The costs associated with having to shut a business down can be staggering. For small businesses that employ less than 100 people, downtime costs an average of $6,900 per hour. This sets companies back about $25,800 each year. Thanks to Hosted Unified Communications solutions like ANPI VIP, decision makers no longer have to worry about such lapses in communication. Because these solutions have built-in business continuity functionality. Katie Merrill of B-Lynk joined us for a training session on how to help customers build their own business continuity plan, and become prepared in the event of human error, storms, flooding, technology issues or other unpredictable events.

1. July 24, 2014

2. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
• Building a Business Continuity Plan
• Katie Merrill, B-Lynk
• ANPI News
• Recent Hires
• Promotions
• On the Road
• Q&A
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4. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
• CEO and Founder of B-Lynk, Inc. B-Lynk provides training solutions for
Hosted UC providers, specializing in the BroadSoft-BroadWorks Platform.
• Founded in 2010 to provide easy to use training tools for end-users of
Hosted UC services and training solutions for service provider’s sales
teams. B-Lynk is currently working with 40+ service providers globally
and Katie has over 8 years of experience with the BroadSoft-BroadWorks
platform and Hosted UC solutions.
• Director of Client Services - Telovations, Inc (now Bright House
Networks) Lead customer on-boarding operations (Tier 1 Support,
Provisioning and Project Management) to ensure an exceptional
experience for new customers during the implementation process.
• Direct of Sales – Telovations, Inc (now Bright House Networks). Sold
Hosted UC (small business and Enterprise accounts), landed 150 new
customers and over 3000 seats for the (at the time) start-up.
• Prior to Telephony, she held supply chain management and operations
roles at both General Mills and the Mosaic Company.
• Bachelor’s Degree from Iowa State University
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5. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
Why is Business Continuity Planning important to businesses?
• Keep business running in the wake of an emergency
• Essential to remain competitive
Common Communication System Requirements:
• 24x7 access
• Web based so disaster recovery plans can be implemented from
anywhere
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6. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
• Do you have an existing Business Continuity plan today?
• If so – does it incorporate your communications/phone system? If so –
how?
• If not, what business processes will take place in the event your
business is struck?
• Do you want customers to be able to reach you no matter what?
• How will employees communicate with each other?
• How will employees communicate with customers?
• Present design options using Auto Attendants, Hunt Groups, Voicemail
boxes, VIPresence and Call Forward Not Reachable.
• Provide a visual call flow.
• Remind them to test their system – with ANPI VIP it’s easy!
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7. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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Sales Hunt
Group
X6001
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Billing
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Voicemail X
1234
Business Continuity Call
Flow
BC Auto
Attendant
(X5001)Main Number
Sue-Detroit
Joe-Chicago
Sam-Atlanta
Des Monies HQ:
712.555.0100
General Voicemail:
*551234
emergency@abccompany.com
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8. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
• Auto Attendants
• Route calls to another office location, remote users or hunt
groups.
• Hunt Groups
• Hunt to remote users, workers using mobility features,
another office location
• Call Forwarding Not Reachable
• Route calls to another off-net device automatically if service
is lost
• VIPresence
• Enables employees to communicate with customers and
each other – from anywhere.
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9. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
• Used to route callers to other offices, hunt groups that contain users
that are distributed across geographies or any off-net number or
voicemail box in the case of a disaster.
• Greetings can easily be updated (from anywhere) to notify callers of
emergency information.
• Can be pre-configured or modified on-demand from the Customer
Administration Portal.
• It is never ‘down!’
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10. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
• Hunt Groups are used to distribute calls to
users - regardless of location.
• Business Continuity Plans might be
designed to route callers to hunt groups of
users that are working remotely or to
groups of users that are located in a
different office locations.
• Call Forwarding can be configured to
route calls to a specific destination in the
event no one answers.
• Hunt Groups can be modified on-demand
or can be pre-configured. Easy to
manage from the Customer Administration
Portal.
• They are never ‘down’!
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11. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
• User feature included with all ANPI VIPrecision, VIProfessional and
VIPremier packages.
• ‘Set and Forget’ for seamless routing.
• Forwards users’ calls to another destination in the event their device
is not registered.
• Easy to setup from the Customer Administration Portal.
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12. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
• Enables users to communicate with each other, from anywhere.
• Enables users to communicate with customers and vendors as if
they are working from the office.
• Enables users to place calls from the desktop app or from the
mobile app.
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14. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
Patrick Herron
Vice President of Product Management
• Drives performance of ANPI retail and
wholesale products through all sales channels.
• Prior to joining ANPI, Pat was Vice President –
Product Marketing at Windstream, where he led
efforts to deliver data, voice, cloud and
managed services to business customers.
• Pat brings experience in product development,
marketing, general management, sales,
engineering and operations for ILEC, CLEC,
and wireless service providers.
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15. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
Pete Toohey, Vice President of Sales
Operations
• Leads sales support programs for Carriers, SMBs,
and Enterprises.
• Prior to joining the company, Pete served as
Director, Sales Operations, at XO
Communications where he developed policy,
process, and systems for the direct, indirect, and
wholesale sales channels.
• Prior to his five years at XO, Pete served in sales,
marketing, and operations management positions
in the IT systems integration space, plus in the
wireline and wireless service provider industries.
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16. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
Tim Peterson, Director of Channel Development
• Leads business development efforts in the ANPI Premier Partner
Program.
• Prior to joining the company, Tim served as Partner Business
Development Manager, at XO Communications where he developed
programs to help Partners recruit new agents, protect Partners’ existing
revenue and grow both new and existing business.
• Prior to his five years at XO, Tim served in various sales positions on
both the partner and direct side with Paetec, AT&T, SBC as well as a
couple of start-up ventures in the dot com days.
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17. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
Zena Zuniga, Service Delivery Manager
• Leads the Service Delivery Coordinator Team
• Prior to joining the company Zena was Director of Service
Delivery and Service Change for UNSi, where she led a team
of Project Managers who were responsible for
implementation of VoIP services as well as a Customer Care
Team for existing legacy customers. Zena was responsible
for writing process, procedures and service level agreements
for the delivery of Broadband, Wireless Internet and VoIP
services.
• Prior to her two years at UNSi, Zena has held management
positions throughout her Military and Civilian telecom career
in Service Delivery, Sales, Account Management and
Customer Care.
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Todd Sullivan, Service Delivery Manager
• Leads the Implementation Engineer Team
• Prior to joining the company, Todd was VoIP Provisioning
Manager at Reallinx where he successfully managed a
team for SIP trunking, PRI hand-offs and hosted service
provisioning for over 7 years.
• During his role as Provisioning Manager, Todd
implemented numerous processes, developed customer
facing documentation, fielded escalations from the NOC,
conducted sales engineering calls and managed LNP.
• Over the course of his telecom career, Todd has also
held support roles at numerous ISP's such as The
Planet, Internet America, Verio and Earthlink.

18. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
$100 bonus on every sale of ANPI VIP
• In addition, the top three performing agents in the
month of July will get an added bonus – up to $750!*
• 1st Place: $750
• 2nd Place: $500
• 3rd Place: $250
• Minimum of 10 seats and include at least 10 Polycom
VVX phones
• All orders must be submitted by Thursday, July 31,
2014.
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* Agent must have at least three orders for July.

19. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
• IT Expo: August 11 – 14th
• inGate Seminars
• David Byrd, CMO
• Tuesday, 1:15 pm – “Hosted Unified Communications”
• Tuesday, 2:15 pm – “Supporting the Remote Worker with UC”
• Tuesday, 3:15 pm – “Monetizing UC and SIP Trunking: A Better Way
to Sell”
• Malachi Threadgill, Sr. Director Interactive Marketing
• Wednesday, 2:30 pm – “Crossfire with Carl Ford: WebRTC – Where
Are We Now?”
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20. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
• Cloud Partners: September 7-10th
• Expo Booth: #315
• Schedule a meeting with a Channel Manager
• communications@anpi.com
• Save The Date – ANPI Premier Partner Networking Party
• September 8th 6pm – 9pm
• August by Chef John Besh
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21. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
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Submit your questions now!

22. Confidential and Proprietary. Subject to Non-Disclosure Agreement.
Submit topic suggestions to:
communications@anpi.com
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