel Uses Nimsoft to Improve User Experience Across The EnterpriseCA Nimsoft
Giant Norwegian Retailer Cost-Effectively Unifies Service Monitoring while Improving and Expanding Services
Two years ago, due to anticipated rising demand, the IT organization took a long, hard look at its services delivery operations. During the investigation, Coop Norge Handel IT found that while network and server monitoring was adequate, application and services monitoring was woefully deficient.
Coop Norge Handel implemented Nimsoft Monitor throughout its organization to measure the delivery of critical business services end to end, from the core to the user. Nimsoft scored the highest among monitoring vendor offerings, with its winning combination of ease of use, comprehensive functionality, integration compatibility, and compelling price model.
For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.
Nimsoft Monitor for vCloud offers the monitoring capabilities that administrators need to ensure the highest levels of availability and performance of their vCloud deployments.
Visit http://bit.ly/monitorvCloud for more information.
It includes:
- Automated discovery, configuration, & data aggregation
- Comprehensive, multi-tenant views of performance, availability, and resource usage
Nimsoft Monitor speeds intelligent analysis and response to forecast resource requirements and preempt issues.
Building a Cloud Offering: Perspectives from Two MSPsCA Nimsoft
For years, Nimsoft solutions and people have been proven to help service providers further their business objectives—whether they’re looking to scale operations, land more new business, or increase profits.
For more information, visit: http://www.nimsoft.com/for-service-providers/mspzone.html.
Five best practices for ensuring uptime with Data Center Infrastructure Manag...CA Nimsoft
Five best practices for ensuring uptime with Data Center Infrastructure Management
For more information on DCIM and Nimsoft, visit: http://nimsoft.com/solutions/nimsoft-monitor/dcim.html.
Apps Associates Creates Flexible Workflows for Multiple Clients with MSP-Read...CA Nimsoft
ITIL-based Service Desk Solution Delivers Flexibility, Without Sacrificing Functionality
Due to significant growth, Apps Associates needed a service desk solution that provided a formal ITIL best practices framework, as well as capabilities for managing and tracking SLAs and customizing workflows for multiple clients.
By deploying Nimsoft Service Desk, Apps Associates is able to support delivery of managed services to clients globally with unique, customized workflows and ITIL best practices.
For more case studies from Nimsoft, visit: http://nimsoft.com/customers/case-studies.html.
Today’s data centers are virtualized, dynamic and more integral to business success
than ever. In these environments, power demands are growing increasingly volatile and vital to infrastructure and business performance.
For more information, visit: http://nimsoft.com/solutions/nimsoft-monitor/dcim/ecometer.html.
Retail Case Study: Improving Operational Efficiencies in IT to Increase Servi...CA Nimsoft
Reducing resource costs associated with service desk application administration and reporting, while improving service levels for support applications.
Implementing a full-featured, SaaS-based service management solution from Nimsoft that could be quickly deployed.
For more case studies from Nimsoft, visit: http://nimsoft.com/customers/case-studies.html.
Wikimedia Opens a Window into High-Profile Projects with Nimsoft WatchMouse f...CA Nimsoft
Wikimedia Foundation needed to provide 24/7 availability across globally accessible user-built projects, while providing performance and availability metrics to its user community.
Wikimedia deployed Nimsoft WatchMouse to gather availability data from multiple services across a network of over 60 stations in more than 30 countries, and display the information to the public on a free status page.
For more case studies from Nimsoft, visit: http://nimsoft.com/customers/case-studies.html.
This webcast covers best practices for monitoring Cisco UCS and demonstrate Nimsoft Monitor, which provides:
A comprehensive view into the status and operation of physical elements, including fans and fan modules, power supply units, fabric interconnects, IO modules, and basic environmental monitoring of blade interfaces, processors,and memory arrays
Real-time views of the virtual environment ESX host and VM guest availability—views that automatically associate hosts with guest instances
Pre-configured alarm and alert settings, quality of service settings, and dashboards.
