1. Mariam A.Emil
14 Daramally St., Shoubra
01147301960
rooma_rooma_m@hotmail.com
Objective
Personal Details
To seek a challenging position in a reputed progressive
organization, where I can invest all my qualifications to the
optimum level, to facilitate mutual growth of the
organization and my career.
Name
Date of birth
• Mariam Adel Emil Lawandy
• 22nd April 1988
Place of birth • Cairo, Egypt
Social status • Married
Nationality • Egyptian
Phone numbers • 02 22033955
• 01147301960
Driving license • valid
Education
School
Degree
Major
University
Date of Graduation
• Saint Mary School
• Bachelor of Arts
• English Language
• Ain-Shams University
• 2009 - 2010
Language Skills • Arabic Mother tongue
• English Very Good
• French Fair

2. Computer Skills
Work Experience
Worked At
Since / Till
Branches
Duties
• Internet
• Microsoft Office (Excel – Word)
• Power Point
• Ticketing system Amadeus
• Using and issuing AIG Chartis Insurance which is the
world's leading U.S.-based international insurance and
financial services organization.
• Oracle
• Hotel booking systems - DOTW and B2B
• BSP
Travel Choice EX. Thomas Cook
2010 Till Now
• Business Travel Center BTC
• Implants as Cairo American College CAC, La Rochie
and International Finance Corporation IFC
• Hurghada Counter
• Operation Support Department - Retail
• Converse with customer to determine destination,
mode of transportation, travel dates and
accommodations required.
• Book transportation, hotel reservations and tours.
• Handle all visa arrangements.
• Telephone customer even to confirm reservation or
to advise of any changes with travel conveyance.
• Follow up waiting list reservations and pending travel
procedures with clients or accounts.
• Plan, describe, arrange and sell itinerary tour
packages and promotional travel incentives offered
by the company.
• Handle clients' technical problems.

3. Job Description
(Retail)
• Handle walk-in clients, phones, mails and corporate
accounts and internal/external clients.
• Work under pressure.
• Convey written and verbal information accurately
and clearly using different communication channels
as telephone, meetings, presentation, email, and
internet.
• Plan tasks in order to work in an organized and
efficient way.
• Offer destination, modes of transportation, travel
dates, cost and accommodations according to the
clients' budgets (clients want to go somewhere but
don't know which country would be suitable)
For Amadeus System:
 Create office IDs with special requirements as
prohibiting issuance or void tickets.
• Control active signs, create, reset the passwords and
deactivate the unused ones.
• Installation, reinstallation and revoke the unused
certificates
• A part of TC Amadeus projects as IEP, Fare Optimizer
and Sell Connect
• Extend security between branches
• Support in solving system problems
For Operation:
 Handle complains and ADMs, follow up with the
airline till it’s done
 Help in finding a cheaper offer or flight quotation
 Follow up with airline sales person for commission,
extra commission, extending promotions and special
requests
 Charged of issuing tickets with Travel Choice
Lebanon
 Following up with Travel Choice LB and EG to issue
invoices
 Control AFKLM Commercial Gesture
 Control sheets, circulars and important info to be
uploaded to intranet
 Creating sheet collecting all airlines contacts,
addresses, sales person contacts and e-mails,
commission and its conditions
 Responsible for the agent discounted tickets forms
and following up with airline till it’s issued

4. Courses
 Responsible for gathering staff to attend workshops
and trainings
 Teach a new staff Amadeus Basics
 Responsible for issuing Air Asia tickets through their
website
 Handling support letters to be sent with customers
who are applying for visa (traveling with our set
departure)
 Checking Hahn Air website if other carriers are
issuable from Egypt through Hahn Air
 Sales report analysis
 Helped in targets
Travel Choice project with Etisalat:
 Responsible for clarifying main points of this project
to the branches by mails or calls
 Collecting all documents needed as receipt, service
and invoice
 Responsible for the final invoice to be sent to Etisalat
to collect the payment
 Coordinate the payment with Finance team
a. Ticketing system Amadeus Basic course
b. The International Air Transport Association (IATA)
c. Amadeus Advanced Course
d. Power Point