Alma R. Dawes has over 10 years of experience in customer relations, human resources, healthcare, and administrative roles. Her experience includes positions at healthcare facilities, the American Red Cross, and the U.S. Marine Corps, where she assisted patients, aided communities during disasters, and filled human resources roles. She is dedicated, versatile professional seeking a stable opportunity for mutual growth.

1. Alma R. Dawes
Santa Ana, California 92704 (714) 567-1937
SUMMARY OF QUALIFICATIONS
Dedicated, versatile and success driven professional with approximately 10+ years of experience in all phases of
corporate customer relations, human resources, and services. I will contribute a great deal to a professional
environment, which offers an opportunity for stability and mutual growth.
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PROFESSIONAL EXPERIENCE
PRIVATE CARE, in Laguna Beach, CA 10/01/14-6/26/2015
Healthcare-Patient Care
CERNA HEALTHCARE, in Irvine, CA 02/14-8/14-Present
Healthcare-Patient Care
AMADA SENIOR CARE, Laguna Woods, CA 2013-2014
Healthcare-Patient Care
• Traveled to numerous patients homes providing excellent quality care; 100% Customer service satisfaction rate.
• Transferred, assist with ambulations, assist with daily activities (ADL), nutrition, transportation and hospice care.
• Oversaw various cities in Orange County on a regular basis; demonstrating an excellent timely manner to each
patient, while filing Passing Down Report meeting the patient quotas of 100% satisfaction.
AMERICAN RED CROSS, Merced, CA 2009-2012
Administrative Assistant
• Provided information or referred individuals to public or private agencies or community services for assistance
services with 45-70% success rate, interviewed individuals and family members; advised clients regarding
food stamps, child care; located housing for displaced clinentel.
• Addressed emergencies and needs of the local community through direct public contact.
• Accounts Receivable and data entry for ledger of donations for headquarters.
• Maintained a fantastic track record in human resources while aiding and comforting others through
natural
disasters
AMERICAN RED CROSS- U.S.M.C. - BASE NAVAL HOSPITAL, Camp Pendleton, CA 2007-
2009
Medical Human Resources Generalist
• Personnel and Human Resources – Knowledge of principles and procedures for personnel recruitment
selection, training, and personnel information systems.
• Customer and Personal Service – Knowledge of principles and processes for providing quality
standards
for services and evaluation of customer with a 100% satisfaction rating.
• Administrative and Clerical Procedure and Systems-Word processing, managed files and records,

2. designed forms, and other office procedures and terminology.
• Defined employee and/or job-specific success factors; aligned organizational development with
workplace
Continuing page one
needs; refined recruitment and training goals.
• Expanded pool of quality candidates for open positions resulting in a 80-90% position filled success
rate.
• Administrative Support and Office Procedures-Processed recruitment and staffing; placed medical
personnel and students for internships with a 85% success rate.
VISITING ANGELS, San Marcos, CA 2005-2009
Healthcare-Patient Care
• Traveled to numerous patients homes providing excellent quality care; 100% Customer service satisfaction rate.
• Transferred, assist with ambulations, assist with daily activities (ADL), nutrition, transportation and hospice care.
• Oversaw various cities in Orange County on a regular basis; demonstrating an excellent timely manner to each
patient, while filing Passing Down Report meeting the patient quotas of 100% satisfaction.
MEDICAL RESOURCES STAFFING SERVICES, INC, Carlsbad, CA 2004-2005
Administrative/Clerical Assistant
• This position Involved temporary assignments in the North San Diego in local Clinics; Protected the
security of medical records to ensure that confidentiality is maintained.
• Reviewed records for completeness, accuracy, and compliance with regulation.
• Retrieved patient medical records for physicians, technicians or other medical personnel.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Operate office equipment, such as voicemail messaging systems, and use word processing.
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EDUCATION & CERTIFICATION
Santa Ana College School of Continuing Education, Santa Ana, CA 2013-2014
Career Technology Education Program
Merced Career Center, Merced County, CA, 2009-2012
Business Technology
Naval Education & Training, USMC Camp Pendleton, CA, 2007-2009
Customer Relation Training
Navy Pride and Professionalism
Human Resources Generalist
Customer Services
Regional Occupational Programs (R. O. P.), Vista/Oceanside, CA 2003-2006
Medical Assisting Administrative and Clinical
Hospital and Medical Billing, Medical Coding: 1 & 11