Social Media Crash CoursePaul Gillin, AuthorThe New InfluencersSecrets of Social Media MarketingSocial Marketing to the Business Customer
The Media in CollapseAverage age of US daily newspaper reader: 57Reduction in US newsroom staffs since 2001: 45%US Magazine CirculationGrowth in NBC prime time audience, 2008: -14.3%Age of average network evening news viewer: 63
New Media FactsFacebook is the fastest growing consumer product in history
Word-of-mouth marketing spending will hit $3B by 2013
93% of B2B buyers use search to begin the buying process
Direct-mail spending is expected to decline nearly 40% by 2014
80% of IT decision-makers say word of mouth is their most important source when making buying decisions
Google Processes 38,000 search queries every secondSurvey of 105 Marketers, April, 2010
The Way It Was
The Way It’s Going
Cut Out the MiddlemanToday, you can take your message directly to your constituents without relying upon media intermediariesAnd why would you not want to do that?
If You’re Not Helping, They’re Not Listening
Share Everywhere: Clickable Gurus
Value-drive decision-making
Group consensus
“Bet the business”
Long-term relationships
Audience is knowledgeable, engaged, serious
Intense need for informationHow is B2B Different?
Calling All Stakeholders
Let’s Define Our TermsSocial Media is a set of online tools that your constituents use to communicate with groups of friends or people with similar interests. They include:Blogs
Microblogs
Social Networks
Media-Sharing
Forums
Shared Workspaces
Multi-user games
Social news
Virtual worlds
Community reviews
Social bookmarkingNew World ProspectingOUTBOUND Bottom-up lead genEnhanced lead qualificationMultiple points of engagementINBOUND SEOBlogsTwitterContent PremiumsWord of Mouth
Tools for the FunnelImpressionWhite paper | eBookAnalyst report | PublicationBlog | Article | Tweet | PodcastSalesLeadQuality ContactCase study | Video testimonialGuided tour | Product demoWebinar | Press coverageGlossary | ROI calculatorProspectFree trial/ConsultationHelp desk | Chat | ForumTraining | Usage tips Contact informationCustomerSource: NowSpeed Marketing, Inc.
But the Funnel Still May be InvalidSource: Monitor
Just One GuyEstimated monthly traffic: 73,000Google Indexed pages: 6,490Alexis ranking: Top .12%Inbound links:  850,771Del.icio.us bookmarks: 1,776New York Times citations: 115Computerworld citations: 146InformationWeek citations: 89Newsletter subscribers: 150,000
Mainstays of Social MediaBtoB Magazine Survey of 387 Marketers, April, 2010
Use Social Media To…Test Messages
Capture Leads
Strengthen Relationships
Identify Topics
Generate Content
Gather FeedbackStart ListeningRSS
Google and Google Alerts
FeedMyInbox (and related)
Social Mention
Omgili
Advanced Twitter search
Backtweets
YouTube
Facebook (limited)
LinkedIn (limited)
Industry-specific sites and blogs
Boardtracker
Google “Similar” command
Flickr
SlideShare
Customer ratings sites (e-pinions, GetSatisfaction, Yelp, BazaarVoice)Little-Known Listening GemsSocial bookmarking sites Social Media SearchWebsite Evaluators
Start With the BusinessTacticsToolsMeasurementBusiness GoalHire Tech Freelancers
List Rentals
Create CoTweet Account

Social Media Crash Course