Managed IT Services vs. Break-Fix [Infographic]resourceone
This infographic explains the difference between managed IT services and a break-fix model. In fact, businesses that switch from break-fix to managed IT services can save money. Learn more about managed IT services and how it works in this infographic.
eFolder Partner Chat webinar — Making the Transition from Break-Fix to Manage...eFolder
Bill Blum, President and Owner of Alpine Business Systems, was tired of the inconsistent revenue and lack of client loyalty that characterized his MSP practice. That's why he successfully transitioned Alpine Business Systems to a managed services model.
In this webinar, learn why and how Bill de-emphasized his break-fix practice in order to establish a better footing in the MSP world. Bill and Ted Hulsy, VP of Marketing at eFolder, discuss best practices on making the transition from break-fix to managed services.
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
1. Cloudsourcing involves outsourcing IT operations and infrastructure management to cloud service providers in order to reduce costs, improve efficiency, and focus on core business operations.
2. The key benefits of cloudsourcing include cost reduction, scalability, access to expertise, improved security, and the ability to keep pace with new technologies without large capital investments.
3. Choosing a cloudsourcing partner allows organizations to benefit from round-the-clock support, expertise, scalability, and security while reducing labor costs, hardware costs, and the burden of compliance requirements.
District Computers is a technology consulting and management firm that provides services to small and medium businesses in the Washington D.C. metro area. They offer a range of services including network management, remote access solutions, security solutions, and hosting services to help businesses improve efficiency. Their mission is to provide small businesses with enterprise-class technology solutions and support without the high costs typically associated with running an in-house IT department. They aim to understand each client's unique needs and challenges and provide affordable, effective solutions to help their businesses.
MIPL is an IT solutions provider established in 1997 that has grown to 100+ employees and annual revenues of Rs. 18 Crores. It aims to become a leading global player and reach Rs. 150 Cr by 2009-2010. MIPL offers a wide range of technology solutions and services across various market segments to address all customer needs from infrastructure setup to maintenance and support.
The document summarizes why IBM is a good choice for technical support services. It highlights IBM's global infrastructure and expertise, including over a century of experience supporting clients' systems. IBM offers customizable support options, a single point of contact for both IBM and non-IBM products, and claims it can help reduce costs by 5-40% compared to other support providers. The document provides an example of how IBM helped NetApp achieve award-winning support results and 40% savings compared to its previous multivendor support model.
Managed IT Services vs. Break-Fix [Infographic]resourceone
This infographic explains the difference between managed IT services and a break-fix model. In fact, businesses that switch from break-fix to managed IT services can save money. Learn more about managed IT services and how it works in this infographic.
eFolder Partner Chat webinar — Making the Transition from Break-Fix to Manage...eFolder
Bill Blum, President and Owner of Alpine Business Systems, was tired of the inconsistent revenue and lack of client loyalty that characterized his MSP practice. That's why he successfully transitioned Alpine Business Systems to a managed services model.
In this webinar, learn why and how Bill de-emphasized his break-fix practice in order to establish a better footing in the MSP world. Bill and Ted Hulsy, VP of Marketing at eFolder, discuss best practices on making the transition from break-fix to managed services.
A Starter Guide to IT Managed ServicesDavid Castro
Making the switch to MSP is worth the time and effort because MSPs are approximately 200-400% more profitable than non-MSPs. And MSPs are 3x to 10x more valuable than traditional VARs. This 21-page guide will help you: --Develop and execute on a solid business strategy for running a managed services company --Choose the right IT systems management solution to help enable your vision --Price your managed services fairly, competitively, and profitably --Understand MSP pricing and profit scenarios including cost, profit, and MRR/project/breakfix calculations and analysis --Avoid some common pitfalls --Understand the benefits that come with implementing managed services correctly --Understand how an IT service provider successfully rolled out managed services for its customers and transformed into one of the largest MSPs in the country. December 2012.
1. Cloudsourcing involves outsourcing IT operations and infrastructure management to cloud service providers in order to reduce costs, improve efficiency, and focus on core business operations.
2. The key benefits of cloudsourcing include cost reduction, scalability, access to expertise, improved security, and the ability to keep pace with new technologies without large capital investments.
3. Choosing a cloudsourcing partner allows organizations to benefit from round-the-clock support, expertise, scalability, and security while reducing labor costs, hardware costs, and the burden of compliance requirements.
District Computers is a technology consulting and management firm that provides services to small and medium businesses in the Washington D.C. metro area. They offer a range of services including network management, remote access solutions, security solutions, and hosting services to help businesses improve efficiency. Their mission is to provide small businesses with enterprise-class technology solutions and support without the high costs typically associated with running an in-house IT department. They aim to understand each client's unique needs and challenges and provide affordable, effective solutions to help their businesses.
MIPL is an IT solutions provider established in 1997 that has grown to 100+ employees and annual revenues of Rs. 18 Crores. It aims to become a leading global player and reach Rs. 150 Cr by 2009-2010. MIPL offers a wide range of technology solutions and services across various market segments to address all customer needs from infrastructure setup to maintenance and support.
The document summarizes why IBM is a good choice for technical support services. It highlights IBM's global infrastructure and expertise, including over a century of experience supporting clients' systems. IBM offers customizable support options, a single point of contact for both IBM and non-IBM products, and claims it can help reduce costs by 5-40% compared to other support providers. The document provides an example of how IBM helped NetApp achieve award-winning support results and 40% savings compared to its previous multivendor support model.
