1Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Enabling your channel business with social
Regional Marketing Manager
Ingram Micro Cloud
Northern Europe
@NHowes1
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 2
Understand what social channels there are and why use
them to grow your business
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 3
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 4
70%+ of buyer journey done
before engagement
Individual journey ‘flight map’ will be different
Have to ensure there is a multitude of content available
at a range of points on the journey
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 5
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 6
60% of all social media traffic to
business to business websites
come from Facebook, Twitter, and
LinkedIn
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 7
#1 Amount of users
1.4 Billion Profiles
Your customers are people too!
They will check your business is
real, active and that you are
knowledgeable
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 8
Worldwide 1.39 billion
monthly active Facebook users
By 2020, customers will manage 85% of their
relationship without interacting with a human
70% of marketers used Facebook to gain
new customers
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 9
1. Choose an
objective
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 10
2. Target
Location
Age
Gender
Language
Interests
Behaviours
Connections
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 11
3. Budget
4. Create Ad –
Text and
Imagery
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 12
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 13
288 million monthly twitter users
500 tweets sent per day
Twitter is the 2nd most used
social network by B2B marketers
B2B marketers using twitter generate twice as
many leads than those who don’t
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 14
Advertising on Twitter
Advertise at one third of the cost and reach
hundreds, thousands even millions of users
Brand Awareness
Generate Leads
Grow your followers
Launch a product
Expand your market
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 15
72% of Twitter users more likely to make a future purchase
from brands they follow or have engaged with on Twitter
They’re also more likely to discuss you with friends and share your
message with their own audience, building a strong base of brand
advocates
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 16
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 17
Objective Creative
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 18
Targeting
Budget
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 19
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 20
A tweet today increases the
likelihood of a customer tomorrow
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 21
Your online job profile?
Yes and everyone else’s in the entire world!
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 22
93% of B2B marketers find LinkedIn the
most effective social network for B2B lead
generation, and 77% say they have acquired a
customer through LinkedIn
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 23
NETWORK
LinkedIn takes the word
To a whole new level
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 24
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 25
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 26
Cloudamour
Platform Twitter Facebook LinkedIn
Followers 1904 458 366
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 27
Developing a social culture
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 28
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 29
SocialBro is a Twitter analytics, marketing and
management platform with over 250,000 users
from over 70 countries; including companies such
as VISA, Lucozade, and the Spanish National
Football Team.
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 30
What’s it all for?
Targeted Lead-Gen
Brand awareness
Real-time Knowledge
Community involvement
Messaging your value add
GAIN MINDSHARE
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 31
1405002
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 32
33Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

CSEU - Enabling Your Channel Business with Social

  • 1.
    1Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Enabling your channel business with social Regional Marketing Manager Ingram Micro Cloud Northern Europe @NHowes1
  • 2.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 2 Understand what social channels there are and why use them to grow your business
  • 3.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 3
  • 4.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 4 70%+ of buyer journey done before engagement Individual journey ‘flight map’ will be different Have to ensure there is a multitude of content available at a range of points on the journey
  • 5.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 5
  • 6.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 6 60% of all social media traffic to business to business websites come from Facebook, Twitter, and LinkedIn
  • 7.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 7 #1 Amount of users 1.4 Billion Profiles Your customers are people too! They will check your business is real, active and that you are knowledgeable
  • 8.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 8 Worldwide 1.39 billion monthly active Facebook users By 2020, customers will manage 85% of their relationship without interacting with a human 70% of marketers used Facebook to gain new customers
  • 9.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 9 1. Choose an objective
  • 10.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 10 2. Target Location Age Gender Language Interests Behaviours Connections
  • 11.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 11 3. Budget 4. Create Ad – Text and Imagery
  • 12.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 12
  • 13.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 13 288 million monthly twitter users 500 tweets sent per day Twitter is the 2nd most used social network by B2B marketers B2B marketers using twitter generate twice as many leads than those who don’t
  • 14.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 14 Advertising on Twitter Advertise at one third of the cost and reach hundreds, thousands even millions of users Brand Awareness Generate Leads Grow your followers Launch a product Expand your market
  • 15.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 15 72% of Twitter users more likely to make a future purchase from brands they follow or have engaged with on Twitter They’re also more likely to discuss you with friends and share your message with their own audience, building a strong base of brand advocates
  • 16.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 16
  • 17.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 17 Objective Creative
  • 18.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 18 Targeting Budget
  • 19.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 19
  • 20.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 20 A tweet today increases the likelihood of a customer tomorrow
  • 21.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 21 Your online job profile? Yes and everyone else’s in the entire world!
  • 22.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 22 93% of B2B marketers find LinkedIn the most effective social network for B2B lead generation, and 77% say they have acquired a customer through LinkedIn
  • 23.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 23 NETWORK LinkedIn takes the word To a whole new level
  • 24.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 24
  • 25.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 25
  • 26.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 26 Cloudamour Platform Twitter Facebook LinkedIn Followers 1904 458 366
  • 27.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 27 Developing a social culture
  • 28.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 28
  • 29.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 29 SocialBro is a Twitter analytics, marketing and management platform with over 250,000 users from over 70 countries; including companies such as VISA, Lucozade, and the Spanish National Football Team.
  • 30.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 30 What’s it all for? Targeted Lead-Gen Brand awareness Real-time Knowledge Community involvement Messaging your value add GAIN MINDSHARE
  • 31.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 31
  • 32.
    1405002 Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 32
  • 33.
    33Confidential and proprietaryinformation of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

Editor's Notes

  • #3 Learning outcome
  • #8 But this is B2B – what’s the point of Facebook?
  • #10 Facebook advertising with post boosting and targeting
  • #13 Twitter Advertising
  • #15 Twitter paid for promotion
  • #20 Hashtags #cloudsummiteu Tag brands @MicrosoftSMB More Visuals – enhance click through Content Led – blogs, webinars, whitepapers, video, infographics Engage Users – Reply, Favourite, Re-tweet Timing – Find the right balance - 1-3 times a day at right times of day
  • #28 Importance of engaging all members of your organisation to enforce your brand values and share their specialisms Optional to have a core social focus person, responsibility of all to promote your brand via social