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SoftControl - Company Introduction

The document outlines the comprehensive IT and business continuity services provided by Softcontrol, highlighting the importance of effective information and communication technology (ICT) in various business operations. It discusses the implications of unplanned IT downtimes on productivity, employee morale, and financials, while presenting Softcontrol's solutions for maintaining operational integrity, security, and collaboration. Additionally, it emphasizes the benefits of advanced telephony systems and enterprise email services for enhanced communication and privacy.

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A partner who understands specifics of your situation, and have a vision and expertize to give you a FREEDOM TO FOCUS ON YOUR BUSINESS rather than on today’s details and challenges 9th Floor, BB Building #3906-07, 54 Sukhumvit Soi 21 (Asoke Road), Bangkok 10110, Thailand Voice: +66 2 105-4068 Fax: +66 2 664-2306 info@softcontrol.net www.softcontrol.netSoftControl.Net, Ltd. Let’s Talk About Your Business IT Peace of Mind
Competitors Why Need Information & Communication Technology? Shareholders Customers Regulatory Agencies Suppliers Partners investors Employees Candidates Your Enterprise Enterprise ICT
What We Reflect? Enterprise ICT FOR BETTER OR FOR WORSE, our company is a reflection of my thinking, my character, my values. - Rupert Murdoch Values
How It … Works? DESIGN IS NOT WHAT it just looks like and feels like. Design is how it works - Steve Jobs Design Enterprise ICT
How To Talk About You? GOING ALL THE WAY to the edge is the only way to jolt the user into noticing what you’ve done. If they notice you, they’re one step closer to talking about you. - Seth Godin Usability Enterprise ICT
How To Present? WHAT WE LEARN ONLY through the ears makes less impression upon our minds, than what is presented to the trustworthy eye. - Horace (Quintus Horatius Flaccus) Trust Enterprise ICT
Who You Are? EVERYTHING YOU DO sends a message about who you are and what you value. - Michael Josephson Compliance, Ethics Enterprise ICT
What Is Real? THE CUSTOMER’S perception is your reality. - Kate Zabriskie Author of Customer Service Excellence: How to Deliver Value to Today’s Busy Customer Quality Enterprise ICT
How IT Helps to Business? Your Enterprise ICT Mediating Factors • Environment • Culture • Structure • Business Process • Politics • Management Decisions …… Organization Information & Communication Technology
Do You Have “IT Peace of Mind”? Your Enterprise ICT Servers Network Desktops Files WebsitesLaptops Mobile Devices Maintain CollaborateBackup Archive Recover Disaster Telephony Email Encrypt
Why IT Unplanned Downtimes Happen? Your Enterprise ICT 40% Operator Errors 20% Environmental Factors, Hardware, Operating System, Power, Disaster 40% Application Failure Source: Gartner Group, Inc.
What If Your ICT Does Not Work Today? Your Enterprise ICT • Do you depend upon one or more mission critical applications such as ERP or CRM software? • What will the productivity costs be for the loss of available ICT systems and applications? • How will collaborative business processes between different divisions and employees be affected by an unexpected ICT outage? • How will decision making process be affected if people cannot communicate with each other within the company? INTERNAL BUSINESS PROCESS
What If Your ICT Does Not Work Today? Your Enterprise ICT • Can you demonstrate trust and quality to your partners and customers if your ICT does not work? • What will brand and image damage be in case your cannot properly communicate with shareholders, partners and customers? • How will confidence of existing and potential investors be affected if enterprise data is compromised? • How much revenue can you afford to lose every hour if your critical ICT system is down? • ... EXTERNAL BUSINESS RELATIONS
What If Your ICT Does Not Work Today? Your Enterprise ICT • What will your staff morale damage be in case they have permanent troubles with ICT? • How proud are your employees by your corporate website? • How will influence bad communication and poor website on decision of high skilled professionals to join your company? • ... STAFF AND CANDIDATES
What If Your ICT Does Not Work Today? Your Enterprise ICT • What will transaction revenue loss be for every hour / day of your ICT outage? • How many loss in wages and inventory can you afford in case of ICT outage? • What are potential cost of bank fees, legal penalties, marketing expenses, remedial labor in case of ICT outage or data loss? • ... FINANCIALS
What Are Impacts of IT Unplanned Downtimes? Your Enterprise ICT Source: Gartner Group, Inc.
What Are Impacts of IT Unplanned Downtimes? Your Enterprise ICT
How SoftControl Provides Total Business Continuity? IT Peace of Mind Collaborate Backup Archive Disaster Recovery ENTERPRISE FIREWALL Maintain Encrypt
Why So Many Companies Work With Us For Many Years? IT & Network Maintenance • Consistency – Continuity • Quality – Best Practice • Security – Confidentiality • Trust – Transparency • Understanding customer; • Communication – customers’ language Other Customers Value Our Services For Serving customers in: Bangkok, Central Thailand, Rayong, Chonburi, Ayutthaya, Chiang Mai, Penang
Why So Many Companies Work With Us For Many Years? IT & Network Maintenance IT Maintenance and Health Check Audits and Analysis of your IT and Network IT System Planning, Design, Consulting IT as a Service Backup, Business Continuity
Why So Many Companies Work With Us For Many Years? IT & Network Maintenance •Design, Internet Connection, Security, IP addresses, etc.Network System •System Design, Network Services, Clouds, etc.Servers & System Configurations •Email System, Users Configuration, Access mailbox etc.Mailing System •Client PCs & Notebooks, business IT infrastructure, etc.Clients and Devices •Backup Solutions, Disaster Prevention ServicesBusiness Continuity •IT hardware, Software LicensesSoftware & Hardware
How SoftControl Provides Total Business Continuity? IT Peace of Mind YOUR ENTERPRISE Servers Workstations Tablets & Phones Laptops BACKUP Disaster Recovery 30+ km • Backup servers; • Backup workstations; • Backup laptops; • Archive documents • Collaborate with laptops • Collaborate with mobile • Disaster recovery FIREWALL
How SoftControl Provides Total Business Continuity? Backup Onsite Windows Servers Local Backup Backup to Local Backup System Every 15 minutes Disaster Recovery Remote Backup INTERNET Backup from Local Backup will Replicate to Remote Site (SoftControl or Data Center) Every 15 minutes* • Store backup files remotely; • 96 restore point per day; • Monitor backup quality; • Provide recovery services; • Analyze and predict possible IT issues. Servers
Do You Know Where Your Data Is? User A User B Firewall DROPBOX Do you collaborate SECURELY? At Home & Mobile document NO IT Control  Security  Governance NO IT Control  Storage and Servers  User Provisioning NO IT Control  Sensitive Data Your Enterprise The potential for data leakage, security breeches and harm to your business is HIGH! Laptops and Mobile
How To Get Back Control On Your Data? Laptops and Mobile The potential for data leakage, security breeches and harm to your business is MINIMUM.
