The document is a resume for Michael Baxendell, seeking a position in IT with opportunity for advancement. It summarizes his experience over 20 years in IT roles supporting networks, desktops, servers, software and users for various organizations. His skills include Windows server administration, virtualization, imaging, networking and security. He is certified in several technologies and educated at RIT in Information Technology.

1. Michael Baxendell
40 Toni Terrace 585.750.3524
Rochester, NY 14624
Mike_Baxendell@Hotmail.com
Objective: To obtain a meaningful and challenging position in the IT department with the opportunity for
advancement.
Experience
Senior Network Technician
11/2010 – 7/2011(Contract)
6/2012-Present Monroe #1 BOCES Rochester, NY
• Support of all computers, software, hardware and printers
• Management of users and groups in a Windows environment
• Installation of computers, printers and software at remote sites in Monroe
County
• Use of Altiris and SCCM for packaging of software and remote support of
computers
• Software testing and certification for use
• End user training on use of hardware and software
System Analyst
8/2011 – 1/2012 RIT/Technisource Contract Rochester , NY
 Support of all computers, software and hardware
 Direct the work load of 16 student workers
 Participate in weekly meetings to set priorities and implement new policies
 Installation of new computers and software throughout the campus
 Use of SCCM to push software and updates
 Use of Ghost to image computers
 Management of users, groups and objects in Windows AD
Senior Network Technician
3/2001-7/2010 Gates Chili School District Rochester, NY
▪ Management of users and groups in a Windows 2003 environment
▪ Administration of VMware Servers in a HP EVA
▪ Deployment of VDI
▪ Daily maintenance of 2600+ computers, printers and peripherals

2. ▪ Installation and support over 40 software titles in classrooms and
labs
▪ Installation and maintenance of SMART Boards and software
▪ Utilization of Ghost and Deep Freeze to secure/maintain
computers
▪ Maintain and repair switches, routers and Cat 5 cabling
▪ Installation and support of Cisco and HP wireless access points
▪ Oversee the daily workload of 3 Junior Technicians
Senior Network Technician
1997-2001 Webster Central School District Webster, NY
▪ Project coordinator for Y2K compatibility
▪ Designed, installed, and maintained an expanding LAN
▪ Implemented a strategy for rollout and support of computers
▪ Installed and maintained a Microsoft NT network
▪ Instituted group policies to secure computers and networks
Systems Administrator/Project Manager
1994-1997 Electronic Data Systems (EDS) Rochester, NY
▪ Managed the support of 5000 computers within Xerox Corporation
▪ Assisted with coordination of large department moves within Xerox
▪ Managed the rollout of new computers
Certifications
▪ Novell CNA
▪ Dell Certified Technician
▪ IBM Certified Technician
▪ HP Certified Technician
Technical Skills
Windows XP- Windows 10, Windows 2003 and above Server, Microsoft Office XP and up,
Microsoft OWA and Outlook, Lotus Notes, VMware, VDI, Cisco and HP Wireless setup, Cat 5
cabling, maintaining AD in Windows server environment, Ghost, SMART Boards
Education
Rochester Institute of Technology Information Technology Program 8 credit hours