MTI needed a way to profitably and reliably deliver tiered remote IT monitoring services, support hundreds of users and complex, heterogeneous customer environments and maintain customer trust through effective SLA delivery.
Nimsoft Monitor deployed to track and troubleshoot hundreds of clients’ IT infrastructures and manage a diverse mix of applications and technologies—including storage, back up, networks, operating systems, servers, virtualized resources and cloud infrastructures.
For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.
The industrial internet of things (IIoT) sometimes called Industry 4.0 – is radically changing how businesses, especially industrial companies, operate.
Let’s begin with a short IIoT definition:
The Industrial Internet of Things (IIoT) refers to the vast number of machines and devices – or ‘things’ – a business uses that are now connected to the Internet. Protecting this critical operational data, secure IIoT forms a closed, private Internet network where the devices can communicate and share data with other people, systems, and things. This data can be used to improve existing work practices and business processes as well as creating entirely new ways of doing things.
The industrial internet of things (IIoT) sometimes called Industry 4.0 – is radically changing how businesses, especially industrial companies, operate.
Let’s begin with a short IIoT definition:
The Industrial Internet of Things (IIoT) refers to the vast number of machines and devices – or ‘things’ – a business uses that are now connected to the Internet. Protecting this critical operational data, secure IIoT forms a closed, private Internet network where the devices can communicate and share data with other people, systems, and things. This data can be used to improve existing work practices and business processes as well as creating entirely new ways of doing things.
The industrial internet of things (IIoT) sometimes called Industry 4.0 – is radically changing how businesses, especially industrial companies, operate.
Let’s begin with a short IIoT definition:
The Industrial Internet of Things (IIoT) refers to the vast number of machines and devices – or ‘things’ – a business uses that are now connected to the Internet. Protecting this critical operational data, secure IIoT forms a closed, private Internet network where the devices can communicate and share data with other people, systems, and things. This data can be used to improve existing work practices and business processes as well as creating entirely new ways of doing things.
The business alchemy of the IoT. The M2M/IoT community
is now carrying out a transformation, turning silicon, copper, rare earth elements and the airy ether of the radio spectrum into new products, services, business models and profits.
The industrial internet of things (IIoT) sometimes called Industry 4.0 – is radically changing how businesses, especially industrial companies, operate.
Let’s begin with a short IIoT definition:
The Industrial Internet of Things (IIoT) refers to the vast number of machines and devices – or ‘things’ – a business uses that are now connected to the Internet. Protecting this critical operational data, secure IIoT forms a closed, private Internet network where the devices can communicate and share data with other people, systems, and things. This data can be used to improve existing work practices and business processes as well as creating entirely new ways of doing things.
The industrial internet of things (IIoT) sometimes called Industry 4.0 – is radically changing how businesses, especially industrial companies, operate.
Let’s begin with a short IIoT definition:
The Industrial Internet of Things (IIoT) refers to the vast number of machines and devices – or ‘things’ – a business uses that are now connected to the Internet. Protecting this critical operational data, secure IIoT forms a closed, private Internet network where the devices can communicate and share data with other people, systems, and things. This data can be used to improve existing work practices and business processes as well as creating entirely new ways of doing things.
The industrial internet of things (IIoT) sometimes called Industry 4.0 – is radically changing how businesses, especially industrial companies, operate.
Let’s begin with a short IIoT definition:
The Industrial Internet of Things (IIoT) refers to the vast number of machines and devices – or ‘things’ – a business uses that are now connected to the Internet. Protecting this critical operational data, secure IIoT forms a closed, private Internet network where the devices can communicate and share data with other people, systems, and things. This data can be used to improve existing work practices and business processes as well as creating entirely new ways of doing things.
The business alchemy of the IoT. The M2M/IoT community
is now carrying out a transformation, turning silicon, copper, rare earth elements and the airy ether of the radio spectrum into new products, services, business models and profits.