For more information, visit www.nimsoft.com.
The Top Reasons Enterprises Outsource IT to MSPsCA Nimsoft
Half of Executives Say They Foresee Moving Toward 100 Percent MSP Engagement
The survey, conducted in association with Enterprise Management Associates™ (EMA), collected responses, experiences and opinions from executives, mid-level managers and individual IT contributors from mid-sized and large organizations. All participants were currently engaged with an MSP, planning to engage and MSP, or had used MSP services in the past.
Visit www.nimsoft.com for more information.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™UiPathCommunity
In questo evento online gratuito, organizzato dalla Community Italiana di UiPath, potrai esplorare le nuove funzionalità di Autopilot, il tool che integra l'Intelligenza Artificiale nei processi di sviluppo e utilizzo delle Automazioni.
📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath:
Autopilot per Studio Web
Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
👨🏫👨💻 Speakers:
Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
2. Welcome
Joe Panettieri, Editorial Director
Nine Lives Media, a Division
of Penton Media
E: Joe@NineLivesMediaInc.com
3. What We’ll Cover
• The most popular managed services
offerings
• Determining “core” vs. “chore” services
• The most common overlooked
outsourcing opportunities
• Your questions throughout
4. Managed Services in the Enterprise
• 75 percent of MSPs in the MSPmentor
100 serve customers with at least 101
seats
• Remote monitoring remains the most
popular managed service among
MSPmentor 100 members (97 percent)
• MSPmentor 100 companies manage 2.7
million desktop and mobile devices (up 50
percent from 2010)
5. Please Welcome
Phil O’Konski John J. O’Donnell Greg Donovan
Director Vice President Vice President
Managed Services IntelliNet Corp. Service Provider Practice
Integration Nimsoft
Datalink
6. Welcome
Phil O’Konski
Director, Managed Services
Integration
Datalink
7. About Datalink
• Year Founded: 1987
• Headquarters: Eden Prairie, MN
• Number of Employees: 400
• Market Focus: Fortune 500, Mid-Tier
Enterprises
• Types of Services Offered:
– Consulting
– Design
– Implementation
– Management
– Support
8. Welcome
John J. O’Donnell
Vice President
IntelliNet Corp.
9. About IntelliNet Corp.
• Year Founded: 1997
• Headquarters: Cleveland, OH
• Number of Employees: 100
• Market Focus: Enterprise
• Types of Services Offered:
– NOC services (24/7/365 networking monitoring, network
support, help desk)
– Application services (software deployments, app support, app
development)
– Service delivery (project management, service assurance)
– Network services (architecture, implementation, support)
– Desktop services (desktop lifecycle management, end user
support, VDI implementation, OS and app management)
10. Welcome
Greg Donovan
Vice President
Service Provider Practice
Nimsoft
11. Nimsoft – Who We Are
Bridging the Gap between Business and IT Leading from the Front
• Independent division within CA
• Direct offices worldwide
• USA, UK, Spain, Norway,
Growth Momentum: Nimsoft Since Acquisition Germany, Sweden,
Australia, Benelux,
Singapore, India,
Latin America
• 1,000+ customers worldwide
• Corporate IT and MSPs
12. The MSP’s Customer CIO: Core
vs Chore the business
• Core: Run
– Sales
– Manufacturing
– Finance
• Core: Enable users to do
their jobs
• Chore:
– Running datacenter
– Network operations
– CRM/ERP systems
management
– ITSM applications
13. Polling Question
How many managed services on average do
you provide your customers?