Why Do Customers Use Our Enterprise Cloud Solution? Access Data Store your files, folders, contacts, photo galleries, calendars and more on a server of your choosing. Back-up & Sync Your Data Keep your files, contacts, photo galleries, calendars and more synchronized amongst your device. Share Your Data Securely Share your data with others, and give them access to your latest photo galleries, your calendar, your music, or anything else you want them to see.
Competitors Shareholders Customers Regulatory Agencies Suppliers Partners investors Employees Candidates Why Do You Need Good Telephony System? The Backbone of Your Business
What is Your Current Telephony System? The Backbone of Your Business
Why others use it? IP Telephony Service I’D LOVE TO HAVE THE NEWEST communication features for the Company. It would help us to get on equal footing with some of our largest competitors. But it’s always a budget buster bringing in the latest technologies. Lower Total Cost of Ownership
Why others use it? IP Telephony Service ALL THIS VoIP STAFF is not understandable for me. The last thing we need is another complex technology to manage. Minimal IT Support Required
Why others use it? IP Telephony Service MAY BE IF I DID’T LISTEN to report on economy, I’d feel more comfortable about spending money on a new phone system. We do need it, but I don’t need the expense right now. Operating Expense vs. Capital Expense
Why others use it? IP Telephony Service PHONES KEEP THE HEART of my business beating. If service stops for any reason it can cause a significant damage! Business Continuity
Why others use it? IP Telephony Service I USED TO BE ABLE TO TAKE a long view of my business. But with this economy I cannot afford to be locked into any technology that cannot scale. Impossible. My Company needs flexibility to make immediate changes Scalability
Why others use it? IP Telephony Service WE ARE SMALL COMPANY who needs to look big to be competitive. Having the latest technologies would help. However, features are expensive and only certain ones apply to my business. Functionality
Why others use it? IP Telephony Service ON ANY GIVEN DAY, THERE ARE DOZENS of issues to manage. The phone system should be the latest of our concerns. Phones should reliably assist us in our business, and not be in need of our assistance. Focus on what matters
Why Do Customers Like Our Service? IP Telephony Service Unlimited number of users We are able to set up an unlimited number of extensions, depending on the size of your organization Cheaper calling cost Make low cost calls to Thai mobiles and landlines as well as International phone numbers Free calls between extensions Free calls between extensions, even if they are in a different location or office. Significant savings Caller ID Display LCDs with Caller ID: Ability to see who is calling you. See who is calling you (outside callers and local extensions) Ring Groups Set up groups of phones to ring when an incoming call arrives Conference calls Conduct conference calls with parties inside and outside the office Hold calls Play music to callers while they are on hold Time-based call handling Set different behavior based on whether your business is opened or closed Call reports See the calls you dialed, received and missed Virtual receptionist (IVR) Company Greeting Message: Have a professional greeting message when receiving calls. Prompting the caller to select a department or extension Call forwarding Forward calls to another extension Manager call reporting Access comprehensive reports of calls. View and analyze call statistics on a per employee basis Wide range of handsets VoIP Telephone systems are compatible with a wide range of IP phones Hosted or Onsite PBX
Why Do Our Customers Prefer Hosted Solution? IP Telephony Service Voicemail sent email Get notified when someone leaves you a voicemail. Play the voicemail recording attachment from within your email inbox. Follow me Ring each of your phones until you answer one. Call whispering Coach staff on a call without the caller hearing Call barging Take over calls from another user Call recording Option to record certain or all call your business makes. Supervisor panel Easily view call, queue and agent statistics CRM system integration Integrate with CRM systems such as vTiger Dynamics, Salesforce Enhanced ACD queues Automatically distribute inbound calls and let callers know their place in the queue. Call monitoring Monitor conversations in real-time to improve your customer service Wallboard/screen statistics Display call statistics on a large screen or TV Call management Improve queue management and call-back processes Screen popping See who’s calling you with a pop-up window on your computer desktop
How Much? IP Telephony Service • Calls between company branches – FREE; • Calls to Thai landline – THB 0.25; • Call Thai mobile numbers – THB 0.75; • International calls – cheaper than Skype (depending on country)
Telephony for Business Why Your Customers Like It? Stakeholders Customers Regulatory Agents Suppliers Partners Investors BUSINESS BENEFITS Employees Candidates Customer Retention – no need to wait long time for receptionist; Call Center – full call center features; Convenience – customers get to proper person easily; Reputation – sound as an established and well managed business; Sales Process – train and monitor sales people; Customer Support – train your agents, record calls
Telephony For Operations Why Your Managers and Staff Like It? Stakeholders Customers Regulatory Agents Suppliers Partners Investors OPERATIONAL BENEFITS Employees Candidates Quality – HD voice quality; Capacity - number of extension is limited; Security – no employee trust issues, calls are encrypted; Work productivity – connect with proper colleague easily, and speak as long as needed; Accountability – real-time online reports and analysis; Mobility – get calls and voice mail on go;
Telephony Cost Why Your Accountant Like It? Stakeholders Customers Regulatory Agents Suppliers Partners Investors COST BENEFITS Employees Candidates Phone bills – free internal calls, cheaper domestic calls, cheap international calls; Pay for what you need - as and when you need it; Construction – one infrastructure for phone and network; Maintenance – no PBX, no wiring, no facilities, lower relocation and migration cost; Capital Investment – not required; Scaling – easy and cheaper expansion; HR – less receptionists necessary; Predictability - transparent costs, inclusive of support and maintenance – no nasty surprises;
How Can We Help Protect Your Emails? Enterprise Email Service Safe Home for Your Email A legal and operational infrastructure is based only in countries that respect your privacy – those with no data retention regulations or secret backdoors that compromise your private information. Always Encrypted Communications within M@ilControl’s network are always encrypted, including across all untrusted wired, Wifi or mobile internet connections. A Modest Cost to Protect Your Privacy Providing real privacy and security costs money. Your information is never accessed or exploited for advertiser funding, so EmailControl is a paid service. • Neither your competitors nor government may get access to your emails with us, ... even in case of legal requirements for data retention or secret "back doors“. • Most useful for internal communications: sensitive contract negotiations, senior management exchanges, strategic and financial discussions.
