Humana Case Study: Paradigm Shift in Reporting by Deploying Four OBIA Modules Across Enterprise
•
0 likes•306 views
The case study follows the approach and BI objectives of a Fortune 100 company implementing OBIA. Discover lessons learned, challenges, and managing users adaptability and expectations of the pre-built analytics modules of Human Resources, Financials, Procurement & Spend, Projects and eMoible. This will provide insight into deploying a cross functional project team for successful deployment across multiple organizational units and utilizing eMoible to support strategic decision making for leadership.
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Viewers also liked
Viewers also liked (20)
Similar to Humana Case Study: Paradigm Shift in Reporting by Deploying Four OBIA Modules Across Enterprise
Similar to Humana Case Study: Paradigm Shift in Reporting by Deploying Four OBIA Modules Across Enterprise (20)
Recently uploaded
Recently uploaded (20)
Humana Case Study: Paradigm Shift in Reporting by Deploying Four OBIA Modules Across Enterprise
- 1. Oracle Analytics Case study Jamal Syed - Director, BI
- 2. Agenda Introduction Client Profile Engagement Drivers Business Challenges Solution Results Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. 2
- 4. Emtec… ‘Big enough to do the work, small enough to care’ EMTEC THE COMPANY • Serving clients for over 46 years • 14 locations, including 8 development centers • Voted One of the Top 100 Places to Work by Crain’s Chicago in 2012 • Our consultants have an average of 14 years of experience. Nearly 45% have advanced certifications • 73% of our PMs, Architects & Consultants worked at Tier 1 consultancies in a previous life • $255M IT Services Provider • Regularly compete & win against larger IT service providers US Locations • Radnor, PA (HQ) • Atlanta, GA • Chicago, IL • Dayton, OH • Fremont, CA • Jacksonville, FL • Herndon, VA • Minneapolis, MN • Springfield, NJ • St. Louis, MO THE WORLD Global Offices • Toronto, Canada • Ottawa, Canada • Pune, India • Bangalore, India Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. • Emtec has completed more than 1,100 Package Application engagements, including: - • Over 1,000 full-time professionals EMTEC AROUND EMTEC SERVICES AT A GLANCE 200+ Oracle ERP clients with more than 415 engagements - 206 EPM / Hyperion & OBIEE clients and 323 engagements - 186 Microsoft clients and more than 255 projects • Emtec is a premier provider of SaaS and Emerging technologies solutions, including 51 Salesforce Clients with more than 75 engagements, Including Sales Cloud, Service Cloud and Custom Cloud • Emtec has performed more than 6.3M hours of application development and maintenance work ranging from Business Analysis to Product Development • Emtec has served more than 565 Infrastructure services clients where we have: - Deployed more than 1.85M servers, personal computers, tablets and mobile devices - Installed or provided more than 925 exabytes of storage (That’s a whole lot…) - Triaged more than 30,000 L1 support incidents - Implemented service management solutions for more than 125 clients 4
- 5. Emtec’s five practice areas offer focused solutions to help our clients solve complex business & IT challenges From up-front strategy & consulting all the way to application, infrastructure & procurement services, Emtec’s 1,000 professionals are what makes us special, and we invite you to see the difference for yourself. Consulting Services • IT Strategy & Planning • IT Process Improvement OFFERINGS • IT Performance and Governance • Information Management: − Big Data − Business Intelligence − Analytics • Mobility Solutions • Program and Project Management Package Application Services (PAS) Cloud Technologies Application Development & Management Services (ADMS) Infrastructure Services • Oracle − Fusion − EBS − PeopleSoft − EPM : Including Hyperion − OBIEE • Cloud Strategy & Planning • Portfolio Analysis • IT Service Mgmt. • Salesforce.com Solutions − Sales Cloud − Service Cloud − Marketing Cloud − Force.com • Application Advisory Services • Data Center • Business Application Infrastructure • End User Computing • Microsoft − AX and GP − BI − CRM • Workday • Platforms • Package Application: Development, Maintenance & Support • SAP • Functional: HCM, FM, SCM • Cloud Application Development & Technology • Private Virtual Cloud • Cloud Applications • Product Development • Custom Application Development & Maintenance • Mobile solutions • Quality Assurance & Testing Services PRACTICE FACTS • Managed Services, Capacity Management & Staffing Services • SWAT team of 45 highly skilled Strategists, Architects and Consultants • 10 years of experience and more than 75 projects • 180 Specialists, including Project Managers, Architects, Consultants and Analysts • More than 300 ERP & CRM projects completed • Expert team of Big Data, business intelligence and analytics professionals Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. • Specialized team of 25 Strategists, Project Managers, Architects, and Consultants • More than 90% certified • 62 Customers & 112 engagements 5 • Global workforce of nearly 750 associates (approximately 250 associates based in North America) • Provided more than 6.3M hours of application development and maintenance services. • Special expertise in Business Analysis and Testing (among other things) • More than 100 associates providing data center, compute, network and storage related services • Value Add Reseller providing full device lifecycle management services for more than 30 years • IT Service Mgmt. BU having supported more than 70 distinct clients