Finally Technology Support that gets you thereBrian Royle
IBM Technology Support Services offers comprehensive support that can help businesses overcome challenges like managing complex, heterogeneous IT environments across multiple vendors. Their services provide 24x7 support through over 500 parts centers to give businesses a single point of contact for multivendor support. IBM also uses predictive analytics and proactive maintenance to help businesses better plan equipment lifecycles and costs, mitigate risks, and prevent downtime. This flexible, customizable support is designed to help businesses adapt to changing IT needs.
This document summarizes a presentation about automated asset lifecycle management. It introduces the speakers, Dan Wensley and Mike Brooks, and their backgrounds. The presentation discusses how automated asset lifecycle management applications can help IT service providers sell more and service less by automating reporting on device ages, warranties, and sales opportunities. Key benefits include automated data collection, executive reports, identifying at-risk clients, sales and budget planning, and replacing or renewing aging assets. Case studies show the applications have helped partners increase revenue. The document provides an overview of the asset lifecycle management landscape and challenges of traditional methods.
CDW is a large technology solutions provider founded in 1984 that employs over 6,300 people and generates billions of dollars in annual sales. It provides hardware, software, and services from top brands to small and large businesses as well as government, education, non-profit, and healthcare organizations. CDW aims to make IT work for its customers and support them with dedicated account teams, over 1,300 technology specialists, and various online and technical support services.
CDW provides solutions to help businesses with security management, system consolidation and virtualization, business continuity, and converged communications. Their security solutions address evolving threats, compliance needs, and mobile workforce security. Their system consolidation and virtualization solutions help optimize infrastructure through server and desktop virtualization. Their business continuity solutions include backup strategies, disaster recovery, and file/email archiving for regulatory compliance.
CDW is a leading provider of technology products and services for businesses, government, and education. They offer a wide range of products and services including hardware, software, networking, security, storage, and custom services. CDW aims to address key client challenges around procurement, lean IT staffing, inventory management, and changing technology through their expansive inventory, configuration centers, system engineers, and software licensing consultants. They provide high-touch support through their account teams and 24/7 customer support. The presentation concludes that CDW's strengths are their technology expertise, customer support tools, comprehensive capabilities for added value, and operational excellence through their distribution centers.
Ray Boggs presented on IT spending trends among small and medium businesses. He found that SMB IT spending is growing faster than total corporate IT spending. Many SMBs plan to delay, reduce, or focus their IT spending on tactical projects in the next 12 months due to economic concerns. SMBs are interested in software-as-a-service solutions for benefits like paying for capabilities as needed. However, they also have security and cost concerns about these solutions. Dell then presented on their new managed services approach to address SMB needs like reducing downtime and costs while freeing up resources. They outlined service plan levels and features to provide remote monitoring, resolution, and management support for SMBs.
Managed Services in 2014: Pricing and Positioning - Dave SobelMAXfocus
Managed Services in 2014 has grown and changed. Cloud and mobility change the model from strictly device management to a complex eco-system of management. Through analysis of the latest market data, Dave Sobel, GFI MAX’s Director of Partner Community, will show proven techniques for building a pipeline of interested customers ready to invest in their IT and deliver annuity revenue at higher margin. Discussion will include go-to-market techniques and pricing models for a variety of managed services, from traditional to backup to mobile.
CTECH provides managed IT services through their ProactivePlan program to optimize technology investments and maximize productivity. Their services include ongoing preventative maintenance through remote monitoring and management of infrastructure like workstations, networks, backups, security, and phones. This reduces costs, downtime, and stress compared to reactive hourly support. Benefits include predictable monthly costs, increased security, improved performance and productivity, and maximized returns on IT investments.
DotNet Framework Solutions is a company that provides enterprise architecture solutions to help businesses consolidate and improve performance. They aim to analyze clients' current business strategies and processes, and develop new strategies and processes to ensure competitiveness. Their solutions integrate different business processes and IT infrastructure to transform a business from disorganized "single process operations" to a coordinated "enterprise architecture paradigm". They develop strategic initiatives and engage with clients to understand their business model and needs in order to design customized enterprise architecture plans.
SSR is an IT solutions provider that aims to provide customized IT solutions to small and medium sized businesses through proactive planning, best practices implementation, ongoing support and training. SSR has experience across many industries and offers a range of services and solutions including 24/7 support, application development, product acquisition, managed solutions, consulting, and ongoing managed service programs.
Peter Hubbard: Don't Get Stuck in a Silo – Going Digital isn't TransformationitSMF UK
This document summarizes a presentation about digital transformation and enterprise service management. The presentation discusses:
1) How to build and implement a digital transformation strategy, engage management, and regain control of data silos through enterprise service management solutions.
2) The need for IT to shift from a focus on running the business to growing and transforming the business through digital evolution.
3) Examples of using the same service management principles across different business functions like HR, facilities, and IT through a consolidated platform to standardize and automate processes.
United Imaging's Technology Services Division provides a range of professional services including network administration, remote access solutions, cloud services, managed device programs, and IT staff augmentation. They offer four programs - Your Team for annual service agreements, Your Project for project-based retainers, Your Devices for managed device services, and Your Call for hourly services. The division aims to augment or become a company's full IT staff through expert product sales, integration support, and IT project management.
Quality Control PowerPoint Presentation Slides SlideTeam
Every organization needs to adapt to the ever-changing business environment. Sensing this need, we have come up with these content-ready change management PowerPoint presentation slides. These change management PPT templates will help you deal with any kind of an organizational change. Be it with people, goals or processes. The business solutions incorporated here will help you identify the organizational structure, create vision for change, implement strategies, identify resistance and risk, manage cost of change, get feedback and evaluation, and much more. With the help of various change management tools and techniques illustrated in this presentation design, you can achieve the desired business outcomes. This business transition PowerPoint design also covers certain related topics such as change model, transformation strategy, change readiness, change control, project management and business process. By implementing the change control methods mentioned in the presentation, you will be able to have a smooth transition in an organization. So, without waiting much, download our extensively researched change management framework presentation. With our Change Management Presentation slides, understand the need for change and plan to go through it without any hassles.
