This document discusses grievances in the workplace. It defines grievances as employee dissatisfactions or complaints regarding issues like promotions, wages, transfers, discipline, and working conditions. Grievances arise due to malfunctions or maladjustments in the workplace. The document outlines principles and procedures for handling grievances, including establishing a grievance machinery and addressing grievances at different levels up to arbitration. It emphasizes the importance of addressing grievances to improve employee morale.

1. Introduction Definition of Grievance Concept of Grievance Why do grievances arise? Directions help in handling a grievance Errors in processing of Grievance Principles of Grievance handling Grievance Machinery Grievance handling procedure Important aspect of the grievance machinery Concept of Arbitration Arbitrator Grievance handling

11. ARBITRATION AGGRIEVED EMPLOYEE TOP UNION LEADERSHIP COMPANY UNION GRIEVANCE COMMITTEE TOP MANAGEMENT MIDDLE MANAGEMENT UNION REPRESENTATIVE SUPERVISOR