Complaints, Grievances and the Grievance Procedure, personnel administration, human relations

1. COMPLAINTS, GRIEVANCES
AND THE
GRIEVANCE PROCEDURE
Prepared By:
Julie May A. Maribojo

2. protest or
outcry dissatisfaction
COMPLAINTS/
poor GRIEVANCES
performance
misunderstanding
grumble murmur
unhappy

3. COMPLAINT
 ---an employee’s expressed (written or spoken)
feelings of dissatisfaction with some aspects of
his working conditions, relationships or status
which are outside one’s control

4. GRIEVANCE
 ---an official statement of a complaint over
something believed to be wrong or unfair
about an organizational policy, procedure or
managerial practices or discomfort, whether it
is valid or not
 ---any dissatisfaction, complaint, irritation or
misunderstanding of an employee arising from
his job, or his relationship with his employer, any
violation of the CBA (Collective Bargaining
Agreement) or of the Labor Code that he
thinks or feels he is wronged or treated unfairly

5. CAUSES OF GRIEVANCES:
 ---Perceived unfair treatment of the employee by
the supervisor or ineffective or inadequate
supervisor/supervision
 --- when supervisors behave dictatorially, refuse to
listen to employees’ complaints, unfair or
inconsistent in disciplinary actions, give inadequate
or unclear instructions, or actions, or when they fail
to keep employee informed
 ---Violation by management of the labor of
agreement or violation of the law
 ---Grievances inspired by the Union leaders

6. WHO CAN FILE A GRIEVANCE?
 Employee
 Union
 Employer

7. GRIEVANCE PROCEDURE
---the method of determining and finding the
best way to remedy the specific cause or
causes of the complaint or grievance
 ---Step by step process an employee must
follow to get his or her complaint addressed
satisfactorily

8. GRIEVANCE PROCEDURE
For Unionized Firms: For Non-Unionized Firms:
The employee who has a
grievance or claim shall
submit this to his immediate
supervisor.
Submitting the grievance to
the employee’s union
representative.
Appealing the grievance to
the top management
representative with the top
union officials.
Submitting the grievance to
arbitration.
Presentation of employee problem/s to
the supervisor who is expected to settle
the problem within the specified
period.
If not satisfied, the employee can
elevate the complaint to the next
higher level.
The problem or case may be taken to
arbitration for final decision.

9. COMPLAINTS, GRIEVANCES AND THE
GRIEVANCE PROCEDURE
Prepared By:
Julie May A. Maribojo