(ATS4-GS03) Partner Session - Intel Balanced Cloud Solutions for the Healthca...BIOVIA
Healthcare/Pharmaceutical -IT departments, under constant pressure to do more with less, face an ever increasing volume of regulatory requirements, infrastructure challenges, and demands from clinical end-users to support applications anytime, anywhere, on any device. Healthcare/Pharma CIOs have a hard enough time “keeping the lights on” and find it difficult to drive strategic initiatives that improve patient care or support growth.
Cloud computing can improve the efficiency of IT, increase organizational agility, and control costs, but how do organizations adopt interoperable, scalable solutions while minimizing industry concerns such as vendor lock-in and data breach?
In this session, attendees will learn about the key trends that are driving healthcare organizations toward cloud solutions that “balance” compute, network and storage concerns based on open, scalable infrastructure. We will look at real-world examples of how healthcare organizations are using the cloud today. Finally, we will discuss how healthcare cloud solutions can be improved with Intel platform capabilities.
Securex Selects Nimsoft to Streamline IT MonitoringCA Nimsoft
With the introduction of their new self-service HR application, Securex needed to improve monitoring across a range of managed HR services, provide secure application delivery and 24/7 availability and reduce overall monitoring complexity to save time and money.
After the evaluation, the team selected Nimsoft Monitor recognizing that this single, integrated end-to-end solution would significantly simplify their monitoring efforts.
For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.
Coop Norge Handel Uses Nimsoft to Improve User Experience Across The EnterpriseCA Nimsoft
Giant Norwegian Retailer Cost-Effectively Unifies Service Monitoring while Improving and Expanding Services
Two years ago, due to anticipated rising demand, the IT organization took a long, hard look at its services delivery operations. During the investigation, Coop Norge Handel IT found that while network and server monitoring was adequate, application and services monitoring was woefully deficient.
Coop Norge Handel implemented Nimsoft Monitor throughout its organization to measure the delivery of critical business services end to end, from the core to the user. Nimsoft scored the highest among monitoring vendor offerings, with its winning combination of ease of use, comprehensive functionality, integration compatibility, and compelling price model.
For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.
The Perfect IT Couple: Service Management Meets Asset ManagementBMC_DSM
Asset management is coming into its own.
There was a time when asset management was not seen as a high priority. Although ITAM has always been multi-dimensional, the truth is, managing assets was often put on the backburner with little thought placed on strategic planning.
Well, that's the past.
(ATS4-GS03) Partner Session - Intel Balanced Cloud Solutions for the Healthca...BIOVIA
Healthcare/Pharmaceutical -IT departments, under constant pressure to do more with less, face an ever increasing volume of regulatory requirements, infrastructure challenges, and demands from clinical end-users to support applications anytime, anywhere, on any device. Healthcare/Pharma CIOs have a hard enough time “keeping the lights on” and find it difficult to drive strategic initiatives that improve patient care or support growth.
Cloud computing can improve the efficiency of IT, increase organizational agility, and control costs, but how do organizations adopt interoperable, scalable solutions while minimizing industry concerns such as vendor lock-in and data breach?
In this session, attendees will learn about the key trends that are driving healthcare organizations toward cloud solutions that “balance” compute, network and storage concerns based on open, scalable infrastructure. We will look at real-world examples of how healthcare organizations are using the cloud today. Finally, we will discuss how healthcare cloud solutions can be improved with Intel platform capabilities.
Securex Selects Nimsoft to Streamline IT MonitoringCA Nimsoft
With the introduction of their new self-service HR application, Securex needed to improve monitoring across a range of managed HR services, provide secure application delivery and 24/7 availability and reduce overall monitoring complexity to save time and money.
After the evaluation, the team selected Nimsoft Monitor recognizing that this single, integrated end-to-end solution would significantly simplify their monitoring efforts.
For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.
