This document is a resume for Thomas Yang that outlines his contact information, over 12 years of experience providing senior level technical support for networks and systems, and details his work history and accomplishments as a Senior Network Administrator and Computer Engineer along with his education and technical skills.

1. Thoama Yang
11 Glen Oak Dr.
Enfield, CT 06082
Cell: (860) 778-6192
Email: Tyang1976@Gmail.com
SENIOR SUPPORT NETWORK PROFESSIONAL
• Accomplished Senior Support Network professional with 12+ years’ experience in Computer
Operations, Hardware, and Software support and administration.
• Worked alone for 10+ years providing technical support to 100+ users locally and remotely, earning a
solid reputation for productivity, reliability, complex problem resolution and professionalism.
• Excellent communication and diagnostic skills, consistently solving technical issues with the least
amount of downtime
• Proactive self-starter known to initiate process and system improvements to increase system stability
and staff productivity.
TECHNOLOGIES
• Windows XP/7/8.1
• Windows Server
2003/2008
• MS Office
2007/2010/2013
• MS Exchange
Management
Console 2013
• Mac OS X
• HP Smart
Device Monitor
• Cisco Call
Manager
• Cisco Unity
Connection
• TCPIP/DNS/
DHCP/WINS
• VDI
• XenDesktop
• SCCM 2012
• VPN
• McAfee
• WDS/OSD
• PXE
• GPO
• Active
Directory
• ServiceNow
• Access Point
• WSUS
• Cisco Voip
WORK HISTORY
 Guilford Specialty Group, Hartford, CT 06103 11/02-
Present
Senior Network Administrator
1. Installed, Configured and Administered:
♦ Microsoft Windows XP/7/8.1
♦ Microsoft Windows 2003/2008 Severs and Advanced Servers
♦ Citrix Clients, Receivers
♦ DNS/WINS/DHCP and Active Directory
♦ TCPIP Printing with GPO
♦ Vpn Capability From remote sites/Homes
♦ Wireless access points and nodes with encryption
♦ SCCM 2012
♦ Print Servers

2. 2. Administered:
♦ Siemens 4900 Phone Switch
♦ Citrix VDI, XenDesktop
♦ Cisco Call Manager
♦ Cisco Unity Voice mail
♦ Software Configuration Manager Console
♦ Exchange Management Console 2013
3. Various Tasks:
♦ Add/Remove users to AD, VOIP accounts, Email accounts
♦ Setup hardware
♦ Inventory of all computer hardware, Printers, and Phones
♦ Reset users in Citrix and Active Directory
♦ Image and Deploy OS utilizing Sccm 2012
♦ Maintain up-to-date Wsus
 Internet Business System, Bloomfield, CT 06002 12/00-11/02
Computer Engineer
1. Installed, Configured and Administered:
♦ Microsoft Windows 9X, NT, 2K, and XP Workstation and Server
♦ Novell Workstation Clients
♦ Dns, Wins, Dhcp, and Active Directory
♦ Windows 2K Advanced Server with IIS, Exchange 2K, Citrix Metaframe 1.8 and Citrix XPs,
XPa, and XPe
♦ Microsoft Network and Novell Print Servers and Queues
♦ CA Inoculate and Norton Anti-Virus Servers
♦ Arcserve and Backup Exec for NT/2K, Novell Servers and Desktops
♦ Linksys, Netgear and SonicWall Routers with Vpn
2. Administered:
♦ Novell 4.X and 5.X
♦ Bordermanager, Checkpoint and Axent Raptor (Symantec) Firewalls
♦ NwAdmin and Group Policies
♦ Cisco Routers and Switches
3. Various Tasks:
♦ Run Cat5 and Fiber and Terminate Cable, Patch Panel to Wall Jack
♦ Install Hardware such as Hard Drivers, CD-Rom, Video, Sound, Network Cards, Printers and
Scanners
♦ Diagnose troubled systems
♦ Ghosted Images to and from Computers
TECHNICAL SKILLS
 Configured PC’s to become a Server in a Client/Server Network
 Establish and Maintain connection between remote buildings via Frame Relay, T1, DS3 and TCP/IP
 Administer various types of server’s; Web, Exchange, Proxy, Citrix, PDs, BDs and DCs, Firewall
Checkpoint, Pix Firewall, Axent Raptor, Veritas Backup Exec, Arcserve, and IIS server
 Worked with Routers, Smartcards, Hubs, Switches, DSU/CSU, Sonicwalls
 Given Rights and Privileges to users via Administration tools and NwAdmin
 Peer-to-Peer Network through Microsoft Windows XP, Windows 7. Windows 8 and 8.1
 Have installed and configured Dns, Wins, and DHCP

3.  Installed various types of hardware and software
 Have a solid understanding of Windows XP and windows 7, Windows 8 and 8.1 OS’s
 Have great trouble shooting and diagnostic skills
 Have the will and ambition to succeed and challenge myself to the next level
EDUCATION
Porter and Chester Institute, Enfield, CT Graduation 06/98
Completion in Computer Electronics
Manchester High School, Manchester, CT Class of 1995
*References Furnished upon request