Thomas Meissner has over 18 years of experience in IT, including software testing, deployment, and training. He currently works as a Quality Assurance Analyst, where he follows the SDLC process, creates test plans and cases, conducts testing, and provides documentation. Previously he held roles as a Senior Technology Analyst and Technical Support Analyst providing support to thousands of users.

1. Thomas J. Meissner
307 Oak Grove Court, Wexford, PA 15090 tjmeissner@comcast.net
(724) 759-7890, Mobile (412) 445-6775
Summary
A seasoned professional with over Eighteen years of IT experience currently
software testing, deployment and training of software products which results in
efficient and effective utilization of systems by end users.
Skills Summary
Software
HP ALM (formally Mercury QCC), Microsoft SQL Server 2012, Oracle
EBS, Windows 10, Windows 7 (Home and Pro), Microsoft SharePoint
Design, Camtasia Studio, Dos 6.22. SCO UNIX, Red Hat UNIX, Novell
Netware 3.2, remote access software.
Hardware
IBM, Compaq, Dell, Gateway, HP
Networking
Linksys routers, Westell DSL modem/routers, CISCO Switches
Experience
WESCO Distribution, INC, Information Systems Department,
Pittsburgh, Pennsylvania
Quality Assurance Analyst September 2014 to present
 Followed the SDLC process.
 Created Test Cases and Test Plans using HP ALM.
 Tested both Hardware and Software components.
 Assisted Development in Unit testing of new software changes.
 Conducted automated and manual end to end regression testing.
 Conducted learning sessions on new software updates.
 Created and Maintained an internal training website.
 Produced documentation and recordings for Knowledge Transfer.
 Provided support to the Technical Support Center on Production issues.
 Scheduled and monitored software release deployment and bug fixes.
 Assisted in QA/UAT Application/Software Environment maintenance.
 Project lead on software applications both proprietary and 3rd party.
 Developed and administered a SharePoint website.
Senior Technology Analyst October 2008 to September 2014
 Primarily Second Level Support for ERP Software applications.
 24x7 after hour support.
 UAT test new applications prior to production release.

2.  Liaison and main point of contact for the Technical Support Center with
the Q/A, Application Development, Network Administration and
Central Systems groups.
 Create training material on new and existing Software Applications for
the Technical Support Center.
 Co-Ordinate with the QA/Development Group on special projects for
particular locations.
Technical Support Analyst November 2006 to October 2008
 Primarily phone and email support for any PC and ERP related issues
for approximately 7,000 users.
 Provided support on operating system issues remotely using broadband
Internet (www.gotoassist.com and VNC Terminal Services).
 Provided support on functionality issues with Red Hat UNIX servers
(using mainly command line).
 Configured PC hard drives using imaging software.
 Backup for Second Level Escalation Support for all PC related issues.
True Value Company, Retail Systems Department, Butler, Pennsylvania
IT Help Desk Specialist - Intermediate
August 1998 to November 2006
 Provided support on issues for more than 6,000 True Value Hardware
Stores.
 Installed and provided support on Windows XP, 2000, 9x, DOS 6.22,
and Novell 3.2 servers.
 Provided support on functionality issues with SCO UNIX servers.
 Configured PC and server hard drives using operating system software
as well as with imaging software.
 Provided support on operating system issues remotely using broadband
Internet (www.gotoassist.com and Windows Terminal Services) and
dial up remote access software (PC Access and Procomm Plus).
 Provided support on the application of LDT and RF Handheld terminals.
 Achieved first time call resolution of 99.14% in 2005, surpassing
benchmark of 95%.
 Trained end users on system capabilities to streamline processes and
maximize efficiency.
 Educated end users on technology enhancements to improve on site
functionality.
 Installed broadband Internet (Cable and DSL).
 Configured Linksys and Westell routers for wireless networking.
 Trained and mentored new employees on supported software platforms.
 Fairview Volunteer Fire Department, Inc, Pittsburgh, Pennsylvania

3. Member in good standing April 1991 – Present
Life Member April 2016
Board of Directors December 2001 – January 2011
Secretary December 2003 – January 2010
 Network Administrator for a volunteer fire department.
 Setup and configured a Peer-to-Peer Network.
 Managed a SQL database.
 Created and designed reports for a SQL database.
 Export data from the Firehouse Software (SQL database) and send that
data to Allegheny County Emergency Management.
Education
BA University of Pittsburgh, Pittsburgh, PA 1996
Interdisciplinary Studies -- specializing in Public Relations
with Communications and Computer Applications.
Certification
 Microsoft Certified Professional (MCP) for Windows XP (Pro)
 Microsoft Certified Professional (MCP) for Windows 98
 Comptia A+ Certified Technician
 Comptia Network+ Certified Technician