Coop Norge Handel Uses Nimsoft to Improve User Experience Across The EnterpriseCA Nimsoft
Giant Norwegian Retailer Cost-Effectively Unifies Service Monitoring while Improving and Expanding Services
Two years ago, due to anticipated rising demand, the IT organization took a long, hard look at its services delivery operations. During the investigation, Coop Norge Handel IT found that while network and server monitoring was adequate, application and services monitoring was woefully deficient.
Coop Norge Handel implemented Nimsoft Monitor throughout its organization to measure the delivery of critical business services end to end, from the core to the user. Nimsoft scored the highest among monitoring vendor offerings, with its winning combination of ease of use, comprehensive functionality, integration compatibility, and compelling price model.
For more case studies from Nimsoft, visit: http://www.nimsoft.com/customers/case-studies.html.
The Perfect IT Couple: Service Management Meets Asset ManagementBMC_DSM
Asset management is coming into its own.
There was a time when asset management was not seen as a high priority. Although ITAM has always been multi-dimensional, the truth is, managing assets was often put on the backburner with little thought placed on strategic planning.
Well, that's the past.
IBM in Surveillance: Solutions that Deliver InnovationPaula Koziol
Video surveillance has a growing significance as organizations seek to safeguard their physical and capital assets. Simultaneously, the requirement to detect more places, people, and things together with a desire to draw out more useful information from video data is rousing new demands for capacities, capabilities, and scalability. IBM Storage offers a broad spectrum of offerings which are ideally suited to help organizations store, manage and secure increasingly large volumes of video surveillance footage. Hear about the evolving DVS space and how IBM Storage offerings -- such as FlashSystem, Storwize Family, Elastic Storage Server, Spectrum Scale and Spectrum Archive -- can deliver higher value for digital video surveillance solutions.
Netmagic can enhance the utility, availability and responsiveness of your mission-critical IT for end-users & customers and lower your total cost of ownership. Our end-to-end infrastructure management services are compliant with world-class ITIL standards.
Status and current trends in disruptive business and IT technologies. What do IT departments have to consider?
An extract of the presentation held at the ISG Operational Excellence Summit 2015 in Frankfurt.
Are you ready to address the customer requirements of the current IT age?
Are you ready to join the MSP revolution?
By 2020, 40% of all workloads will be hosted on MSP data centers.
Are you ready to access this fascinating market?
IBM and Avnet provide value that surrounds you as partners and service providers. Technologies, best practices, financial models, business trends, and human capabilities are within your grasp when you partner with us.
What MSPs Can and Cant Do For You in 2022 Whitepaper by Protected HarborProtected Harbor
Unveiling Our Latest Whitepaper: 'What MSPs Can and Can't Do For You in 2022'! Explore the dynamic landscape of Managed Service Providers, uncovering their capabilities, limitations, and strategic impact on your business. Gain insights into harnessing MSP potential for streamlined operations, cybersecurity, and growth. Download now to navigate the MSP realm with clarity!
Vertical Market Excellence: Your Path to SuccessCA Nimsoft
•Vertical market opportunities for MSPs
•How to create a vertical market practice
•Navigating obstacles and strategies for meeting them head on
For more information visit http://www.nimsoft.com.
As a reseller, you rely on your vendors not only for products, but for technical, marketing and sales support. If your business is moving to an MSP model, that support goes away, which presents a host of fundamental implications for your business.
For more information, visit www.nimsoft.com.
The Importance of Great Service Desk DesignCA Nimsoft
Today’s service desk users are used to intuitive SaaS-based applications like Facebook and LinkedIn designed with a totally different kind of user in mind.
www.nimsoft.com
Engaging in social media can be a highly effective way for MSPs to boost their market presence, expertise and market share. However, success in social media initiatives is anything but assured; it takes developing a sound strategy and executing on a sustained basis to yield dividends. “Marketing 101 for MSPs: Social Media” provides the background and guidance MSPs can use to build an effective social media strategy, one that yields real business results.