- 6. Client Profile • A leading healthcare company • Over 40,000 employees and over $36 Billion in revenue • Company markets its health insurance services in all 50 U.S. states, D.C. and Puerto Rico, and has international business interests in Western Europe and Asia. • Growth through mergers and acquisitions Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
- 7. Engagement Drivers •Build a cross-functional reporting platform •Self enablement of business users •Mobile BI capability •Dashboards and reports for quick analysis •Build a foundation for an enterprise BI solution Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
- 8. BI Challenges - Business •Data access: Data is not available when needed by decision makers •Multiple data silos: Access databases pulled data from EBS for departmental BI •Total IT dependency: Reports had to be run by IT against source systems •Excel-based reporting: Only reporting tool for business user •Manual calculations: All KPI calculated manually in Excel •Only static reports: Business users cannot drill into the actual issues •Delay in accessing business critical data: Delays from 2-6 weeks •No standard definitions: Risk of inconsistent calculations and meanings •Multiple reports for same information: Stitching and recalculation efforts Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
- 9. BI Challenges - IT •Disparate data silos: Through acquisitions and multiple data capturing tools, there are several data silos within organization •Poor data quality: No data governance in place on both business and IT side. Data duplication and conflicts are common •IT as reporting warehouse: IT was overwhelmed with all ad-hoc report requirements from business •Multiple reporting tools: 2nd and 3rd generation tools required IT involvement for all report development •Broken stream of data: IT is forced to generate multiple reports for a single request. Business would combine results to form a final report. This would result in multiple versions of truth •Transactional system overload: EBS is overloaded with duplicate report runs on daily basis against live data Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
- 10. Overloaded ERP System DAYS Real-Time Only ~2%! REPORTS Most Real-time Analysis Limited to • a few days • a few users • a few reports Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. 10 Reliance on ERP reporting tools creates a burden on ERP system performance • Multiple reports for similar data set • No real BI capabilities • A lot of IT involvement
- 11. Engagement Goal • Single version of truth • Timely data for analysis • BI for everyone • Scalable solution Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
- 12. Single Version of Truth •Establish single version of truth: Build a centralized enterprise information model •Build an information delivery infrastructure: Put the right tools in place to establish the right infrastructure and standards •Build a foundation for a true enterprise data warehouse: Start with the corporate then extend it to the whole organization Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
- 13. Timely Data for Analysis • Enable automated integration of data • Create enterprise wide calculations for specific KPIs • Enable multiple delivery mechanisms Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
- 14. BI for Everyone •Build a self service BI model that enables end users to get to their data on their own, without heavily relying on IT •Provide end users with ad-hoc capability •Replace Excel with a true BI centric toolset •Transform static reports into interactive drillable reports Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
- 15. Scalable Solution • Reportable data mart that can grow to be an enterprise data warehouse • Start with a focus group for quick wins • Expand to rest of the organization one group at a time • Build a framework to extend BI to users who have no exposure to BI Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.
- 16. BI Optimization Roadmap Optimization Roadmap Optimizing BI Extend Reach and Capabilities Build a Framework for Enterprise BI Align the Business and IT Govern the Process BI for everyone Build a BICC Establish Accountability Empower the People Improve EndUser Adoption Train EndUsers Leverage Technology Reduce Fragmentation Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. Reduce Pain with Standardization Measure and Communicate Success Manage Change Agile Development for Quick Wins
- 17. Solution • Implemented four BI modules – Financials – Procurement & Spend – HR – Projects • SSO with EBS • Security integration and drill back capabilities • Integrated Essbase with EBS data in OBIEE • Implemented Mobile BI Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. 17
- 18. Oracle BI Application 1 Integrates Data for Analysis and Reporting • Pre-built integration of data from Oracle EBS, PeopleSoft, Siebel, JD Edwards and other sources into an integrated data warehouse optimized for analysis 2 3 Provides User-Friendly Analytic Model of Enterprise Information and Metrics • Embedded best practice calculations, metrics, and KPIs • Easy for business people to access, analyze, and use the information Delivers Personalized Performance Dashboards for Everyone • Thousands of pre-built dashboards, reports, and alerts by business function and role 2 1 3 18 Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. 18
- 19. Results •Common Enterprise Information Model •Self-enabled business users •Executive dashboards •Mobile BI •Business Intelligence Center of Excellence
- 20. Questions? Jamal Syed Director, BI Emtec Inc. Jamal.Syed@emtecinc.com (312) 216-6929 Emtec, Inc. Proprietary & Confidential. All rights reserved 2013. 20