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expect the 
unexpected 
-be ready for viral 
© Beate Sørum 2014
Todays agenda 
‣ «slacktivism» (a rant) 
‣ what to do when viral happens 
‣ increase the chance of 
something happening 
#AFPcongress 
@BeateSorum
«a middle class 
wet t-shirt contest 
for sofa 
clicktivists» 
http://blogs.telegraph.co.uk/technology/ 
willardfoxton2/100014135/the-ice-bucket-challenge- 
a-middle-class-wet-t-shirt-contest- 
for-armchair-clicktivists/
«You don’t get to call 
yourself a 
philanthropist after 
dumping a bucket of 
ice on your head»http://www.vice.com/ 
read/dumping-a-bucket-of- 
ice-on-your-head-does- 
not-make-you-a-philanthropist- 
813
«Just donate the 
damn money and 
don’t post it online» 
http://www.slate.com/blogs/ 
future_tense/2014/08/12/ 
icebucketchallenge_you_don_t_ne 
ed_an_ice_bucket_to_donate_to_al 
s_research.html
Polar Plunge: 
18-30 years 
first time donors 
substantial donations ($25-50)
Polar Plunge: 
18-30 years 
first time donors 
substantial donations ($25-50) 
..and we say they are giving 
for the wrong reasons?!
age
age 
profitable for 
DM aquisition
age 
profitable for 
DM aquisition
age 
profitable for 
DM aquisition 
seek us out 
on facebook!
age
age
! Slacktivism is a MYTH
4TIMES MORE 
likely to 
DONATE
2TIMES MORE 
likely to 
VOLUNTEER
8 million £ for 
#nomakeupselfie
8 million £ for 
#nomakeupselfie 
million NOK for 
3,5#HoppiHavet
8 million £ for 
#nomakeupselfie 
million NOK for 
3,5#HoppiHavet 
100million $ for 
#IceBucketChallenge
«I will never ever use the word 
slacktivism ever again, except 
to rant at those who do.» 
!
Faroe 
Islands
«I haven’t seen my 
friends in a while» 
Faroe 
Islands
«I haven’t seen my 
friends in a while» 
Faroe 
Islands 
Den-mark
«I haven’t seen my 
friends in a while» 
Faroe 
Islands 
Den-mark 
«Haha. This will be fun 
to do to my Norwegian 
friends and family!»
«I haven’t seen my 
friends in a while» 
Faroe 
Islands 
Den-mark 
way 
north 
«Haha. This will be fun 
to do to my Norwegian 
friends and family!»
way 
north 
«HAARRGGHHH 
WE ARE VIKINGS!» 
«I haven’t seen my 
friends in a while» 
Faroe 
Islands 
Den-mark 
«Haha. This will be fun 
to do to my Norwegian 
friends and family!»
!Norway in May
@thalesnibsoeer
@thalesnibsoeer
@thalesnibsoeer 
*Boom* 
- 3,5 million.
#1 
DISCOVER 
and CONFIRM
Instagram
Twitter
Facebook
Google 
analytics
#2 
take 
«CONTROL»
no.
#3 
ALERT 
PREPARE 
and
#4 
AKNOWLEDGE
*google translated. 
No-one is to blame for horrible grammar.
#5 
CELEBRATE 
and THANK
about.me/BeateSorum
#6 
RELAX. 
ENJOY.
#7 (bonus) 
MAKE GIVING easy 
http://bit.ly/donationformsrule
«Make me a viral 
hashtag please.» 
- Every fundraising director in the world, 
post Ice Bucket
«Fat chance!» 
– Me
secret recipe 
for viral: 
♥ + ☺ + omg!
secret ingredient in 
recipe for viral:
secret ingredient in 
recipe for viral: 
not you.
Communication 
used to be EASY
sender message receiver
sender message receiver
sender message receiver
sender receiver
CC BY-NC 2.0 
You. 
http://www.flickr.com/photos/tollaksen/328642857/in/photostream/
identityidenitdietnytity 
identity identity 
who are you? 
identity 
identity identity 
identity 
identity 
identity 
identity 
identity 
identity 
identity identiy 
identity 
identity 
identity 
identity 
identity 
identity 
identity
Friendly 
Professional 
Informal 
Grateful 
Voice 
and tone 
creates 
unity 
Impressed 
Helpful 
Engaged 
Credible
1less 23 
more 
support 
cancer 
survival 
and care
about.me/BeateSorum 
CC BY 2.0 
https://www.flickr.com/photos/calliope/6025359063/in/photostream/
about.me/BeateSorum 
our 
community 
CC BY 2.0 
https://www.flickr.com/photos/calliope/6025359063/in/photostream/
what are we trying to achieve? 
sender message receiver
Plan and 
PRIORITIZE 
CC BY-SA 2.0 
https://www.flickr.com/photos/nomadic_lass/6728580615/
Facebook What Style Type Goal 
Monday New course out Informative and 
welcoming Link Signups to course 
Tuesday Impact-story Emotional Image Sharing - 
knowledge 
Wednesday Ask for text 
donations 
Response-triggering 
Status Money in 
Thursday Political news Provocative Link Signatures 
Friday Share X’s 
fundraiser 
Easy Friday 
entertainment Image Likes
honour 
microcopy - 
write in pairs 
Kilde: http://www.flickr.com/photos/nathaninsandiego/3839051662/sizes/l/
nope!
important 
link
1. Chronological
1. Chronological 
2. Structured
1. Chronological 
2. Structured 
3. Shortened
1. Chronological 
2. Structured 
3. Shortened 
4. Makeup on
1. Chronological 
2. Structured 
3. Shortened 
4. Makeup on 
5. That great idea
TIMING 
and 
CONTENT 
matters
Have fun!
..a bit of fun 
makes a 
community 
strong!
«Providing 
shit to 
scum for 
over 70 
years»
«Providing 
shit to 
scum for 
over 70 
years»
what are we trying to achieve? 
listen 
sender message receiver
REAL 
stories 
Photo: @martiiine
5.000 
stories
REAL 
emotions
what are we trying to achieve? 
thanking 
sender message receiver
CC BY-NC-SA 2.0 
https://www.flickr.com/photos/damiel/2498956487
#Krafttakmotkreft 
Photo: @junekimiko
20.000 
thank 
you’s
«Thank ALL the donors» 
Source: fundraisergrrl.tumblr.com
«Thank ALL the donors» 
Source: fundraisergrrl.tumblr.com
what are we trying to achieve? 
be there 
sender message receiver
I can’t 
help her
about.me/BeateSorum 
«Skriv et sitat her.» 
– Johnny Appleseed 
She 
can
REHEARSE 
- make mistakes 
in a safe place 
http://www.flickr.com/photos/bamblekommune/5413186602/sizes/l/
• Don’t diss slacktivists 
• Be ready and act fast 
• Know who you are 
• Serve your community 
• Plan and do it properly 
• Have a bit of fun
8
3,5 
mill. NOK- in 
two weeks. 
Text 
Web phone 
Web tablet 
Web, desktop
Thanks for listening! 
Questions? 
http://about.me/beatesorum

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