Why Using SoftControl Mail Service is Beneficial? Current Situation Good news – your competitors’ emails are secured less than your! Bad news – your emails are easily readable by mid level hackers and by government. Benefits of M@ilControl Service: • Safe and secure INTERNAL email communication • No data retention even in case of court ruling • No danger of espionage or hacker attack • Highest encryption level of your internal emails; • Works securely with all PC, Mac, smartphones and tablets; • Reduce cost for IT security by using M@ilControl’s service; • Fast implementation – 10 days to startup; • Easily scalable for more users; • Supported by SoftControl – trusted provider speaking your languages;
How To Improve Your Business? Business Applications Training • Lessons • Tests • Knowledge Base • Monitoring; Staff • Recruitment • Assessment • Leaves • Attendance; Archiving • Sharing • Document Management • Security; Workspace • Document Management • Business Process • Web Content Sales • Marketing • Customer Service • Inventory • Reports; Fast survey creation • advanced reporting; CRM • Sales • Warehouse • Accounting • HR • POS • Manufacturing … Ticketing solution for your Customer Support
How Do You Manage Your Human Resources? Personal information management • Know your employees; Advanced leave management • Never mess with Labor Department; Time and attendance management • built-in; Employee performance management & Reports • see your KPIs; Recruitment • Manage your hiring process; Fit YOUR business process Customizable for YOUR business, groups, departments
How Do You Manage Your HR and Recruitment? • Fast implementation - ready HR solution; • Secure and easily accessible – installed on YOUR server, user access management; • Access anywhere – web-based application; • Local support - by SoftControl, a trusted partner, speaking Thai and English. Human Resources Management
What are ENTERPRISE challenges? A Company’s assets include significant knowledge that was generated by its employees. Often this knowledge is not properly managed posing risks and potential losses. Enterprise Learning Management • Knowledge is not located in centralized repository; • Shared access across multiple locations / departments is lacking; • Knowledge is not structured and organized for easy search and access for each location / department; • The continuity of knowledge transfer and knowledge update is not guaranteed when employees change departments or leave the company; • A paper-based knowledge management system is time consuming and cost intensive; • Company knowledge is not secure.
What are MANAGERS’ challenges? • Management lacks access and a clear understanding of a company’s and its employees’ knowledge, skills and experience; • Difficulty to allocate proper personnel for open positions; • Difficulty to identify the best candidates for succession planning; • Difficulty to assess employees’ knowledge level and capabilities, i.e. lack of testing and metrics; • Complicated process of training new employees and difficulty to allocate necessary knowledge for specific positions; • Excessive time requirements for training and instructing new employees; • Difficulty in transferring complex knowledge, i.e. highly specialized skills, unique expertise, etc. Enterprise Learning Management
What are STAFF’s challenges? • Limited or difficult access to proper knowledge base; • Reduced productivity caused by excessive time spent on training and lack of specific knowledge and skills; No channel for communication between knowledge owners and trainees; • No visible and understandable training plan that leads to skill development and career path; • Lack of interactive learning environment; • Lack of structured training materials; Enterprise Learning Management
Why Enterprises Use Learning Management System? • Platform providing learning based on Enterprise Knowledge Base; • Centralized collaborative environment; • Employee assessments with detailed and illustrative reports; • Securely hosted on your enterprise server and backed up
Why TIMControl is an LMS of Choice? Lessons, Courses and Categories Organize lessons by topic into categories. Bundle several lessons inside a course Progress tracking Several visual indications guide the user through the lesson and his current progress Test builders Create tests by assembling questions from a question pool. Several types of questions ready. Reports Generator A highly flexible reports generator. You can create your own reports with ease Perfect Candidates Store, Search and Analyze extended info about your employees Skills management Create, assign and use skills to identify who knows what Certifications Build and issue your own certifications User management Full support for managing users. Custom user roles can be created depending on your needs Content editing A powerful and flexible visual content editor with internal support for a plethora of media Jobs management Create Job descriptions, map them to Branches and assign them to employees Organization Structure View and interact with the entire organization using the organizational chart Company-wide communication Internal messaging based on your organizations structure
Why TIMControl is an LMS of Choice? Branch management Use branches to reflect your organizational hierarchy Skills-Lessons Correlation Assign skills to employees as they successfully complete assigned lessons or courses Jobs-Lessons Correlation Assign lessons to employees based on their working position Employee log Supervisors can evaluate employees, system log, detailed employee log. Employee placements Assign one or several job placements to each employee within one or more branches Training record Create a coherent report for the skills and educational status of all employees. Files sharing Efficiently share files between employees and supervisors of each Branch Search for perfect candidates Search and locate the perfect candidate for any given task based on several criteria Notifications Custom communication emails triggered on a wide range of events, personalized emails Security and access control Features like LDAP support or IP restriction help building a secure and open system Surveys Create, share and analyze responses from people inside or outside your organization Projects Assign projects with deadlines to end-users and track their progress
Why Your Customers Like It? BUSINESS BENEFITS Customer Retention – better trained support staff; Customer Acquisition – better trained salesmen; Reputation – better trained staff; Sales Process – knowledge is centralized and available; Enterprise Managers Staff
Why Your Managers and Staff Like It? OPERATIONAL BENEFITS Quality – knowledge is centralized and available; Continuity - knowledge transfer and update; Structure – employees have access to knowledge based on organization structure; Security – knowledge is securely hosted on enterprise server; Accountability – real-time online reports and analysis; Mobility – shared access, available everywhere, communication features; Enterprise Managers Staff
Why Your Accountant Like It? COST BENEFITS Training cost – less time from new to productive employee; Scaling – easy and cheaper expansion; HR – less trainers necessary; Paperless - effective, efficient knowledge and learning management; Productivity – reduced unproductive training time; Enterprise Managers Staff
How Does Document Archiving Help You? Paperless Office Productivity • Fast implementation - ready Archiving solution; • Drag and Drop – intuitive archiving procedure; • Collaborative – share files internally and externally; • Flexible – most common formats (PDF, Office, Media, et.); • Comfortable – built-in media player, preview, alerts and notifications; • Local support - by SoftControl, a trusted partner, speaking Thai and English.
