Mohamed Yusof Bin Osman is an IT consultant with over 15 years of experience managing IT solutions and infrastructure. He currently works as an IT consultant for Computer Sciences Corporation, where he manages the installation and configuration of enterprise applications for Tan Tock Seng Hospital. He has strong technical skills in SQL Server, reporting services, virtualization, and scripting languages. He has worked in various IT roles for multinational companies, demonstrating his ability to troubleshoot issues, automate tasks, and support smooth operations.

1. MOHAMED YUSOF BIN OSMAN, IT Consultant
PERSONAL INFORMATION
Telephone: +65 90217426 - E-mail: mybo70@gmail.com
EXECUTIVE SUMMARY
Highly capable and hard working with over 15 years’ experience in developing, managing and implementing
IT solutions for large multinational clients.
Strong knowledge in managing application and database servers for smooth running of Enterprise Application
System (EAS) application for Tan Tock Seng Hospital Appointment Booking System. Troubleshooting and
resolving any issues arising on Production, Disaster Recovery, UAT and SIT environment.
Installing and configuring EAS applications, SSRS services, others supporting applications and windows
components and features. Create, maintain, verify and troubleshoot automate batch jobs via batch command,
windows powershell and sql command scripting. Creating housekeeping script, email alert script to verify
application jobs. Ability to implement projects and customising jobs scripts to meet organisational goals.
Creating, modifying and enhancing new and existing SSRS reports for users reporting purposes. Participate
in migrating EAS system from physical base VM to Cloud base VM. Manages the restoring of production
database to UAT environment. Support SIT and UAT testing and deployment to Production. Creating and
maintaining VMs on Development environment.
AREAS OF EXPERTISE
• SQL Server Management Studio 2008/2012
• SQL Reporting Services
• Microsoft Visual Studio 2008/2010
• VMWare Workstation
• Windows Server 2005/2008/2012
• PowerShell Scripting
• Windows Batch Job Scripting
• VBScript
WORK EXPERIENCE
IT Consultant (Level 3)
Computer Sciences Corporation, Singapore
Jan 2014 - Present
Personal Achievements:
• Create weekly auto extraction report from application database and submit to MOH via SFTP connection
for TTSH. Also available via SSRS for TTSH users.
• Create daily auto extraction report from application database and submit reporting data file via SFTP to HI
Team for TTSH. Also available via SSRS for TTSH users.
• Create an email notification system to send an alert email when schedule jobs fail.
• Create several customise SSRS reports for TTSH users.
• Setup multiple VMs in Development servers.
• Sufficient programming skill in PowerShell and T-SQL
• General systems management and networking skills
Responsibilities:
• Manage all aspect of installation and configuration of EAS application for TTSH
• Troubleshooting and resolving any application issue arise on a day to day running
• Create, modify, enhance SSRS reports according to users requirement
• Responsible for scripting in T-SQL, batch command, PowerShell and automate execution
• Conduct system testing and support
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2. Application Support Engineer
HCL Singapore Pte Ltd
Client: Oversea Chinese Banking Corporation
July 2010 – July 2013
Personal Achievements:
• Providing Business As Usual (BAU) support to business users for the smooth running of applications
• Define, implement and monitor database activities
• Perform Unit Acceptance Testing (UAT), before after deploying fixes on applications
• Deploy fixes to production applications
• Manage and maintain renewal of VeriSign SSL security certificate for company applications websites.
• Successfully participate in Disastrous Recovery (DR) exercise on bank applications
• Successfully rollout of automated housekeeping script to maintain production disk space usage and
smooth running of customize applications
• Successfully rollout of schedule jobs using Control-M tool to better automate tasks.
Responsibilities:
• Maintain smooth running of customize applications - CCWS, FDS, B2B, CLAS, SLAS and CDMS
• Ensure business operations are able to carry out their business without interruption
• Carried out standard disastrous recovery on applications as and when require.
• Extract data-dump from application database for user
• Extract application logs for analysis and troubleshooting
• Manage users & groups information on Active Directory
Application Software Engineer
HCL Singapore Pte Ltd
Client: Deutsche Bank
July 2007 – June 2010
Personal Achievements:
• Provide the consistency, stability and smooth running of production applications
• Ensure network connectivity for applications servers are not disrupted
• Carried out and coordinate standard disastrous recovery procedures for applications
• Carried out pre/post deployment, server migration, change request, services restart, MS anti-virus
update, application upgrade, etc.
• Analyze and debug the root cause for application failures issues
• Create application knowledge base source in dB symphony application
• Understand the message flow of vendor’s application.
Responsibilities:
• Provide 2nd
Level IT Application Support
• Maintain smooth running of applications on production servers. Example of applications WebMax,
TRAX2, Alert Direct and Adapter Services
• Ensure business operations are able to carry out their business without interruption
• Carried out standard disastrous recovery once per year per application for audit purposes
• Ensure any deployment plans are tested in UAT box first before deploying to DR or production box
• Ensure pre/post deployment plan are prepared beforehand and tested
• Debug and analyse issue for a solution / temporary workaround whenever there is a problem
• Co-ordinate with operations, business users, application vendors, network team, database team, wintel
team, etc. to ensure secure and reliable system meet with bank’s requirement
• Follow-up on open ticket to get it resolved
• Act as an escalation point.
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3. Application Support Engineer (Level 1 / Level 2)
XcellinkGroup Pte Ltd
Client: Hewlett-Packard
July 2003 – June 2007
Personal Achievements:
• Achieved Outstanding Satisfaction in the management of user calls
• Achieved Outstanding Performance rating for resolving issues and reducing tickets forward to Tier3 and
Tier4
• Received Compliment from HP Business Owners & HP Internal Customers for excellent customer
service and technical expertise.
Responsibilities:
• Provide 1st and 2nd level technical support on various Global Supply Chain IT Applications System,
such as Business Object Application, eTracking System for Hewlett-Packard (HP) Singapore
• Add and Maintain users on HP Applications System; assigning application access, ensuring security,
and ensuring their configurations are within standards
• Provide investigation outcome and resolution on issues of anomalies logged by application users and
system error (troubleshooting & resolution of problems)
• Monitors the Tidal Schedule Jobs at Production/Testing servers to ensure consistency and efficiency
• Carried out Downtime/Uptime of Production/Archive/Testing System and Maintain System performance
• Communicates with Users and Tier3/Tier4 to resolve problems and expedite work
• Responds to telephone calls queries from Users
• Assist in installation and configuration of HP Application on Users PC via net-meeting
• Monitor performance of Oracle Database
• Monitor and maintain the availability of Production, Archive and Testing servers
• Assist in various User Application Testing.
Support Technical Officer cum Helpdesk Support
Yayasan Mendaki
March 1998 – June 1999
Personal Achievements:
• Development, commissioning and maintaining numerous In-House Applications using Visual FoxPro, MS
Access, Front Page
• Delivering quality systems that help to improve the overall productivity of the Organization.
Responsibilities:
• Developed and conduct user training on Web Publishing using HTML, CGI and Java.
• Maintaining and updating company web site
• Manages the Helpdesk Operations of the Organization
• Assist in the implementation of an e-commerce solution.
Associate Engineer
SysEng Pte Ltd
June 1997 – December 1997
Personal Achievements:
• Successfully collected Measurement Data from multiple Strain Gauge devices attached to gigantic hook.
Responsibilities:
Developed programs using LabView to communicate via RJ45 module.
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4. Page 4 of 5

5. TECHNICAL SKILLS
Scripting Language T-SQL, Windows Power Shell, Windows Batch, Java Script
Operating System Windows 7/8/10, Windows Server 2008/2012
SQL Tools SQL Server Management Studio 2008/2012/2016, Toad, SQL Server Business
Intelligence Development Studio, SQL Server Profiler
Application Visual Cut, Crystal Report, SoapUI
Website Tools Macromedia Dreamweaver, Microsoft FrontPage, IIS
Email Applications Microsoft Outlook, Lotus Note
Others Hyper-V & VMWare Virtualization, Microsoft Visio, Microsoft Visual Studio
2008/2010
EDUCATION & PROFESSIONAL QUALIFICATIONS
• Degree in Bachelor of Engineering (Computer Engineering) from Nanyang Technological University - 10
July 2003
• Graduate with Diploma in Electronics, Computer & Communication Engineering with Certificate Of Merit
from Singapore Polytechnic - 26 May 1997
• Graduate with Industrial Technician Certificate in Electronics Engineering from Institute of Technical
Education - 18 July 1992
• Employability Skills System (ESS)-Singapore Workforce Development Agency (WDA) - 2005
MISC INFORMATION
• Languages: Fluent in English
• Interests: Reading, Travelling, Cycling
• Nationality: Singaporean
• Availability: 1 Month’s notice
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6. TECHNICAL SKILLS
Scripting Language T-SQL, Windows Power Shell, Windows Batch, Java Script
Operating System Windows 7/8/10, Windows Server 2008/2012
SQL Tools SQL Server Management Studio 2008/2012/2016, Toad, SQL Server Business
Intelligence Development Studio, SQL Server Profiler
Application Visual Cut, Crystal Report, SoapUI
Website Tools Macromedia Dreamweaver, Microsoft FrontPage, IIS
Email Applications Microsoft Outlook, Lotus Note
Others Hyper-V & VMWare Virtualization, Microsoft Visio, Microsoft Visual Studio
2008/2010
EDUCATION & PROFESSIONAL QUALIFICATIONS
• Degree in Bachelor of Engineering (Computer Engineering) from Nanyang Technological University - 10
July 2003
• Graduate with Diploma in Electronics, Computer & Communication Engineering with Certificate Of Merit
from Singapore Polytechnic - 26 May 1997
• Graduate with Industrial Technician Certificate in Electronics Engineering from Institute of Technical
Education - 18 July 1992
• Employability Skills System (ESS)-Singapore Workforce Development Agency (WDA) - 2005
MISC INFORMATION
• Languages: Fluent in English
• Interests: Reading, Travelling, Cycling
• Nationality: Singaporean
• Availability: 1 Month’s notice
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