The document discusses empowerment and provides guidance for empowering employees. It defines empowerment as giving individuals the knowledge, skills, and opportunity to succeed in a way that leads to organizational success. Some benefits of empowerment include quicker responses to customers and more satisfied employees. Leaders are advised to transfer ownership, create an environment for responsibility, coach development, and learn quickly to empower others.

1. Empowerment Bandung, 03 - 04 Desember 2009 By : Kanaidi, SE., M.Si [email_address]

2. Empowerment

3. Program Objectives Personal empowerment and self sufficiency. New opportunities and challenges for today’s managers. Congruence between personal expectations, company’s priorities and societal changes. Group empowerment, coaching and leadership skills.

4. Definition To operate by itself and with enthusiasm "An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success." — Stephen R. Covey

5. What Empowerment ? Is Responsibility and Ownership. Working independently towards common objectives. Understanding “Why?” so that guidelines can be applied.

6. What Empowerment ? Is Weighing the impact of decisions on all affected stakeholders. Making more trade -offs, not less. An earned privilege. It is not a given right!!

7. What Empowerment - Is Not : Throwing out the rule book. Bypassing everyone who will say “No”. Doing the “Fun Parts” of someone else’s job. Freedom to unilaterally make decisions that impact others.

8. Benefits of Empowerment Quicker responses to customer needs during service delivery. Quicker responses to dissatisfied customers during service recovery. Employees are more satisfied with their jobs and themselves. Employees will act more warmly and enthusiastically with customers. Empowered employees are a great source of ideas. Great word-of-mouth communication and retention.

9. Costs of Empowerment Greater Monetary Investment in Selection and Training Higher Labor Costs Slower or Less Consistent Service Delivery Possible Violations of Fair Play Giveaways and Bad Decisions

10. Give Power Away “ Power is an ‘expandable pie’… power is not a zero-sum commodity, requiring that for others to have more, the leader must have less.” “ You have to give power to gain power

11. How To Give Power Away Assign important tasks. Provide autonomy and discretion. Give visibility and recognition. Help build strong relationships.

12. Decision Test Questions (1 of 2) Empowerment Is it right for the customer? Is it right for our company? Is it ethical and legal? Have I assessed the risks against the benefits?

13. Decision Test Questions (2 of 2) Do I have enough information to make an informed decision? Have I worked with other members of the team? Would I be willing to be accountable for my decision?

14. Leaders Leaders (1 of 2) : Transfer ownership for work to those who execute the work. Create the environment for ownership where each person wants to be responsible. Coach the development of personal capabilities Leaders (2 of 2) : Learn fast themselves and encourage others to also learn quickly. “ People rise to the challenge when it is their challenge.”