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EMPOWERMENT THE SHARING OF KNOWLEDGE & ACCOUNTABILITY Mauro A. Calcaño May 1998
EMPOWERMENT IS CARING ABOUT EMPLOYEES
EMPOWERMENT IS SHIFTING TO  STOCKIST PROGRAM
RELEASING THE  KNOWLEDGE, EXPERIENCE AND  MOTIVATION THEY ALREADY HAVE EMPOWERMENT
THE 3 KEYS TO MAKING EMPOWERMENT  WORK IN YOUR ORGANISATION Sharing information  with everyone Creating autonomy  through boundaries Replacing old hierarchies with self-managed teams
THE KIND OF THINKING THAT  LED TO PAST SUCCESS WILL NOT LEAD TO FUTURE SUCCESS
Management's thinking is the  first thing that has to change
4   CRITICAL ORGANISATIONAL ATTRIBUTES NEEDED TO BE: 1.  CUSTOMER DRIVEN  SUCCESS BEGINS WITH CUSTOMERS 2.  COST-EFFECTIVE  DO FAR MORE WITH FAR LESS 3.  FAST AND FLEXIBLE  MAKE DECISIONS, SOLVE PROBLEMS AND  TAKE ACTIONRIGHT ON THE SPOT 4.  CONTINUALLY IMPROVING BETTER TODAY THAN IT WAS YESTERDAY  AND BETTER TOMMORROW  THAN TODAY “ WE HAVE TO BECOME LEANER AND BETTER, WITH FEWER MANAGEMENT LAYERS”
EMPOWERMENT EMPOWERMENT IS  NOT  GIVING PEOPLE POWER PEOPLE ALREADY HAVE PLENTY OF POWER THROUGH  THE WEALTH OF THEIR KNOWLEDGE AND  MOTIVATION WE DEFINE EMPOWERMENT AS LETTING THIS POWER  OUT!
UNLESS EMPOWERMENT STARTS AT THE TOP, IT’S GOING  NOWHERE
AN EMPOWERED MANAGER  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],EVERYTHING YOU DO IS TO HELP YOUR  PEOPLE BE MORE EFFECTIVE AND BE  MORE PRODUCTIVE YOU WORK FOR THEM RATHER  THAN THEY WORK FOR YOU
THE FIRST KEY: SHARE INFORMATION WITH EVERYONE
THERE’S NO BETTER WAY TO SHOW PEOPLE THAT YOU TRUST THEM  THAN TO SHARE  INFORMATION
PEOPLE WITHOUT INFORMATION CANNOT ACT RESPONSIBLY OR ACT AT ALL PEOPLE WITH INFORMATION ARE COMPELLED TO ACT RESPONSIBLE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
THE SECOND KEY: TO CREATE AUTONOMY THROUGH BOUNDARIES
BOUNDARIES AREAS THAT CREATE AUTONOMY: 1. Purpose - What business are you in? 2. Values - What are your operational guidelines? 3. Image - What is your picture of the future? 4. Goals - What, when, where and how do you do what you do? 5. Roles - Who does what? 6. Organisational structure and systems - How do you support what you want to do?
VISION COMES ALIVE WHEN EVERYONE ELSE SEES HOW  HIS OR HER CONTRIBUTION  MAKES A DIFFERENCE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
THE THIRD KEY: TO REPLACE THE HIERARCHY WITH SELF-DIRECTED TEAMS
WHAT IS A SELF-DIRECTED TEAM??? IT IS CONSIST OF A GROUP OF EMPLOYEES WITH RESPONSIBLITIES FOR AN ENTIRE PROCESS OR PRODUCT THEY PLAN, PERFORM AND MANAGE THE WORK FROM START TO FINISH; EQUAL SHARING OF THE RESPONSIBLITIES
EMPOWERMENT COMES FROM TEACHING OTHERS THINGS THEY  CAN DO TO BECOME LESS DEPENDENT ON YOU DON’T JUST STAND THERE, EMPOWER!!!
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BENEFITS OF SELF-DIRECTED TEAMS: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
1. SHARE INFORMATION  WITH EVERYONE 2. CREATE AUTONOMY THROUGH  BOUNDARIES 3. REPLACE THE HIERARCHY WITH SELF-DIRECTED TEAMS EMPOWERMENT EMPOWERMENT EMPOWERMENT
CONTINUOUS IMPROVEMENT EVERY “MISTAKE” IS AN OPPORTUNITY TO INCREASE  COMPETENCES  AND LEARNING
T HE   E MPOWERMENT  G AME  P LAN Start with: SHARING INFORMATION WITH EVERYONE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Then And ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
EMPOWERMENT ISN’T MAGIC IT CONSISTS OF A  FEW SIMPLE STEPS  AND A LOT OF  PERSISTENCE AND  SHARING LEADERSHIP AND ACCOUNTABILITIES
INFORMATION IS POWER!!!