Can You Afford SAP or Dynamics AX? Enterprise Resources Management • Modular • Scalable • Multi-lingual • Thai accounting • Customizable • Supported by SoftControl
How Do You Manage and Control Your Business?
How Do You Manage Your Customer relations? Enterprise Sales & Marketing • Fast implementation - ready CRM solution ; • Secure and easily accessible – installed on YOUR server; • Fit YOUR business process - customizable; • Easily scalable - future expansion; • Flexible - integration with PBX/IP telephony, office applications, emails etc.; • Local support - by SoftControl trusted partner speaking Thai and English.
What If Your Business Is Special? Custom Software Development Multimedia Databases Microsoft Applications Mobile Applications Websites Business Process & Flow
TODAY >75% of website visitors use mobile devices in Asia Your Website How Do People See It Today?
Competitors Why Did You Build It? Shareholders Customers Regulatory Agencies Suppliers Partners investors Employees Candidates Your Enterprise Website
Your Website Who Visit Your Website? Stakeholders Customers Regulatory Agents Suppliers Partners Investors It’s all about PEOPLE Who use 65-75% 25-35%Employees Candidates
1. Increase visibility in Search Engines 2. Get more traffic to your Website 3.Generate more quality leads 4. Increase Sales and Revenue 1. Increase visibility in Search Engines 2. Get more trust to your Company 3.Generate more Interest to partners and investors 4. Improve your Brand and awareness B2C websites B2B websites Professional Websites Why Need B2B and B2C?
Implementation Design, programming and fixing issues. Maintenance Content, Monitoring, Reporting, Recommendations, Campaigns Website Health Check Detailed analysis and report with improvement proposals. Your Website How SoftControl Can Help You?
Our Portfolio What Did We Build? www.endometriose-info.ch Design, Website Implementation and Optimization - responsive
Our Portfolio What Did We Build? www.pretuval.ch Concept, Design, Implementation, Maintenance - responsive
Our Portfolio What Did We Build? www.canesten.com.au Website Implementation - responsive
Our Portfolio What Did We Build? www.berocca.com.au Website Implementation, Maintenance - responsive
Our Portfolio What Did We Build? www.mgbpop.ch B2B Retail Website: Design, Implementation - responsive
Our Portfolio What Did We Build? www.tamarindsprings.com Audit, Optimization, Implementation, Maintenance - responsive
Our Portfolio What Did We Build? www.verhuetungsinfo.ch Design, Website Implementation, Optimization (in progress) www.ms-diagnose.ch Design, Website Implementation
Our Portfolio What Did We Build? www.flypeach.com Design, Website Implementation, Integration with Booking Engine
IT Peace of Mind What Does “All-In-One” IT Service Provider Mean? Continuity & Network Support • IT and Network Support, Maintenance and Consulting • Backup – servers and laptops • Disaster Recovery • Secure enterprise collaboration HR & Learning Solutions • HR and Recruitment Management • Training and Knowledge Management Telephony & Emailing • IP Telephony • Hosted Telephony service • Secure Email service Web Development & Optimization • Website Health Check • Design and implement for all browsing devices (Responsive Design) • Web Optimization • Website Maintenance Business & Process Solutions • Documents Archiving & Management • Customer Relations Management • Customer Support Management • Enterprise Content Management • Online Survey Management • Enterprise Resources Management • Custom software development
About SoftControl Why Do Many Companies Trust SoftControl? Thai company since 1993 Support small, medium, and large enterprises Serve customers in their language Western style service and business philosophy Customer Satisfaction is our main focus
200+ Customers Who Used Our Services and Solutions? Kolang
Looking for a partner who understands specifics of your situation, and have a vision and expertize to give you a FREEDOM TO FOCUS ON YOUR BUSINESS rather than on today’s details and challenges? Then … CONTACT US SoftControl.Net, Ltd. 9th Floor, BB Building #3906-07, 54 Sukhumvit Soi 21 (Asoke Road), Bangkok 10110, Thailand Voice: +66 2 105-4068 Fax: +66 2 664-2306 info@softcontrol.net www.softcontrol.net We speak your language IT Peace of Mind

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SoftControl - Company Introduction

  • 1.
    A partner whounderstands specifics of your situation, and have a vision and expertize to give you a FREEDOM TO FOCUS ON YOUR BUSINESS rather than on today’s details and challenges 9th Floor, BB Building #3906-07, 54 Sukhumvit Soi 21 (Asoke Road), Bangkok 10110, Thailand Voice: +66 2 105-4068 Fax: +66 2 664-2306 info@softcontrol.net www.softcontrol.netSoftControl.Net, Ltd. Let’s Talk About Your Business IT Peace of Mind
  • 2.
    Competitors Why Need Information& Communication Technology? Shareholders Customers Regulatory Agencies Suppliers Partners investors Employees Candidates Your Enterprise Enterprise ICT
  • 3.
    What We Reflect? EnterpriseICT FOR BETTER OR FOR WORSE, our company is a reflection of my thinking, my character, my values. - Rupert Murdoch Values
  • 4.
    How It …Works? DESIGN IS NOT WHAT it just looks like and feels like. Design is how it works - Steve Jobs Design Enterprise ICT
  • 5.
    How To TalkAbout You? GOING ALL THE WAY to the edge is the only way to jolt the user into noticing what you’ve done. If they notice you, they’re one step closer to talking about you. - Seth Godin Usability Enterprise ICT
  • 6.
    How To Present? WHATWE LEARN ONLY through the ears makes less impression upon our minds, than what is presented to the trustworthy eye. - Horace (Quintus Horatius Flaccus) Trust Enterprise ICT
  • 7.
    Who You Are? EVERYTHINGYOU DO sends a message about who you are and what you value. - Michael Josephson Compliance, Ethics Enterprise ICT
  • 8.
    What Is Real? THECUSTOMER’S perception is your reality. - Kate Zabriskie Author of Customer Service Excellence: How to Deliver Value to Today’s Busy Customer Quality Enterprise ICT
  • 9.
    How IT Helpsto Business? Your Enterprise ICT Mediating Factors • Environment • Culture • Structure • Business Process • Politics • Management Decisions …… Organization Information & Communication Technology
  • 10.
    Do You Have“IT Peace of Mind”? Your Enterprise ICT Servers Network Desktops Files WebsitesLaptops Mobile Devices Maintain CollaborateBackup Archive Recover Disaster Telephony Email Encrypt
  • 11.
    Why IT UnplannedDowntimes Happen? Your Enterprise ICT 40% Operator Errors 20% Environmental Factors, Hardware, Operating System, Power, Disaster 40% Application Failure Source: Gartner Group, Inc.
  • 12.
    What If YourICT Does Not Work Today? Your Enterprise ICT • Do you depend upon one or more mission critical applications such as ERP or CRM software? • What will the productivity costs be for the loss of available ICT systems and applications? • How will collaborative business processes between different divisions and employees be affected by an unexpected ICT outage? • How will decision making process be affected if people cannot communicate with each other within the company? INTERNAL BUSINESS PROCESS
  • 13.
    What If YourICT Does Not Work Today? Your Enterprise ICT • Can you demonstrate trust and quality to your partners and customers if your ICT does not work? • What will brand and image damage be in case your cannot properly communicate with shareholders, partners and customers? • How will confidence of existing and potential investors be affected if enterprise data is compromised? • How much revenue can you afford to lose every hour if your critical ICT system is down? • ... EXTERNAL BUSINESS RELATIONS
  • 14.
    What If YourICT Does Not Work Today? Your Enterprise ICT • What will your staff morale damage be in case they have permanent troubles with ICT? • How proud are your employees by your corporate website? • How will influence bad communication and poor website on decision of high skilled professionals to join your company? • ... STAFF AND CANDIDATES
  • 15.
    What If YourICT Does Not Work Today? Your Enterprise ICT • What will transaction revenue loss be for every hour / day of your ICT outage? • How many loss in wages and inventory can you afford in case of ICT outage? • What are potential cost of bank fees, legal penalties, marketing expenses, remedial labor in case of ICT outage or data loss? • ... FINANCIALS
  • 16.
    What Are Impactsof IT Unplanned Downtimes? Your Enterprise ICT Source: Gartner Group, Inc.
  • 17.
    What Are Impactsof IT Unplanned Downtimes? Your Enterprise ICT
  • 18.
    How SoftControl ProvidesTotal Business Continuity? IT Peace of Mind Collaborate Backup Archive Disaster Recovery ENTERPRISE FIREWALL Maintain Encrypt
  • 19.
    Why So ManyCompanies Work With Us For Many Years? IT & Network Maintenance • Consistency – Continuity • Quality – Best Practice • Security – Confidentiality • Trust – Transparency • Understanding customer; • Communication – customers’ language Other Customers Value Our Services For Serving customers in: Bangkok, Central Thailand, Rayong, Chonburi, Ayutthaya, Chiang Mai, Penang
  • 20.
    Why So ManyCompanies Work With Us For Many Years? IT & Network Maintenance IT Maintenance and Health Check Audits and Analysis of your IT and Network IT System Planning, Design, Consulting IT as a Service Backup, Business Continuity
  • 21.
    Why So ManyCompanies Work With Us For Many Years? IT & Network Maintenance •Design, Internet Connection, Security, IP addresses, etc.Network System •System Design, Network Services, Clouds, etc.Servers & System Configurations •Email System, Users Configuration, Access mailbox etc.Mailing System •Client PCs & Notebooks, business IT infrastructure, etc.Clients and Devices •Backup Solutions, Disaster Prevention ServicesBusiness Continuity •IT hardware, Software LicensesSoftware & Hardware
  • 22.
    How SoftControl ProvidesTotal Business Continuity? IT Peace of Mind YOUR ENTERPRISE Servers Workstations Tablets & Phones Laptops BACKUP Disaster Recovery 30+ km • Backup servers; • Backup workstations; • Backup laptops; • Archive documents • Collaborate with laptops • Collaborate with mobile • Disaster recovery FIREWALL
  • 23.
    How SoftControl ProvidesTotal Business Continuity? Backup Onsite Windows Servers Local Backup Backup to Local Backup System Every 15 minutes Disaster Recovery Remote Backup INTERNET Backup from Local Backup will Replicate to Remote Site (SoftControl or Data Center) Every 15 minutes* • Store backup files remotely; • 96 restore point per day; • Monitor backup quality; • Provide recovery services; • Analyze and predict possible IT issues. Servers
  • 24.
