This document contains a resume for Ericka Bejarano. It lists her contact information, qualifications, education and training, and professional experience. For her qualifications, it summarizes that she is trained to use Fresenius 2008K hemodialysis machines, set them up, clean equipment, check pH and conductivity levels, input treatment information, monitor patients, and communicate effectively as part of a team. It notes her hemodialysis technician certificate from 2016 and expected graduation with a degree from The City College of New York in 2018. Her professional experience includes administrative assistant work from 2006 to 2013 at Century 21 Americana, where she handled phone calls, appointments, data entry, and created documents using Microsoft Office.
Completed my Master of Public Administration with a specialization in Health Administration. I have been involved with the health care field for many years and I am looking to grow as a health care professional.
Sandy Sandy 1000 Kirk Rd, New York, NY 23090 (000) 000-0000.docxanhlodge
Sandy Sandy
1000 Kirk Rd, New York, NY 23090 (000) 000-0000 [email protected]
EDUCATION
University de France – Paris, France Expected Graduation September 2016
Bachelor of Arts, Healthcare Administration and Management
Minor: Finance
GPA: 3.76
Nursing Health Occupations – New York, NY 23090 May 2011
Associate of Science in Vocational Nurse
SUMMARY OF KEY QUALIFICATIONS
· Extensive administration and customer service experience
· Proven communication, interpersonal, and organizational abilities
· Proficient in Windows based programming including MS Word, Excel, PowerPoint, and Outlook
· Dynamic Leader and team builder, always willing to collaborate with others.
· Strong analytical and problem solving skills
· Typing skills 50 wpm
· Medical Terminology
· Fluent in Creole and French
WORK EXPERIENCE
Shredding Company – New York, NY December 2015 – Present
· Work closely with the field sales organization, operations, and internal headquarter departments.
· Manage, track and resolve all issues reported by customers
· Drive high customer satisfaction rating upon completion of each request
· Analyze issues to determine root cause
· Communicate issues to management to reduce/ prevent issues from occurring
· Knowledge of Command IG, DMS, DPS, SDS, Citrix, GFS and Salesforce
Temporary Agency – New York, NY September 2015 – December 2015
Administrative Assistant/ Receptionist/ Customer Service Representative
· Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies.
· Handled a range of administrative support and office management functions for clients
· Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.
Military Housing – New York, NY March 2014 – March 2015
Customer Service Representative / Bookkeeper
· Employed strong customer service to Military Personnel and their families, visitors and callers by providing routine information and directing those to appropriate staff and locations for appointments and responding to inquiries regarding company operations.
· Toured apartments, leased and pre-leased apartments, completed lease/renewal paperwork, explained lease information to the client, entered results data into a computer system and assisted with resident and employee relations
· Purchased supplies and equipment as authorized by management, monitored office supply levels and reorder as necessary, conducted periodic reconciliations of all accounts to ensure their accuracy, maintained the petty cash fund, issued financial statements, provided information to the external accountant who creates the company’s financial statements, calculated variances from the budget and report significant issues to management, compl.
1. ERICKA BEJARANO
A: 60-14 55th Street Maspeth, NY 11378 E: Eworks621@gmail.com P: (347) 285-6536
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BONENT Certified CHT seeking to obtain a challenging and responsible position in a facility where I
can apply my knowledge and experience.
SUMMARY OF QUALIFICATIONS
Trained using Fresenius 2008K hemodialysis machines.
Possess adequate skills in set up of hemodialysis machines, and priming to ensure machine is able to provide
dialysis treatment to patients efficiently.
Cleaning of dialysis area, disinfecting machines and other equipment used
Daily checking of pH level, conductivityand chloramine
Input in machine patients’ treatment according to prescription order on flow sheet, mix dialysate according to
formula given
Collect and note vital signs before, during, and after treatment.
Cannulation of patients’ access.
Monitor patients for adverse reaction during treatment
Excellent communication skills, possess proper bedside manner, and work efficiently with others in a team
environment.
EDUCATION AND TRAINING
NEW YORK MEDICAL TRAINING CENTER
Flushing, NY
Hemodialysis Technician- Certificate of course completion
BONENT Certified- October 2016
THE CITY COLLEGE OF NEW YORK
New York, NY
Expected graduation date: June 2018
Bilingual- English/Spanish
PROFESSIONAL EXPERIENCE
ADMINISTRATIVE ASSISTANT February 2006- June 2013
CENTURY 21 AMERICANA- Queens, NY
Answer, direct and screen incoming calls, maintain necessary serviceneeded for customer comfort.
Provide assistance to management and agents with appraisals and routing scheduling, making appointments to
show properties and set up closing dates.
Maintain proper data entry necessary for day to day operation by updating company database; create
spreadsheets, flyers for advertising, and adding new apartment/house listings into the Multiple Listing Service
(MLS) public data base.
Used Microsoft Word, Excel, and PowerPoint for letters, presentations, and spreadsheets for office expenses as
well as reports of sales of homes and apartments on a monthly basis. Made PowerPoint presentations for office
meetings.