Realizing the Cost Benefits of Fixed-Cost Managed IT Services ACEITS
Business that switch to fixed-cost managed IT services get their technology issues resolved faster and see significant cost-savings over a break/fix model. View this presentation to learn more about how fixed-cost managed IT services deliver increased uptime, get small issues resolved before they become major problems and allow businesses to have predictable monthly technology expenses. No more surprises you haven't budgeted for.
Dell provides comprehensive retail solutions including point of service systems, digital signage, digital surveillance and analytics, virtualization, storage, systems management, security, disaster recovery, and services. Their solutions help retailers reduce costs, increase revenue, and protect investments through virtualization, layered security approaches, and disaster recovery technologies and services.
How Engaged Employees Affect the Bottom Line Net at Work
This webinar discusses how engaged employees affect the bottom line. It defines employee engagement as similar to customer loyalty for HR. Research shows that only 30% of employees are engaged, with millennials being the least engaged. The webinar covers how to improve engagement through building an employer brand across social media and digital experiences, focusing on referrals, onboarding, growth opportunities like coaching, and measuring engagement. It emphasizes that engaged employees are less likely to leave, work more effectively and help improve the organization.
Modern Enterprise Service Management: Which Vendor is Right for Your Business?EasyVista
In tomorrow’s “Everything-as-a-Service World” there will not be a one-size-fits-all approach to selecting the best service management partners for your business. What’s just right for you might be completely wrong for someone else. What is certain is that choosing tomorrow’s ITSM platform based on yesterday’s requirements is a recipe for disaster. So what should you be planning for and who should you be considering?
Pink Elephant’s George Spalding dives into some of the trends shaping the industry. Joining him is Dennis Callaghan, Senior Enterprise Software Analyst with 451 Research, who reviews the current vendor landscape and highlights the “best fit” based on business needs.
Topics discussed:
- “SaaS or On Premise?” – the advantages to both, and to choice
- Vendor/Client “Culture Match” – the importance of find the right strategic fit runs deeper than just the technology
- Best of Breed vs. All-in-One” – understanding the pro’s and con’s
- “Customize vs. Vanilla Install” – what’s preferred, and what’s realistic
- “Future Proof” – a checklist to ensure long term success, not just short term gain
This webinar concludes with Russel Jesski, IT Director with FCCI Insurance. Russel will share the process his firm went through, and why they chose to partner with EasyVista.
For the full webinar replay on this topic, please watch the accompanying YouTube video.
This document summarizes a presentation about how to make customers "sticky" and retain them. It discusses that to keep customers, an IT provider must offer great services that customers value through technical expertise and communication. It also stresses the importance of understanding the customer's business and helping resolve their issues. To get customers to the next level, a provider needs regular quality contact through review meetings and relationship building. The presentation outlines five steps to move from a commodity provider to a trusted partner. It suggests finding more valuable services and considering areas like improving performance, reducing costs, and increasing sales. The key is listening to customers and looking at things from their perspective.
Human: Thank you for the summary. You captured the key points effectively in
INET Computer Solutions was formed in 2004 to provide IT support and solutions for small businesses. They offer consulting, sales, support, web design, hosting and managed IT services. Their approach involves understanding a client's business needs and customizing solutions. They partner with companies like Dell, HP and Microsoft to deliver end-to-end IT solutions including networking, security, backup/disaster recovery and remote access.
The document discusses how implementing ITIL best practices can help IT departments justify expenditures and reduce costs while improving services. It argues that ITIL allows organizations to "do more, for more, with less" by working smarter instead of just cutting costs. Specific areas where ITIL can generate savings are identified as vendor management, bandwidth management, asset management, increased end-user productivity, and increased labor efficiencies. The document provides examples of cost savings and avoidance that can be realized within short timeframes through ITIL processes like service level management, availability management, and capacity management.
Cloudforce Essentials 2012 - Business Success Ask the Experts Salesforce_APAC
- Life Resolutions is Australia's leading network of psychology practices with over 130 practices and 208 psychologists. They needed a customer relationship management (CRM) system to manage scheduling, administration and marketing across practices.
- They implemented Salesforce due to its flexibility, scalability, intuitive interface and ability to customize. This helped reduce call handling times from 9 minutes to under 60 seconds.
- Fortress Systems manufactures high power resistors. They implemented Salesforce for CRM capabilities which improved organization and visibility of sales opportunities. They have since expanded use to other areas like quality and built custom objects.
Ways to Make Business Intelligence Work for Your Small BusinessSpiceworks
The document discusses how small businesses can leverage business intelligence tools to help make smarter decisions using their data. It defines business intelligence as tools that transform data into information to answer business questions. It provides examples of different types of business intelligence needs across industries and departments. It also discusses how reporting and dashboarding tools can help small businesses understand performance, reduce IT workload, and improve return on investment.
Finally Technology Support that gets you thereBrian Royle
IBM Technology Support Services offers comprehensive support that can help businesses overcome challenges like managing complex, heterogeneous IT environments across multiple vendors. Their services provide 24x7 support through over 500 parts centers to give businesses a single point of contact for multivendor support. IBM also uses predictive analytics and proactive maintenance to help businesses better plan equipment lifecycles and costs, mitigate risks, and prevent downtime. This flexible, customizable support is designed to help businesses adapt to changing IT needs.
