This document discusses employee grievances in the workplace. It defines grievances as feelings of dissatisfaction or injustice that employees experience regarding their jobs, management policies, or work environment. Grievances can lower employee morale, productivity, and commitment if not addressed properly. The document outlines steps managers should take to effectively manage grievances, such as acknowledging employees' complaints, gathering facts, identifying the root causes, deciding on solutions, implementing decisions, and following up to ensure issues are resolved. An effective grievance procedure helps create a harmonious work environment by addressing issues to the satisfaction of both employees and management.