Mohammed Saud is an experienced professional seeking a customer engagement role who has worked in aviation and travel management. He has over 5 years of experience handling customers in roles like customer service representative for Avis and ramp ground flight handling for Air India Express. His experience includes greeting customers, assisting with baggage, coordinating transportation, and ensuring smooth airport operations. He is looking to leverage his strong communication, problem-solving, and people skills in a new customer-facing position.

1. An experienced professionalin fields of customer servicein Aviation and
Travel Management Industry. Seeking customer engagement role to leverage
my extensive experience inachieving my goals.
WORK EXPERIENCE:
AVIS (Customer ServiceRepresentative) (February 2014 to July 2014)
 Member of Mohammed Hareb Al Otaib Group, Dubai
Job responsibilities:
 Handling First Class & Business Class Passengers
 Assign First Class Passengers (Mercedes Benz), Business Class passengers (Volvo) and
Family Passengers (Mercedes Viano)
 To Execute smooth flow in pick-ups and drop-offs as assigned to Arrivals and
Departure segments
 Handle STPC Passengers and escort them to their assigned cars for their stay in Le
Merdian (LMD) - Al Bustan-Millennium Hotel.
 Advise customer holding STPC voucher to hotel and if the hotel is changed that need
to be advised to the customer in prior.
 Handle shuttle services STPC passengers to their assigned STPC hotels in the
specified Mercedes Viano.
 Handle senior management transfers (SMT) and escort them to their advised hotels
and locations.
 Co-ordinate with EK Staff before the shift for the report of SMT’s on board as to their
flight details.
 Escort SMT’s to their assigned cars as premium service.
 IO service to the Emirates VVIP passenger’s special services provided with Range
Rover (RR) cars to exclusively transport IO passengers and from their desired
locations.
AIR INDIA EXPERESS, MANGALOREINTERNATIONAL AIRPORT
(Ramp Ground Flight Handling) (January 2011 toDecember 2013)
Duties andResponsibilities
 AIRCRAFT MARSHALING on the ramp (e.g. directing, assisting and parking all arriving,
departing) ground handling services.
 Passenger Boarding stairs and bridge at the connecting bay to the flight for the
customers to arrive.
 Handle Cargo and Cabin compartment for Boeing Flights and Airbus.
 (Air India Airlines, A319 A320, A321)
 Handle special flights which arrive from HAJ.(A380)
 Charter Aircraft Handling (200, 230, 275, 330, 500,525)
 Off Load arrival baggage and send it to BBA(Baggage breakup area)
MOHAMMED SAUD
Email: mohammedsaud775@gmail.com
Mobile No: +9710522473311

2.  Transfer cargo (including luggage) to other gates, other airlines and to passengers
 Observe safe ground-handling procedures and maintenance of ground service
equipment, including the performance of equipment checks
 Comply with all safety procedures and airline policies
 Responsible for courteous, prompt, accurate and careful handling of customer
baggage, airfreight and company material; continuous lifting, loading/unloading,
sorting and transfer of baggage, freight and company material
 Assist in ramp set up and storage of equipment and baggage
 Constantly communicate with flight crew personnel and other ground personnel
 Other duties as assigned by supervisor and manager
 Handle Fuel and De-Fueling report to the operations dept. about the flight.
 Handle the In Time report of the flight from the touch down to the Flight Take Off.
ADDITIONAL QUALIFICATIONS
Advance Higher National Diplomain Aviation andTravel Management,
Affiliated ToEdexcel Certificate, November2010
 Jet Airways Flight No 9W8052 on (27 April 2010)
 Airport Ground Handling Services Including Check-in,
 Security Procedure and Arrival Services.
ACADEMIC EDUCATION
 PUC Commerce: Star Pre university College-Mangalore (2007 To 2009)
 Primary And Secondary Education: Infant Jesus joy land High School-Mangalore
STRENGTHS
 People skills: Very good at interacting with people and socializing
 Communication: Excellent communications skills, both written and oral
 Creativity: I am a very creative person at Work Environment.
SKILLS
 Knowledge of Windows 7, Vista & XP Operating Systems
 MS Office (Word, Excel, PowerPoint & Access), Internet and E-mail applications
 Also certified in electronics, PC hardware, from Goal Technologies hardware and
network institute Mangalore.
PERSONAL DATA
 Name : Mohammed Saud
 Nationality : Indian
 Gender : Male
 Date of Birth : 18 July 1990
 Marital Status : Single
 Languages Spoken : English, Urdu and Hindi, Kannada, Tulu.
 Visa Statues : 18 June 2015