    Do You KnowWhere Your Data Is? User A User B Firewall DROPBOX Do you collaborate SECURELY? At Home & Mobile document NO IT Control  Security  Governance NO IT Control  Storage and Servers  User Provisioning NO IT Control  Sensitive Data Your Enterprise The potential for data leakage, security breeches and harm to your business is HIGH! Laptops and Mobile
  • 25.
    How To GetBack Control On Your Data? Laptops and Mobile The potential for data leakage, security breeches and harm to your business is MINIMUM.
  • 26.
    Why Do CustomersUse Our Enterprise Cloud Solution? Access Data Store your files, folders, contacts, photo galleries, calendars and more on a server of your choosing. Back-up & Sync Your Data Keep your files, contacts, photo galleries, calendars and more synchronized amongst your device. Share Your Data Securely Share your data with others, and give them access to your latest photo galleries, your calendar, your music, or anything else you want them to see.
  • 27.
  • 28.
    What is YourCurrent Telephony System? The Backbone of Your Business
  • 29.
    Why others useit? IP Telephony Service I’D LOVE TO HAVE THE NEWEST communication features for the Company. It would help us to get on equal footing with some of our largest competitors. But it’s always a budget buster bringing in the latest technologies. Lower Total Cost of Ownership
  • 30.
    Why others useit? IP Telephony Service ALL THIS VoIP STAFF is not understandable for me. The last thing we need is another complex technology to manage. Minimal IT Support Required
  • 31.
    Why others useit? IP Telephony Service MAY BE IF I DID’T LISTEN to report on economy, I’d feel more comfortable about spending money on a new phone system. We do need it, but I don’t need the expense right now. Operating Expense vs. Capital Expense
  • 32.
    Why others useit? IP Telephony Service PHONES KEEP THE HEART of my business beating. If service stops for any reason it can cause a significant damage! Business Continuity
  • 33.
    Why others useit? IP Telephony Service I USED TO BE ABLE TO TAKE a long view of my business. But with this economy I cannot afford to be locked into any technology that cannot scale. Impossible. My Company needs flexibility to make immediate changes Scalability
  • 34.
    Why others useit? IP Telephony Service WE ARE SMALL COMPANY who needs to look big to be competitive. Having the latest technologies would help. However, features are expensive and only certain ones apply to my business. Functionality
  • 35.
    Why others useit? IP Telephony Service ON ANY GIVEN DAY, THERE ARE DOZENS of issues to manage. The phone system should be the latest of our concerns. Phones should reliably assist us in our business, and not be in need of our assistance. Focus on what matters
  • 36.
    Why Do CustomersLike Our Service? IP Telephony Service Unlimited number of users We are able to set up an unlimited number of extensions, depending on the size of your organization Cheaper calling cost Make low cost calls to Thai mobiles and landlines as well as International phone numbers Free calls between extensions Free calls between extensions, even if they are in a different location or office. Significant savings Caller ID Display LCDs with Caller ID: Ability to see who is calling you. See who is calling you (outside callers and local extensions) Ring Groups Set up groups of phones to ring when an incoming call arrives Conference calls Conduct conference calls with parties inside and outside the office Hold calls Play music to callers while they are on hold Time-based call handling Set different behavior based on whether your business is opened or closed Call reports See the calls you dialed, received and missed Virtual receptionist (IVR) Company Greeting Message: Have a professional greeting message when receiving calls. Prompting the caller to select a department or extension Call forwarding Forward calls to another extension Manager call reporting Access comprehensive reports of calls. View and analyze call statistics on a per employee basis Wide range of handsets VoIP Telephone systems are compatible with a wide range of IP phones Hosted or Onsite PBX
  • 37.
    Why Do OurCustomers Prefer Hosted Solution? IP Telephony Service Voicemail sent email Get notified when someone leaves you a voicemail. Play the voicemail recording attachment from within your email inbox. Follow me Ring each of your phones until you answer one. Call whispering Coach staff on a call without the caller hearing Call barging Take over calls from another user Call recording Option to record certain or all call your business makes. Supervisor panel Easily view call, queue and agent statistics CRM system integration Integrate with CRM systems such as vTiger Dynamics, Salesforce Enhanced ACD queues Automatically distribute inbound calls and let callers know their place in the queue. Call monitoring Monitor conversations in real-time to improve your customer service Wallboard/screen statistics Display call statistics on a large screen or TV Call management Improve queue management and call-back processes Screen popping See who’s calling you with a pop-up window on your computer desktop
  • 38.
    How Much? IP TelephonyService • Calls between company branches – FREE; • Calls to Thai landline – THB 0.25; • Call Thai mobile numbers – THB 0.75; • International calls – cheaper than Skype (depending on country)
  • 39.
    Telephony for Business WhyYour Customers Like It? Stakeholders Customers Regulatory Agents Suppliers Partners Investors BUSINESS BENEFITS Employees Candidates Customer Retention – no need to wait long time for receptionist; Call Center – full call center features; Convenience – customers get to proper person easily; Reputation – sound as an established and well managed business; Sales Process – train and monitor sales people; Customer Support – train your agents, record calls
  • 40.
    Telephony For Operations WhyYour Managers and Staff Like It? Stakeholders Customers Regulatory Agents Suppliers Partners Investors OPERATIONAL BENEFITS Employees Candidates Quality – HD voice quality; Capacity - number of extension is limited; Security – no employee trust issues, calls are encrypted; Work productivity – connect with proper colleague easily, and speak as long as needed; Accountability – real-time online reports and analysis; Mobility – get calls and voice mail on go;
  • 41.
    Telephony Cost Why YourAccountant Like It? Stakeholders Customers Regulatory Agents Suppliers Partners Investors COST BENEFITS Employees Candidates Phone bills – free internal calls, cheaper domestic calls, cheap international calls; Pay for what you need - as and when you need it; Construction – one infrastructure for phone and network; Maintenance – no PBX, no wiring, no facilities, lower relocation and migration cost; Capital Investment – not required; Scaling – easy and cheaper expansion; HR – less receptionists necessary; Predictability - transparent costs, inclusive of support and maintenance – no nasty surprises;
  • 42.
