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Secure Network Administration, Inc. ProActive IT Managed Services

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Secure Network Administration, Inc. ProActive IT Managed Services

  1. 1. proactive | consistent | affordable | reliable Managed Information Technology Services We take care of the network so you can take care of business. SecureNA. We stay on top of IT.™ 919.226.0000 | SecureNA.com
  2. 2. Managed Information Technology Services Plagued by system downtime, viruses, spyware, losses of productivity, and every other excuse for why the computer systems you rely upon to run your business are not working consistently and as expected? These distractions are unnecessary and expensive... Proactive, Flexible, Affordable, Managed SecureNA understands that pain. We also know It’s about a proactive, that businesses are constantly challenged by the task of managing the demands of growing their preventative approach to business while coping with continuous technology keeping your systems up, challenges. running and available. Our focus is to keep your systems operational That’s why our managed IT and available so you can focus your efforts on the services utilize a series of demands of growing your business, managing “Best Practices” we have costs, and increasing revenues. We want to help developed over our years of you realize the productivity gains and ROI you have experience. been expecting from your computer systems. Best practices for activities Managed services from SecureNA consist of various such as: service level offerings that provide affordable, proactive IT management and support to your • Spyware Protection business. Utilizing our unique framework for and Removal providing managed IT services, SecureNA provides a range of proactive services to keep your • Virus Protection computer systems up and running and your people • Disk Drive Analysis and business productive. • Security Patch It’s not just about the monitoring that lets us know Management 20 million person-days when something is wrong. • Application Usage per year are lost due to technology failures— a It’s not just about remote access to your systems to • System Auditing cost that few businesses troubleshoot issues. • Backup and Disaster can afford. Recovery Any business supported • User Policy Enforcement by technology should look at both direct and • A variety of other automated procedures indirect costs. to ensure your systems are running and your people are productive 7011 Fayetteville Road | Suite 220 | Durham, NC 27713 | 919.227.0000 | SecureNA.com
  3. 3. With SecureNA’s technology, daily, weekly and monthly IT tasks are automated and monitored to ensure all tasks are completed and reported consistently without fail. As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business. SecureNA’s managed services eliminate the scenario of calling and waiting for the “computer guy.” Potential is- sues and problems are prevented. Systems and people re- main productive and working. In the case where problems do occur, response times are often within minutes. Consistency is the cornerstone of our managed services. Information Consistency creates reliability and renders no surprise ex- penditures or billings. How many times have you received a bill that you couldn’t understand or begin to determine Technology if it was justified? Each program is based upon the following: Managed Services - Plan Features Services • Site Assessment and Inventory • Proactive Service • Management and Status Reporting • Best Practice Driven • Automated and Reliable A study by the Gartner Group revealed the To keep you informed, we offer regular communication following: and executive reports to let you know the overall health of Total Cost of Ownership for an your computer network and the results of our services. All Unmanaged Laptop over 3 years communications and issues associated with your users and systems are tracked, reported and retained for analytical, $9923 historical and audit purposes. Total Cost for a Well Managed Laptop Managed Services - Plan Benefits $7030 • Reliability • Security $2893 - Cost Savings of a Managed Laptop* • Consistency • Productivity Gains • Cost Management and Control If you have 20 laptops in your business, • Performance that is a cost savings of almost 30% — • Managed Expansion and Growth nearly $58,000 over 3 years. Our goal is to serve as your technology partner with a focus on providing solutions. By using a consultative ap- proach to evaluate your business and technology needs, *as reported by Gartner, Inc. 2/10/2008 we can advise on the best solutions for your current and http://www.gartner.com/it/page.jsp?id=636308 future needs.
  4. 4. SecureNA provides you with a single source of professional expertise and resources you need to streamline system management and support functions at an affordable price. We use advanced processes, tools, and methodologies to deliver superior services that match your needs. You can choose a service plan that just includes routine system maintenance and management or a plan for complete IT out- sourcing. SecureNA will help you turn your data network into an effective, efficient component of your growing business. COMPREHENSIVE SERVER Server Support Features™ MANAGEMENT Security Patch Management Firmware Management Our comprehensive server - SQL Server, Exchange, IIS, OS Service Monitoring and Notification management keeps your Virus Definition Management Event Log Monitoring servers running, available, and secure. Backup Management Disaster Recovery MULTIPLE SERVICE LEVELS EyeSupport Services™ FOR WORKSTATION AND Provides the basic services to keep the workstation secure and notify us of any imminent problems. NETWORK MANAGEMENT Security Patch Management Daily System Audits Our comprehensive System Log Monitoring Management Reports workstation and network level services are Virus Protection Management designed to keep your systems and personnel LiteSupport Services™ productive. Each program Provides more advanced security measures for dealing with malicious threats, provides varying levels establishes baseline policies, asset tracking and changes, software rollout and of coverage based on upgrades and overall health of the workstation. support goals and budget considerations without Security Patch Management Hardware Change Notification compromising quality. System Log Monitoring Security Log Monitoring Virus Protection Management Application Log Monitoring Security Log Monitoring SECURENA’S PROACTIVE OPTIONS Daily System Audits End User Support Portal Spyware Removal and Monthly Management Reports Management Application Deployment Remote Support Application Addition and Change Asset Management Notification Report Generation Remote Management ProSupport Services™ The ultimate protection to keep critical workstations and users operational. Security Patch Management Security Log Monitoring System Log Monitoring Application Log Monitoring Virus Protection Management Spyware Removal and Daily System Audits Management End User Support Portal Unlimited Remote Support Monthly Management Reports Asset Management Application Deployment Report Generation Application Addition and Change Remote Management Notification Advanced Configurations Hardware Change Notification Unlimited Onsite Support 7011 Fayetteville Road | Suite 220 | Durham, NC 27713 | 919.227.0000 | SecureNA.com

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