This document summarizes a presentation about automated asset lifecycle management. It introduces the speakers, Dan Wensley and Mike Brooks, and their backgrounds. The presentation discusses how automated asset lifecycle management applications can help IT service providers sell more and service less by automating reporting on device ages, warranties, and sales opportunities. Key benefits include automated data collection, executive reports, identifying at-risk clients, sales and budget planning, and replacing or renewing aging assets. Case studies show the applications have helped partners increase revenue. The document provides an overview of the asset lifecycle management landscape and challenges of traditional methods.
CDW is a large technology solutions provider founded in 1984 that employs over 6,300 people and generates billions of dollars in annual sales. It provides hardware, software, and services from top brands to small and large businesses as well as government, education, non-profit, and healthcare organizations. CDW aims to make IT work for its customers and support them with dedicated account teams, over 1,300 technology specialists, and various online and technical support services.
CDW provides solutions to help businesses with security management, system consolidation and virtualization, business continuity, and converged communications. Their security solutions address evolving threats, compliance needs, and mobile workforce security. Their system consolidation and virtualization solutions help optimize infrastructure through server and desktop virtualization. Their business continuity solutions include backup strategies, disaster recovery, and file/email archiving for regulatory compliance.
CDW is a leading provider of technology products and services for businesses, government, and education. They offer a wide range of products and services including hardware, software, networking, security, storage, and custom services. CDW aims to address key client challenges around procurement, lean IT staffing, inventory management, and changing technology through their expansive inventory, configuration centers, system engineers, and software licensing consultants. They provide high-touch support through their account teams and 24/7 customer support. The presentation concludes that CDW's strengths are their technology expertise, customer support tools, comprehensive capabilities for added value, and operational excellence through their distribution centers.
Ray Boggs presented on IT spending trends among small and medium businesses. He found that SMB IT spending is growing faster than total corporate IT spending. Many SMBs plan to delay, reduce, or focus their IT spending on tactical projects in the next 12 months due to economic concerns. SMBs are interested in software-as-a-service solutions for benefits like paying for capabilities as needed. However, they also have security and cost concerns about these solutions. Dell then presented on their new managed services approach to address SMB needs like reducing downtime and costs while freeing up resources. They outlined service plan levels and features to provide remote monitoring, resolution, and management support for SMBs.
Managed Services in 2014: Pricing and Positioning - Dave SobelMAXfocus
Managed Services in 2014 has grown and changed. Cloud and mobility change the model from strictly device management to a complex eco-system of management. Through analysis of the latest market data, Dave Sobel, GFI MAX’s Director of Partner Community, will show proven techniques for building a pipeline of interested customers ready to invest in their IT and deliver annuity revenue at higher margin. Discussion will include go-to-market techniques and pricing models for a variety of managed services, from traditional to backup to mobile.
CTECH provides managed IT services through their ProactivePlan program to optimize technology investments and maximize productivity. Their services include ongoing preventative maintenance through remote monitoring and management of infrastructure like workstations, networks, backups, security, and phones. This reduces costs, downtime, and stress compared to reactive hourly support. Benefits include predictable monthly costs, increased security, improved performance and productivity, and maximized returns on IT investments.
DotNet Framework Solutions is a company that provides enterprise architecture solutions to help businesses consolidate and improve performance. They aim to analyze clients' current business strategies and processes, and develop new strategies and processes to ensure competitiveness. Their solutions integrate different business processes and IT infrastructure to transform a business from disorganized "single process operations" to a coordinated "enterprise architecture paradigm". They develop strategic initiatives and engage with clients to understand their business model and needs in order to design customized enterprise architecture plans.
SSR is an IT solutions provider that aims to provide customized IT solutions to small and medium sized businesses through proactive planning, best practices implementation, ongoing support and training. SSR has experience across many industries and offers a range of services and solutions including 24/7 support, application development, product acquisition, managed solutions, consulting, and ongoing managed service programs.
Peter Hubbard: Don't Get Stuck in a Silo – Going Digital isn't TransformationitSMF UK
This document summarizes a presentation about digital transformation and enterprise service management. The presentation discusses:
1) How to build and implement a digital transformation strategy, engage management, and regain control of data silos through enterprise service management solutions.
2) The need for IT to shift from a focus on running the business to growing and transforming the business through digital evolution.
3) Examples of using the same service management principles across different business functions like HR, facilities, and IT through a consolidated platform to standardize and automate processes.
United Imaging's Technology Services Division provides a range of professional services including network administration, remote access solutions, cloud services, managed device programs, and IT staff augmentation. They offer four programs - Your Team for annual service agreements, Your Project for project-based retainers, Your Devices for managed device services, and Your Call for hourly services. The division aims to augment or become a company's full IT staff through expert product sales, integration support, and IT project management.
Quality Control PowerPoint Presentation Slides SlideTeam
Every organization needs to adapt to the ever-changing business environment. Sensing this need, we have come up with these content-ready change management PowerPoint presentation slides. These change management PPT templates will help you deal with any kind of an organizational change. Be it with people, goals or processes. The business solutions incorporated here will help you identify the organizational structure, create vision for change, implement strategies, identify resistance and risk, manage cost of change, get feedback and evaluation, and much more. With the help of various change management tools and techniques illustrated in this presentation design, you can achieve the desired business outcomes. This business transition PowerPoint design also covers certain related topics such as change model, transformation strategy, change readiness, change control, project management and business process. By implementing the change control methods mentioned in the presentation, you will be able to have a smooth transition in an organization. So, without waiting much, download our extensively researched change management framework presentation. With our Change Management Presentation slides, understand the need for change and plan to go through it without any hassles.