    How Can WeHelp Protect Your Emails? Enterprise Email Service Safe Home for Your Email A legal and operational infrastructure is based only in countries that respect your privacy – those with no data retention regulations or secret backdoors that compromise your private information. Always Encrypted Communications within M@ilControl’s network are always encrypted, including across all untrusted wired, Wifi or mobile internet connections. A Modest Cost to Protect Your Privacy Providing real privacy and security costs money. Your information is never accessed or exploited for advertiser funding, so EmailControl is a paid service. • Neither your competitors nor government may get access to your emails with us, ... even in case of legal requirements for data retention or secret "back doors“. • Most useful for internal communications: sensitive contract negotiations, senior management exchanges, strategic and financial discussions.
  • 43.
    Why Using SoftControlMail Service is Beneficial? Current Situation Good news – your competitors’ emails are secured less than your! Bad news – your emails are easily readable by mid level hackers and by government. Benefits of M@ilControl Service: • Safe and secure INTERNAL email communication • No data retention even in case of court ruling • No danger of espionage or hacker attack • Highest encryption level of your internal emails; • Works securely with all PC, Mac, smartphones and tablets; • Reduce cost for IT security by using M@ilControl’s service; • Fast implementation – 10 days to startup; • Easily scalable for more users; • Supported by SoftControl – trusted provider speaking your languages;
  • 44.
    How To ImproveYour Business? Business Applications Training • Lessons • Tests • Knowledge Base • Monitoring; Staff • Recruitment • Assessment • Leaves • Attendance; Archiving • Sharing • Document Management • Security; Workspace • Document Management • Business Process • Web Content Sales • Marketing • Customer Service • Inventory • Reports; Fast survey creation • advanced reporting; CRM • Sales • Warehouse • Accounting • HR • POS • Manufacturing … Ticketing solution for your Customer Support
  • 45.
    How Do YouManage Your Human Resources? Personal information management • Know your employees; Advanced leave management • Never mess with Labor Department; Time and attendance management • built-in; Employee performance management & Reports • see your KPIs; Recruitment • Manage your hiring process; Fit YOUR business process Customizable for YOUR business, groups, departments
  • 46.
    How Do YouManage Your HR and Recruitment? • Fast implementation - ready HR solution; • Secure and easily accessible – installed on YOUR server, user access management; • Access anywhere – web-based application; • Local support - by SoftControl, a trusted partner, speaking Thai and English. Human Resources Management
  • 47.
    What are ENTERPRISEchallenges? A Company’s assets include significant knowledge that was generated by its employees. Often this knowledge is not properly managed posing risks and potential losses. Enterprise Learning Management • Knowledge is not located in centralized repository; • Shared access across multiple locations / departments is lacking; • Knowledge is not structured and organized for easy search and access for each location / department; • The continuity of knowledge transfer and knowledge update is not guaranteed when employees change departments or leave the company; • A paper-based knowledge management system is time consuming and cost intensive; • Company knowledge is not secure.
  • 48.
    What are MANAGERS’challenges? • Management lacks access and a clear understanding of a company’s and its employees’ knowledge, skills and experience; • Difficulty to allocate proper personnel for open positions; • Difficulty to identify the best candidates for succession planning; • Difficulty to assess employees’ knowledge level and capabilities, i.e. lack of testing and metrics; • Complicated process of training new employees and difficulty to allocate necessary knowledge for specific positions; • Excessive time requirements for training and instructing new employees; • Difficulty in transferring complex knowledge, i.e. highly specialized skills, unique expertise, etc. Enterprise Learning Management
  • 49.
    What are STAFF’schallenges? • Limited or difficult access to proper knowledge base; • Reduced productivity caused by excessive time spent on training and lack of specific knowledge and skills; No channel for communication between knowledge owners and trainees; • No visible and understandable training plan that leads to skill development and career path; • Lack of interactive learning environment; • Lack of structured training materials; Enterprise Learning Management
  • 50.
    Why Enterprises UseLearning Management System? • Platform providing learning based on Enterprise Knowledge Base; • Centralized collaborative environment; • Employee assessments with detailed and illustrative reports; • Securely hosted on your enterprise server and backed up
  • 51.
    Why TIMControl isan LMS of Choice? Lessons, Courses and Categories Organize lessons by topic into categories. Bundle several lessons inside a course Progress tracking Several visual indications guide the user through the lesson and his current progress Test builders Create tests by assembling questions from a question pool. Several types of questions ready. Reports Generator A highly flexible reports generator. You can create your own reports with ease Perfect Candidates Store, Search and Analyze extended info about your employees Skills management Create, assign and use skills to identify who knows what Certifications Build and issue your own certifications User management Full support for managing users. Custom user roles can be created depending on your needs Content editing A powerful and flexible visual content editor with internal support for a plethora of media Jobs management Create Job descriptions, map them to Branches and assign them to employees Organization Structure View and interact with the entire organization using the organizational chart Company-wide communication Internal messaging based on your organizations structure
  • 52.
    Why TIMControl isan LMS of Choice? Branch management Use branches to reflect your organizational hierarchy Skills-Lessons Correlation Assign skills to employees as they successfully complete assigned lessons or courses Jobs-Lessons Correlation Assign lessons to employees based on their working position Employee log Supervisors can evaluate employees, system log, detailed employee log. Employee placements Assign one or several job placements to each employee within one or more branches Training record Create a coherent report for the skills and educational status of all employees. Files sharing Efficiently share files between employees and supervisors of each Branch Search for perfect candidates Search and locate the perfect candidate for any given task based on several criteria Notifications Custom communication emails triggered on a wide range of events, personalized emails Security and access control Features like LDAP support or IP restriction help building a secure and open system Surveys Create, share and analyze responses from people inside or outside your organization Projects Assign projects with deadlines to end-users and track their progress
  • 53.