For more information, visit: http://bit.ly/LrBZY5.
Cloud Summit 2012: Driving Revenue with a Three Pronged Approach To Cloud and...CA Nimsoft
Today’s most successful MSPs differentiate themselves from huge market players by bundling services together in unique ways, and tailoring their offers to the particular needs of their customers. This session addresses how a modular approach to popular managed and cloud services enables MSPs to grow their business at attractive margins.
For more information, visit: http://www.nimsoft.com.
The CIBER / CA partnership & Why CIBER is moving to Nimsoft MonitorCA Nimsoft
Tony Testa's n•fluence 2012 presentation, outlining CIBER's choice of Nimsoft Monitor.
For more information, visit: http://www.nimsoft.com/solutions/nimsoft-monitor.html.
How To Grow Business and Thrive with Social MediaCA Nimsoft
Companies that ‘get’ social media are growing rapidly and effectively stealing market share from those that are slow to adapt. But marketers are only now beginning to separate fact from fiction.
In this presentation, we walk through the steps required to build a social strategy and share examples of how Nimsoft has grown its audience, increased engagement, and helped drive demand generation using social media.
For more information, visit: http://www.nimsoft.com.
Managing Your Cloud with Confidence - Mark Rivington, n•fluence 2012CA Nimsoft
The cloud effect on IT Traditional systems management is based on complete control of all components and resources. The physical datacenter embodied this principle of control The cloud dissipates the datacenter and disseminates control beyond organizational boundaries. Now the “datacenter” is a heterogeneous mix of disparate computing environments Controlling across cloud boundaries is the challenge.
For more information visit, http://www.nimsoft.com.
Webcast: Is it Possible to Have Too Many Tools? Featuring George Spalding of ...CA Nimsoft
We’re not talking garden tools or carpentry tools or mechanic’s tools, we are talking ITSM Tools. And the answer is a resounding YES!
Wait a Minute! Is this a webinar, sponsored by a tool vendor, telling me that I should not buy every tool that comes down the pike? Another resounding YES!
Pink Elephant and Nimsoft each have direct (and repeated) experience indicating that most organizations have NO Enterprise-wide strategy governing the acquisition, support, management and retirement of the tools used to run IT. Nearly every tool in the IT inventory is recommended, funded, acquired, and managed by a single technical silo…without the slightest nod to any other department, group or technical function. Unquestionably, the largest undiscovered source of IT operational savings is the elimination of redundant or vastly underutilized toolsets. Acquiring the right tools at the right time for the right reasons is the answer.
Nimsoft Monitor for vCloud offers the monitoring capabilities that administrators need to ensure the highest levels of availability and performance of their vCloud deployments.
Visit http://bit.ly/monitorvCloud for more information.
It includes:
- Automated discovery, configuration, & data aggregation
- Comprehensive, multi-tenant views of performance, availability, and resource usage
Nimsoft Monitor speeds intelligent analysis and response to forecast resource requirements and preempt issues.
Building a Cloud Offering: Perspectives from Two MSPsCA Nimsoft
For years, Nimsoft solutions and people have been proven to help service providers further their business objectives—whether they’re looking to scale operations, land more new business, or increase profits.
For more information, visit: http://www.nimsoft.com/for-service-providers/mspzone.html.
Five best practices for ensuring uptime with Data Center Infrastructure Manag...CA Nimsoft
Five best practices for ensuring uptime with Data Center Infrastructure Management
For more information on DCIM and Nimsoft, visit: http://nimsoft.com/solutions/nimsoft-monitor/dcim.html.
Apps Associates Creates Flexible Workflows for Multiple Clients with MSP-Read...CA Nimsoft
ITIL-based Service Desk Solution Delivers Flexibility, Without Sacrificing Functionality
Due to significant growth, Apps Associates needed a service desk solution that provided a formal ITIL best practices framework, as well as capabilities for managing and tracking SLAs and customizing workflows for multiple clients.