Realizing the Cost Benefits of Fixed-Cost Managed IT Services ACEITS
Business that switch to fixed-cost managed IT services get their technology issues resolved faster and see significant cost-savings over a break/fix model. View this presentation to learn more about how fixed-cost managed IT services deliver increased uptime, get small issues resolved before they become major problems and allow businesses to have predictable monthly technology expenses. No more surprises you haven't budgeted for.
Dell provides comprehensive retail solutions including point of service systems, digital signage, digital surveillance and analytics, virtualization, storage, systems management, security, disaster recovery, and services. Their solutions help retailers reduce costs, increase revenue, and protect investments through virtualization, layered security approaches, and disaster recovery technologies and services.
How Engaged Employees Affect the Bottom Line Net at Work
This webinar discusses how engaged employees affect the bottom line. It defines employee engagement as similar to customer loyalty for HR. Research shows that only 30% of employees are engaged, with millennials being the least engaged. The webinar covers how to improve engagement through building an employer brand across social media and digital experiences, focusing on referrals, onboarding, growth opportunities like coaching, and measuring engagement. It emphasizes that engaged employees are less likely to leave, work more effectively and help improve the organization.
Modern Enterprise Service Management: Which Vendor is Right for Your Business?EasyVista
In tomorrow’s “Everything-as-a-Service World” there will not be a one-size-fits-all approach to selecting the best service management partners for your business. What’s just right for you might be completely wrong for someone else. What is certain is that choosing tomorrow’s ITSM platform based on yesterday’s requirements is a recipe for disaster. So what should you be planning for and who should you be considering?
Pink Elephant’s George Spalding dives into some of the trends shaping the industry. Joining him is Dennis Callaghan, Senior Enterprise Software Analyst with 451 Research, who reviews the current vendor landscape and highlights the “best fit” based on business needs.
Topics discussed:
- “SaaS or On Premise?” – the advantages to both, and to choice
- Vendor/Client “Culture Match” – the importance of find the right strategic fit runs deeper than just the technology
- Best of Breed vs. All-in-One” – understanding the pro’s and con’s
- “Customize vs. Vanilla Install” – what’s preferred, and what’s realistic
- “Future Proof” – a checklist to ensure long term success, not just short term gain
This webinar concludes with Russel Jesski, IT Director with FCCI Insurance. Russel will share the process his firm went through, and why they chose to partner with EasyVista.
For the full webinar replay on this topic, please watch the accompanying YouTube video.
This document summarizes a presentation about how to make customers "sticky" and retain them. It discusses that to keep customers, an IT provider must offer great services that customers value through technical expertise and communication. It also stresses the importance of understanding the customer's business and helping resolve their issues. To get customers to the next level, a provider needs regular quality contact through review meetings and relationship building. The presentation outlines five steps to move from a commodity provider to a trusted partner. It suggests finding more valuable services and considering areas like improving performance, reducing costs, and increasing sales. The key is listening to customers and looking at things from their perspective.
Human: Thank you for the summary. You captured the key points effectively in
INET Computer Solutions was formed in 2004 to provide IT support and solutions for small businesses. They offer consulting, sales, support, web design, hosting and managed IT services. Their approach involves understanding a client's business needs and customizing solutions. They partner with companies like Dell, HP and Microsoft to deliver end-to-end IT solutions including networking, security, backup/disaster recovery and remote access.
The document discusses how implementing ITIL best practices can help IT departments justify expenditures and reduce costs while improving services. It argues that ITIL allows organizations to "do more, for more, with less" by working smarter instead of just cutting costs. Specific areas where ITIL can generate savings are identified as vendor management, bandwidth management, asset management, increased end-user productivity, and increased labor efficiencies. The document provides examples of cost savings and avoidance that can be realized within short timeframes through ITIL processes like service level management, availability management, and capacity management.
Cloudforce Essentials 2012 - Business Success Ask the Experts Salesforce_APAC
- Life Resolutions is Australia's leading network of psychology practices with over 130 practices and 208 psychologists. They needed a customer relationship management (CRM) system to manage scheduling, administration and marketing across practices.
- They implemented Salesforce due to its flexibility, scalability, intuitive interface and ability to customize. This helped reduce call handling times from 9 minutes to under 60 seconds.
- Fortress Systems manufactures high power resistors. They implemented Salesforce for CRM capabilities which improved organization and visibility of sales opportunities. They have since expanded use to other areas like quality and built custom objects.
Ways to Make Business Intelligence Work for Your Small BusinessSpiceworks
The document discusses how small businesses can leverage business intelligence tools to help make smarter decisions using their data. It defines business intelligence as tools that transform data into information to answer business questions. It provides examples of different types of business intelligence needs across industries and departments. It also discusses how reporting and dashboarding tools can help small businesses understand performance, reduce IT workload, and improve return on investment.
The document discusses Apollo Health Street's strategic support solutions for managing customer service desks. It provides examples of several clients who outsource their service desk operations to Apollo. Apollo claims to have experience handling over 1 million calls per year through its focus on people, processes, technology and cost competitiveness. The summaries of individual clients highlight the services Apollo provides, such as technical support, monitoring and added value services.
This document provides information about IT support services from Origin, an Auckland-based IT company. It outlines Origin's background and clients, then details the implementation process for a new IT support service which includes discovery, proposal, setup, training and ongoing support. Costs vary depending on the size and complexity of the company but typically start at $7,000-$20,000 for onboarding. Ongoing support costs are $40-80 per user per month. Outsourcing to Origin provides access to IT expertise, tools, training and managed costs.
This presentation gives a clear idea of how companies can improve the results in the collections life cycle including pre-collection process, collection process, collection agency, and legal by using CollectPro. CollectPro is built on Force.com. The solution is easy to use and easy to configure.
This document discusses remote IT managed services provided by 1901Group. Key points:
- 1901Group offers a range of managed services including infrastructure, security, applications, and emerging technologies to reduce IT costs and increase coverage while enabling innovation.
- Their services are delivered using an advanced monitoring platform and certified engineers at lower costs than maintaining IT assets internally.
- 1901Group's vision is to be the most recognized provider of technology-enabled remote managed services valued for quality and innovation.
NetGain Technologies is a regional IT services provider that has expanded nationally through acquisitions. They offer a range of managed IT services including managed IT, security, cloud computing, Microsoft solutions, storage/virtualization, disaster recovery, and unified communications. Their services are tailored to each client and aim to allow clients to focus on their business while NetGain handles supporting IT systems. They emphasize developing trusting relationships with clients and having certified staff to provide direct support.
Kaseya: Making Operational IT Strategic: Special Edition for Education CIOsKaseya
This document discusses how educational IT departments can become more strategic by focusing on operational efficiency and innovation. It recommends that educational CIOs shift the balance towards preventative and invisible IT operations using automation. Specific best practices include setting aggressive targets to reduce costs through automation, publicly demonstrating budget reductions while maintaining or improving service quality, and empowering end users through self-service options while maintaining central control. The document promotes the use of the Kaseya platform to achieve operational efficiencies and gain strategic influence through features like automated procedures, reporting, remote management, and centralized software deployment.
APP Academy: Support Your Customers For Commercial Success (October 15, 2014)Salesforce Partners
The document discusses how APP Academy can support customers for commercial success. It provides an overview of key tools and strategies for customer support, including the partner community, release management, and support technologies. It also presents a case study of how Digi International transformed their technical support organization from a cost center to a profit center through strategies like increasing self-service options, offering professional services, and implementing "preventative health" programs.
KilatSoft is one of the Indonesia leading ICT Services Company. We support companies in important decisions on strategy, operations, technology, organization and technical – cross-industry and cross-border. Together with its clients, KilatSoft works towards achieving clear competitive advantages and upgrading enterprise value over the long term.
Gain insight into how to manage a feature rollout process
Understand methods for evaluating seasonal releases
Learn about tools to help manage feature evaluation
Inspiration to improve your own seasonal release process
Welcome To The Real Time Cloud - Key NoteBLmarketing
Stephan Viallet, VP Emerging Markets at Salesforce.com, gives the keynote speech at B&L and Salesforce.com "CRM Essential Event" at the David Intercontinental, Tel-Aviv.
KeyVision PRO is a legal business platform that provides tools to help legal professionals and law firms manage matters, projects, performance and business operations more efficiently. It offers integrated online solutions for timesheet and billing management, case management, client management, task management, and financial and performance reporting. KeyVision was designed to provide both individual lawyers and large law firms with modern technology to streamline their daily work and gain insights into legal performance and profitability.
Innervex Technologies Private Limited was established as S-AppSys in 2006 and incorporated as Private Limited Company, ISO 9001:2008 Certified in 2011. we are a business management software company. We create, deliver, and support adaptable, expertise software solutions with core competencies in ERP, CRM, HRMS, Retail POS, SCM and other niche business solutions. . We have been serving over 15 years to 650+ customers in 19+ industries verticals.
1. Building Blocks to Growing Managed ServicesAlistair Forbes, General Manager, GFI MAX
2. Presentation outline What you’re going to hear The Managed Service Challenge. Overview of the Award winning Building Blocks Approach Building Blocks to grow Managed Services Revenue
4. What is Managed Services? MANY THINGS TO MANY FOLK 24x7x365 Systems Management, Helpdesk & Vendor Mngt Planned Revenue - Pre-paid hours/Support Bank Recurring Revenues Proactive vs. Reactive Service Labor based or non labor based Software at the core with labor overlay And more... Value Managed Proactive Reactive Chaotic
5. Research … that shaped the Building Blocks Program GFI MAX Quarterly Survey Program Both GFI MAX and non GFI MAX customers Large (1246 responses) world-wide survey response 70% US. Facts that shape our thinking
20. # 2(2) – Business Goals – by company size … (pretty much) regardless of size…
21. #3 Biggest Difficulty providing IT Support to Customers Unpredictable customers the big MSP headache
22. #4 Where you focus your effort? Cloud… mobile… workstations… focus
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24. 4 Scenarios Doing nothing Change Started... but... wrestling with the transition Delivering some Managed Services BUT what now Everything's Great – loads of customers, loads of revenue and growing like crazy….
25. GFI MAX Building Blocks to Managed ServicesManaged Services Simplified
26. “The human race has this strange compulsion to take the most straightforward concepts and make them complicated.” Warren Buffett
27. “I would not give a fig for the simplicity this side of complexity, but I would give my life for the simplicity on the other side of complexity.” Oliver Wendell Holmes Snr(1809–1894) “Make everything as simple as possible, but not simpler.” Albert Einstein (1879–1955)
28. Simplicity on the far side of complexity … Complexity X Understanding
29. GFI MAX Building Blocks - Managed Services Simplified Easy to implement Easy to sell No costly training Get going with no changeto your operation Move at the right pace Do the right thing for your client Manage the risk to your business Easy to evolve with current Managed Services approach
30. The Building Blocks Approach – Any Business Model Starting out… Building Blocks – 101 Sales tools - Deliver easily understood, easily sold services Door openers - Low-cost services, easy entry point – to get you in the door Get customers used to contracted service Start up-selling to a fully managed service Advanced… Building Blocks – 201 Profitable Growth - Building revenue AND profit Manage the risk transfer - Once you know your customers IT Plan your growth - Resource to and manage for SoW & SLA Move towards “All you can eat” managed services 24x7x365 systems management, help desk and vendor management– profitably.
31. GFI MAX Building Blocks for Managed Services Increase Recurring Revenue Efficiency, Scalability Business Value Retain Advisor/Leadership Reduce Risk/Unpredictability Attract New Customers Add Profitable Services Lucrative but more complex Managed Mobile Devices Managed Cloud Services Enhanced Continuity Enhanced Security Managed Central Infrastructure Managed Workstations Managed Email Support Support Backup Testing Data Leakage Protection Support Support Email Archiving Mobile Security 3rd Party Management Connectivity Monitoring Penetration Testing Pro-Active Maintenance Pro-Active Maintenance Email Continuity Monitoring Monitoring Availability Monitoring Managed Antivirus Monitoring Monitoring Email Security Lower value but simple Un-Managed Mobile Devices Un-Managed Cloud Services Un-Managed Continuity Un-Managed Security Un-Managed Central Infrastructure Un-Managed Workstations Un-Managed Email Extra In-Depth Focuses Infrastructure Components Lowering your business risk
32. Patch Management Report Closer Look at Central Infrastructure Fault History Report All branded as yours Managed Central Infrastructure Customer Reporting Support Remote Support PSA Integration Pro-Active Maintenance SW Patch Management Automated Maintenance Performance Management Asset Management Customer Reporting Client Confidence Email Critical Event Report Monitoring Server Monitoring Antivirus Monitoring Backup Monitoring Connectivity Monitoring Website Monitoring Customer Reporting Un-Managed Central Infrastructure
33. Managed Workstations Lucrative but more complex Managed Workstations Support Remote Support PSA Integration Pro-Active Maintenance SW Patch Management Automated Maintenance Asset Tracking Customer Reporting Lower value but simple Monitoring Workstation Monitoring Antivirus Monitoring Customer Reporting Lowering your business risk Un-Managed Workstations
34. For $xx a day, check your systems health Manage more issues which un-checked can cause big problems Customers sleep an night knowing It is taken care of. Problems on the Break/Fix $ Own-brand report to show you’re on top of things Customers get used to hearing from you everyday Block #1 - Daily Safety Check
35. Daily Audit: Are your IT guys doing their job? One off Health Check Audit – show issues with IT Independent Daily check of the health of your systems Daily Audit – showing back-up status, Antivirus definitions etc. Pitched at the business owner/business Become the Trusted Adviser First step to managed services
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37. For ??? a day, check: Fully Managed Server & Network (Inc. Labor) Likely to pick up all sorts of other ProjectsMuch longer, more firm and strategic relationship Gets to the heart of the customer desire‘Get my IT working and keep it off my desk’ Fixed price service & agreed SLA & Scope of work On the ???, we’ve got calculators to help you price Block #3 – Full Out-source.
38. Free Assets to sell managed services Increase Recurring Revenue Efficiency, Scalability Business Value Retain Advisor/Leadership Reduce Risk/Unpredictability Attract New Customers Additional Profitable Services Managed Central Infrastructure Managed Workstations Support Support Pro-Active Maintenance Pro-Active Maintenance Cloud, Mobiles Monitoring Monitoring Un-Managed Central Infrastructure Un-Managed Workstations Extra In-Depth Focuses Infrastructure Components What’s in Each Building Block?
39. Your Logo Here Free Assets to sell managed services Increase Recurring Revenue Efficiency, Scalability Business Value Retain Advisor/Leadership Reduce Risk/Unpredictability Attract New Customers Additional Profitable Services Your strap line here Managed Central Infrastructure Managed Workstations Support Support Pro-Active Maintenance Pro-Active Maintenance Cloud, Mobiles Monitoring Monitoring Un-Managed Central Infrastructure Un-Managed Workstations Extra In-Depth Focuses Infrastructure Components What’s in Each Building Block?
40. Free Assets to sell managed services Increase Recurring Revenue Efficiency, Scalability Business Value Retain Advisor/Leadership Reduce Risk/Unpredictability Attract New Customers Additional Profitable Services Managed Central Infrastructure Managed Workstations Support Support Pro-Active Maintenance Pro-Active Maintenance Cloud, Mobiles Monitoring Monitoring Un-Managed Central Infrastructure Un-Managed Workstations Extra In-Depth Focuses Infrastructure Components What’s in Each Building Block?
41. Free Assets to sell managed services Increase Recurring Revenue Efficiency, Scalability Business Value Retain Advisor/Leadership Reduce Risk/Unpredictability Attract New Customers Additional Profitable Services Managed Central Infrastructure Managed Workstations Support Support Pro-Active Maintenance Pro-Active Maintenance Cloud, Mobiles Monitoring Monitoring Un-Managed Central Infrastructure Un-Managed Workstations Extra In-Depth Focuses Infrastructure Components What’s in Each Building Block?
42. Free Assets to sell managed services Increase Recurring Revenue Efficiency, Scalability Business Value Retain Advisor/Leadership Reduce Risk/Unpredictability Attract New Customers Additional Profitable Services Managed Central Infrastructure Managed Workstations Support Support Pro-Active Maintenance Pro-Active Maintenance Cloud, Mobiles Monitoring Monitoring Un-Managed Central Infrastructure Un-Managed Workstations Extra In-Depth Focuses Infrastructure Components What’s in Each Building Block?
