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Mark Aikman, CIO at The North Group - Leading a Complex Bespoke System Transformation


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Mark Aikman, CIO at The North Group presented at CIO Event Europe in September 2014

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Mark Aikman, CIO at The North Group - Leading a Complex Bespoke System Transformation

  1. 1. Leading a Complex Bespoke System Transformation Mark Aikman – CIO The North Group 1
  2. 2. My Background: • Recognised for leading large complex change and transformation programmes • Significant experience of running large global scale IT teams in FTSE listed companies • My professional experience is embodied in behaviours displayed, passionate about the IT industry and the changes it brings. • I firmly believe that peer to peer collaboration is key to success, taking learning's and shared experiences to deliver successful outcomes 2
  3. 3. Content: 1. Background on The North Group 2. The Need for Change 3. Challenges within IT at the Beginning 4. Create Transformation Streams 5. Implement Governance that enables quick decisions 6. Implementing the Transformation Streams 7. The Vision 8. New Business System – Core Elements 9. Transformation Journey 10. Transformation Success Factors 11. The Managing Directors Perspective 12. Open discussion – Share your experiences and learnings 3
  4. 4. 1. Background on The North Group The North Group are one of the largest global marine insurance providers with the ability to service the needs of the entire marine spectrum, from small fishing vessels to the largest ships Premium Income US$500 million + Free Reserves US$370 million Total Assets US$1,500 million Service Ability to service the needs of the entire marine spectrum Offices & Staff 350+ members of staff based around the world 4
  5. 5. 2. The need for change ‘HQ to be expanded’ ‘A need for growth and to diversify’ ‘Using technology to facilitate competitive advantage’ ‘To be the most cost efficient’ ‘Innovative with their service offerings’ ‘Facilitate digital presence’ ‘Enable the best customer service in the industry’ ‘Enabling new Product Lines’ ‘Why transformation was needed’ 5
  6. 6. ‘Aged Infrastructure ’ ‘ ‘My IT organisation has challenges… fix it!’ 3. Challenges at the beginning ‘Major under investment in IT’ ‘Disengaged from the business’ ‘Lack of processes’ ‘Limited Mobility’ ‘Main commercial system 45 years of age’ ‘DMS at breaking point supplier had gone bust’ ‘IT Organisation not aligned to business strategy’ ‘Team did their best’ ‘Run on a Shoestring’ 6
  7. 7. 4. Transformation Streams • System Availability, Performance • People, Process and Technology • Application and Infrastructure • Stakeholder Management Govern Future proof Support Stabilise 7
  8. 8. 5. Implement Governance that enables quick decisions Reported to the board Quarterly ITLT Project Board Key Stakeholder Steering Committee Data Governance Steering Committee Supplier Steering Committee Operational Support Weekly 8 (IT Leadership Team)
  9. 9. 6. Implementing the Transformation Streams – Support, Stabilise, Future proof 9
  10. 10. 7. The Vision NORTH’s vision for a new business system “To create a powerful new system(s) using IT industry standard software, scalable for future growth and accessible across multiple offices in different countries. A single clutter free interface for the users to carry out their work combined with a single repository for NORTH’s data, empowering users to create accurate reports quickly and easily. A new system(s) that offers advancements in both process and human efficiency by harnessing technological change enabling NORTH to better serve its customers” 10
  11. 11. 11 8. New Business System – Core Solution Elements Transactional & Commercial Strategic business platform Party Management & Comms Invoicing, Payments and Credit Control Analysis & BI Document Management Customer Information Core commercial system .Net 4.0, WCF, Service Bus, SQL Server 2012 Microsoft Dynamics CRM 2011 Sage X3 ERP Microsoft SQL Server 2012 Data Warehouse HP AUTONOMY iManage Worksite Customer extranet .Net 4.0, WCF, Service Bus, SQL Server 2012
  12. 12. 12 FUNCTION OLD NEW Technology Commercial (Underwriting, Claims, Loss Prevention) Bespoke COBOL application Bespoke Bespoke .Net 4.0, WCF, Service Bus, SQL Server 2012 CRM PRISM (Bespoke .Net 1.1) Third Party CRM System Microsoft Dynamics CRM 2011 , .Net and SQL Server Reporting Services Finance – Ledgers (Bespoke COBOL application) Sage X3 (Third Party Package) Sage X3 (Proprietary and .Net) Finance Finance - Sun Accounts (Third Party Package) Sage X3 (Third Party Package) Sage X3 (Proprietary and .Net) 8. Business Systems – The old and the new
  13. 13. 9. Transformation Journey Business Systems Go Live Stabilisation of IT 13
  14. 14. 10. Transformation Success Factors – 5 that worked for me, what worked for you ? • Ensure the Board & Senior Management Team FULLY understand what the business is getting into and the project is necessary and also that they will provide support at ALL stages • Be bold, enthusiastic and set high standards – it is infectious! • Implement a strong governance structure and don’t be afraid to change it • Engage with your Key Stakeholder’s, canvassing opinion is invaluable – be inclusive • Due Diligence is critical – Selecting the right partners are integral to your success 14
  15. 15. 11. The Managing Director’s perspective Marriage ! 15
  16. 16. 12. Open Discussion - Challenges ahead…Your thoughts and experiences ? Go-Live Success! Big Bang Delivery Multi-Vendor / Multi System Business Engagement & External Change Cost & Contractuals User Training & Acceptance 16 Business Change & Value Business Activity
  17. 17. Finally…Let me leave you with a thought Even if you stumble, you’re still moving forward! 17