Michelle Fernandes Duarte is a Brazilian national seeking a position in tourism where she can further develop her skills and gain experience. She has over 12 years of experience working for major airlines such as Emirates, VRG Linhas Aéreas, and Varig in roles including first class cabin crew, airport agent, security agent, ticketing sales agent, and reservations agent. She is fluent in English and Portuguese and has completed training in airline systems, ticketing, international fares, and Emirates cabin crew.

1. Michelle Fernandes Duarte
Rua Itatira, 711
Zip code: 07230-300
Sao Paulo - Brazil.
Tel Brazil: 00 55 11 2412-3343.
Mobile: 00 55 11 99573-7608.
Date of Birth: 25 October 1981
email: mixduarte@hotmail.com
Objective: As I have been working for airlines for more than 12 years, I look forward to
taking part in a dynamic group in which I can develop my skills yet further and
gain much more work experience in tourism.
Education:
1999-2003 Bachelor of Tourism - Universidade Anhembi Morumbi.
Work Experience:
2008-2015 Emirates Airline ( based in Dubai, UAE.)
Position: First Class cabin crew.
Period: from 02/04/2008 to 30/04/2015.
Job Description: As cabin crew I was in charge of First class cabin and its
customers, providing the best service standards, being proactive and working
beyond customers expectations. I was in charge of airplane security checks as
well as the safety procedures of each specific aircraft, first-aid, safety and
medical equipment.The role of a cabin crew member is to provide excellent
customer service to passengers while ensuring their comfort and safety
throughout the flight, dealing with security and emergency situations which
may arise and can administer first aid to customers. It was also my
responsibility to ensure that all emergency equipment was in working order

2. prior to take off and that there were enough supplies, help customers to board
the plane and give a demonstration of safety procedures and equipment. While
on duty, I was able to visit a lot of countries and gain a lot of cultural
knowledge, meet new people and places worldwide.
2008 VRG Linhas Aéreas S.A
Position: Airport Agent
Period: 07/01/2008 to 01/04/2008
Job Description: As an Airport Agent I was in charge of the operations in the
airport, since the check-in process, embarkation of the flights at the gate and
also the luggage dispatch.
2006-08 SEAviation Ltda.
Position: Security and Check-in Agent.
Period: from 15/09/2006 to 14/12/2007.
Job Description: In order to prevent customers holding fraudulent
documentation from entering the US, the Security and Check-in Agent is
responsible for asking customers some questions such as, the purpose of
travelling to the US, baggage contents as well as check in the luggage.
2000-06 Viacao Aerea Rio Grandense S.A (Varig)
Position: Ticketing Sales Agent ( Sao Paulo International Airport).
Period: from10/07/2000 to 16/03/2006.
Job Description: As a ticketing sales agent, I was in charge of making
reservations, issuing and reissuing domestic and international airline tickets,
collecting tickets revalidation and excess baggage charges.
2000 Viacao Aerea Sao Paulo S.A (Vasp).
Position: Reservations Agent- Sao Paulo Domest Airport - Congonhas.
Period: from 11/01/2000 to15/05/2000.
Job Description: Making reservations, informing customers about
promotional fares, confirming special requests such as: special meals,

3. wheelchairs, baby bassinets and others are some of the tasks that the
reservations agent often deal with. It requires attention and excellent
customer attendance.
Temporary Jobs:
06/2006 Top Service Incentive Travel
Position: tour guide assistant.
Job Description: As a tour guide in Germany World Cup, I had full
responsibility for the Mastercard Group members, being responsible for all the
duties, which involve transportation, accommodation and guiding the group
through the tourist attractions and stadiums in Germany.
Languages: Fluent English and Brazilian Portuguese.
Courses: Airline Systems: Amadeus, Iris, Zeus and Deltamatic.
Basic Computing.
Ticketing and Reissuing of airline tickets.
Basic International Fares.
Emirates Airline Cabin Crew Training.