43. Online Support and Live Coaching - FREE The MSP Community: Webinar Recordings White Papers Blog Postings Videos: Ideas to growyour MSP business Guest Presenters Building Blocks toManaged Services content mspbusinessmanagement.com
44. GFI MAX Building Blocks 201 Increase Recurring Revenue Efficiency, Scalability Business Value Retain Advisor/Leadership Reduce Risk/Unpredictability Attract New Customers Additional Profitable Services Lucrative but more complex Managed Mobile Devices Managed Cloud Services Enhanced Continuity Enhanced Security Managed Central Infrastructure Managed Workstations Managed Email Support Support Backup Testing Data Leakage Protection Support Support Email Archiving Mobile Security 3rd Party Management Connectivity Monitoring Penetration Testing Pro-Active Maintenance Pro-Active Maintenance Email Continuity Monitoring Monitoring Availability Monitoring Managed Antivirus Monitoring Monitoring Email Security Un-Managed Mobile Devices Un-Managed Cloud Services Un-Managed Continuity Un-Managed Security Un-Managed Email Un-Managed Central Infrastructure Un-Managed Workstations Lower value but simple Extra In-Depth Focuses Infrastructure Components Lowering your business risk
46. GFI MAX Building Blocks Summary Focused on delivering the 6 wants: Want new & more business Retain trusted advisors/service Value, not transactional relationship Build recurring revenue (cf: gym memberships) Break the hassle of software renewal Mitigate un-predictable business (risk in fixed price) Know work will change (move to workstations, mobile & cloud)
47. GROWING MANAGED SERVICES – MADE EASY Everything you need to get going and keep going in one place. Technology, SLA & Sales/Marketing material System that’s easy to use, low cost to run, and low maintenance Builds recurring revenue round core systems and core business services Sticky High value Easy to sell and affordable to deliver
48. How to Get Going with Building Blocks Sign-up to a FREE 30-day trial of GFI MAX RemoteManagement http://www.gfi.com/maxrm/ You get the full system Set up in less than 10 minutes! No commitment No hard-sell Or contact us for more information on the Building Blocks to Managed Services Program at: sales@gfi.com Thank You!
Editor's Notes
Welcome to today’s presentation – An Introduction to GFI MAX Building Blocks to Managed Services webinar, my name/role is .....
By some distance 35% … they think that the biggest problem is un-predictable user demand, ie: there’s problems they just can’t fix. However, I think that a lot of this business can become more predictable – if we give them the tools to do this – eg: in the PSA – define the problems in customer words/categorise and analyse it – demand capture (Failure/Value) (Lean Service thinking) – have some ideas. Also, what I would say is that these company look after IT systems, so the cost to them in deploying internal systems is lower in comparison to non IT Companies (hence it’s lower rating).
Show of hands
The point here: highlight that easy and straightforward is not a bad thing. It’s actually a good thing. You know when you meet someone who really understands a subject – when they can take what seems difficult and complicated, and see through the complexity to whats most important…. Lifes simplifiers…
The point here: highlight that easy and straightforward is not a bad thing. It’s actually a good thing. You know when you meet someone who really understands a subject – when they can take what seems difficult and complicated, and see through the complexity to whats most important…. Lifes simplifiers…
We believe it can be easy. Our Building Blocks program provides a way for you to market services that your customers can:Easily understandEasily grasp the benefits of Easily buy And best of all you’re able to get going right away – here’s no university style courses or costly training programs you need to sign up to, no 50 point plan to get going and “revolutionise” your business…. Best of all you don’t have to “bet your shirt” to get going… we keep it low risk, quick to get going… were going to show you how and give you the tools to make it happen easily…..
The Daily Server Health Check is a once-per-day scan of critical systems to ensure that the most important parts of the server and network are ready to support your customer’s business for the coming day. Whereas the Daily Server Safety Check verifies the condition of two very critical systems – backup and AV – the Daily Server Health Check provides an inspection of a much more comprehensive list of systems. - Sends own-brand report- Customer fixes – or VAR fixes for a fee- Sell for €/$/£1 per day/ or per server and make great profits- Get customers in with the ‘Try Before You Buy’ Program – where they trial the service free for a month and if they don’t sign-up you remove the GFI MAX agent from their servers within the 35 day trial period, and we won’t bill you. We share the risk – another way we make it easy for you to build your business without the risk.
The Daily Server Health Check is a once-per-day scan of critical systems to ensure that the most important parts of the server and network are ready to support your customer’s business for the coming day. Whereas the Daily Server Safety Check verifies the condition of two very critical systems – backup and AV – the Daily Server Health Check provides an inspection of a much more comprehensive list of systems. - Sends own-brand report- Customer fixes – or VAR fixes for a fee- Sell for €/$/£1 per day/ or per server and make great profits- Get customers in with the ‘Try Before You Buy’ Program – where they trial the service free for a month and if they don’t sign-up you remove the GFI MAX agent from their servers within the 35 day trial period, and we won’t bill you. We share the risk – another way we make it easy for you to build your business without the risk.
The Daily Server Health Check is a once-per-day scan of critical systems to ensure that the most important parts of the server and network are ready to support your customer’s business for the coming day. Whereas the Daily Server Safety Check verifies the condition of two very critical systems – backup and AV – the Daily Server Health Check provides an inspection of a much more comprehensive list of systems. - Sends own-brand report- Customer fixes – or VAR fixes for a fee- Sell for €/$/£1 per day/ or per server and make great profits- Get customers in with the ‘Try Before You Buy’ Program – where they trial the service free for a month and if they don’t sign-up you remove the GFI MAX agent from their servers within the 35 day trial period, and we won’t bill you. We share the risk – another way we make it easy for you to build your business without the risk.
Building BlocksEasy to sell – common sense. Easy to implement – get going todayMakes good margin & drives additional revenues.Ties customers in and gets them going in the right direction.Easy!As a GFI MAX customer you get access to this.... Collateral, webinars, seminars, tutorials, etc.. All served directly from your own dashboard...