1. The document discusses how chartered accountants (CAs) can overcome challenges in their profession by developing emotional intelligence (EQ). 2. It identifies key challenges CAs face like market penetration, service development, talent management, and customer satisfaction. 3. The document argues that EQ is the root cause of all these issues and improving EQ can help CAs better predict success, deliver strong leadership and financial performance, improve sales growth and customer loyalty, and enhance star performance and retention. 4. It provides an overview of EQ assessments and executive coaching that can help CAs strengthen their EQ.

1. www.skillcertconsultancy.com
Outsmarting CA profession
By practicing EQ
EQ – Success, Predictability, Decision, Drive
Sanjeev Joshi
CEO, Metahumin Consultancy Pvt Ltd.

2. Human Capital Development using EQ
INTRODUCTION
Charted Accountant (CA) are the important stakeholder of the society towards
insuring Financial Governance. Ca’s with their experience & expertise ensure
accurate Accounting, Auditing (verification of accounts), Taxation, Risk
Management. CA’s nature of responsibilities demands highest accuracy,
punctuality & dealing with financial numbers which are critical from end customer
& Government’s perspective.
Modern Ca’s needs to be incessant reading, learning, and updating one’s
knowledge and for someone who believes in the same, sky is the limit. Observe
what other are not able to ‘see’. Stay ahead of time, stand tall & become role
model of the fraternity.
KEY CHALLENGES FACED BY CA’S:
1. Market penetration- How to deliver deep value in the existing market?
2. Service Development & Diversification – How to develop value added services
such as business plan advisory, finance and capital advisory, project appraisal,
funding by way of equity or other means, valuation, restructuring of business,
wealth management and so on
3. Market Development – How to network, synergies & grow business?
4. Talent Management – How hire, train & groom talent required to efficiently
perform work?
5. Customer Satisfaction – How to improve customer stickiness & customer
satisfaction index high?
6. Safeguard Brand – How to stay away from risk of certifying bad practices
followed by end customer?
EQ- Root cause of all issues & One Lever for success

3. How EQ Org will hep CA fraternity
CA Challenge
perspective
OutSmart perspective
Predicting success • Higher the EQ greater is the success
• EQ also helpful in predicting degree of future success
as it indicates focus, discipline, engagement, synergy,
relationships
Delivering on
Leadership and
Financial
Performance
• Improved Leadership efficacy
• EQ affects motivation, productivity, safety, and
performance helps leaders meet & understand
employees’ human needs; it has a profound impact on
productivity & individual success
Sales growth and
high Customer
Loyalty
• customer loyalty is driven by emotional skills of people
in your organization
Star Performance
and Retention
• Differentiating capabilities are from EQ domain such
as Achievement, Co-operation, Empathy, Flexibility,
Influence & Motivation
Emotional
Intelligence and
Success
• EQ drives four success parameters i.e. effectiveness,
relationship, wellbeing & quality of life
Managing People
issues
• Emotions drive people, people drive performance.
• Human needs & its impact of productivity & success
• Stress Management
EQ- Root cause of all issues & One Lever for success

4. Assessments
Wide range of EQ assessment for Individuals, Groups & Organizations.
Individual – Leadership Assessment / Professional Assessment
Team – Team Dashboard
360 Degree – Multi tier assessment for professional
Key Insights
• EQ score
• Rating on 8 ED competencies for success
• Life outcomes
• Brain Talent profile
Key Insights
• EQ competencies
• Skills
• Attitudes
• Fit
• Talent
• Performance
Key Insights
• Multitier assessment of your
competencies
• EQ, Skills, Leadership quotient
Suitable for
• Development
• Coaching
• Job selection
• Thematic – promotion, succession
Suitable for
• Development
• Coaching
Suitable for
• Development
• Coaching
SCIENTIFIC . ACCURATE . PRACTICAL . RESULT ORIENTED
• Selection
• Thematic
• Selection
• Thematic

5. Executive coaching
Trainings
• Coaching is based on three step Engage-Activate-Reflect SEI Coaching model
• Our expert coach build high trust & credibility with coachee to transform to
desired goal
• Coachee will get eight competency to be successful in all four parameters of life
• Coachee undergoes powerful Thought–Feel-Action
• Entire process is action based, practical & result oriented
• Visible results – Leaders efficacy, Talent management, Top line & bottom live
success, Employee engagement, Agility.
• EQ awareness practioners
• Leadership Assessment +
Training
• 360 Degree Assessment +
Training
• How to use EQ at workplace for
success & Happiness
• Eight competencies of EQ
• Four parameters for success
• Developing eighteen brain
talents
• Improving leaders efficacy