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Empowerment

  • 1. EMPOWERMENT THE SHARING OF KNOWLEDGE & ACCOUNTABILITY Mauro A. Calcaño May 1998
  • 2. EMPOWERMENT IS CARING ABOUT EMPLOYEES
  • 3. EMPOWERMENT IS SHIFTING TO STOCKIST PROGRAM
  • 4. RELEASING THE KNOWLEDGE, EXPERIENCE AND MOTIVATION THEY ALREADY HAVE EMPOWERMENT
  • 5. THE 3 KEYS TO MAKING EMPOWERMENT WORK IN YOUR ORGANISATION Sharing information with everyone Creating autonomy through boundaries Replacing old hierarchies with self-managed teams
  • 6. THE KIND OF THINKING THAT LED TO PAST SUCCESS WILL NOT LEAD TO FUTURE SUCCESS
  • 7. Management's thinking is the first thing that has to change
  • 8. 4 CRITICAL ORGANISATIONAL ATTRIBUTES NEEDED TO BE: 1. CUSTOMER DRIVEN SUCCESS BEGINS WITH CUSTOMERS 2. COST-EFFECTIVE DO FAR MORE WITH FAR LESS 3. FAST AND FLEXIBLE MAKE DECISIONS, SOLVE PROBLEMS AND TAKE ACTIONRIGHT ON THE SPOT 4. CONTINUALLY IMPROVING BETTER TODAY THAN IT WAS YESTERDAY AND BETTER TOMMORROW THAN TODAY “ WE HAVE TO BECOME LEANER AND BETTER, WITH FEWER MANAGEMENT LAYERS”
  • 9. EMPOWERMENT EMPOWERMENT IS NOT GIVING PEOPLE POWER PEOPLE ALREADY HAVE PLENTY OF POWER THROUGH THE WEALTH OF THEIR KNOWLEDGE AND MOTIVATION WE DEFINE EMPOWERMENT AS LETTING THIS POWER OUT!
  • 10. UNLESS EMPOWERMENT STARTS AT THE TOP, IT’S GOING NOWHERE
  • 11.
  • 12. THE FIRST KEY: SHARE INFORMATION WITH EVERYONE
  • 13. THERE’S NO BETTER WAY TO SHOW PEOPLE THAT YOU TRUST THEM THAN TO SHARE INFORMATION
  • 14. PEOPLE WITHOUT INFORMATION CANNOT ACT RESPONSIBLY OR ACT AT ALL PEOPLE WITH INFORMATION ARE COMPELLED TO ACT RESPONSIBLE
  • 15.
  • 16. THE SECOND KEY: TO CREATE AUTONOMY THROUGH BOUNDARIES
  • 17. BOUNDARIES AREAS THAT CREATE AUTONOMY: 1. Purpose - What business are you in? 2. Values - What are your operational guidelines? 3. Image - What is your picture of the future? 4. Goals - What, when, where and how do you do what you do? 5. Roles - Who does what? 6. Organisational structure and systems - How do you support what you want to do?
  • 18. VISION COMES ALIVE WHEN EVERYONE ELSE SEES HOW HIS OR HER CONTRIBUTION MAKES A DIFFERENCE
  • 19.
  • 20. THE THIRD KEY: TO REPLACE THE HIERARCHY WITH SELF-DIRECTED TEAMS
  • 21. WHAT IS A SELF-DIRECTED TEAM??? IT IS CONSIST OF A GROUP OF EMPLOYEES WITH RESPONSIBLITIES FOR AN ENTIRE PROCESS OR PRODUCT THEY PLAN, PERFORM AND MANAGE THE WORK FROM START TO FINISH; EQUAL SHARING OF THE RESPONSIBLITIES
  • 22. EMPOWERMENT COMES FROM TEACHING OTHERS THINGS THEY CAN DO TO BECOME LESS DEPENDENT ON YOU DON’T JUST STAND THERE, EMPOWER!!!
  • 23.
  • 24.
  • 25. 1. SHARE INFORMATION WITH EVERYONE 2. CREATE AUTONOMY THROUGH BOUNDARIES 3. REPLACE THE HIERARCHY WITH SELF-DIRECTED TEAMS EMPOWERMENT EMPOWERMENT EMPOWERMENT
  • 26. CONTINUOUS IMPROVEMENT EVERY “MISTAKE” IS AN OPPORTUNITY TO INCREASE COMPETENCES AND LEARNING
  • 27.
  • 28. EMPOWERMENT ISN’T MAGIC IT CONSISTS OF A FEW SIMPLE STEPS AND A LOT OF PERSISTENCE AND SHARING LEADERSHIP AND ACCOUNTABILITIES