A. None
B. One to two
C. Three to five
D. Six or more
14. Overlooked Opportunity #1
Monitor Application End User Experience
– Resonates with business owners, senior executives
• It’s about revenue and profit
• Sophisticated MSPs are selling C-levels killer application
performance
– Flips focus from commodity bottoms-up
infrastructure pursuits to high-value, top down
application experience
• Infrastructure-only monitoring of little value if customers
can’t conduct their business transactions
– E2E measurement of customer’s vital business
applications
• Example: Large oil company, critical app, five geographies,
oil traders need sub-second response time
• Example: e-Comerce site, customers not generating
revenue, app and infrastructure teams pointing fingers
15. Overlooked Opportunity #2
Managed SharePoint Services
• Care and feeding of SharePoint after setup
• Providing administrative services, ensuring
SharePoint is configured and maintained
effectively:
– Adding users
– AD integration
– Enable employee access to other SharePoint sites
– Deploying new widgets
16. Overlooked Opportunity #3
‘Managed Monitoring’ Services
– It’s about ‘making IT look good’
• Shifts the mindset of displacing IT or becoming your
customer’s IT department to helping make your
customer’s IT department look good
• Enables IT to focus on delivering value for their
business, not maintaining tools
– Monitoring tool administration
• Administer end customer’s monitoring tool; adapt
monitoring to constantly changing IT – persistent
observance and configuration to ensure valid data
17. Overlooked Opportunity #3 (cont.)
‘Managed Monitoring’ Services (cont.)
–Monitoring customer’s end-to-end IT
• Customer application and infrastructure monitoring
services
– Alarm noise reduction, sift through false alarms, root
cause
– Customer notification and escalation of critical issues
– Unified dashboards and reporting
18. Overlooked Opportunity #4
Modernize Gentrified IT Systems
- Update old equipment with modern IT
solutions
• e.g., build/manage/monitor private clouds
(Vblock, Flexpod or lower-end lookalikes) either
on customer’s premises or in your or your
partner’s data center
19. Overlooked Opportunity #5
Managed VoIP Services
– Lots of movement from aging systems to VoIP
– Underserved SMB market
• Significant uptake but lots of SMBs leave it
unmonitored – no place to go when problems occur
• VoIP vendors largely ignoring managing/monitoring
SMB
– Help customers decide most important VoIP
monitoring points for their business
• Thousands to consider, narrow to the critical few
– Deliver proactive managed services across VoIP
infrastructure to ensure peak performance
20. Bonus: Overlooked Opportunity #6
Leverage 7x24 help desk for after-hours
services, such as:
• End user support for patient information
system
• Website navigational support, password resets
• End user support for hotel Wi-Fi service
provider
• Password resets
• End user support for basic PC tasks
• Microsoft Office Q’s, printing issues
21. Bonus: Overlooked Opportunity #6
(cont.)
Leverage 7x24 help desk for after-hours
services, such as: (cont.)
• End user support for two-factor
authentication
• Manage hard/soft tokens, reset passwords, ship
when lost
• Data Center walk-throughs, ensures
compliance
• 2 a.m., 6 a.m. walk-throughs, check
temperature/water/etc.
22. Ask the Experts
Phil O’Konski John J. O’Donnell Greg Donovan
Director Vice President Vice President
Managed Services IntelliNet Corp. Service Provider Practice
Integration Nimsoft
Datalink
23. Where Can I Get More Information?
Nimsoft.com
Nimsoft.com/mspzone
Modern IT Blog: blog.nimsoft.com
Socialize with Nimsoft!
Twitter: @nimsoft
FB: facebook.com/Nimsoft
LinkedIn: linkedin.com/company/Nimsoft/
SlideShare: slideshare.net/NimsoftMonitoring
YouTube: youtube.com/user/Nimsoft
24. Our Next Channel Expert Hour Webcast
Date: June 20
Time: 11:00 a.m. PT/2:00 p.m. ET
Topic: Recurring Cloud Backup Revenue: 2
Options for VARs & MSPs
Register: mspmentor.net/events
25. Nine Lives Media Contacts
Editorial
Joe Panettieri, Editorial Director
E: Joe@NineLivesMediaInc.com
Sponsorship
Amy Katz, President
E: Amy@NineLivesMediaInc.com