    Why Your CustomersLike It? BUSINESS BENEFITS Customer Retention – better trained support staff; Customer Acquisition – better trained salesmen; Reputation – better trained staff; Sales Process – knowledge is centralized and available; Enterprise Managers Staff
  • 54.
    Why Your Managersand Staff Like It? OPERATIONAL BENEFITS Quality – knowledge is centralized and available; Continuity - knowledge transfer and update; Structure – employees have access to knowledge based on organization structure; Security – knowledge is securely hosted on enterprise server; Accountability – real-time online reports and analysis; Mobility – shared access, available everywhere, communication features; Enterprise Managers Staff
  • 55.
    Why Your AccountantLike It? COST BENEFITS Training cost – less time from new to productive employee; Scaling – easy and cheaper expansion; HR – less trainers necessary; Paperless - effective, efficient knowledge and learning management; Productivity – reduced unproductive training time; Enterprise Managers Staff
  • 56.
    How Does DocumentArchiving Help You? Paperless Office Productivity • Fast implementation - ready Archiving solution; • Drag and Drop – intuitive archiving procedure; • Collaborative – share files internally and externally; • Flexible – most common formats (PDF, Office, Media, et.); • Comfortable – built-in media player, preview, alerts and notifications; • Local support - by SoftControl, a trusted partner, speaking Thai and English.
  • 57.
    Can You AffordSAP or Dynamics AX? Enterprise Resources Management • Modular • Scalable • Multi-lingual • Thai accounting • Customizable • Supported by SoftControl
  • 58.
    How Do YouManage and Control Your Business?
  • 59.
    How Do YouManage Your Customer relations? Enterprise Sales & Marketing • Fast implementation - ready CRM solution ; • Secure and easily accessible – installed on YOUR server; • Fit YOUR business process - customizable; • Easily scalable - future expansion; • Flexible - integration with PBX/IP telephony, office applications, emails etc.; • Local support - by SoftControl trusted partner speaking Thai and English.
  • 60.
    What If YourBusiness Is Special? Custom Software Development Multimedia Databases Microsoft Applications Mobile Applications Websites Business Process & Flow
  • 61.
    TODAY >75% of websitevisitors use mobile devices in Asia Your Website How Do People See It Today?
  • 62.
    Competitors Why Did YouBuild It? Shareholders Customers Regulatory Agencies Suppliers Partners investors Employees Candidates Your Enterprise Website
  • 63.
    Your Website Who VisitYour Website? Stakeholders Customers Regulatory Agents Suppliers Partners Investors It’s all about PEOPLE Who use 65-75% 25-35%Employees Candidates
  • 64.
    1. Increase visibilityin Search Engines 2. Get more traffic to your Website 3.Generate more quality leads 4. Increase Sales and Revenue 1. Increase visibility in Search Engines 2. Get more trust to your Company 3.Generate more Interest to partners and investors 4. Improve your Brand and awareness B2C websites B2B websites Professional Websites Why Need B2B and B2C?
  • 65.
    Implementation Design, programming andfixing issues. Maintenance Content, Monitoring, Reporting, Recommendations, Campaigns Website Health Check Detailed analysis and report with improvement proposals. Your Website How SoftControl Can Help You?
  • 66.
    Our Portfolio What DidWe Build? www.endometriose-info.ch Design, Website Implementation and Optimization - responsive
  • 67.
    Our Portfolio What DidWe Build? www.pretuval.ch Concept, Design, Implementation, Maintenance - responsive
  • 68.
    Our Portfolio What DidWe Build? www.canesten.com.au Website Implementation - responsive
  • 69.
    Our Portfolio What DidWe Build? www.berocca.com.au Website Implementation, Maintenance - responsive
  • 70.
    Our Portfolio What DidWe Build? www.mgbpop.ch B2B Retail Website: Design, Implementation - responsive
  • 71.
    Our Portfolio What DidWe Build? www.tamarindsprings.com Audit, Optimization, Implementation, Maintenance - responsive
  • 72.
    Our Portfolio What DidWe Build? www.verhuetungsinfo.ch Design, Website Implementation, Optimization (in progress) www.ms-diagnose.ch Design, Website Implementation
  • 73.
    Our Portfolio What DidWe Build? www.flypeach.com Design, Website Implementation, Integration with Booking Engine
  • 74.
    IT Peace ofMind What Does “All-In-One” IT Service Provider Mean? Continuity & Network Support • IT and Network Support, Maintenance and Consulting • Backup – servers and laptops • Disaster Recovery • Secure enterprise collaboration HR & Learning Solutions • HR and Recruitment Management • Training and Knowledge Management Telephony & Emailing • IP Telephony • Hosted Telephony service • Secure Email service Web Development & Optimization • Website Health Check • Design and implement for all browsing devices (Responsive Design) • Web Optimization • Website Maintenance Business & Process Solutions • Documents Archiving & Management • Customer Relations Management • Customer Support Management • Enterprise Content Management • Online Survey Management • Enterprise Resources Management • Custom software development
  • 75.
    About SoftControl Why DoMany Companies Trust SoftControl? Thai company since 1993 Support small, medium, and large enterprises Serve customers in their language Western style service and business philosophy Customer Satisfaction is our main focus
  • 76.
    200+ Customers Who UsedOur Services and Solutions? Kolang
  • 77.
    Looking for apartner who understands specifics of your situation, and have a vision and expertize to give you a FREEDOM TO FOCUS ON YOUR BUSINESS rather than on today’s details and challenges? Then … CONTACT US SoftControl.Net, Ltd. 9th Floor, BB Building #3906-07, 54 Sukhumvit Soi 21 (Asoke Road), Bangkok 10110, Thailand Voice: +66 2 105-4068 Fax: +66 2 664-2306 info@softcontrol.net www.softcontrol.net We speak your language IT Peace of Mind