Felicia Madlala has applied for an advertised position. She believes she is a strong candidate as she is young, well-spoken, presentable, and has good communication and listening skills. She has over a year of experience in customer service and administration. Madlala has attached her CV and references to the application.

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Acldress: 5610 Dzanibe Road
Kr+,atrl"dengezi
3607
Email address : feiiciamaCi a1a@:gm ail. com
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2. Greetings,
Please accept my application for the advertised post; your organization is looking for a
candidate that u.ill not just be an employee but lather one that will become an ambassador
and I believe I am that candidate.
I am a young person with a vibrant mind, well-spoken and afticulate, presentable and friendly
and possess not only good communication skills but excellent listening skills as well. I am
energetic, enthusiastic and a fast thinker, also possess good comrnand for Microsoft office
tools and have excellent tlping skills (60wpm). I have experience that is just o/er a year in
the customer senice and administration industry. In this entironment I have been constantly
challenged to venture out of my comfort zone and learn to communicate and converse with
people of different ethnicities, languages and backgrounds. hence I have developed quite a
unique skill of doing so even though the difference in languages poses some challenges,
I have attached a detailed CV and reliable references and I also can be contacted on
07 91t95254 I 07 4436307 6.
Let this be the starl of a fiuitfui working relationship.
Sincerely yours,
Felicia Nokukhanya Madlala (Miss)

3. Curriculum Mtae
PERSONALINFORMATION Felbia Nokukhanya Madlala
9 5610 Dzanibe Road
KwaNdengezi
3607
g 079 119 52il I A74436 3076
X feliciamadlala@gmail.com
O htps://za. linkedin.comfi n/felicia-nokukhanya-madhla-36342092
!Daie cf yli{lh Ml13l1g94. I Nationality South Afncan
JOB APPLYING FOR Administration and Customer Service
Felicia Nokukhanya Madlala
WORK EXPERIENCE
February 2015 to date Typist and Shop45sis6.,
Cybenrorld lntemet Caf6, Pinetown
. Typing
. Laminating
. Photocopying
. Scanning
. Emailing (sending and receMng)
' Faxing (sending and receiving)
. Assisting custorners with intemet search
Skilb gained
o Excellent command of Microso,ft Office toob
r Designing Presentations (MS PowerPoint)
o Designing Business cards (MS Pubtishe$
r Customer care and service
o Communication skills
IEDUCATIONANDTRAINING
January 2016 Certificate in CallCenteTraining
D &J CallCenfeTraining, Durban

4. Curriculum Vitae
. Customer Servir:e
. Negotiation Skills
. Telephone Etiquetie
. Telesales
. Conflict resoluiion
- Chum Management
'Communication Skills
. Listening Skills
. Service Excellence
'Stress Management
Felicia Nokukhanya Madlala
Obtained in 2011 Matric
Mariannhill Private and lndependent Secondary School (SL Francis Coltege)
' IsZulu
. English
. Mathematics
. PhysicalScience
. Life Science
' Geography
. Life Orientation
PERSONALSKILLS
Languages English, lsZulu, lsXhosa, Pedi, Tswana
Computer skills . Good command of Microsoft Office tools, Typing (50 wpmi, lntemet, Emailing,
ADDITIONAL ]NFORMATION
Peer Education Training
Obbined in 2009
. Leadership skills
. Communication skills (written and verbal)
. Listening skills
. Presenbtion (being presentabte)
. Team work
REFERENCES
D&J Call Centre Training
Assessor
Cyberworld lntemet Cafe
Employer
Cyberworld lntemet Caf6
' colleague
Marcelino Mariano
Conbct number 084 626 2830
Hassan Mayanja
Contact numben 084 890 9149
Phumzile Mantengu
Contact numhn 078 3605 16601060 632 0811

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EXAMINATION NUMBER / EKSAMENNOMMER
ID NUI'1BER / ID NOI4I,1ER
STATEMENT OF RESULTS / STAAT VAN UITSLAE
NATIONAL SENlOR CERTIFICATE / NASIONALE SENIOR SERTIFIKAAT
NOVEIlBER 2OIi
FELI CI A NOKUKHANYA I4ADLALA
met the
diploma
h i gher
mrnlmum requl
or higher cer
eciucat ion.
rements
tificate
for adm r ss
s tudy .rs
25078t+8t+
940304042 2088
i on to bache
gazetted for
Iors' degree,
admission to
CENTRE / SENTRUM (54I2I I ]) I'IAR IANNH I LL S PR IVATE INDEPENDANT
4) eTHEKW lN I KI.JA- NT EDUCAT I
ZULHL
r tf: r l
I'1ATH
LIFE
GEOG
LFSC
PHS C
xxxxx
xxxxx
xxxx x
eca idate qualrfr es atron en r or Ler
DATE /DATUT/I 201
A NATIONAL SENIOR CERTIFICATE I./ILL BE FORWARDED TO THE SCHOOL.
Achiewment Level
Prestasievlak
Aciie€ment Desription
Pmstasiebeskrywing
Marts %
Punte %
7 Oustanding achievement / Uitm untsde prestasae 80.100
6 Meritorious achaevemenl / Verlhlrslelike prestmie 70-79
5 SubstanUal achievment / Beduidende prcstasie 60-69
4 Adequate achaevement,l bldoende preslasae 50-59
3 Modente achievement,l Matige prstasie
2 Elementary achaevment / Basiese prstasie !0-39
t Not achreEd / OntoeEikende prestasie 0-29
THE DEPARIMENT RESERVES THE RIGHT TO EFFECT CHANGES TO THIS DOCUMENT IF NECESSARY
INDIEN NODIG BEHOU DIE DEPARTEMENT DIE IIEG OIi,I VY/SIGINGS AAN DIE DOKUMENTAAN TE BRING
5r48i
NSTAT5
I s i Zulu Home Language I lg
I'tathemat ics I 44 I I
Life 0rientation I lS I 6
Geographyllel6
Life Sciences I 65 | 5
Phys i cal Sc i ences I lO | 4
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxl xxxxxxxxxl xxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxl xxxxxxxxxl xxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx I xxxxxxxxxl xxxxxxxxxxxxx
Percentage
Persentasie
Achievement level
Prestasievlak
nt
Departementshoof : Onderwys
Code
Kode
Subjects
Vakke
KE"Hft
4{' - 49