By deploying Nimsoft Service Desk, Apps Associates is able to support delivery of managed services to clients globally with unique, customized workflows and ITIL best practices.
For more case studies from Nimsoft, visit: http://nimsoft.com/customers/case-studies.html.
Today’s data centers are virtualized, dynamic and more integral to business success
than ever. In these environments, power demands are growing increasingly volatile and vital to infrastructure and business performance.
For more information, visit: http://nimsoft.com/solutions/nimsoft-monitor/dcim/ecometer.html.
Retail Case Study: Improving Operational Efficiencies in IT to Increase Servi...CA Nimsoft
Reducing resource costs associated with service desk application administration and reporting, while improving service levels for support applications.
Implementing a full-featured, SaaS-based service management solution from Nimsoft that could be quickly deployed.
For more case studies from Nimsoft, visit: http://nimsoft.com/customers/case-studies.html.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Climate Impact of Software Testing at Nordic Testing DaysKari Kakkonen
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024
MTI Delivers New Offerings, Improved Service Levels with Nimsoft
1. MTI
MTI Delivers New Offerings, Improved
Service Levels with Nimsoft
Nimsoft Monitor Powers Profitable Remote
Challenge Management and Cloud Services
∞ Profitably and reliably deliver tiered Background
remote IT monitoring services
Founded over 20 years ago, MTI is a trusted expert in the provisioning of
∞ Support hundreds of users and information infrastructure solutions. MTI works with more than 1,200 clients
complex, heterogeneous customer across EMEA, from global enterprises to local specialist businesses. The company’s
environments 120 employees successfully support more than 2,000 installations. MTI delivers
∞ Maintain customer trust through storage, computing, virtualisation, cloud, networking and data centre solutions
effective SLA delivery and services from its locations in the UK, Germany and France.
Challenge
Solution
In 2010, the company’s management team decided there was a strong business
case for extending its successful MTI Insight business services division, to offer
∞ Nimsoft Monitor deployed to track
clients a new tiered service called MTI Care, which would include remote
and troubleshoot hundreds of
monitoring, alerting and analysis, as well as options for remote management. With
clients’ IT infrastructures
these services, MTI helps clients get timely notice when issues occur, and also
∞ Manages a diverse mix of receive proactive insights for detecting potential issues and minimizing the impact
applications and technologies— on users.
including storage, back up,
networks, operating systems, MTI Care promised significant new revenue streams for the business, but, also
servers, virtualized resources and posed a significant risk: if the organization couldn’t meet the strict SLAs clients
cloud infrastructures were offered, the company’s reputation would suffer. After all, clients, including
major blue-chip organisations, would be relying on MTI for the continuous
∞ Comprehensive and easily
availability and performance of their entire IT infrastructures.
customisable reports facilitate
service level management Comprehensive and highly integrated IT monitoring capabilities were a must—
hundreds of clients would be placing the ongoing health and performance of
their IT systems and business critical applications in MTI’s hands. With time to
Results market being of the essence, MTI needed a cost-effective third party solution, one
that could support monitoring of storage, back up, networks, operating systems,
∞ MTI has built new revenue streams
servers, applications, virtualized resources and cloud infrastructures. This solution
using Nimsoft Monitor
needed to deliver all the advantages of a packaged system, while providing the
∞ MTI reduced time to market for modularity required to enable effective and easy customisation of client reports.
new MTI Care and MTI Cloud
service offerings, while avoiding in- Solution
house development costs Nimsoft Monitor, with its established reputation in the market, quickly became
∞ Continuous remote monitoring the preferred choice for MTI. Nimsoft Monitor offered a unified, holistic and
and 24/7 availability boost SLA granular view of the real-time status of clients’ entire IT infrastructures—including
compliance and customer trust and networks, servers, storage systems, applications, virtualized resources and cloud
confidence environments. As Richard Flanders, MTI’s Director of Product Marketing explained: