Mohammad Sehwel is a Jordanian national born in 1992 with over 5 years of experience in customer service roles. He has a Bachelor's degree in Hotel and Tourism Management from Al-Ahliyya Amman University. His work experience includes roles in customer service at Zain Company, and in front office and service positions at Holiday Inn Hotel and Days Inn Hotel. He is proficient in Arabic, English, and French and has training in various hotel management and reservation systems software.

1. Mohammad Sehwel
E-mail Mohammed_sehweil@yahoo.com
00971552166962
UAE- Dubai
Nationality Jordanian –DOB May 15-1992
My Profile
A highly Motivated and experienced Customer Service advisor with five years in a variety of customer support
departments , focused on providing a first class customer experience and resolving any queries , complications
or issues that may arise, An excellent telephone manner and enthusiastic approach combined with a genuine
warmth and dedication to customer satisfaction inspirers confidence in the customer and among colleagues.
WORK EXPERIENCE
1- Holiday Inn Hotel. City: Amman, Jordan.
Position (SV) in charge Oct 2013 – Jan 2016.
(Task) :
keep the service very high and the client very satisfactory and comfortable , keep everything under control
,be ready and handle anything happen , development the service .
(Study)
3- Zain Company. City: Amman, Jordan.
Position: Customer service advisor - Date from: Jan - Jul - 2011.
(Task):
phone handle , Customer service adviser ,Customer satisfaction , listen very well to client. .
(Study)
2- Days Inn Hotel. City: Amman, Jordan - Position: Front Office desk agent.
Date from: Jun – Sep - 2013.
(Task):
Welcoming , Answer phone , Connected with other department – check in and check out .
(Study)
4- (JHS) Jordan Hotel School - City: Amman, Jordan.
Position: General trainer in all departments Hotel. Date from: Sep 2008 - May 2010.
(Task) :
have many Responsibilities in many department
(Front office – Food and Beverage - House Keeping)
keep Excellent contacts with client.
(Study)

2. Languages
1- Arabic – Mother language
2- English – Very good
3. French – Junior
EDUCATION
1- School: (JHS) Jordan Hotel School - Country: Jordan.
Field of study: High School.
Degree: Hospitality and Tourism 2010.
2- University: (AAU) Al-Ahliyya Amman University - Country: Jordan.
Field of study: University.
Degree: Bachelor's degree- Hotel and Tourism Management 2015-2016
COURSES and Programs
1- Amadeus Reservation Program (AAU University - 2015 )
2- Opera Reservation Program (HolidayInn Hotle -2014-2015)
3- Fidelio Reservation Program (Days Inn Hotel – 2013)
4-Marcha Reservation Program (Marriott Hotel – 2016)
5- Unicam. Lagan. Frontline. Cisco System. (Zain Company - 2011)
6- Microsoft Office In General & Mail ( outlook & yahoo ) & Social Media
7- Spss program & Movie Maker & Adobe Photshop CS6 ( AAU University – 2015)
SKILLS
1.Strong organizational , Administrative and inter-personal skills , workload and time management .
2.Excellent telephone manner , Dedicated , driven and pro-active, Confident communicator .
3.Supportive of junior Staf members , Able to remain calm in challenging situations .
4.Communication skill .Body language, Customer satisfaction , Hospitality and tourism ,
5.Hotel management , Time management , flexible , Sales and Marketing
REFERENCES
All Reference are available on your request
{Available on request}